Chapter 9

Which two of the following are concerns that a manager should consider when an employee is promoted?

1) Nondiscrimination 2) Fairness

Which of the following two initiatives are the focus of strategic human resource planning? (Check all that apply.)

1) Predicting future employee needs 2) Understanding current employee needs

Many employers are wary of giving references for which of the following reasons?

1) They fear that negative reviews may result in former employees suing the company. 2) They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer.

A union may ask an employer for official recognition after at least _______ percent of workers have signed authorization cards.

30

Research shows that performance declines about ______ percent of the time after receiving feedback.

38

Which terms describe good performance expectations?

Achievable Specific

The human brain is wired to do which of the following after receiving feedback?

Amplify feelings of anger, guilt, or shame Highlight past losses and failures

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

Assessment NOTE: Evaluation is the last step of the learning and development process and is used to find out if the training is working.

A performance appraisal is likely to contain which two of the following types of information?

Assessment of performance Performance feedback

Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of?

Attrition

_______ occurs when an employee retires or when the company eliminates his or her job, and the employer leaves the vacancy unfilled.

Attrition

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

Civil Rights Act of 1964

Which form of workplace labor agreement is now considered illegal?

Closed shop

________ occurs when an employee remains in employment with the company, but their current responsibilities, pay, and perquisites are taken away.

Demotion

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

Discipline

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

Downsizing

Research has shown that an effective employee socialization program has which of the following effects?

Enhanced job satisfaction Reduced turnover Improved employee performance

Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?

Equal Employment Opportunity Commission

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

Evaluation

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

Fair Labor Standards Act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

Fair Labor Standards Act

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

Human resource

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

It creates legal risk due to the perception of bias. It results in reduced employee performance. The system gets rid of talented as well as untalented people.

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

Match the type of dismissal with its description.

Layoff ⮕ Temporary dismissal from an organization, likely due to economic conditions Downsizing ⮕ Permanent dismissal, often related to a company-wide reorganization Firing ⮕ Permanent dismissal for cause

Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?

Let me show you a trick that will save you some time and effort.

What is the best method to avoid becoming defensive when receiving feedback?

Let the speaker finish and ask questions afterward.

Which of these requires organizations to provide employees with nonhazardous working conditions?

Occupational Safety and Health Act (OSH Act)

Which of the following initially handles a grievance filed by an employee?

Shop steward

Match the element of compensation with its description...

Wages or salary ⮕ Monetary payments to employees in exchange for doing their jobs Incentives ⮕ Inducements to attract and retain top performers or induce employees to be more productive Benefits ⮕ Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

Working conditions Job security Employee compensation Employee benefits

Performance management is defined as

a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Human resource (HR) management is defined as

activities managers perform to plan for, attract, develop, and retain an effective workforce.

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.

an objective appraisal

The first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.

authorization cards

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.

base pay

George is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______.

base pay

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

benefits

Compensation includes:

benefits incentives wages or salaries

Match the four basic kinds of workplace labor agreements with the correct description.

closed shop ⮕ Employers may hire only workers for a job who are already in the union. union shop ⮕ Workers must join the union within a specific time after being hired. agency shop ⮕ Workers must pay equivalent of union dues, but are not required to join the union. open shop ⮕ Workers may choose to join or not join a union.

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

People tend to become ______ when they feel attacked or threatened during feedback, a stance that can lead to shutting down or trying to prove that the feedback giver is wrong.

defensive

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace

discrimination

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace _____.

discrimination

A(n) __________ is a complaint by an employee that management has violated the terms of the labor-management agreement.

grievance

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

incentives NOTE: Fringe benefits are not tied to performance as incentives are.

Hourly workers at Brite Electroplating have joined an organization to protect their interests by bargaining with management over job-related issues. This organization is a(n) _____.

labor union

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

objective

Programs that help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities are known as _________ programs.

onboarding

Helping a new employee learn the ropes of the organization and fit easily into the new job is known as ______.

orientation

When Keisha started her new job, she went through ______ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes," and inviting her to the annual picnic that was coming up soon.

orientation NOTE: orientation is not a type of training, it is a process of adjusting a newcomer to the job. The question is clearly describing an orientation process.

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.

performance appraisal

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.

performance management

Moving an employee to a higher-level position is called ________.

promotion

The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called __________.

ratification

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

recruiting

Individuals who are asked to provide assessments of former employees are known as _____.

references

An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.

sideways

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.

strategic

Human resource managers use the term ___ to describe a situation in which an employee leaves and is replaced through internal or external hiring.

turnover

Which of the following are typical reasons for which employees might be transferred?

⮕ To solve employee problems, such as personal differences with a boss ⮕ To retain their interest and motivation by being presented with a new challenge ⮕ To solve organizational problems by using their skills at a another location ⮕ To broaden their experience in being assigned to a different position