CMIS Exam 3
ESN Limitations
"facebook" of the workplace potential for inapporpriate media
How Businesses are using ESN
-adidas- adiweb-inceases productivity and lower human errors -Sanofi Pasteur- Yammer- Saving money and improving quality, Reducing waste
wearable limitations
-battery -life of the wearable
wearable risks
-hacking -data transmitted can become corrupted -encrypt all information -could lose important information
parallel
A _________ conversion involves running the old and new systems at the same time.
phased
A ____________ conversion introduces components of the new system in stages.
direct
A ____________ conversion involves shutting the old system off and turning the new system on at a certain point in time.
Reverse
A major method of procuring goods and services in the buy-side model is the ______ auction.
ASP
A(n)____________ is an agent or a vendor who assembles the software needed by enterprises and then packages it with services such as development, operations, and maintenance.
Facebook; legal
According to the Chapter 3 closing case, ________ has conducted experiments on users of its website in the past; this is _______.
Scope creep
Adding functions after the project has been initiated causes ____________.
Data mining
Affinity analysis is a(n) _________ application.
Mall
An electronic ________ is a collection of individual shops consolidated under one internet address.
Storefront
An electronic _________ is a website the represents a single store.
implementation
Answering the question "did this option work as proposed" occurs in the _____ phase of the IDC.
unstructuredss
As a board member, you recommend hiring a new CEO to address the scandals that have been reported in the Wall Street Journal. This is a(n) ________ decision.
structured
As a purchasing manager, you have to purchase widgets every week to replenish your inventory. This is a(n) ________ decision.
Reverse
As the principal of a local high school, you want to install a wireless WAN to give students better, more secure access to the Internet. You request bids from a few local service providers to get the best price. This is an example of a ____ auction.
CRM Benfits and Limitations
Benefits of using a Salesforce packages includes: System automation Instant access Reminders Calendar Data security Limitations that may arise: Learning curve for employees of the first clinic Setting up administration rights Installation process of software
Decentralized; no single institution operates their use
Bitcoin is a type of digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds; they are _______, which means ______.
Stands for Customer Relationship Management system Used in developing strong relationships with consumers Improved communications in and outside business environment Utilizes the creation of databases
CRM system
create customer intimacy
Companies purchase digital dossiers to _________.
operational control.
Considering the nature of decisions, executing specific tasks efficiently and effectively is
Apple-fitbit-garmin
Costs for wearables
executive information systems
Dashboards evolved from
B2B
Electronic checks are primarily used in _______
Opt-in
Europeans and privacy advocates prefer the _________ model of informed consent.
dss
Examples of _______ include sensitivity, what-if, and goal-seeking analyses.
How ESN's are used
Front-line: Receptionist, share client information. Inform about community/ clinic events Management: share problems employees are facing. share announcements from upper management
Buy-side marketplace
Group purchasing is a common technique in a _________.
customize a prewritten application
If a company wants to write some computer code, it would choose to ________.
OLAP
If you analyze a data cube, this is an example of using
Data mining
If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using
Electronic tendering
In _______, businesses request quotes from suppliers.
Forward; higher
In __________ auctions, sellers solicit bids from many potential buyers; these auctions result in _____ prices over time
Online direct marketing
In ___________, manufacturers or retailers sell directly to customers.
Reverse Outsourcing
Insourcing is also called _________
the output; inputs
Management is a process by which an organization achieves its goals (called ______) through the use of resources (called _______).
CRM trends
Many important benefits of CRM software Develop strong relationships with consumers Improve communication with the market Create customer databases Establish promotional programs Using Salesforce in healthcare UC Health and Stanley Healthcare are currently using Helps to organize the management of many patients Improves patient satisfaction Helps make improvements to everyday business
Utilitarian
Minimizing the organization's carbon footprint and otherwise striving for "green IT" is an example of a ___________ approach.
CRM Risks
One all-inclusive platform: Too much Can lead to sloppy design/altered priorities Highly customizable platforms are not always the most stable Bad design = lots of unnecessary additional costs Risk management
Place more ads on each web page
Online advertisers have traditionally favored _______ to increase the number of people who look at an ad.
CRM costs estimates
Option 1, Professional Package: $75 per user per month Functions: custom profiles, workflow automation, account management, activity feeds, personal accounts Option 2, Enterprise Package: Most common purchase $150 per user per month Functions: options 1, api integration, customizable sales console Option 3, Unlimited package: $300 per user per month Functions: option 2, increased api ability, increased storage
Facial Recognition
Photo tagging is a type of ___________ technology.
ratio between the inputs and outputs for which a manager is responsible.
Productivity is a
CRM Recommendation
Salesforce CRM system
ESN Risks
Security breaches ESN's may not have safety control systems
B2C
Sell-side marketplaces are similar to the ______ model.
B2C; forward
Sell-side marketplaces are similar to the ______ model; _________ auctions are the key mechanism.
ESN Cost and Benefits
Service providers typically charge the same rate. will increase productivity and value of work. Allow employees to focus on company goals
Marketing
Some argue Facebook's experimentation on its users is acceptable because it is simply a(n) _________ technique.
Law enforcement agencies
StingRay is primarily used by ___________.
Accountability
Suppose you only study two hours for your next test. You fail the test and tell the teacher that he or she obviously did a really terrible job teaching the material. This means you aren't accepting ______ for your actions.
Enterprise Social Networks
Team 1
CRM System
Team 3
Cloud Hosted Solution
Team 4
Data disaster recovery
Team 5
Business Intelligence System
Team 6
Systems that support sustainability
Team 7
Wearables
Team two
Europe
The "right to be forgotten" court order occurred in _____.
80;20
The 80/20 rule means that if the software meets ____ percent of the company's needs, then the company should modify ______ percent of its business processes to use the software.
embarrassing material should be removed from search results when requested
The European Union's highest court ruled that _________.
Application portfolio
The ________ is/are a prioritized inventory of present applications and a detailed plan of projects to be developed or continued during the current year.
Buy-side marketplace
The _________ is a model in which organizations attempt to procure needed products or services from other organizations electronically.
Rights
The __________ approach maintains that an ethical action is the one that best protects and respects the moral rights of the affected parties.
Common Good
The ___________ approach highlights the interlocking relationships that underlie all societies.
Common good
The ___________ approach highlights the interlocking relationships that underlie all societies.
Fairness
The ____________ approach posits that ethical actions treat all human beings equally, or, if unequally, then fairly, based on some defensible standard
Utilitarian
The ____________ approach states that an ethical action is the one that provides the most good or does the least harm.
IS strategic plan
The ____________ is a set of long-range goals that describe the IT infrastructure and identify the major IT initiatives need to achieve the organization's goals.
design
The deliverable of the system __________ phase is the set of technical system specifications.
Analysis
The end product of the _______ stage is a set of system requirements.
a business problem.
The entire business analytics process starts with
Analysis
The primary purpose of the systems __________ stage is to gather information about the existing system to determine the requirements for an enhanced system or a new system.
Rights
The pursuit of the "American dream" and our ability to choose our religious orientation is a reflection of the ________ approach.
Apple Fitbit Garmin
Types of wearables
choice
Verification/testing of the proposed solution and picking an option occur in the _____ phase of the IDC.
Software
Volkswagen used _______ to cheat during emissions testing.
Alienating customers
Which of the following is NOT a problem associated with channel conflict?
What information about individuals should be kept in databases, and how secure is the information there?
Which of the following is a privacy issue?
What information about oneself should an individual be required to reveal to others?
Which of the following is a privacy issue?
How should we handle illegally copying copyrighted software?
Which of the following is a property issue?
How can we ensure that errors in databases, data transmissions, and data processing are accidental and not intentional?
Which of the following is an accuracy issue?
How can we ensure that the information will be processed properly and presented accurately to users?
Which of the following is an accuracy issue?
Involves many users in the development process
Which of the following is an advantage of JAD?
Bypasses the IS department and avoids delays
Which of the following is an advantage of end-user development?
Works wells for ill-defined problems
Which of the following is an advantage of prototyping?
Enforces quality by maintaining standards
Which of the following is an advantage of the traditional SDLC?
Group Purchasing
With ______, small buyers aggregate demand to create a large volume and then negotiate lower prices.
Bartering Online
With _______, an intermediary administers online exchange of surplus products or the company receives "points" for its contribution, which it can use to purchase other needed items.
Product customization
With _________, customers use the internet to self-configure products or services.
Electronic exchanges
With __________, transactions are conducted efficiently because buyers and sellers all meet in one place.
Beneficial for Vets for Pets
With the addition of a two more clinics, the need for technological advances increases to maintain the same ease of work environment. Advances include: The ability to store more data about each consumer Not becoming overwhelmed with the influx of new clients Better tools to work with data Less paper trail System automation Instant access
Virtual
You are a musician. You only sell your songs on iTunes. This is an example of a ______ business.
structured; operational control
You are an employee in Inside Sales. This means you take calls and address customer issues like entering orders, updating orders, and providing order status reports. This is a(n) _____ task and a(n) _______ decision.
Drill down
You are looking at a sales report from last month. You notice one salesperson's numbers are much lower than the rest, so you click on that person's name to get more details on the products they sold last month. You are using the _______ feature of a dashboard.
support for organizational transformation.
You decide to implement a new customer loyalty program that rewards customers for shopping in your store. To accomplish this, you need to implement a data warehouse to collect data from all your physical and online stores. This is an example of
G2C
You file your income taxes online. This is an example of _______ e-commerce.
B2E
You own a restaurant in New York City. This is an example of a _______ organization.
Brick-and-mortar
You own a restaurant in New York City. This is an example of a _______ organization.
Clicks-and-Mortar
You sell popcorn in downtown Chicago. It became so popular that you started a website so people all over the country can get your popcorn delivered to their doorstep. This is an example of a ________ business.
Mobile
You use your smartphone to look up how much money you have in your bank account. This is an example of _______ commerce.
the development of infrastructure to support enterprise-wide analytics.
You want to make sure your entire organization is using a single data warehouse instead of using a data mart for every department. This is an example of
descriptive
You would use OLAP and DSS as statistical procedures for __________ analytics.
Predictive
You would use linear, multiple, or logistic regression as statistical procedures for __________ analytics.
Phased
Your company decides to implement the manufacturing module of SAP before implementing payroll. This is an example of ______ conversion.
B2B; B2C
____ is larger by volume; _____ is more complex.
Sensitivity
______ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant.
Prescriptive
______ analytics answers the question "what should we do".
Prescriptive; predictive
______ analytics require _______ analytics.
economic
______ feasibility determines whether the project is an acceptable financial risk and, if so, whether the organization has the necessary time and money to successfully complete the project.
Information
______ is NOT a stage in the IDC
Control
______ is a disadvantage of the buy option
security
______ is a limitation of e-commerce.
Improving customer satisfaction
______ is an example of a CSF.
Predictive
_______ analytics examines recent and historical data to detect patterns and predict future outcomes and trends.
Vertical
_______ exchanges connect buyers and sellers in a given industry.
OLAP
_______ involves slicing and dicing data, drilling down in the data, and rolling up data to greater summarization.
JAD
_______ is a group-based tool for collecting user requirements and creating system design
Indirect
_______ materials are those items that are needed for MRO.
predictive
________ analytics examines recent and historical data to detect patterns and predict future outcomes and trends.
Drill down
________ is a capability of dashboards that gives the user the ability to go to details at several levels by a series of menus or by clicking on a portion of the screen that can be expanded.
Accuracy
________ issues involve the authenticity, fidelity, and correctness of information that is collected and processed.
Predictive
_________ analytics answers the question "what could happen?"
Descriptive
_________ analytics answers the question "what has happened".
Descriptive
_________ analytics is the first step in data reduction.
Smart
_________ cards contain a chip that can store a large amount of information as well as on a magnetic stripe for backward compatibility.
Breakeven analysis
_________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project.
Cookies
_________ facilitate dynamic pricing
The business case approach
_________ involves system developers writing a business case to justify funding one or more specific applications or projects
JAD
_________ is a group-based tool for collecting user requirements and creating system designs.
Property
_________ issues involve the ownership and value of information.
ROI
_________ measures management's effectiveness in generating profits with its available assets by dividing the net income generated by a project by the average assets invested in the projec
Systems analysts
__________ are IS professionals who specialize in analyzing and designing information systems.
sell-side marketplaces
__________ are similar to the B2C model.
Data mining
__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.
direct
__________ conversion is the most risky.
Users
__________ decide what data should be stored in an organization's data warehouse.
Unstructured
__________ decisions deal with "fuzzy", complex problems.
Structured
__________ decisions deal with routine and repetitive problems.
Liability
__________ is a legal concept that gives individuals the right to recover the damages done to them by other individuals, organizations, or systems.
Domain tasting
__________ is a legal form of cybersquatting.
Showrooming
__________ occurs when shoppers visit a brick-and-mortar store but then purchase online.
Brick-and-mortar
__________ organizations are purely physical
Programmers
___________ are IS professionals who either modify existing computer programs or write new programs to satisfy user requirements.
cookies
___________ are the main threat to privacy on the internet.
SaaS
___________ is a method of delivering software in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet.
End-user development
___________ is an approach in which the organization's end users develop their own applications with little or no formal assistance from the IT department.
Accessibility
___________ issues revolve around who should have access to information and whether they should pay a fee for this access.
NPV
____________ is a method to convert future values of benefits to their present-value equivalent by "discounting" them at the organization's cost of funds.
Privacy
_____________ issues involve collecting, storing, and disseminating information about individuals.
Responsibility
______________ means that you accept the consequences of your decisions and actions.
Cyber-squatting
___________________ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or the trademark that belongs to someone else.
Wearable benefits
atmosphere focused on health and well-being enhanced chronic disease management productivity
IT architecture
delineates the way an organization's information resources should be used to accomplish its mission.
*Yammer* Slack Chatter
extension of office 365 accommodates big and small organizations looks like facebook and twitter
Enterprise Social Network (ESN)
used internally in an organization. Used as a communication channel for all employees. -Horizontal and Vertical Communication -Sync Information -Aides in increasing productivity