CIT 496 Chapter 11 quiz

Web-based training is most similar to which of these other training delivery methods?

Computer-based training

In the classification of skills levels below, what is the sequence in which skills are usually built?A) basic skills B) concepts C) expertise D) understanding

Concepts, Understanding, Basic Skills, Concepts

A learning management system is a software application that automates the role of trainer for small businesses that cannot afford a trainer position.

False

Analogies are especially helpful tools when trainees are working on skill-building and expertise.

False

Due to the popularity of self-paced training materials and online, interactive training delivery methods, the role of support specialists as trainers is likely to disappear in the next few years.

False

Experienced trainers prepare a complete set of notes which they read to trainees to make sure that no important material is omitted.

False

Handouts or reference sheets for trainees to take away from a training session should be simple, but comprehensive.

False

How trainees perform on hands-on exercises is rarely useful feedback to a trainer on the effectiveness of his or her training methods.

False

Most trainers start from scratch when they develop a list of topics to cover in a training session.

False

Multimedia materials are an effective, low cost delivery method for training materials.

False

Since users are primarily adults, no explanation of motivation ("Why are we learning this?"), is needed in a training session.

False

The ideal class size for an optimal training situation is 40 trainees.

False

To analyze the feedback on training evaluation forms, a trainer should look for very high or very low scores because these are most helpful in identifying strengths and ways to improve training.

False

Training and education are distinct processes that are independent of each other.

False

Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills.

False

When a trainer is confronted with trainees of varying ability levels, the trainer should target the training activities to the lowest ability level to meet the needs of all trainees.

False

When trainers begin to prepare specific training materials for a session, they generally start from scratch to avoid copyright problems.

False

Which of the sequences below ranks the cognitive skills in Bloom's Taxonomy from simple to complex?A) Know B) Analyze C) Synthesize D) Evaluate

Know, Analyze, Synthesize, Evaluate

Which of these is not one of the steps in the training process?

Perform

Which of these is the sequence of steps in the training process?A) prepare B) plan C) present D) progress

Plan, Prepare, Present, Progress

In the early part of a training session, how should the topics below be organized into a sequence?A) present new material B) establish motivation C) introduce new topic D) review previous topic

Review previous topic, Introduce new topic, Establish motivation, Present new material

Which statement accurately describes the costs associated with tutorials as a training delivery method?

The development cost is high, but the cost per user is low.

A demonstrator of an application that uses a graphical user interface needs to pace point-and-click procedures to allow trainees to follow the steps

True

A disadvantage of classroom training is that all trainees do not learn at the same pace.

True

A learning objective is a statement of the knowledge and skills trainees need to know.

True

A trainer who is unsure of the ability levels in a group of trainees may need to administer a short pretest to determine their baseline ability levels.

True

A training plan describes the goals of the training and the concepts, understanding, abilities, and skills that should result from the training.

True

A visual learner/nonverbal would probably prefer to read a manual rather than listen to a lecture on a training topic.

True

An experiential learner and a kinesthetic learner are two words that mean the same thing

True

Assessment of training activities measures whether they have met the planned learning and performance objectives.

True

Collaborative learning is based on the idea that not all useful information must flow from a trainer to trainees.

True

In Bloom's Taxonomy of cognitive skills, the simplest level is knowledge, the ability to remember facts or information.

True

Multimedia training presentations are often effective because they use two or more learning styles.

True

One of the goals of user support is to enable users to be as self-reliant as possible to reduce their need for support.

True

One-to-one training is a very flexible format, but the costs tend to be higher than other formats.

True

Role playing is an effective method for training user support specialists in communication and customer service skills because trainees rehearse actual work environment situations.

True

Self-paced, computer-based training materials are increasing in popularity, but the cost to develop high-quality training materials is very high.

True

The more that trainees are active participants in the learning process, the better they will retain information

True

Trainers are sometimes reluctant to use group discussions as a training method because they are afraid they may lose control of a training session.

True

When organizing a list of topics, most trainers begin with lower-level skills, such as basic vocabulary terms and concepts first, and then progress to skill-building activities

True

When covered in a training session, features of hardware or software that are unusual, rarely used features are sometimes called ____.

bells and whistles

Which of these training formats is generally the most cost-effective because the ratio of trainees to trainers is highest?

classes

Which of the following training delivery methods does not necessarily make use of technology as part of the delivery method?

collaborative learning

An instructional technology, media or approach to presenting information in a training session is called a(n) ____.

delivery method

Which of these skill levels deals with an ability to perform a task effectively and efficiently?

expertise

Printed materials designed to be taken from a training session to refresh a trainee's memory later are called ____.

handouts

When analyzing the feedback on an evaluation form, a trainer should look for ____.

items where there is a pattern of low ratings

Which kind of training format tends to be the highest cost method?

one-to-one training

Trainers should aim the level of the training at ____ of the group of trainees.

somewhat below the average level

The best performance objectives for a training session specify how well a trainee needs to be able to perform a task, such as speed or accuracy.

true