CICD C

A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. What is the most likely problem with this call? A. Calculated packet loss is too high. B. Average jitter is too high. C. Network delay is too high. D. Conceal seconds are too high.

A

A new user has successfully registered Cisco Jabber. Which option verifies that the Jabber client is connected to all appropriate back-end systems? A. Show Connection Status B. Report A Problem C. Advanced Settings D. About Jabber E. Reset Jabber

A

A single user receives a high amount of inbound voice messages and checks them only via email. The user cannot receive or send messages as the mailbox is full. Which option provides a permanent solution to this problem? A. message aging policies B. mailbox size quota C. multiple mailbox stores D. call-routing rules E. restriction tables

A

A user wants their name to show on their phone instead of their directory number. Which configuration item allows an administrator to do this? A. Line Text Label B. Alerting Name C. External Phone Number Mask D. Caller Name E. Description

A

An IT administrator must allow a customer service department supervisor to change or modify a recorded message on their phone system. Which role is needed to accomplish this? A. Greeting Administrator B. Recordings Administrator C. Remote Administrator D. Annunciator Administrator

A

An administrator group is looking to on-board multiple users with Cisco Unified Communications Manager at one time. Which option should be used? A. Bulk Administration Tool B. Product Upgrade Tool C. Command Lookup Tool D. Cisco Unified Communications Manager User Options Page E. Cisco Upload Tool

A

An administrator wants to gauge the load and performance capacity of Cisco Unified Communication Manager devices, including conference bridges, gateways, and trunks. Which report would the administrator run? A. CAR B. CDR C. SIP D. RTMT E. CUBE

A

An engineer must ensure that user data is maintained in lightweight directory access protocol and copied to Cisco Unity Connection, but Cisco Unity Connection-specific data is locally maintained in the Cisco Unity Connection database. Which user creation option accomplishes this task? A. Bulk administration B. Import from CUCM via AXL C. Import from LDAP D. Manual creation

A

An engineer needs to reset a user PIN in CISCO Unity Connection where LDAP user synchronization is occurring. To which menu option in the user account must they navigate to accomplish this reset? A. Password Settings B. Unified Messaging Account C. Change Password D. LDAP User Account

A

CUC 10.X supports LDAP integration with several widely used LDAP directories systems, including the following: A. Microsoft Active Directory 2000, 2003 and 2008 (support for AD 2012 only in CUCM 10.x and later B. Microsoft Active Directory Application Mode 2003 C. Microsoft Lightweight Directory Services 2008 D. iPlanet Directory Server 5.1 E. Sun ONE Directory Server (5.2, 6.x) F. Open LDAP (2.3.39, 2.4)

A

How are calls routed in an MGCP call agent? A. By route patterns on Cisco Unified Communications Manager B. By dial peers on the gateway C. By static routes on the gateway D. By a translation pattern on Cisco Unified Communications Manager

A

How does a MGCP CALL AGENT route calls? A. Route-pattern B. Directory number C. Route list D. Wildcard pattern

A

In which section of Cisco Unified Communications Manager are Call Detail Records viewed? A. Cisco Unified Serviceability B. Cisco Unified OS Administration C. Cisco Unified Reporting D. Cisco Unified Communications Manager Administration E. Cisco Unified Disaster Recovery

A

International calls are also failing. Using the router configuration supplied, why are international calls failing? A. Prefix should be 00 B. The character "T" cannot be used in a Pots dial pattern C. The port should be 0/0/0:12 D. The destination pattern is missing a "0"

A

Where do you add user voicemails in Unity? A. In users B. In Administration C. In Serviceability D. In Voicemail

A

Which industry standard method does Cisco Unified Presence incorporate for communication between different IM clients? A. Jabber XCP B. Jabber XML C. Jabber TCP D. Jabber TLS

A

Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME GUI? A. Configure B. Voicemail C. Administration D. Reports

A

Which navigation pane should be selected to view the CDR statistics? A. Cisco Unified Serviceability B. Cisco Unified CM Administration C. Cisco Unified Reporting D. Cisco Unified OS Administration

A

Which option in RTMT would be used to monitor connections using Cisco Unity Connection? A. Port Monitor B. Called Party Tracing C. System Summary D. Trace and Log Central

A

Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager? A. Route plan report B. CDR C. CAR D. Cisco Reporting Tool E. Directory number lookup

A

Which port is the default port for SCCP call signaling on Cisco Unified Communications Manager? A. 2000 B. 2443 C. 5060 D. 5061

A

Which protocol is used to monitor active voice call quality? A. RTCP B. RTP C. QoS D. STP E. SDP

A

Which server does Cisco recommend that you configure before a CUCM backup? A. SFTP B. FTP C. SNMP D. TFTP

A

Which service allows the network to provide better or special services to a set of users and applications at the expense of other users and applications? A. QoS B. Dial plans C. Route patterns D. Dial peers

A

Which signaling method uses robbed bit signaling? A. CAS B. FXS C. FXO D. CCS

A

Which type of packet-oriented network has the characteristic of being drop-tolerant and delay-insensitive? A. Data B. Voice C. Video D. Converged E. All packet-oriented networks share these characteristics.

A

Which type of signaling does desktop control mode use to control a desk phone? A. CTIQBE B. SIP C. XMPP D. SCCP

A

While an external caller is trying to leave a voicemail on a company system, they are cut off after 30 seconds. Which administrator action resolved this issue? A. Add the no mgcp timer receive-rtcp command. B. Add the mgcp timer receive-rtcp 60 seconds command. C. The default time is 30 seconds and it cannot be changed. D. Add the mgcp timer add 30 seconds receive-rtcp command.

A

Why is quality of service critical to voice network traffic? A. Voice traffic is real-time network traffic. B. Packets can be resent without affecting conversations. C. Voice traffic is bursty in nature. D. Voice traffic cannot be compressed.

A

A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which two services must be enabled? (Choose two.) A. Cisco AXL Web Service B. Cisco Call Manager Service C. Cisco Messaging Interface D. Cisco Intercluster Lookup Service E. Cisco Directory Sync

A,B

An end user is unable to sign into Jabber. Assuming that network connectivity has been verified, which two settings for the end user should be checked? (Choose two.) A. Jabber Advanced Settings B. Cisco Unified Communications Manager Service Profile C. Cisco Unified Presence Server Advanced Settings D. Cisco Unified Presence Server Application Listener E. Cisco Unified Presence Server System Topology

A,B

Which two explanations of DTMF dialing are true? (Choose two.) A. DTMF dialing consists of simultaneous voice-band tones generated when a button is pressed on a telephone. B. The use of DTMF enables support for advanced telephony services. C. DTMF dialing uses INVITE messages to signal when the first digit is pressed in a new call. D. DTMF dialing consists of a simultaneous digital-band pulse generated when a button is pressed on a telephone.

A,B

Which two fields are required parameters when manually creating users on Cisco Unity Connection with predefined templates? (Choose two.) A. Username (alias) B. Extension C. First name and last name D. Employee ID E. Title

A,B

Which two options allow the maximum message length to be adjusted in Cisco Unity Connection? (Choose two.) A. Message Settings under individual users B. User Templates > VoiceMailUserTemplate > Message Settings C. Contacts > Message Settings D. Enterprise Parameters > Maximum Message length E. Service Parameters > Voicemail Settings

A,B

Which three choices are required for the boot process for a Cisco IP phone? (Choose three.) A. TFTP services B. DHCP services C. Voice VLAN D. Routing protocol E. TCP/IP F. PortFast

A,B,C

Which three network elements are crucial when deploying VoIP devices? (Choose three.) A. Round-trip time B. QoS markings C. Bandwidth D. Ethernet E. Fibre F. Token ring

A,B,C

Which three rules are valid transfer rules in Cisco Unity Connection? (Choose three.) A. Standard B. Alternate C. Closed D. Holiday E. Nonstandard

A,B,C

Which four tasks does RTMT allow an administrator to perform? (Choose four.) A. View syslog messages. B. Generate alerts when threshold is below or above user-configured. C. Monitor a set of predefined management objects that monitor the health of the system. D. Collect information and traces about errors or alerts that exist in the RTMT. E. Reboot the system. F. Perform incremental backups. G. Export CDR.

A,B,C,D

Which options are two on-premise components of Cisco IM & Presence? (Choose two.) A. Cisco Unified Communication Manager B. Cisco Unified Contact Center Express C. Cisco Unity Connection D. Cisco Quality Management E. Cisco Unified Contact Center Enterprise

A,C

Which two actions can be selected with the Bulk Administration Tool in Cisco Unity Connection? (Choose two.) A. Create B. Migrate C. Delete D. Purge E. Import

A,C

Which two password options are recommended when setting up a voicemail box that multiple users will access? (Choose two.) A. User Cannot Change B. No Password C. Does Not Expire D. User Must Change at Next Login E. Locked By Administrator

A,C

Which two technologies comprise a Cisco Presence deployment? (Choose two.) A. Cisco Unified Presence Server B. Cisco Unity Connection C. Cisco Unified Communications Manager D. Active Directory E. Cisco Unified Border Element F. Cisco Expressway

A,C

Which three tools are used to create phone user accounts in Cisco Unified Communications Manager Express? (Choose three.) A. Cisco Configuration Professional B. CPE C. CLI D. GUI E. TUI F. Cisco Security Device Manager

A,C,D

Which three options are the correct methods to implement end users in Cisco Unified Communications Manager? (Choose three.) A. Manually B. DHCP C. Bulk import using BAT D. TFTP E. LDAP synchronization F. Autoregistration

A,C,E

A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which two services must be enabled? (Choose two.) A. Cisco AXL Web Service B. Cisco Messaging Interface C. Cisco Intercluster Lookup Service D. Cisco Unified Communications Manager E. Cisco Directory Sync

A,D

Which two directory services are supported by Cisco Unified Communications Manager for Lightweight Directory Access Protocol integration? (Choose two.) A. Windows Active Directory 2008 B. Novell eDirectory C. iPlanet Directory Server 4.0 D. Sun ONE Directory Server

A,D

Which two layers are Cisco Unified Communications component layers? (Choose two.) A. Infrastructure layer B. Data link layer C. Network layer D. Endpoints layer E. Transport layer

A,D

Which three pieces of information are provided to the Cisco phone by the DHCP server after a reset has been initiated? (Choose three.) A. default gateway B. dial tone C. ARP table D. SIP proxy server E. IP address F. TFTP servers

A,E,F

What are three ways for an administrator to create users in Cisco Unity Connection? (Choose three.) A. Use the Bulk Administration Tool B. Import from Cisco Unified Communications Manager Express C. Import from a Microsoft Word document D. Import from an Adobe PDF document E. Use manual creation F. Import from a Microsoft Outlook contacts list G. import from LDAP G. import from LDAP

A,E,G

*ERROR* Password does not have enough characters The error message was displayed when the administrator attempted to set the default user password in the user template to four digits long. Which option can rectify this issue? A. The minimum password length in Cisco Unity Connection should be at least five digits long. B. The password length needs to be configured under the Authentication Rules settings using the Minimum Credential Length configuration field. C. The password length needs to be configured under the user template settings using the Minimum Credential Length configuration field. D. The password length cannot be adjusted under the user template; the password length can only be adjusted under the individual users.

B

A user is required to answer voicemail for two lines but would like them to be filtered to only one mailbox. How can you accomplish this request? A. Provide multiple mailboxes for one Cisco Unity Connection user. B. Add an alternate extension. C. Create a shared mailbox. D. Initiate interview handler.

B

An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified Communications Manager Express. During the active call, call waiting indicates a second call is incoming to the handset, but the user decides to ignore it. In this scenario, what is the combined total number of signaling conversations and media flows that used the SCCP phone as an endpoint? A. 2 B. 3 C. 4 D. 5 E. 6

B

An end user has made more attempts to log in than allowed, using the wrong voice-mail pin. The user has been locked out. Which submenu does an administrator select to unlock the pin? A. Change password B. Password settings C. Message settings D. Mailbox

B

An engineer is using Cisco Jabber. Instant messages are transported through which protocol? A. SIP B. XMPP C. H.323 D. SCCP

B

An engineer must configure QoS for a VoIP network. Which option is the best QoS model for this task? A. IntServ B. DiffServ C. MPLS D. FIFO

B

An engineer wants to ensure that Cisco Jabber clients can communicate with instant messaging clients who are not registered to the same Jabber cluster. Which technology meets this requirement? A. intercluster trunk B. federation C. SIP trunk D. PRI

B

Calls to National numbers are failing. Using the Branch router configuration, correctly determine why these calls are not successful A. The port assignment should be 0/0/0:12 B. The destination pattern should be 90[1-9]T C. The character "T" cannot be used in a Pots dial pattern D. The digit prefix should be "00"

B

IP phone users report that the MWI light does not work while receiving VM messages. Which action must be taken to troubleshoot this issue? A. Check the user mailbox size B. Run the Port Activity report C. Reset MWI function in the Cisco Unity Connection D. Reset the IP phone

B

The Cisco Unified Communications administrator has implemented Cisco IM and Presence for the company. An email was sent to all employees requesting that any malfunctioning behavior of the Cisco IM and Presence server be documented. Employees must navigate to which Cisco Jabber for Windows menu to report functionality issues? A. Show connection status B. Report a problem C. Show error notifications D. None, the system error report is sent automatically on error or crash E. Options

B

What is the admin profile used for supervisor to modify or configure the recorded messages of customer employees? A. Annunciator admin B. Recordings admin C. Remote admin

B

What is the default number of days that a message stays in the Deleted Items folder in a Cisco Unity Connection mailbox? A. 30 days B. 15 days C. 60 days D. 90 days

B

What is the interface type that you should use to connect a PSTN analog line to the VoIP network? A. FXS B. FXO C. E and M D. Serial

B

What is the recommended maximum one-way latency for voice and video networks? A. 100 ms B. 150 ms C. 200 ms D. 300 ms

B

Which configuration option, in the device configuration page, will allow an administrator to assign a device to a group of like devices? A. Media Resource Group List B. Device Pool C. Location D. AAR Calling Search Space E. Calling Search Space

B

Which option is the Cisco recommended mechanism for delivering voice payload? A. IntServ B. DiffServ C. Policing D. Shaping

B

An engineer is adding MCU 4500 to Cisco Unified Communications Manager. Which two configuration areas within Cisco Unified Communications Manager allow the engineer to perform this task? (Choose two.) A. TFTP services B. SIP endpoint C. Media bridge D. SCCp endpoint

B,C

In which three ways does QoS provide better network service VoIP quality? (Choose three.) A. minimizes priority queuing B. manages network congestion C. improves loss characteristics D. supports dedicated bandwidth E. decreases traffic priorities F. increases packet size

B,C,D

An engineer is configuring the Cisco Unified Communications Manager disaster recovery system. Which three statements about the disaster recovery system are true? (Choose three.) A. It requires the use of schedules for backups. B. Backup files are encrypted using the cluster security password. C. If the backup device is listed in a backup schedule, it cannot be manually deleted. D. If the backup does not complete within 40 hours, the backup times out. E. Archiving backups to tape drives is supported. F. SSL is used between the master and local agents.

B,C,E

A Cisco Unified Communications administrator wants to implement Cisco IM and Presence for the company. If it is installed in IM-only user mode, which three services are supported for users? (Choose three.) A. video calls support B. third-party XMPP client support C. presence support D. Microsoft Lync support E. Microsoft Office Communicator support F. instant messaging support

B,C,F

CDR/CMR Reporting is being enabled on Cisco Unified Communications Manager. As part of this process, which two service parameters must be activated? (Choose two.) A. Cisco CAR Web Service B. CDR Enabled Flag C. Cisco Serviceability Reporter D. Call Diagnostics Enabled E. Statistics Enabled

B,D

What two issues could be causing the Cisco Jabber failure shown in the exhibit? (Choose two) A. Incorrect username and password B. IM & Presence server is down C. User is not associated with the device D. IP or DNS name resolution issue E. CSF Device is not registered F. IP Phone DN not associated with the user

B,D

Which two tools can be used to measure the quality of a VoIP call? (Choose two.) A. QoS configuration tool B. mean opinion score tool C. bulk administration tool D. jitter compensation tool E. rFactor tool

B,E

When a call is placed from the Branch Router phone to the PSTN number of 914085551212, the call is failing. What dial-peer is supposed to be used and why is the call failing? Select 2 (two) A. dial-peer voice 910 pots B. dial-peer voice 9 pots C. dial-peer voice 9001 voip D. destination pattern is incorrect E. prefix is missing from the dial-peer F. the port assignment is incorrect in the dial-peer G. the port number is missing in the dial-peer

B,F

A Cisco IP phone is connected to a Cisco switch and is trying to obtain its network configuration. What is the first protocol that is used? A. RTP B. DHCP C. CDP D. SIP

C

A user presses the envelope button on a 7945 IP phone, but it only launches audio voicemail. Where should the voice systems administrator troubleshoot? A. Visual voicemail IP phone service in Cisco Unity Connection B. Visual voicemail IP phone service in Cisco Unified Communications Manager C. SIP trunk between Cisco Unified Communications Manager and Unity Connection D. IP phone network connectivity

C

A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft key for this feature. Which option accomplishes this configuration from within the Cisco Unified Communication Administrator Directory Number configuration page? A. Call Forward and Pickup Settings > Forward No Coverage External > Select voice mail check box B. Call Forward and Pickup Settings > Forward Busy External > Select voice mail check box C. Call Forward and Pickup Settings > Forward All > Select voice mail check box D. Call Forward and Pickup Settings > Forward Unregistered External > Select voice mail check box

C

A voicemail user reports that he cannot access Cisco Unity Connection from the IP phone message button. Which option must you perform to resolve the problem? A. In Cisco Unified Communications Manager, navigate to Advanced Features > Voicemail to confirm that the user has the correct voicemail profile B. In Cisco Unified Communications Manager, navigate to Device > Phone to confirm that the device has the correct voicemail profile C. In Cisco Unified Communications Manager, navigate to Device > Phone to confirm that the directory number has the correct voicemail profile D. In Cisco Unified Communications Manager, navigate to User Management > End User to confirm that the user has the correct voicemail profile E. In Cisco Unity Connection, navigate to Users > Users to confirm that the user web password is correct.

C

An engineer is adding user accounts to Cisco Unity Connection and needs to limit the maximum length of messages. Which aspect defines this limit when adding new accounts? A. user templates B. user partitions and search spaces C. user CoS D. user mailbox store E. user roles

C

Emergency calls from a Branch router phone is failing. From the router configuration information provided, why is this call failing? A. The dial-peer port assignment is incorrect B. the digit string prefix is missing C. The destination pattern is incorrect D. digit stripping needs to be performed

C

How many servers can be supported in a Cisco Unified Presence Server cluster environment? A. 2 B. 4 C. 6 D. 8 E. 10

C

Which Cisco Unity Connection user field is used to map to an LDAP directory? A. SMTP Address B. Last Name C. Alias D. Display Name

C

Which type of data file is used for bulk import of users into Cisco Unity Connection? A. .xls B. .doc C. .csv D. .pdf

C

Which three characteristics are associated with voice? (Choose three.) A. Greedy B. TCP retransmits C. UDP priority D. Delay sensitive E. Drop insensitive F. Benign G. Benign or greedy

C,D,F

An engineer is syncing Cisco Unity Connection with LDAP. Which two things should the engineer consider during this process? (Choose two.) A. PINs and passwords are replicated from the LDAP database to Cisco Unity Connection database. B. LDAP authentication must be configured and enabled. C. There is no limit to the amount of LDAP filters that can be created. D. SSL certificates from LDAP must be uploaded to Cisco Unity Connection. E. LDAP synchronization must be configured and enabled.

C,E

All 50 employees in a company have Cisco IP phones. One employee notices high latency (more than 250 ms one way) on the IP network. How might this latency impact the employees when they try to make an outgoing phone call? A. The voice quality cuts in and out B. The call fails with a busy signal C. The voice quality sounds like it is under water D. The conversation has delays and interruptions

D

An administrator is attempting to add a new IP phone to the network. The phone does not register and continues to cycle through the registration process. The administrator checks and notices that the IP address assigned to the phone is not in the correct network. What is the cause of this issue? A. The TFTP server is misconfigured. B. The DHCP server is giving out false IP addresses. C. The Cisco Unified Communications Manager is down. D. The switch port that the phone is connected to is configured with the wrong voice VLAN. E. The PSTN gateway is down.

D

An engineer must import many users at the same time into Cisco Unity Connection. Which method must be used? A. manual creation B. CAPF profiles C. COBRAS D. bulk administration

D

How many servers can be supported in a Cisco IM and Presence Service Cluster? A. 10 B. 2 C. 8 D. 6 E. 4

D

In which location is Cisco Unified Presence enabled for a specific user in Cisco Unified Communications Manager? A. User Administration B. Application C. Advanced Features D. Capabilities Assignment E. On the IP phone

D

What is the maximum amount of packet loss an engineer should allow for voice traffic on an IP network? A. 5 percent B. 2 percent C. 3 percent D. 1 percent

D

Which Cisco Unified Communications Manager protocol communicates with collaboration endpoints? A. SCCP B. RTP C. SIP D. CDP

D

Which Cisco Unified Communications Manager system report shows high and low call volume patterns? A. CAR report B. QoS by Gateway C. QoS by call types D. Traffic summary E. Traffic summary by extension

D

Which option is the Cisco recommended maximum jitter value of voice traffic over the network? A. 50 ms B. 60 ms C. 40 ms D. 30 ms

D

Which protocol allows Cisco Unified Communications Manager to take control of a specific port on a gateway? A. SIP B. H.323 C. Q.931 D. MGCP

D

Which protocol is used to supply collaboration devices which can be used to monitor active voice call quality? A. STP B. SDP C. QoS D. RTCP E. RTP

D

An IT administrator integrated the Cisco Unified Communications Manager cluster with the corporate Active Directory server using the Lightweight Directory Access Protocol. However, after accessing the Cisco Unity Connection Administration section of the CUC cluster web interface, the IT administrator cannot access LDAP Directory from Users> Import Users. Which two problems have occurred? (Choose two.) A. The Cisco Unity Connections Primary server must be restarted. B. LDAP synchronization must be enabled. C. The LDAP configuration in Cisco Unified Communications Manager must have the Cisco Unity Connections LDAP integration in Cisco Unified CM Administration option enabled. D. The Cisco Unity Connections HA server must be restarted. E. The LDAP Directory Configuration must be completed in the Cisco Unity Connection Administration interface. F. The LDAP authentication settings are incorrectly specified in Cisco Unity Connections.

D,E

In which two ways does QoS provide better network service VoIP quality? (Choose two.) A. minimizes priority queuing B. increases packet size C. decreases traffic priorities D. manages network congestion E. improves loss characteristics

D,E

Which two user attributes must be defined in Cisco Unity Connection before the users can be added? (Choose two.) A. Display name B. Alias C. Time zone D. Class of service E. Dial plan

D,E

A new phone has been added to the Cisco Unified Communications Manager, but is not registering properly. What is causing this failure? A. Device Pool cannot be default B. phonei_css is the incorrect calling search space2 C. 9971 Phones do not support SIP D. The location Hub_None has not been activated E. MAC address is incorrect

E

Which component allows Cisco Jabber to communicate with Cisco Jabber clients who are outside the corporate network? A. Cisco Extension Mobility B. Cisco TMS C. Cisco Mobility Remote Destination D. Cisco Unified RTMT E. Cisco Mobile and Remote Access

E