CMGT 4300 Test 1
Some of the best-known organizations that produce standards for construction are:
1. American Society for Testing and Materials (ASTM) 2. American Society for Heating, Refrigerating, and Air-3. Conditioning Engineers (ASHRAE) 4. National Fire Protection Association (NFPA) 5. Correct! All of the above
Which of the following documents are normally submitted by the contractor during the testing, commissioning and handover of the construction project?
1. As-built drawings and O&M manuals 2. Operating procedures 3. Source information of the availability of systems spare parts 4. Correct! All of the above
Crosby's three (3) essential beliefs on quality are:
1. Belief in qualification 2. Management leadership 3. Prevention rather than cure
Assessment of quality systems to develop long-term quality strategies comprises:
1. Cost of poor quality 2. Organizational standing and culture 3. Operation of quality management system 4. Correct! All of the above
Benefits of Value Engineering in construction are:
1. Decreased operation and maintenance cost 2. Improved project schedule
Some benefits of organizations with ISO 9000:2000 certification are:
1. Effectiveness in the utilization of staff 2. Consistency in products/services quality
An effective O&M program should include:
1. HVAC, water systems and equipment 2. Indoor air quality, electrical systems and equipment 3. Life safety systems 4. Correct! All of the above
Quality Performance Management System focuses on reducing the cost of quality by:
1. Providing a process that identifies "how well we do things right" 2. Providing managers with quality costs information 3. Providing a database for estimating quality performance for future projects. 4. Correct! All of the above
Quality Performance Management System focuses on reducing the cost of quality by:
1. Providing a process that identifies "how well we do things right". 2. Providing managers with quality costs information 3. Providing a database for estimating quality performance for future projects. 4. Correct! All of the above
List Crosby's five (5) absolute truths of quality management:
1. Quality is defined as conformance to requirement, not as goodness or elegance 2. There is no such thing as a quality problem 3. It is always cheaper to do it right the first time 4. The only performance measurement is the cost of quality 5. The only performance standard is zero defects
Some benefits of ISO 14000 are:
1. Reduction in use of natural resources 2. Commitment to social responsibility 3. Customer satisfaction 4. Correct! all of the above
Some objectives of monitoring and control are to:
1. Report necessary detailed information 2. Provide an organized means of converting data
In order to effectively manage people, it is important to understand:
1. What the company does 2. Expectations of performance 3. How and why performance will be rewarded 4. Correct! All of the above
According to Kerzner, customers views of quality are changing and they are now demanding:
1. higher performance requirements 2. faster product developments 3. higher technology levels 4. materials and processes pushed to limit 5. lower contractor profit managing 6. fewer defects / rejects
The ISO network of national standards is composed of 157 countries as of September 2007, but now contains about ______ countries
164
The technological complexity of construction projects is increasing, and electro-mechanical services constitute between [answer1]% and [answer2]% of the total cost of a building project.
25 & 35
_____ employees through policy and procedure _______ can be an effective means of delivering new HRM systems and technology.
Coaching & Change
Kerzner says that emphasis is being placed on strategic quality management such as: Quality has become a: Quality is linked with: Quality is defined by the:
Competitive weapon profitability customer
The components/activities of a construction project life cycle are:
Conceptual design, preliminary design, detailed design construction, testing/commissioning and handover
Who is responsible for auditing a company's implemented quality program to determine acceptability to predetermined standards in order to obtain national certification (such as ISO certification).
External third-party auditor from the accreditation board
A CM-at-risk manager typically contracts with the owner in three stages - as design consultant, work inspection and work completion.
False
People work the hardest when they have greater control over their finances than any other factor in the work place.
False
Percussive maintenance is one of the categories of maintenance contributing to post-construction costs, which has a great impact on the overall life cycle cost of the project.
False
Quality assurance in construction projects covers all activities performed by the builder team, subcontractors, and inspections to ensure that the project fully satisfies the project manager.
False
Six Sigma is a process quality goal technique that focuses on increasing variation in process to prevent product deficiencies.
False
TQM focuses primarily on upper management and strong participation at the team level.
False
During the ________________________, managers and advisors started making an effort to become more sensitive concerning the needs and treatment of employees.
Human relations movement
Examples of ___________&____________ can be found in the Bible dating from at least 500 BC.
Inspections & Specifications
____________ workers are employees who own the means of producing a service and are in demand because of ______________________.
Knowledge; construction industry growth
Successful people learn how to:
Manage stress, communicate with others
What is intellectual capital?
N/A
Performance of construction projects can be evaluated:
Only after it is completed and placed in operation
The ____________cycle is a well-known model for continuous process improvement.
PDCA Plan Do Check Act
The International Standards Organization (ISO) states that the importance of standards ensure the desirable characteristics of products and services such as:
Quality Safety Reliability Interchangeability Correct! All of the above
Quality cost in construction is defined as:
Scope of work, time and budget
______________________ is a qualitative approach based on the measurement of process control.
Statistical Process Control
Walter Shewhart introduced ______ to the process and his concept was that quality is not relevant to the finished product but to the _____ that created the product.
Statistical process control & Process
What is the first step in human resource planning?
The assessment of current and future business needs
What is the greatest challenge for construction companies?
Top performing key employee attraction and retention
According to ASQ, _______ is a management approach centered on quality, based on organization-wide participation & aimed at ____-term success through customer satisfaction.
Total quality management & long
According to Construction Industry Institute (CII), "the cost of quality is the penalty paid for an imperfect world and the costs of all the extra work we do beyond doing a task correctly the first time."
True
Building Information Modeling (BIM) helps in better visualization and clash detection, develop project staging plans, study phasing and coordination issues during the construction project life cycle, etc.
True
Construction projects are one of a kind and added risks associated with client demands, short notice of award and transient workforce can create a challenging HRM environment.
True
Deming's quality philosophy is based on the approach that management is responsible for being actively involved in the organization's quality program.
True
During job evaluation and analysis, it is important to determine why people are leaving a company so that action can be taken to retain them.
True
During the design phase of a project and up to handover of the facility, O&M personnel should be involved in identifying maintenance concerns/requirements for inclusion in the design.
True
Effective communication between managers, staff, workers and all stakeholders is essential to achieve project and HRM success.
True
Employee retention within construction companies is critical when considering potential HRM solutions.
True
ISO 14000 series standards are set up to help organizations meet their environmental changes by minimizing harmful effects and achieving continuous improvement.
True
In construction, the owner is usually involved from beginning to end and it is very likely that modifications will take place during the construction process.
True
Performance of construction projects can be evaluated only after it is completed and placed in operation.
True
Standards are referenced in the contract documents to specify the installation method to be followed or the fabrication work to be performed during the construction process.
True
The Contractor's Quality Control Plan (CQCP) takes into consideration the contract specifications which are included in the quality management system procedure manuals.
True
The objective of value engineering (VE) is to provide the required product-project functions at a minimum cost and achieve equivalent or better performance while maintaining all functional requirements defined by the customer or client.
True
The project manager of a construction team should instill in the team the concept that building long term relationships is more important in career advancement than trying to complete short term tasks.
True
The quality of relationships at work and in personal life influences each other.
True
Value Engineering recommendations made during the construction phase are called Value Engineering Change Proposals (VECPs) which are usually alternatives or substitutes of materials, equipment or construction methods proposed by the contractor.
True
A ________________ can be used to organize and graphically display the causes of bad concrete.
cause and effect diagram
The American Society for Quality (ASQ) defines quality as:
characteristics of a product or service that bear its ability to satisfy stated or implied needs & free of deficiencies
Quality is primarily the responsibility of the:
contractor
Quality control in construction projects is performed at every stage by using:
control charts diagrams checklists
According to Chung, some major functions of quality control for the production of ready mixed concrete and fabrication of precast units are: 1. 2. 3.
control of raw materials process monitoring testing of finished product
Mesopotamian era builders were responsible for maintaining the quality of buildings and were given __ ____ __________ punishment if any of their construction collapsed and their occupants were killed.
death penalty
According to Chung: construction project quality is the fulfillment of the owner's needs which are:
defined scope, budget, specified schedule
A detailed safety plan is part of the construction project quality plan documentation.
false
According to Pyzdek, standards are documents used to define acceptable conditions or behaviors and to provide a base line for assuring that conditions or behaviors exceed the acceptable criteria.
false
The construction industry has developed into a competitive global market so it has become essential to implement a quality management system and get it certified by an internal company auditor to improve domestic and international opportunities.
false
A ________ ___________ is used in construction to represent a process in sequential order such as the process for casting concrete.
flow chart
A ____________ is used in construction to represent a process in sequential order such as the process for casting concrete.
flow chart
The history of quality includes multiple distinct eras which are: 1. 2. 3. 4.
inspection control assurance total quality
According to the Construction Industry Institute (CII), "Total Quality Management is often termed a _______ , not a . _______"
journey & destination
Construction is a ________tech industry in which _______________are the most valued resources.
low; employees
Total Quality Management has three (3) elements which are: Total: Quality: Management:
organization wide customer satisfaction systems of managing
The HR department is solely responsible for:
outplacement, labor law compliance, record keeping, testing, unemployment compensation, and some benefit administration
Most construction projects specify that all the contracted works are subject to inspection by the:
owner, consultant, owner's representatives
Human Resource Management (HRM) can be defined as:
policies, practices, and systems that influence employees' behavior, attitude and performance
____ in construction projects covers all activities performed by the builder team, subcontractors, and inspections to ensure that the project fully satisfies the ____.
quality assurance & owner
Edward Deming's definition of quality is:
quality should be designed into both product & process.
According to Mayo and Roethlisberger, _____________________________are generally most important in motivating workers to increase productivity.
social motivators/ needs (emotional factors, personal satisfaction, and recognition from management)
____ are documents used to define acceptable conditions or behaviors and to provide a base line for assuring that conditions or behaviors ____ the acceptable criteria.
standards & meet
The ASQ defines quality management as:
the application of a quality management system in managing a process to achieve maximum customer satisfaction at the lowest overall cost to the organization while continuing to maintain the process
According to ISO 9000, quality assurance is defined as:
those planned & systematic actions necessary to provide adequate confidence that product or service will satisfy given requests for quality
According to Chung and Robert, "quality does not cost - it pays" and the expenditure for repairs drops from approximately 10% to 2% through the implementation of a proactive quality system that costs about 1% of the project value.
true
According to Chung, "a building is of good quality if it will function as intended for its design life".
true
According to the "Classification of Projects/Characteristics", a large construction project demonstrates a need for interpersonal and time management skills.
true
In construction projects, poor quality results in higher maintenance and warranty charges due to rejection of work during construction and resulting rework -and- rejection of shop drawings resulting in extra time, cost and delay.
true
In the construction industry, contract documents require that the contractor submit a contractor's quality control plan to ensure that project specifics are considered to meet the client's requirements.
true
Organizational quality assessment can be determined by evaluating customer satisfaction and the present quality management system.
true
