Chapter 8

Quality management needs to be built into the project processes and deliverables at every step.

TRUE

Prevention

(keeping errors out of the process) and inspection (keeping errors out of the hands of the customer); A Guide to the Project Management Body of Knowledge (PMBOK® Guide)-Sixth Edition (p. 274). Project Management Institute. Kindle Edition.

Tolerances

(specified range of acceptable results) and control limits (that identify the boundaries of common variation in a statistically stable process or process performance). A Guide to the Project Management Body of Knowledge (PMBOK® Guide)-Sixth Edition (p. 274). Project Management Institute. Kindle Edition.

Attribute sampling

(the result either conforms or does not conform) and variable sampling (the result is rated on a continuous scale that measures the degree of conformity) A Guide to the Project Management Body of Knowledge (PMBOK® Guide)-Sixth Edition (p. 274). Project Management Institute. Kindle Edition.

Project Quality Management is one of the _________PMI Knowledge Areas.

10

Benchmarking

Benchmarking involves comparing actual or planned project practices or the project's quality standards to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance. A Guide to the Project Management Body of Knowledge (PMBOK® Guide)-Sixth Edition (p. 281). Project Management Institute. Kindle Edition.

The team has performed multiple iterations of work on a difficult part. The head of quality has now stated that the specifications for the piece may be too difficult to meet. The project manager has now called all of the stakeholders in this part of the project for a meeting. What process group of the project is the team working in?

Control Quality

Verified deliverables are an output of what Process Group?

Control Quality

The reports that your team has been providing use different formats and different styles and have become confusing, as the teams have not been using the standard reports. What process will you be using to verify which reports follow the company standard?

Manage Quality

What is the key benefit of performing Manage Quality?

Ensuring appropriate quality standards and operational definitions are used

What can quality management entail?

Ensuring quality is built into the product or service Creating standard operating procedures or work instructions Making sure processes are in place to explain how to build or create a product or service

Manage Quality and Control Quality are most often performed sequentially.

FALSE

Project managers don't need to be too concerned about quality. If you manage a project correctly, the quality will just be there.

FALSE

Data presentation for quality control process management include:

Flowcharts Logical data model Matrix diagrams Mind mapping

What is true of Plan Quality Management?

It falls under the Planning Process Group. It includes how a project will comply with quality standards. It identifies what the quality standards and requirements are for the project.

Major difference between manage quality and control quality

Manage quality is process focused and control quality is product focused

Project quality management processes are:

Plan quality management Manage quality Control Quality

Manage Quality (aka quality assurance) is about ensuring that _____________ are followed as documented, while Control Quality is about ensuring that _____________ meet quality specifications.

Processes, products

You are leading a quality audit of an internal project. You are reviewing the Manage Quality portion of the plan to start the audit. You believe that the author of this portion of the documentation made an error and mixed some of the tools and techniques from Control Quality with Manage Quality. Which of the following is not a tool and technique of Manage Quality?

Statistical sampling

Manage Quality is all about making sure the processes are all followed and Control Quality makes sure the product meets quality specifications.

TRUE

Perform Integrated Change Control feeds into Project Quality Management because change requests can be a result of quality processes.

TRUE

Processes and products can almost always be improved.

TRUE

Quality management is ultimately the responsibility of the project manager.

TRUE

What is a key input for the Plan Quality Management process?

a project charter that provides details on product characteristics, requirements, and objectives that might influence quality management

verification of all the approved changes is done in which process

control quality

You can ensure quality is built into a product or service through all of the following ways, except _____________________________________ .

creating a forecast of costs

As part of the tools and techniques of Plan Quality Management, ____________________takes the gathered data and analyzes it using cost-benefit analysis.

data analysis

A risk management plan, stakeholder engagement plan, and requirements management plans are all __________ of Plan Quality Management.

inputs

An output of Plan Quality Management, _______________ , is a description of a project or product attribute and how to measure it.

quality metrics

The ____________________ is an input that contains information on each of the identified project risks, threats, and opportunities that could affect quality.

risk register

What describes the acceptance criteria for each deliverable?

scope statement