Chapter 9 Module

Which of the following describes a perceived division that splits groups into two or more subgroups based on individual differences? ANSWER Formal group Faultline Informal group Norm

Faultline

Which of the following is a political example in the typology of deviant workplace behavior? ANSWER Verbal abuse Gossiping and spreading rumors Intentionally working slowly Sabotage

Gossiping and spreading rumors

Which of the following describes role perception? ANSWER Our view of how we're supposed to act in a given situation The way others believe you should act in a given situation When an individual finds that compliance with one role requirement may make it difficult to comply with another An acceptable standard of behavior shared by a group's members that expresses what they ought and ought not to do under certain circumstances

Our view of how we're supposed to act in a given situation

Which of the following is a socially defined position or rank given to groups or group members by others? ANSWER Status Role expectation A role A norm

Status

What is diversity? ANSWER The degree to which members of a group are similar to, or different from, one another The degree to which members are attracted to each other and motivated to stay in the group A socially defined position or rank given to groups or group members by others The way group members tend to exaggerate their initial positions when discussing alternatives and arriving at a solution

The degree to which members of a group are similar to, or different from, one another

Which of the following describes groupshift? ANSWER The degree to which members of a group are similar to, or different from, one another The degree to which members are attracted to each other and motivated to stay in the group A socially defined position or rank given to groups or group members by others The way group members tend to exaggerate their initial positions when discussing alternatives and arriving at a solution

The way group members tend to exaggerate their initial positions when discussing alternatives and arriving at a solution

Which of the following defines groupthink? ANSWER A belief that others in the group are not carrying their fair share A phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action A restriction of discussion or interpersonal communication during the decision-making process The way group members tend to exaggerate their initial positions when discussing alternatives and arriving at a solution

A phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action

Which of the following describes nominal group technique? ANSWER A restriction of discussion or interpersonal communication during the decision-making process A set of phases that temporary groups go through that involves transitions between inertia and activity A theory that considers when and why individuals consider themselves members of groups A theory that states that differences in status characteristics create status hierarchies within groups

A restriction of discussion or interpersonal communication during the decision-making process

What is a norm? ANSWER Voluntary behavior that violates significant organizational norms and, in doing so, threatens the well-being of the organization or its members Being one of the group and therefore avoiding being visibly different Our view of how we're supposed to act in a given situation An acceptable standard of behavior shared by group members that expresses what they ought and ought not to do under certain circumstances

An acceptable standard of behavior shared by group members that expresses what they ought and ought not to do under certain circumstances

What is a psychological contract? ANSWER A situation in which an individual is confronted by divergent role expectations The perceived divisions that split groups into two or more subgroups based on individual differences such as sex, race, age, work experience, language, and education A situation in which the expectations of an individual's different, separate groups are in opposition An unwritten agreement between employees and employers that establishes mutual expectations

An unwritten agreement between employees and employers that establishes mutual expectations

Which of the following describes the adjustment of one's behavior to align with the norms of the group? ANSWER Deviant workplace behavior Conformity A role Role perception

Conformity

Which of the following actions will improve group cohesiveness? ANSWER Make the group larger. Limit the time members spend together. Encourage agreement with group goals. Decrease the group's status and the perceived difficulty of attaining membership.

Encourage agreement with group goals.

Which of the following describes role expectations? ANSWER The way others believe you should act in a given situation An acceptable standard of behavior shared by a group's members that expresses what they ought and ought not to do under certain circumstances Our view of how we're supposed to act in a given situation When an individual finds that compliance with one role requirement may make it difficult to comply with another

The way others believe you should act in a given situation

Voluntary behavior that violates significant organizational norms is known as __________. ANSWER conformity a reference group role perception deviant workplace behavior

deviant workplace behavior

A(n) __________ is defined by the organization's structure, with designated work assignments and established tasks. ANSWER informal group formal group ingroup outgroup

formal group

A nominal group is highly effective at __________. ANSWER money costs number and quality of ideas social pressure commitment to solution

number and quality of ideas

The punctuated equilibrium model is a __________. ANSWER restriction of discussion or interpersonal communication during the decision-making process theory that considers when and why individuals consider themselves members of groups theory that states that differences in status characteristics create status hierarchies within groups set of phases that temporary groups go through that involves transitions between inertia and activity

set of phases that temporary groups go through that involves transitions between inertia and activity

The __________ considers when and why individuals consider themselves members of groups. ANSWER nominal group technique status characteristics theory punctuated-equilibrium model social identity theory

social identity theory

The tendency for individuals to expend less effort when working collectively than when alone is __________. ANSWER status groupshift social loafing nominal group technique

social loafing

Groups differ in their cohesiveness, which is __________. ANSWER the degree to which members of a group are similar to, or different from, one another a socially defined position or rank given to groups or group members by others the way group members tend to exaggerate their initial positions when discussing alternatives and arriving at a solution the degree to which members are attracted to each other and motivated to stay in the group

the degree to which members are attracted to each other and motivated to stay in the group