Chapter 9: Homework & Video Questions

Firms use many techniques for determining the wage structure for positions within the firm. Which of the following is NOT normally used by firms to determine their wage structures?

International standards.

Only 3% of those who apply get jobs at the Container Store. Of which of the following selection tools does the company make heavy use according to the video?

Interviews.

The Container Store provides 260 hours of training for its employees, thirty times the national average. Which of the following best describes training?

It is the process of teaching operations and technical employees how to do their jobs more effectively and efficiently.

There are many reasons for encouraging cultural diversity within the workplace, which of the following is NOT a good reason to engage in hiring for cultural diversity?

It reduces payroll expenses.

After the Container Store forecasts human resources demand and supply, the firm is likely to engage in a systematic procedure for studying positions to determine their various elements and requirements. This is known as:

Job Analysis.

A(n) --- of appraisal is used when a manager estimates the employee's performance level using a ranking.

Judgmental method.

During the Great Recession, the Container Store did not resort to eliminating positions or personnel, although many other retailers did. This human resources tool of dealing with the problem of having too many employees is known as:

Layoffs.

Human resources management (HRM) is all activities involved in acquiring, ---, and developing an organization's human resources.

Maintaining.

The --- is concerned with dealings between business firms and labor unions.

National Labor Relations Act.

Firms use a wide variety of methods for training employees—both for initial job skill training and for continual job performance improvement. Which of the following is NOT important for an effective training and development program?

Surveying potential participants.

Which of the following is NOT necessary for a company to have a successful employee reward system?

Tailoring to individual recipients.

Which of the following is not one of the primary tasks of human resources management?

Terminating.

The goal of a diversity training program is ---.

To improve workplace attitudes & behaviors.

Which of the following is NOT a purpose for management undertaking performance appraisals of employees?

To let other employees see that there are rewards for good performance.

The purpose of job analysis is to help a manager ---.

Understand the nature of a job.

Supply and demand are important in human resources planning because the planners must --- then determine if they are available.

Forecast future demand for human resources.

The purpose of job analysis is to systematically study positions to determine ---.

Elements & requirements.

The Age Discrimination in Employment Act was passed in 1967 and amended in 1986. It prohibits discrimination against employees who have reached a certain age in companies with 20 or more employees and prohibits mandatory retirement based on the retiree's age. What is the age referenced in the act at which it is illegal for a company to discriminate based on age?

40 years or older.

--- refers to the differences among people in a workforce owing to race, ethnicity, and gender.

Cultural diversity.

--- is the process of teaching operations and technical employees how to do their present jobs more effectively and efficiently.

Employee training.

One of the first steps in hiring new employees is to prepare a job forecast to anticipate the company's employment needs. Which of the following is NOT part of the hiring process?

Evaluating current employees

A compensation system is a firm's --- that determine employee compensation.

Policies & strategies.

--- refers to the activity of trying to attract qualified applicants for a job.

Recruiting.

When a human resource department is considering available talent within the company, which of the following will it use to determine successors for key personnel?

Replacement Chart.

Employers engage in recruiting to find qualified applicants for open positions within the firm. Recruiting can be external—seeking candidates outside the business, or internal—seeking applicants from within the firm. Which of the following is NOT part of internal recruitment?

Selecting the candidate with the most qualifications for the position