chapter 8

A corporate culture is defined as the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments. True or False

true

A(n) ________ is a system of consciously coordinated activities or forces of two or more people. culture hierarchy of authority horizontal specialization organization

organization

A financial services company with insurance, investments, mortgages, and banking divisions is best characterized as having a product structure. geographic structure. functional design. horizontal design.

product structure.

Octavia wants a job that she is good at and that she is happy to go to each day. Octavia would be well-served to understand a company's internal context before accepting a job offer. Group starts True or False

true

Optimistic people view challenges as opportunities to influence decisions. Group starts True or False

true

Georgie's Orchards, a firm that grows, processes, and cans peaches, uses a ________ structure that separates workers based on their tasks or special skills. horizontal product customer functional

functional

According to Chester I. Barnard, an organization is made up of at least one person who strives daily to achieve the organization's goals. Group starts True or False

false

A company dress code and award ceremonies would be part of a mission statement. observable artifacts. ethical codes. core values

observable artifacts.

________ is the arrangement of having discrete parts of a task done by different people An organization chart A common purpose A division of labor The chain of command

A division of labor

A hierarchy culture has an internal focus; it values ________ over flexibility stability and control external stakeholders risk taking authority

stability and control

After three patients sued Guardian Manor, an assisted living facility, for neglect, missing medications, and improper nutritional offerings, Ivana, the CEO, wants to encourage employees to speak up more and to be comfortable voicing concerns. Which of the following would be encouraged by Ivana? Sophie creates a system that values employee attendance and productivity. Craig proposes changing the company logo into a superhero because the company name is Guardian Manor. Cara designs a plan to be sure diverse cultures are hired in the facility. George tells a story about a time when Guardian Manor was first starting out and how the employees banded together.

George tells a story about a time when Guardian Manor was first starting out and how the employees banded together.

When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design. True or False

true

________ is a control mechanism for making sure the right people do the right things at the right time. A matrix structure The span of control A hierarchy of authority An organization chart

A hierarchy of authority

Sadiya, who owns a dance studio, consistently reminds her employees that dance lessons are a luxury for customers, so they should be both informative and fun. By making these statements, Sadiya is physically manifesting her organization's core beliefs. exhibiting the values and norms of the local community. telling a narrative based on true events, which emphasizes a particular value. explicitly stating values and norms preferred by her organization.

explicitly stating values and norms preferred by her organization.

For a company making advanced technology, with highly specialized components, a customer divisional structure would be more effective than a modular structure. Group starts True or False

false

Two advantages of decentralization are that (1) managers are encouraged to ask for assistance to solve their problems, and (2) decisions are made more slowly because they are discussed at a higher level of management. Group startsTrue or False

false

The chain of command is also known as the horizontal specialization. division of labor. hierarchy of authority. organizational chart.

hierarchy of authority.

A boundaryless organization is one that combines functional and divisional chains of command in a grid so that there are two command structures. puts together people with diverse occupational specialties in formal groups. is in control of a central core of key functions and has outsourced other functions to vendors. is fluid and highly adaptive and whose members come together to collaborate on common tasks.

is fluid and highly adaptive and whose members come together to collaborate on common tasks.

Victoria, a shift manager in a shoe factory, directly supervises 40 employees on her shift. The 40 workers who report directly to Victoria represent her span of direction. hierarchy of authority. unity of command. span of control.

span of control.

Willow, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees. Group starts True or False

true