Chapter 9 Quiz

An article on the health care industry revealed several assumptions that health care administrators have adopted during the last decade. The administrators assume their (1) employees have several interests other than work and will work only to the degree necessary. (2) employees will accept additional responsibilities only if they receive rewards, and (3) employees exhibit little loyalty and will leave employment for reasons that are in their short-term interest. These assumptions lead support to the _____ approach to management.

the Theory X style of management

According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that:

the act will have a particular outcome and on whether the individual values that outcome

_____ is the gap between what is and what is desired, and _____ is the gap between what is and what is required.

A want; a need

The father of scientific management was:

Frederick Taylor

Fourteen million office workers in the US have their online activities under constant surveillance, according to the Denver-based Privacy Foundation. Worldwide, it reckons the number of employees under such surveillance totals around 27 million people.According to the foundation's Workplace Surveillance Project the low cost of snooping technology is the main reason why employers are employing a _____approach to management.

Theory X

Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:

Theory Y assumptions

Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverage on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the _____ theory.

expectancy

Spring Airlines is a small budget airline that is based in China. Due to the unfamiliarity of this mode of transportation in China, Spring's employees are often attacked by unhappy customers who demand compensation for flight delays. According to Herzberg, these attacks by passengers would be an example of a _____ factor.

hygiene

One criticism of Herzberg's motivator and hygiene theory is that it:

ignores the impact of situational variables

A Theory X manager would assume his or her workers are:

lazy employees who can't be trusted

According to Theory Y, workers _____ their work.

like delegation and responsibility in

According to Frederick Taylor's scientific management theory, the most important motivator in the workplace is:

money

According to Herzberg, hygiene factors are:

potential job dissatisfiers

Which of the following is NOT an example of a hygiene factor?

recognition

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. These needs are called _____ needs.

safety

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of:

scientific management

When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's:

self-actualization needs

In Maslow's theory, the need to belong to informal social groups both on and off the job is an example of _____ needs.

social

In Herzberg's model, which of the following would be an example of a hygiene factor?

supervision

Frederick Taylor's scientific management emphasized:

work efficiency