Chapter 9 & 10

New employees should first be evaluated ________ after their start date

1 month (30 days)

Certified medical assistant must received_______ continuing education units every 5 years to retain the CMA credential

60

A medical officer manager who hires a company to provide a service, such as a cleaning service, should acquire

A service contract

In a computer technology, a cookie is

A tiny file left in the hard drive by a web site

A true statement regarding the joint commission is

Accreditation indicates to the community that an organization has met basic practice standards, which is important for marketing its services

A central processing unit has

All of the above

How can a medical assistant office manager stay up to date with new changes in rules and regulations and maintain compliance with regulatory agencies

All of the above

In the medical office, staff should receive fire safety training in

All of the above

Maureen Kennedy is planning an educational topic for the monthly staff meeting. After she determines the topic, who might be an appropriate presenter

All of the above

Types of faculties that can be accredited by the joint commission include

All of the above

What do the CPU cells do

All of the above

Which of the following CANNOT be stored in a virtual personnel record

All of the above

Which of the following is an administrative task

All of the above

Which of the following is an example of a quality issue that can be monitored in the physicians office

All of the above

What is the minimum time period that medical offices should hold fire drills, according to state licensing requirements

Annually

In the medical office the budget serves to

Assist with determining expected expenditures and revenues

An _________ is a file that is sent along with an email

Attachment

A battery _______ allows the computer system to function in the event of power failure

Backup

A _________ is a financial planning tool that helps an organization estimate its anticipated expenditures and revenues

Budge t

Which federal agency is assigned to monitor and follow CLIA and HIPAA compliance

CMS

Before purchasing an expensive piece of equipment, such as an electrocardiography machine. The office Manager must be sure that funds are available in the

Capital budget

Which of the following would NOT be included in the organizational structure section of the policies and procedures Manuel of a typical medical practice

Collections

A physician asks a medical assistant to find a specific journal article on the internet. The medical assistant should

Conduct a literary search or use software such as CINAHL

An ethernet port is used

Connecting a computer to the internet through a cable

When entering data into a computer, the flashing line on the screen is called the

Cursor

The internet connection that offers the fastest service is the

Digital subscriber service (DSL)

When recommending websites to a patient which of the following is a good policy to follow?

Do not believe every testimonial that you need

Which of the following is the most secure way for a patient to create his or her own "medical records"

Download medical record forms, complete the printed copy, and store them safely

________ transfers information from an outside location to your computers hard drive

Downloading

The physician has asked you to obtain a document on the internet located at www.fda.gov/cdr/drug/consumer/ buy online/guide.him. When you go online you are unable to access this site. What should you do first

Eliminate the letters and symbols after the first slash and try again

________ is a process of scrambling messages so that they cannot be read until they read the recipient

Encryption

True or false? According to the AMA, fewer than 10% of practicing physicians search the internet for medical research information

False

True or false? All employees, including medical and dental offices, must report any work-related fatality or the hospitalization of 10 or more employees in a single incident to the nearest OSHA office

False

True or false? All medical information available on the internet is accurate and truthful

False

True or false? Incident reports are only required if an occurrence was potentially life threatening

False

True or false? Incident reports should be completed within 48 hours of an event

False

True or false? It is important to ask about a persons age and religion during a job interview

False

True or false? Small medical offices do not need emergency action plans

False

True or false? The OSHA is a private agency that sets health care standards and evaporites implementation of these standards for health care settings

False

True or false? The primary goal of scheduling is to meet employee requests

False

True or false? Verification provides a 100% guarantee that a health websites information is correct and truthful

False

True or false? Your permanent signature on outgoing emails should include your name, credentials, and phone number with extensions as well as a personal tidbit such as your favorite candy

False

True or false? a secure sockets layer on a website scrambles information when you receive it

False

During a staff netting, the office manager has a voice message recorded on the phone that alerts called that the office staff is unavailable. In addition callers should be advised about

Handling emergencies

By tracking information obtained in _________ reports, risks can be identified and managed

Incident

Policies and procedures regarding biohazardous waste disposal would appear under which of the following sections of a policy and procedure Manuel

Infection control

In addition to patient education materials, what type of information can medical assistants find on the internet

Insurance billing information

An _______ is a private network of computers that share data

Intranet

A statement of work related responsibilities is called a _________

Job description

The purposes of a job descriptions include

Making employees aware of the duties and expectations required of their positions

Which of the following is NOT part of a computers hardware

Microsoft word

A _________ describes the goals of the practice and who it serves

Mission statement

NCQA stands for

National Commission on Quality Assurance

When interviewing an applicant for a position in your medical office, you may not ask about the applicants

Number of children

The financial area of the medical practice should include costs associated with payroll, medical supplies, electricity, and telephone services. The costs are usually part of the

Operating budget

A medical offices organizational structure, or chain of command is depicted in a ____________ which is a flow sheet that allows the managers to identify their team members and to see where they fit in the team

Organizational chart

The team-based model of care led by a personal physician who provides continuous and coordinated care throughout a patients lifetime is the

PCMH

Which of the following statements regarding ordinary electronic mail is NOT correct

Patient confidentiality can always be guaranteed

Another name for an employees evaluation

Performance appraisal

A _________ is a statement regarding an organizations rules on a given topic

Policy

You have received an email from another physician regarding a patient in your practice. Your practice uses a paper chart system. What should you do

Print a copy of the email and place it in the chart and then delete the email

A ___________ is a series of steps required to perform a given task

Procedure

The NCQA mission is "to improve the _______ of health care"

Quality

Which of the following is NOT among the OSHA responsibilities

Requiring that your employees provides you with atleast 2 weeks vacation

Encryption is the process of

Scrambling electronic mail messages

Yahoo, bing, and Google are all examples of ___________

Search engines

The process of searching the internet is called _________

Surfing

A _________ is a group of employees with different roles within an organization brought together to solve a given problem

Task force

Which statement regarding the proper care and maintenance of a computer is false

The monitor should be placed in direct sunlight to reduce visual strain

Which email message should be flagged as having high importance

The physician would like to speak to the staff tomorrow at lunch

True or false? A risk factor is any situation or condition that poses a safety or liability concern for a given practice

True

True or false? A scanner allows you to take a picture or report and save it into the computer

True

True or false? Breaching patient confidentiality is ground for termination

True

True or false? Clinical and administrative software programs provide benefits such as virtual charting, appointment making, and tracking to the medical office

True

True or false? Every employee should know the access password to the computer

True

True or false? Health care reform will have an ongoing and as-yet unknown impact on the medical office

True

True or false? It is inappropriate to learn a lifesaving skill, such as cardiopulmonary resuscitation. Strictly on the internet

True

True or false? It is possible to access web pages without connecting your computer to the internet

True

True or false? It is possible to buy prescription medication over the internet

True

True or false? Smoke detectors should be both hard wired and have battery backup

True

True or false? Staff meetings should never be cancelled except in a true emergency

True

True or false? The "out of office assistant" can tell email senders when you will be returning to the office and who they should contact in case of emergencies

True

True or false? The OSHA poster explains the rights of employees regarding a safe workplace and includes instructions on how to file a complaint

True

True or false? The centers for disease control and preventions websites is available in both English and Spanish versions

True

True or false? The keyboard, monitor, and mouse make up three of the main peripherals

True

True or false? VIPPS certification indicated that a website selling prescriptions has been checked and monitored for secret and quality care

True

True or false? Virtual office visits are near future possibilities

True

True or false? Virus protection software is not guaranteed

True

Which of the following guidelines regarding passwords is recommend to ensure security

Use a combination of letters and numbers in the password

Maureen Jones, an elderly patient in your office, asks you about purchasing drugs on the internet. You should advise the patient to

Use only prescriptions prescribed by the physician

Which of the following is NOT and example of a safe way to obtain and transfer patient information over the internet

Using an URL

When patients want to purchase prescriptions online, advise them to use only sites that are certified by the

VIPPS

A _____ chart is a paperless chart in which all documentation is stored on computer

Virtual

A dangerous invader that enters your computer through a source and can destroy your files, software programs, and possibly even the hard drive.

Virus

A worm is a specific type of _______ that affects email

Virus

Which of the following is a rule of thumb when completing incident reports

When in doubt, always complete an incident report

Which of the following statements regarding the appropriate use of email in a medical practice is NOT true

Your email encryption feature should be deactivated

True or false? A medical office is only subject to liability regarding patients

false

True or false? websites that teach lifesaving skills such as cardiopulmonary resuscitation are effective substitutes for professional classes

false

Which of the following is NOT Included ina personal safety plan

information on nuclear radiation in case of an attack