chapter 9 connect

3D printing

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers

The acronym for computer software that combines CAD and CAM systems in production is

CIM

What are two characteristics of lean manufacturing?

It takes less time it uses less resources

flexible manufacturing

Using machines that are designed to do multiple tasks in order to produce a variety of products

CAD

acronym refers to the use of computers to design products

Which of these steps are used in developing a PERT Chart?

analyzing and sequencing tasks estimating time for tasks

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

When you make a unique product or provide a specific service to specific individuals, you are performing which process?

customization

An example of ______ utility is when a butcher produces a specific cut of beef.

form

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called _______ production

mass

example of uses of sensors to control

measurement of the thickness of material measuring humidity

A specialized area in management that converts or transforms resources into goods and services is

operations management

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ______ department.

purchasing

Maintaining ______ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.

quality

ISO 14001 is a system that manages a firm's impact on

the enviornment

form utility

the value producers add to materials in the creation of finished goods and services.

The ability to move products quickly and at the lowest possible cost to customers in order to remain competitive, is a decision manufacturers take into consideration when choosing a facility location. This decision factor relates to

time to market

The facility location decision factor known as ______, refers to moving products quickly and inexpensively to customers.

time to market

CAM

used to manufacture products by way of computers.

steps of production process

1. input 2. production control 3. output

true or false: ISO is a governmental body.

false; non-governmental

Using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided design.

False

A comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way is known as

ISO 14001

assembly process

The type of production that puts components together

A production process like that of a chemical plant where the process has long runs during production is called a(n) ______ process.

continuous

A final step used in PERT is to identify the

critical path

The related tasks that take the longest to complete in a project are called the

critical path

The goal of the International Organization for Standardization is to

facilitate the international exchange of goods and services

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as

facility layout

The physical arrangement of resources in the production process refers to

facility layout

The process of ______ is significant because, once the decision has been made and implemented, the firm must live with it due to the high costs of moving.

facility location

A type of problem that operations management planning helps to solve as it relates to manufacturing is

facility output

In order to produce finished goods and services, businesses need land, labor, capital, entrepreneurship, and knowledge. These elements are referred to as

factors of production

Tremendous opportunities exist for careers in operations management due to

increased competition

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.

interfirm

A short production run with frequent adjustments to machines is considered a(n) ______ process of production.

intermittent

Operations management is a specialized area of management that includes which of the following?

inventory management production scheduling

Scrambling an egg is a great example of

process manufacturing

A modular layout is used in production when ______

producing large qualities of a few types of products

Which technology has greatly improved productivity while also reducing the number of jobs available to humans?

robotics

MRP is a computer based operations management system that uses _____ to make sure that needed parts and materials are available at the right time and place.

sales forecasts

With the use of ______, products can be tracked from the beginning of production to the point of delivery.

sensors

A modern quality control standard that allows for 3.4 defects per one million opportunities is called

six sigma quality