Chapter quizes flash cards.

The challenges faced by Rainbarrel are exclusively related to the performance management system that Hiram has instituted. True or False?

False

A company that determines the acceptable number of consumer complaints it will expect for the upcoming year has set a statistical target. True or False

False, Instead they set standards

When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder. True or False?

False, Stakeholders are the people whose interests are affected by an organization's activities.

From the case, The Forgotten Group Member, who is Frank Rasmussen?

Professor

To help maintain a competitive advantage, the emphasis for most companies is on

production efficiency.

From the article, How to Preempt Team Conflict, the best way to handle conflict is to respond to clashes when they arise or wait until there is clear evidence of a problem before addressing it. True or False?

False

Bureaucratic control attempts to elicit employee compliance using strict rules, a rigid hierarchy, well-defined job descriptions, and administrative mechanisms such as budgets, performance appraisals, and compensation schemes. True or False?

True

A goal is...

a specific commitment to achieve a measurable result within a stated period of time.

Mr. Gonzalez, the sales manager, told his sales team that he wanted them to write down their work goals for the year. To help his team achieve their stated goals, the next thing that he should ask for are each team member's...

action plan.

A goal is a specific commitment to achieve a measurable result within a stated period of time. True or False?

True

Conflict is a perfectly normal state of affairs. True or False?

True

From the article What Great Managers Do, the three learning styles are analyzing, watching and doing? True or False

True

In recent years, productivity has been declining globally. True or False?

True

Julio is developing a new employee schedule for his pool care service due to the increase in business during the summer. While doing this, George is involved in organizing. True or False

True

Managers should try to increase the discretionary component of their self-imposed time by minimizing the subordinate-imposed time component. True or False?

True

Organizations cannot easily control the macro environment, which includes sociocultural, demographic, political-legal, and international forces. True or False?

True

Ricardo is a district manager who oversees several store managers in a national chain of department stores. Ricardo reports directly to the vice president of stores and marketing, a member of top management. Ricardo is a middle manager. True or False?

True

Strategic management is a process in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization. True or False?

True

The idea of giving the monkey back to its rightful owner resulted in a paradigm shift, as managers felt they were allowed to empower their subordinates. True or False

True

The simplest definition of productivity is outputs divided by inputs. True or False?

True

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance. True or False?

True

To start work every day, Tran sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning. True or False?

True

When Pietro, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.

True

In the office of every general manager of Sleep Tight Motels there is a small poster that reads, "We want to become the only place our customers want to stay for the night while traveling." This is the vision statement for Sleep Tight Motels. True or False?

True, Vision statements answer the question, "What do we want to become?"

From The Best Laid Incentive Plans, which of the following is an important component of the sales process?

a. Mentoring b. Prospecting new clients c. Account information management

Which of the following is not part of the Design-Thinking process as outlined in the Tim Brown article? a) inspiration b) creativity c) Ideation d) Implementation

b) creativity

Controlling is the arranging of jobs, people, and other resources to accomplish tasks and responsibilities.

False, "Organizing" is defined as arranging tasks, people, and other resources to accomplish the work.

A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics. True or False?

False, A business plan is a document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success.

A social audit is a systematic assessment of employee happiness within a company. True or False?

False, A social audit is a systematic assessment of a company's performance in implementing socially responsible programs, often based on predefined goals.

Collaboration and teamwork are the same thing. True or False?

False, Collaboration is essential for teamwork, but it isn't the same thing as teamwork.

Control systems affect each other and thus must remain independent of each other. True or False

False, Control systems affect each other and thus must be integrated.

Jake, the CEO of a large landscaping company, relayed to his staff that the company's goal was to create higher profits and greater efficiency. This will fulfill their corporate social responsibility (CSR). True or False?

False, Corporate social responsibility (CSR) is the notion that corporations are expected to go above and beyond following the law and making a profit to be a good corporate citizen and benefit interests of society.

Employees elect a company's board of directors. True or False?

False, The board of directors is elected by the stockholders.

When you grandstand and boast about your greatness, you are promoting yourself. True or False?

False, The goal of self-promotion is to inform others about your value and potential impact on organizational goals.

Trust in the workplace is based on authority and control. True or False

False, Trust is based on credibility—how believable you are based on your past acts of integrity and follow-through on your promises.

During premortem, team members discuss what has gone wrong with the project True or False?

False, they talk about what COULD go wrong

External stakeholders include employees, owners, and the board of director, if there is a board. True or False?

False. INTERNAL

From the Case of Missing Time, Chet as a manager has several shortcomings, which are...

He does not delegate. He accepts responsibility from his subordinates. He is not well organized. He is a not a great leader.

A ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.

Team

From the case, The Forgotten Group Member, who is Christine Spencer?

Team Leader

Which of the following is not one of the three levers listed in the article, What Great Managers Do? a) Make the most of strengths. b) Pay people fairly. c) Trigger good performance. d) Tailor to learning styles.

b) pay people fairly.

Gamma Manufacturing employs some of the top professionals in its field, and because of their skills and experience, Gamma is highly efficient and outperforms its competitors. Gamma Manufacturing has a(n) ____ over its competition.

competitive advantage

Omar works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Omar is

managing.

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

Millennials who came of age during the Great Recession of 2007-2009 are more concerned with...

others

The triple bottom line represents ______, also known as the ____.

people, planet, and profit; 3 Ps

An organization should adopt planning and strategic management to....

provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage.

In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

self-managed

Ethics are....

standards of right and wrong that influence behavior.

Which of the following is most important for the team leader to encourage during the storming stage of group and team development?

voicing of disagreements