Chapter 8 Groups & Teams

Punctuated equilibrium is concerned with:

how a group functions in the face of change

The Reina Model is used to restore ______ when it has been compromised.

trust

A team that works together over time and distance using electronic media to combine effort and achieve goals is a(n) ________ team

virtual

Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams.

high-performing

Of the following statements, which accurately describe social loafers?

-Social loafers expect the same rewards as other members of the team. -Social loafers can distract or disrupt the work of other team members. -Social loafers produce low-quality work.

Contractual trust

People do what they say they will do and make their expectations clear.

Competence trust

People meet their responsibilities and acknowledge others' skills and experience

What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members?

a work team

Aspects of trust?

believing that another person will keep the impact of his or her actions on you in mind letting your guard down with another person

Which of the following are key elements to punctuated equilibrium?

change, time

Among the stages of group development in Tuckman's model are:

performing norming forming

What are practical ways to be an effective member of groups and teams?

Learn which of the group functions are important to you. Develop teamwork competencies to increase your value to the organization. Communicate, be predictable, and treat others with respect to boost your trustworthiness.

Communication trust

People share information and tell the truth.

Which of the following statements are true about the characteristics of virtual teams?

-Virtual team members are connected using various technologies. -Virtual team members work across time, space, and organizational boundaries. -Virtual teams may utilize talent more efficiently than in traditional office settings.

Rank Tuckman's five stages of group development. The first stage should be the top item on your list.

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

Which of the following statements is true about team adaptive capacity?

It is a critical element of effective, high-performing teams. It is the ability to make needed changes in response to demands put on the team.

characteristics of high-performing teams?

They have trust and communication. They have an appropriate mix of knowledge, skills, and abilities. They have clear goals and responsibilities

Which of the following are types of task interdependence?

Reciprocal Pooled Sequential

What should managers do to help them build and lead more effective teams?

They should evaluate employees using the three Cs of team players (commitment, collaboration, and competency). They should use the group development process to reduce frustrations when working in teams. They should identify important task and maintenance roles.

In order to make groups and teams successful, what should managers do?

They should identify task and maintenance roles. They should build and maintain trust with and among members. They should use team charters to accomplish goals.

Which of the following statements are true about work teams?

-They have a common purpose. -They have a well-defined purpose. -They are usually permanent.

In order to make meaningful contributions to groups or teams, what should you do?

Apply your knowledge to combat social loafing Develop your teamwork competencies Learn which individual functions of groups are most important to you

Which of the following describes a purpose of a formal work group?

discussing ways to improve product quality

Which of the following is a goal of collaboration?

ensuring a collective outcome is completed

According to the Reina Model for rebuilding trust, it is important to discuss feelings and emotions constructively before reframing the ______ and taking ____ for what happened

experience, responsibility

Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.

groups; teams

A role is a set of expected behaviors for a particular _______, while a _____ role is a set of expected behaviors for members of the group as a whole.

position; group

A set of expected behaviors for a particular position in a group is called a(n)

role

The tendency for individual effort to decline as group size increases is known as ______.

social loafing

The extent to which team members are dependent on each other to accomplish their work is called

task interdependence.

The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:

team adaptive capacity

What are practical ways to build trust in interpersonal relationships within an organization?

-Demonstrate good business sense, technical ability, and professionalism. -Be realistic about commitments and deliver quality work on time. -Keep team members informed by providing information on policies and giving accurate feedback.