Chapter 9 Quiz

In __________, machines are designed to do multiple tasks so that they can produce a variety of products.

flexible manufacturing

A just-in-time inventory system helps a producer reduce costs by

limiting the amount of parts on hand for later use.

A big advantage of computer-integrated manufacturing software is that it

makes it possible to custom-design products to meet the needs of small markets while cutting the time needed to program machines.

In manufacturing, a(n) __________ is frequently used in operations that serve customers' different needs.

process layout

Which statement about the impact of CAD/CAM on manufacturing is most accurate?

CAD/CAM has made it possible to produce custom-designed products with little increase in costs.

__________ involves using computers directly in the production process.

CAM

Which statement is most accurate regarding facility layout?

Facility layout is important for manufacturing plants because facilities layout decisions can have a huge impact on the firm's costs.

__________ is the process of selecting a geographic location for a company's operations.

Facility location

__________ utility is the value added by the creation of finished goods and services using raw materials, components, and other inputs.

Form

MRP is the acronym for

Materials Requirement Planning

Which statement about operations management in the service sector is most accurate?

Operations management in the service sector should focus on providing customers with a good experience.

Sparky knows that installing the new equipment and training workers to use it efficiently will be a long and complex process consisting of many different tasks. Which method would help him determine how long this project is likely to take?

PERT (program evaluation and review technique)

Sparky sees quality control in terms of detecting potential problems to prevent their occurrence and thus save Minimotors money. The quality control process that is most closely linked to Sparky's goal is known as

Six Sigma.

__________ examines statistical samples of product components at each stage of the production process and plots the results on a graph in order to spot and correct any variances from desired quality levels.

Statistical process control

The main idea in the box "Making Ethical Decisions: Loyalty or Profitability?" indicates

a need for firms to consider the economic impact of their existence and/or departure from a particular location.

At Common Core Inc., production line employees often work side-by-side with their robotic counterparts. This practice is also common among many of Common Core's other American competitors. This demonstrates how the resurgence of U.S. manufacturing firms in recent years can be credited to

a number of significant changes in production techniques.

The Deming Cycle is

a process for finding potential quality errors before they occur.

What is a likely reason that a company would move its facility from one location to another?

access to various modes of transportation

Jackson, a freshman just starting college, hasn't decided on his major. He is looking into operations management and is also exploring job opportunities in this field. Which statement about jobs for operations management majors is most accurate? If he majors in operations management, Jackson will

acquire skills and knowledge that are valuable to firms in both the manufacturing and service sectors.

In a just-in-time inventory system, suppliers

are usually connected electronically so they know what will be needed and when.

For most service businesses the quality standard has become

pleasing customers by anticipating their needs.

Operations managers at All-Metal Corporation have found that they can achieve efficient production only by having very large quantities of steel available at all times. This indicates that All-Metal uses a(n) __________ production process.

continuous

CAD has __________ productivity in many firms.

increased

CAD/CAM makes it possible to custom-design products to meet the needs of __________ with __________.

small markets; very little increase in cost

Jamie is a development engineer for a manufacturer of solar panels for both residential and commercial purposes. Her company uses PERT network software for all development projects. As she assesses her timeline for completing a new panel the company plans to introduce for the agriculture industry, Jamie will need to focus on

the critical path of the PERT network.