Chapter 9 - OB

Group size should be between _____ and _____ members

2 and 20

T/F A group is a cohesive coalition of people working together to achieve mutual goals while a team is a collection of individuals who interact with each other such that one person's actions have an impact on another's.

False

T/F Generally speaking, the more cohesive a group is, the less productive it is because the preservation of individual feelings supersedes any task oriented role.

False

T/F Idea-generation tasks include coming up with plans for actions and making decisions.

False

T/F Groups with low cohesion and high task commitment tend to be the most effective

False. High cohesion and high task commitment

T/F Teams whose members have complementary skills are often less successful

False. More successful

T/F A firm's top management team often represents a variety of functional areas.

True

T/F An internal pressure to conform can cause members to change their behavior

True

T/F As the size of the group grows, the effect of social loafing becomes larger

True

T/F Groups and teams have become an essential component of an organization's assetts

True

T/F People in high power distance countries expect unequal power distribution and greater stratification in economic, social, and political settings.

True

T/F People in high power-distance countries expect unequal power distribution and greater stratification

True

T/F The more diverse a team is with regard to expertise, gender, age, and background, the more likely the team is to avoid groupthink.

True

T/F The norming stage of group development involves the establishment of ground rules for the group and an increased commitment to other members and the group goal.

True

During the performing portion of the group development model, participants are getting the work done and paying greater _____________ to how they are doing it. The group is also _____________ and becomes more competent, autonomous, and insightful

attention, maturing

Which of the following statements regarding ethics and teams is accurate? a. Research demonstrates that hierarchical systems always constrain team members more than a self- managed team does. b. Self- managed teams are viewed as a technique to overcome the negative aspects of bureaucracy. c. Team pressure is often less powerful than managerial control. d. Team pressure is unlikely to result in unethical behavior by team members.

b. Self- managed teams are viewed as a technique to overcome the negative aspects of bureaucracy.

Collective efficacy refers to: a. a tendency of individuals to put in less effort when working in a group context. b. a group's perception of its ability to perform well. c. a group pressure phenomenon that increases the risk of the group making flawed decisions. d. the degree of camaraderie within the group.

b. a group's perception of its ability to perform well.

Norms refer to: a. agreements on established ground rules, goals and roles. b. shared expectations about how things operate within a group or team. c. formal approaches to decision making in the group or team. d. measures of camaraderie in the group or team.

b. shared expectations about how things operate within a group or team.

Revolutionary change in the punctuated equilibrium model occurs in _________, punctuated bursts

brief

Problem-solving tasks: a. include actually making something such as a building, product or marketing plan. b. deal with creative tasks such as brainstorming a new direction or creating a new process. c. refer to coming up with plans for actions and making decisions. d. involve team members working on each task simultaneously.

c. refer to coming up with plans for actions and making decisions

What refers to the degree of camaraderie within a group?

cohesion

What refers to a group's perception of its ability to successfully perform well?

collective efficacy

What focuses on the degree to which the society reinforces collective over individual achievement?

collectivism

During the norming portion of the group development model, group members are much more _________________ to each other and the group's goal

committed

An ideal way to close a group is to set aside time to ___________, acknowledge each other, and celebrate a job well done

debrief

E_________________ teams have the responsibility as well as the authority to achieve their goals

empowerment

In the norming portion of the group development model, the leader should become more of a ________________ by stepping back and letting the group assume more responsibility

fascilitator

A __________ is a collection of individuals but different from teams in both scope and composition

group

a __________ is a collection of individuals who interact with each other to achieve common goals

group

The more diverse a team is in terms of expertise, gender, age, and background, the more ability the group has to avoid _________________

groupthink

What increases the risk of the group making flawed decisions by allowing reductions in mental efficiency, reality testing, and moral judgment?

groupthink

During the storming portion of the group development model, discussions can become ____________ and members can become defensive, competitive, or jealous

heated

What type of task deals with creative tasks?

idea-generation tasks

Change during the punctuated equilibrium periods are __________________ and is largely due to the resistance to change

incremental

What is the difference between informal and formal groups?

informal - made up of 2 or more individuals, associated with one another formal - managers, subordinates in association with group members that influence individuals within the group

A cross-functional team appears in __________ organizations where individuals from different parts of the organization staff the team which may be temporary or long standing in nature

matrix

What are shared expectations about how things operate within a group and are a powerful way of ensuring coordination within a team?

norms

What focuses on how power is distributed throughout society?

power distance

Tasks that include coming up with plans for actions and making decisions is what type of task?

problem-solving tasks

What type of task includes actually making something?

productive tasks

During the adjourning stage, many groups or teams are ___________-oriented and temporary

project

What model suggests that groups remain fairly static, maintaining a certain equilibrium for long periods of time?

punctuated equilibrium

Teams that manage themselves and do not report directly to a supervisor, they select their own leader, and shares equal responsibility, this is what type of team?

self-managed team

What are some factors affecting group cohesion?

similarity, stability, size, support, satisfaction

The storming portion of the group development model is when participants shed ___________ _______________ and become more authentic and more argumentative

social facades

What refers to the tendency of individuals to put in less effort when working in a group context?

social loafing

What is a temporary team which is asked to address a specific issue or problem until it is resolved?

task force

What refers to the degree that team members are dependent on one another to get information, support, or materials from other members?

task interdependence

What are the 3 team roles?

task roles, social roles, boundary-spanning roles

A ________ is a particular type of group: a cohesive coalition of people working together to achieve mutual goals

team

What establishes the rules team members must follow?

team contract

What are some components of team contracts?

team values and goals, team roles and leadership, team communication, team performance

When the manager serves as team leader and assigns work to other members and managers have power to hire and fire team members, this is what type of team?

traditional manager-led teams

The forming portion of the group development model has 2 goals which are what?

trying to get to know each other, discovering how the group will work

Which type of team is where members are not located in the same space?

virtual team

What can influence collective efficacy?

watching others, verbal persuasion, how a person feels