Chapter 8 MGT Exam 2

A clan culture has what three characteristics?

A family-type organization Strives to encourage cohesion through consensus and job satisfaction Encourages collaboration among employees

_____ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy.

Delegation

_____ is the tendency of the parts of an organization to disperse and fragment.

Differentiation

Horizontal CVF

Expresses the extent to which an organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers

Which of the following three things should managers taking a contingency approach to organizational design consider while determining the optimal structure for an organization? (Check all that apply.)

Link between strategy, structure, and culture Differentiation vs. integration environment Mechanistic vs. organic environment

Which of these would be considered observable artifacts in an organization?

Rituals Awards Decorations

What are the two types of information that organization charts reveal about organizational structure?

Who specializes in what work Who reports to whom

According to Barnard's definition, which of the following examples represent organizations?

a crew of two people coordinating their activities on a commercial tuna fishing boat the BumbleBee or StarKist tuna companies with their thousands of employees

Authority in organizations means _____ -- managers must report and justify work results to the managers above them and are responsible for performing assigned tasks.

accountability

A _____ culture has an internal focus and values flexibility rather than stability and control.

clan

Research shows that employees have more positive work attitudes in organizations with a(n) _____ culture.

clan

In the elements of organizations, ________ unifies employees or members and gives everyone an understanding of the organization's reason for being.

common purpose

The ________ approach to management emphasizes that a manager's approach should vary according to the individual and environmental situation.

contingency

In the common elements of organizations, common purpose is realized through _______, which enables the work of individuals to combine in an organization-wide endeavor.

coordinated effort

The more subunits into which an organization breaks down, the more highly _____ it is.

differentiated

According to the competing values framework (CVF), organizational _____ varies along two dimensions.

effectiveness

An organization where authority is centralized, tasks and rules are clearly specified, and employees are closely supervised is called _____.

mechanistic

Top-down structure and rigid rules are characteristics of a(n) _____ organization.

mechanistic

The obligation you have to perform the tasks assigned to you in the organization is known as your _____.

responsibility

Organizational culture:

significantly affects work outcomes at all levels of the organization represents beliefs and values shared among workers helps employees understand why the organization does what it does is the social glue that binds members of the organization together is passed on to new employees through socialization and mentoring

The number of people reporting directly to a given manager refers to _____.

span of control

In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others.

symbol

Common purpose, one of the four common elements of organizations proposed by Schein,

unifies members and helps everyone understand the organization's reason for being.

Flat organizations generally have few levels with _______ spans of control, with one manager overseeing many employees.

wide

What is the most accurate description of person-organization fit?

A match between an individual's personality and values and those of the organization

Which of the following are outcomes associated with various types of organizational culture?

More positive organizational outcomes in market cultures Higher customer satisfaction in clan and market cultures Better financial performance in market and hierarchy cultures Higher market share in clan and market cultures More positive work attitudes in clan cultures

__________ refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources.

authority

What is the BEST example of a mutual-benefit organization?

labor union

Symbols in organizational culture represent

objects or actions that convey an organization's most important values to others.

A hospital is an example of a nonprofit organization because it is formed to _____.

offer services to clients

A(n) _____ is a system of consciously coordinated activities or forces of two or more people.

organization

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.

organizational

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______. Multiple choice question.

culture

Coordinated effort, one of the four common elements of organizations proposed by Schein,

is represented by the coordination of individual efforts coming together into an organization-wide effort.

The readily apparent symbols and manifestations of an organization's culture are called its _____.

observable artifacts

The extent to which your personality and values match the climate and culture in an organization is referred to as _____. Multiple choice question.

person-organization fit

Vertical CVF

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control