Class 19 MIS

Business Process Improvement:

Business Process Improvement: is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results; businesses constantly need improvement

Business Process Innovation

Business Process Innovation: an approach by an organization to create new, more efficient methods of conducting business, rather than merely improving existing methods

How can you apply the concepts of CAS and RAS to something like process innovation in Progressive or Toyota?

How can you apply the concepts of CAS and RAS to something like process innovation in Progressive or Toyota? Progressive: has had major growth because they invented a whole new process which was that there's internet, phone service, other additional services besides just car insurance, etc. People are also staying with them longer which didn't happen much before they started their innovations. Progressive's new model was to keep the customers they did have rather than to advertise and obtain more. They innovated a way that would improve the quality and increase their efficiency. Toyota: improved their process by making their assembly line more efficient, and then changed the process itself for more efficiency and cost effectiveness. Toyota uses a bottom up strategy where the workers could be more communicative of any problems that occurred and needed to be changed.

How is process innovation different from process improvement? Which is harder to do and why?

How is process innovation different from process improvement? Which is harder to do and why? Process innovation is harder to do than process improvement because you have to change the current system rather than build on it. Improvement is using the same processes with slight improvements for better efficiency, whereas innovation includes new processes that change the way the business is run. Innovation is definitely more difficult; improvement is easier to copy.

How are business processes inherent in Information Systems? How does this affect the way we design them, use them, and maintain them?

In order to have a successful business, you have to have all the things listed above. You have technology that hosts and holds information for you. Data may include inventory, purchases, and more. There's a process to pay for the things you sell, how you get it to the person who bought it. Then there are the people in your business who do each of these things.

Of the 5 parts in the Porter's Information Security (IS) Model, what parts are the hardest to change usually and why?

Of the 5 parts in the Porter's Information Security (IS) Model, what parts are the hardest to change usually and why? IS Model: Hardware → Software → Data (on both human and technology sides) → Processes → People The human side (processes and people) is the hardest to change. If business is going smoothly now, why change it? People are unpredictable and the therefore there is no guarantee that something will be done properly. +People: hiring, training, education, procedure design, administration, assessment, compliance, accountability example: switching to canvas.

Organizational Inertia

Organizational Inertia: large business organizations too stubborn in the way they do things and won't be willing to change; innovation causes disruption

What are methods to encourage innovative thinking? (see slides) - e.g. Look for role models outside company or industry. Challenge what is a given or taken for granted.

What are methods to encourage innovative thinking? (see slides) - e.g. Look for role models outside company or industry. Challenge what is a given or taken for granted. · Look for role models outside your company · Defy constraining assumptions · Make special case into the norm · Reverse your thinking and think outside the box · Rethink critical dimensions of work

What is the impact of process change as a process starts to cross between more than one division or organization in a company?

What is the impact of process change as a process starts to cross between more than one division or organization in a company? Automatization as well as transformation of the business blurs the line between the human and technological sides of business. Basically, the process becomes more difficult to implement. can someone explain why it will become more difficult? I thought automation and transformation only take place to make the process easier/efficient I think its pretty much just that crossing between division makes collaboration harder and there is more coordination involved therefore it is more difficult to implement changes. There are also communication issues, its like the telephone game- information may be

What security policies and procedures did iPremier have in place? Did they work and explain why or why not?- (This question doesn't belong in Class 20 notes/study guide)

What security policies and procedures did iPremier have in place? Did they work and explain why or why not?- (This question doesn't belong in Class 20 notes/study guide) They did not have any procedures in place. They only implemented to try to fix it AFTER the attack. They had a crisis handbook, but it was old and no one could find it Correct me if I am wrong: iPremier did have a security plan in place within a book, but the books location was unknown and had never been practiced. Therefore, employees did not know what to do. Pretty sure, they had a binder on what to do. There were two copies, but it was severely outdated and therefore pretty much useless. You right

Why is IS/IT security not always a top priority from a company's budgetary standpoint?

Why is IS/IT security not always a top priority from a company's budgetary standpoint? (This question doesn't belong in Class 20 notes/study guide) It's like insurance; security systems never increase revenue. If its good nobody cares, but if it goes wrong it can destroy the business

• Business Process Management

• Business Process Management: Systematic way of creating, assessing, and altering business processes as needed o Create a picture of the current processes o Identify areas where processes are constraining strategy o Redesign process or problematic portion to help strategy be better realized o Implement process changes o Create policy for ongoing effectiveness this process is a cycle, will go back to phase one and continue. companies that do this have a competitive edge o **PROCESS comes BEFORE info systems (Procedure). Similar to how strategy comes before technology