chp 2 true false
According to Dr. Ishikawa's philosophy, data with dispersion information are false data.
f
According to Dr. Ishikawa's philosophy, the ideal state of quality control occurs when inspection becomes necessary.
f
Crosby's philosophy demonstrates that quality management practices will not save, but cost money.
f
Deming laid out a "quality improvement program" for companies such as Ford, GM, and Procter & Gamble, when invited to work with them to improve their quality.
f
Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management.
f
Dr. Kaoru Ishikawa, a quality philosopher, is best known for coining the phrase—total quality control.
f
Juran opposed Deming's policy which stated that fear can bring out the best in people.
f
Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.
f
Special causes of variation in a production process arise from internal sources that are inherent in the process
f
The total quality philosophy was initially based on only one principle—customer focus
f
Unlike Deming, however, Juran proposed a major cultural change in the organization and did not take up improving quality by working within the system familiar to managers.
f
Unlike other management gurus and consultants, Deming defined and described quality precisely.
f
Variation in a production process increases capacity utilization.
f
Variation in a production process makes it easier to find the root cause of the process issues
f
A quality management system represents a specific implementation of quality concepts, standards, methods, and tools, and is unique to an organization.
t
A. V. Feigenbaum, a quality philosopher, promoted the use of quality costs as a measurement and evaluation tool.
t
According to Crosby, quality is judged solely on whether requirements have been met and nonconformance is the absence of quality.
t
Common causes of variation in a production process are a result of the design of the product and production system.
t
Deming emphasized that knowledge is not possible without theory, and experience alone does not establish a theory.
t
Dr. Kaoru Ishikawa, a quality philosopher, advocated collecting and analyzing factual data using simple visual tools, statistical techniques, and teamwork as the foundations for implementing total quality.
t
Improvements in operations are achieved by reducing the causes and impacts of variation
t
Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.
t
One of the most important quality management techniques is basic statistics.
t
The ISO 9000:1994 series standards were intended to provide confidence to customers and other stakeholders that quality requirements are being achieved in the delivered product.
t
The ISO 9001 requirement for audits forces an organization to review its quality system on a routine basis.
t
The core of a QMS is focused on creating the goods and services that customers want.
t