CMN 212 Exam 2 Quiz and FAQ's

As organizations try to establish themselves through institutional positioning, which of the following is also more common? Select one: a. Issues with organizational identity b. Increased hegemony c. Increased emancipation d. Issues with membership negotiation

A. Issues with organizational identity

According to the lesson, which of the following is not true about ideology? Select one: a. It represents the "true state of affairs" b. It reformulates or denies fundamental inequalities and problems in the system c. It is communicatively created and sustained d. It naturalizes the status quo e. It represents sectional interests as universal

A. It represents the "true state of affairs"

A social constructionist perspective suggests that organizations create reality which agents then communicate within. Select one: True False

False

Self-structuring is achieved through communication between organizations and external audiences. Select one: True False

False

According to the lesson, BATNA stands for best alternative to a non agreement. Select one: True False

False "negotiated"

Which concept refers to more than a set of attitudes or beliefs, involves assumptions that are rarely questioned or scrutinized, and shapes one's view of the world?

Ideology

According to the lesson, a ritual is a repeated sequence of behaviors that is well understood by the members of a culture and has a certain significance to them. Select one: True False

True

This stage occurs before an individual's entry into an occupation or organization. It involves learning about the general work that will be done and learning about the nature of the specific career or occupation. Which stage of socialization is this?

Anticipatory Socialization

According to the readings, which of the following is not a tactic that Mediators can use to facilitate effective communication in Mediation? Select one: a. Reflexive tactics b. Avoidance c. Nondirective tactics d. Procedural tactics e. Directive tactics

B. Avoidance

According to the readings, conflict is enacted through communication in which phase in the conflict process? Select one: a. Latent conflict b. Perceived conflict c. Felt conflict d. Manifest conflict

D. Manifest conflict

According to the readings, which theoretical approach to the socialization process would examine the role of communication networks on newcomer adaptation? Select one: a. Human Resources b. Culture c. Critical d. Systems e. Human Relations

D. Systems

What are the 5 critical functions in group decision making?

1. group should have correct understanding of the issues to be resolved 2. group should determine minimal characteristics required in order for any alternative to be acceptable 3. group should identify a relevant and realistic set of alternatives 4. group should carefully examine alternatives in relation to previously agreed upon characteristic 5. group should select alternative that is most likely to have desired characteristics

A local non-profit organization has been experiencing tremendous success the last few months. The management team recently started to imbue their workers with the values and beliefs of their motto, they've begun having semiannual company outings to celebrate their values, and they have even started a company newsletter all with the hope that individual and organizational performance will increase. Almost without exception, the workers at this organization support these new changes and encourage them. This ideology represents?

A "strong culture" (Strong Cultures)

According to the lesson, which of the following is not a characteristic of a differentiation phase that is properly done? Select one: a. Parties are aware of differences b. Parties stick to their guns and do not waffle or give in c. Issues are clarified and defined d. Both parties recognize the need to work together e. Both regard the other's position as legitimate (though they may not agree with it)

B. Parties stick to their guns and do not waffle or give in

According to the readings, Realistic Job Previews serve which function of the employment interview? Select one: a. Direct questioning b. Socialization c. Recruitment d. Screening e. All of the above

B. Socialization

According to the lesson, which view of organizational culture would assume it can be designed and changed? Select one: a. The Emergent View b. The Prescriptive View

B. The prescriptive view

According to the readings, the four key components of Deal and Kennedy's "strong cultures" are: Select one: a. Values, artifacts, heroes, and belief systems b. Values, heroes, rites/rituals, and the cultural network c. Heroes, rites/rituals, artifacts, and values d. Artifacts, values, stories, and basic assumptions

B. Values, héros, rites/rituals, and the cultural network

According to the readings, _____________ are interactional, contextual, episodic and improvisational. Select one: a. The sites of culture b. The "core" assumptions of culture c. Cultural performances d. Schein's three levels of culture

C. Cultural performances

According to readings, which of the following approaches views conflict as a possible means for growth and development in the organization? Select one: a. Classical b. Human relations c. Human resources d. Systems e. Cultural f. Critical

C. Human Resources

According to the lesson, which of the following is not a variation of the conflict management style of competition? Select one: a. Winner take all b. Contending c. Protecting d. Passive aggressive

C. Protecting

According to the readings, what is the main function of the employment interview from an organization's perspective? Select one: a. Socialization b. Limit testing c. Recruiting and screening d. Information gathering

C. Recruiting and screening

Which flow is responsible for distinguishing organizations from other groupings? Select one: a. Activity coordination b. Membership negotiation c. Self-structuring d. Institutional positioning

C. Self-structuring

According to the lesson, which of the following is not an assumption of the prescriptive view of culture? Select one: a. Organizations can shape and define their cultures b. The organization should cultivate a culture that makes it more effective c. There may be multiple cultures and subcultures in an organization d. All organizations have cultures in addition to other properties, such as structure, size, complexity, etc. e. Culture influences member behavior and organizational effectiveness

C. There may be multiple cultures and subcultures in an organization

Which of the following is a critique of CCO approaches? Select one: a. They overemphasize the importance of empirical research b. They may downplay the role of discourse c. They may downplay the role of materiality d. They overemphasize the importance of bureaucracy

C. They may downplay the role of materiality

Which process suggests that one agent in an organization can speak for another agent? Select one: a. Agentrification b. Co-orientation c. Ventriloquism d. Social constructionism

C. Ventriloquism

How would the various approaches view decision-making?

Classical- rational/logical Human Relations- avenue of satisfaction for worker Human Resources- valuable information/effective implementation Systems- complex process/multiple stages Cultural- set of practices that reflects values Constitutive- interactive site how the organization is constituted Critical- process where management can exert control Feminist- seen as a way to enact feminist values

According to the lesson, which of the following is not a socialization tactic? Select one: a. "Probationary" periods b. Group initiation c. Rites of passage d. Adaptation

D. Adaption

According to the lesson, which of the following is (are) function(s) that cultures perform? Select one: a. They provide a shared frame of reference b. They reduce uncertainty c. They fulfill a need for community d. All of the above e. A and B

D. All of the above

According to the readings, ideology shapes our understanding about Select one: a. what exists. b. what is good c. what is possible d. all of the above e. None of the above

D. All of the above

Based on the lesson, the role of communication scholars according to critical theorists is to: Select one: a. Analyze discourse to uncover unheard voices b. Make people aware of ideology c. Emancipate people by creating an antithesis to the thesis of the status quo d. All of the above e. None of the above

D. All of the above

Which of the four flows is most necessary for organization? Select one: a. Self-structuring b. Activity coordination c. Membership negotiation d. All of the above Correct

D. All of the above

According to the lesson, which of the four flows does the Department of Communication engage in the most? Select one: a. Membership negotiation b. Self-structuring c. Activity coordination d. Both A and C e. All of the above

D. Both A and C

According to the readings, the process in which a dominant group leads another group to accept subordination as the norm is known as _______ Select one: a. Reification b. Concertive control c. Ideology d. Hegemony e. discipline

D. Hegemony

Jenny is studying a high tech organization from the perspective of a critical theorist. Based on the lesson on Critical approaches, Jenny's main purpose is to discover: Select one: a. If the company is an open, interdependent system within the computer industry b. The processes by which management empowers workers to be satisfied and successful. c. The organizational subcultures that exist in the organization d. How power, domination, and control characterize the company.

D. How power, domination, and control characterize the company.

According to the readings, what are the three key components of Putnam and Poole's definition of conflict? Select one: a. Incompatible goals, escalation, negotiation b. Incompatible goals, independence, interaction c. Interaction, congruent goals, transaction d. Incompatible goals, interdependence, interaction e. Latent, perceived, and manifest

D. Incompatible goals, interdependence, interaction

According to the lesson, which of the following analogies best characterizes CCO approaches? Select one: a. Organization as a machine b. Organization as a family c. Organization as a network d. Organization as a process

D. Organization as a process

According to the lesson, interviewees tend to be more positively evaluated in all the following situations except: Select one: a. When they show agreement with the interviewer b. When they exhibit nonverbal immediacy c. When they are assertive d. When they ask many questions e. When they claim a good fit to the prospective job and organization

D. When they ask many questions

According to the readings, Robin Clair's (1993) research on the framing of sexual harassment narratives by women indicates that: Select one: a. women frame sexual harassment as both physical and mental oppression b. women frame sexual harassment as a political struggle that must be dealt with on a societal level c. women frame sexual harassment as a function of the matriarchal nature of organizations d. women frame sexual harassment in a way that keeps harassment out of the mainstream of organizational life

D. Women frame sexual harassment in a way that keeps harassment out of the mainstream of organizational life

According to the lesson, which of the following is not a criterion for selecting conflict styles? Select one: a. Importance to self b. Importance to other c. Importance of maintaining positive relationship with the other d. Time pressure e. Degree of trust in third party

E. Degree of trust in third party

According to the lesson, which of the following is not a principle of the positive approach to negotiation (getting to yes)? Select one: a. Separate the problem from the people b. Invent options for mutual gain c. Insist on fair, objective criteria for determining which options should be selected d. Have a BATNA e. Focus on positions, not interests

E. Focus on positions, not interest

According to the lesson, outcomes for member in a high quality leader-member relationship include all of the following except: Select one: a. Higher satisfaction b. Greater knowledge of job c. Influence over decisions d. Lower levels of stress e. Greater productivity

E. Greater productivity

Sarah, Phil, and Jake are entry-level accountants at a firm where it is generally acceptable to dress casually. They collectively decide to change that ideology among themselves and begin wearing formal business attire, and it isn't long before this routine spreads to other accountants. However, even after a few weeks, the majority of workers still dress casually. This scenario represents what aspects of organizational culture?

Emergent cultures

Within the critical approaches, what are the consequences of sequestering sexual harassment for organizations and for the women sexually harassed?

Excuses: -It'll hurt the organization if you pursue a sexual harassment claim; -Deny or disguise the problem by denying that the organization condones harassment -Its just natural for men to be playful and do these things. Sequestering sexual harassment enables the organization to continue on with business as usual without having to deal with lawsuits or disciplining the harassers. For the women, it results in disempowerment and, of course, the negative effects of the sexual harassment.

According to the lesson, formal approaches to processing people into organizations tend to emphasize investiture. Select one: True False

False

According to the reading, feminist scholars argue that the female-oriented and matriarchal nature of most organizations leads to the marginalization of women: Select one: True False

False

According to the readings, individual characteristics such as personality and gender exert a strong influence on the ways in which conflict is resolved. Select one: True False

False

According to the readings, the second level of Schein's model of culture is the "core" assumptions that individuals in a group hold about the world and how it works. Select one: True False

False

What state signifies the completion of organizational socialization?

Metamorphosis

How do researchers typically study organizational culture?

The most common approach is ethnography.

According to the lesson, an enthymeme is a syllogism with one or more unexpressed premises. Select one: True False

True

According to the lesson, cultures are assumed to be socially constructed because they are a product of the activities, interpretations and interactions of the people within them. Select one: True False

True

According to the lesson, the emergent view of culture assumes that cultures grow slowly and organically. Select one: True False

True

According to the lesson, the level of uncertainty and the costs of obtaining information determine which information seeking tactics are used. Select one: True False

True

According to the readings, Peters and Waterman, and Deal and Kennedy's conceptualizations of culture are prescriptive. Select one: True False

True

According to the readings, anticipatory socialization involves the process of learning about certain occupations before entering the organization. Select one: True False

True

According to the readings, critical approaches to organizational communication have some of their most important philosophical roots in the works of Karl Marx. Select one: True False

True

According to the readings, the concepts that are particularly important to the understanding of the theory of concertive control are: control, discipline, and identification. Select one: True False

True

Based on the lesson, there is a mutual adaptation of the organization and the individual during the encounter stage of socialization. Select one: True False

True

One shortcoming of the container metaphor is that it implies the organization is more permanent than it may be. Select one: True False

True