Chen Test 1

Managers who accept the assumptions of Theory X

counteract workers' natural tendencies to avoid work

Managers at Clementiq Inc. established a group comprising engineers from Germany, Japan, and the United States for the design and manufacture of a new product for the organization. This is known as a(n) _____ team

cross-cultural

Which of the following is an element of planning

deciding which goals the organization will pursue and what strategies will achieve those goals

Which of the following is a primary concern of top managers

deciding which goods a company should produce

Helen doesn't always agree with her manager's decisions, but she always follows her manager's orders. This obedience to a manager's authority is most consistent with Fayol's principle of

discipline

The CEO of ABC Company forms a top-management team to develop the strategic marketing plan for the organization and selects members who possess different expertise, skills, knowledge, and experience. The team, in this case, has been created with emphasis mainly on

diversity

The general ability to understand, alter, lead, and control the behavior of other workers is a _____ skill.

human

Which of the following is a consequence of restructuring

loss of jobs

Emma is a highly efficient manager. This implies that she

minimizes the amount of input resources without compromising quality

_____ is the degree to which the members of a group are attracted to membership in the group

Group cohesiveness

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization

If workers have the relevant knowledge, then workers, rather than managers, should be in control of the work process itself

______ is the process of creating new or improved products that customers want

Innovation

Which of the following is true of scientific management

It resulted in job dissatisfaction for many workers

Which of the following is true of an open system

It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers

Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are of excellent quality, but fail to meet consumer needs. Which of the following is most likely to be true with regard to Toy Town

Its product manager chooses the wrong goals to pursue and uses the resources wisely

_______ was recently named the top U.S. company for diversity

JP Morgan Chase

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements?

Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them

Which of the following explains why Apple operates with an organic structure

Management is able to stay abreast of technological developments and changing competitive conditions

_____ exists when group members make separate, independent contributions to group performance

Pooled task interdependence

______ means providing a work environment that is physically and psychologically safe

Social responsibilit

Which of the following statements is true with respect to groups and teams

The intensity with which members work together is always higher in a team than in a group

Which of the following is an example of a norm rather than a rule

an informal code of conduct recommending that employees help each other if time permits

Mayfair Mobile's external environment is changing rapidly, and it responds by decentralizing decisions to lower-level managers so that the organization can react faster. Which of the following types of organizational structure allows this

an organic structure

In order to take advantage of the potential for synergy, managers should

appoint members with complementary skills and knowledge

If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with _____ theory

contingency

Abby, the CEO of Little Angel Photography, reviews the performance of her company over the last quarter to determine whether they are meeting the planned sales and profitability goals. In this instance, which managerial task is she performing

controlling

______ is a group of managers who are responsible for designing the long-range strategic plan for an organization

A top-management team

Which of the following statements is true of group cohesiveness

As groups become more successful, they become increasingly attractive to their members, and their cohesiveness tends to increase

_______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources

Authority

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness

Bureaucracy

_____ is the measure of how productively an organization uses its resources to achieve a goal

Efficiency

Paula started a new bakery business. Because she must meet specific requirements from the state health department, Paula has decided to use a mechanistic structure for management. Which of the following supports Paula's choice to organize and control the business with a mechanistic structure

Employees are closely supervised and follow well-defined rules and standard operating procedures

Which of the following is a characteristic of first-line managers

They are responsible for daily supervision of the nonmanagerial employees

_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper

Turnaround management

_____ can include members who are not actually employees of the organization

Virtual teams

Which of the following statements is true about group cohesiveness

When group cohesiveness is low, group members do not find their group particularly appealing and have little desire to retain their group membership

Which of the following is a consequence of empowerment

an increase in performance

A company with a high level of efficiency and effectiveness is most likely to produce

a product that customers want at a quality and price they can afford

Companies are using self-managed teams to

better utilize the workforce

When Keisha, the manager of Transporters Inc., put together a new marketing team, she assigned clear roles and responsibilities to all the members of the team and appointed Kyle to lead the team. Kyle is a(n)

formal leader

In the context of management, rules refer to

formal written instructions that specify actions to be taken under different circumstances

The members of a particular group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. This stage of group development is called

forming

EZtronics' approach to management is consistent with Theory Y because managers at EZtronics

have created a work setting that allows workers to exercise initiative

A group will perform poorly due to its failure to change its dysfunctional norms when the members of the group have

high conformity

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing

organizing

Managers need to empower self-managed teams, provide sufficient autonomy to them, and ensure that its members are motivated in the _____ stage of group development

performing

In which of the following managerial tasks do managers select appropriate goals for the organization

planning

Max Weber developed the

principles of bureaucracy

For a self-managed team to be most effective, a manager must

provide training in the required fields to all the team members

Norman recently joined a team of technicians who work face-to-face. The team members have the expertise and experience needed to develop new products. Norman joined a(n)

research and development team

When managers see the need to modify the roles of members within an existing group, members of the group are encouraged to take on additional responsibilities. This is called

role making

A _______ is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities

self-managed team

An assembly line is an arrangement of workers, machines, and equipment in which the product being assembled passes consecutively from one process to another in a particular order until completed. From this definition of an assembly line, it can be inferred that an assembly line group exemplifies

sequential task interdependence

According to Henri Fayol, esprit de corps refers to

shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group

A member of a task force does not work as much as the others in the team, as he is confident that the others will account for his slacking. This group member is exhibiting

social loafing

According to Henri Fayol, initiative refers to

the ability to act on one's own without direction from a superior

A team member would most likely engage in social loafing when

the group is excessively large

In a bureaucracy, a manager's formal authority derives from

the position he or she holds in the organization

Carol works for a printing business that offers several services, including printing and copying, bookbinding, and graphic design. The business has a single, comprehensive long-term plan that leads every department. The business is following Fayol's principle of

unity of direction

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against

unity of direction