CMST 2061 Midterm Pride-Shaw - Quiz Questions

In the context of social organizations, norms are a. Rules that all organization members are expected to follow. b. The average personality type of organization members. c. The "regulars" -- organization members who have been there the longest. d. The members of the organization who act most traditionally.

a. Rules that all organization members are expected to follow.

Some characteristics are more influential than others when people form first impressions. These characteristics are called a. Salient b. Selected c. Primal d. Proxemic

a. Salient

Janet was so excited about meeting Don until she learned that he was bald! According to the impression formation process, for Janet, baldness is a a. Salient characteristic b. Nonverbal attribute c. Personal characteristic d. Deal breaker

a. Salient characteristic

Which organizational theory is concerned with inputs, throughputs, and outputs? a. Systems theory b. Organizational culture theory c. Human relations theory d. Human resources theory

a. Systems theory

Using past experiences to guide our decision making at work can be a faulty, unreliable method. a. TRUE b. FALSE

a. TRUE

Javier is in charge of organizing a meeting and has developed an action plan specifying and prioritizing what will be done. He has created a. The meeting agenda. b. The discussion map. c. The parliamentary procedure. d. The meeting load.

a. The meeting agenda.

According to work-family border theory a. The work and life domains have permeable borders that individuals move in and out of throughout the day. b. People, such as many immigrants, who live near borders often work as a family unit. c. It is important to keep your family and friends and work colleagues separate when using social networking, such as Facebook. d. There are sharp strong borders between work and family life that must be respected, keeping work and life separate.

a. The work and life domains have permeable borders that individuals move in and out of throughout the day.

Which of the following in true about first impressions? a. They are based on limited information. b. They are compartmentalized and not easily generalized. c. They are soon replaced with better-informed impressions. d. They are formed over an extended "getting to know you" time period.

a. They are based on limited information.

Even if a coworker does not seem particularly trustworthy, it can be a good idea to proceed as though he or she is trustworthy in order to build good working relationships. a. True b. False

a. True

First impressions are often based almost exclusively on personal appearance. a. True b. False

a. True

For the Mock Interview assignment, you will learn to both ask interview questions and how to answer them a. True b. False

a. True

In some cases, BFOQs may address physical attributes and personality characteristics. a. True b. False

a. True

Listening sometimes requires us to look for clues about the message's meaning that aren't explicitly communicated. a. True b. False

a. True

Meeting minutes are a form of follow-up. a. True b. False

a. True

The follow-up after a meeting can often be more important than what happened during a meeting. a. True b. False

a. True

When engaging in impression management and planning to enact the preselected impression you want to make, you must still be honest about who you are. a. True b. False

a. True

Intercultural communication can be problematic for business people, but you can ameliorate many of the potential difficulties by. a. Understanding the values, communication norms, and social and economic conditions of other cultures and countries b. Understanding the cultural hierarchy and asserting yourself as the dominant culture in communication interactions c. Speaking slowly and loudly when communicating with people from other cultures d. Downloading the appropriate translation apps

a. Understanding the values, communication norms, and social and economic conditions of other cultures and countries Correct

Susan is twirling her hair around her finger as she nervously awaits a job interview. Her behavior is known as what kind of nonverbal communication behavior? a. Affect display b. Adaptor c. Emblem d. Illustrator

b. Adaptor

Research reveals that meeting frequency negatively affects employees' a. Frustrations with work left unfinished b. All of the above c. Perceptions of workload d. Feelings of fatigue

b. All of the above

The machine metaphor is most closely associated with: a. Organizational culture theory b. Classical theory c. Human relations theory d. Systems theory

b. Classical theory

When preparing for the interview, interviewers should first begin by a. Reviewing the EEO guidelines. b. Developing an ideal applicant profile. c. Generating a list of questions.

b. Developing an ideal applicant profile.

Effective verbal listening behaviors include a. Moving on to a new topic b. Encouraging further talk on the topic c. Interrupting when there's no understanding d. Multi-tasking

b. Encouraging further talk on the topic

According to Chapter 1, which business and professional communication problem does office gossip fall under? a. Self-Interest b. Ethical dilemmas c. Mindless messaging d. Communication apprehension

b. Ethical dilemmas

Excellent cultures spend more time planning, discussing, and analyzing that weak, ineffective organizational cultures. a. TRUE b. FALSE

b. FALSE

Confirming messages communicate to another that you understood what they meant. a. True b. False

b. False

Good listeners are those who multitask while listening. a. True b. False

b. False

There are inherent, biological differences which account for how men and women communicate differently. a. True b. False

b. False

Understanding cultural differences that exist between you and another communicator is not likely to enhance listening effectiveness. a. True b. False

b. False

When choosing participants, meeting planners should include as many people as possible so that the greatest number of ideas can be generated. a. True b. False

b. False

Teams that focus on processing information, such as planning, making decisions, and solving problems are called a. Production teams b. Project teams c. Differentiated teams d. Deliberate teams

b. Project teams

The best way for a potential applicant to investigate or learn about a company is to a. Go to the library. b. Rely on the Internet. c. Talk to the department or division secretary.

b. Rely on the Internet.

From a communication perspective, meaning is defined as a. Reasoning from concrete to abstract b. Subjective responses to reality c. A transactional process d. Identifying stimuli in our environment

b. Subjective responses to reality Correct

Sender-receiver reciprocity is a. When a sender and a receiver collaborate on designing a message for a larger group of receivers. b. Successfully adapting to each other in a communication encounter. c. A formal set of written evaluations exchanged between the sender and receiver. d. When the receiver forwards a written or electronic message on to another person, thus becoming a sender.

b. Successfully adapting to each other in a communication encounter.

A useful theory helps its user describe, explain, predict and control. a. FALSE b. TRUE

b. TRUE

It is difficult to change an organization's culture if the change you want to make is different than the vision held by senior leadership or management. a. FALSE b. TRUE

b. TRUE

More than one theory can explain the same phenomenon. a. FALSE b. TRUE

b. TRUE

Meeting load refers to a. The number of stakeholders who will be present at a meeting. b. The frequency and lengths of meetings attended. c. The number of agenda items for a meeting. d. The catering and AV requirements for a meeting.

b. The frequency and lengths of meetings attended.

Group members who engage in social loafing likely to do so because a. They perceive that the others simply won't care what they do. b. They assume others on the team are loafing, too. c. They are guilty of group think.

b. They assume others on the team are loafing, too.

In the parlance of interviewing, reliable questions are a. Those for which the interviewer can reliably predict how the candidates will answer. b. Those that are standardized and asked of every candidate in every interview. c. Those that address the candidates' punctuality, ability to meet deadlines and other measures of workplace reliability. d. Those that have been asked in interviews for ten years or more.

b. Those that are standardized and asked of every candidate in every interview.

How you handle evaluative feedback can make a significance difference in how you are perceived at work. a. False b. True

b. True

Meeting facilitators should be mindful of time management. a. False b. True

b. True

Not all groups are teams. a. False b. True

b. True

The interviewer is likely to do most of the talking with a. Structured interviews. b. Unstructured interviews. c. Interactive interviews. d. An ideal applicant profile.

b. Unstructured interviews.

What is accommodation in the context of interpersonal communication? a. Accepting office norms that may encourage interpersonal communication in lavatories b. Letting the other have their way regarding what is being communicated c. Adjusting your communication style to match the communication style of the other d. Imitating the other's manner of speaking when speaking to them

c. Adjusting your communication style to match the communication style of the other

A good meeting agenda should include a. The name of the meeting. b. The location of the meeting. c. All of the above d. The time that should be devoted to each topic.

c. All of the above

When a talkaholic dominates a meeting, what should the chair do? a. Be patient and courteous; simply wait for the individual to finish b. Tell the individual that others wish to contribute, too c. Avoid eye contact; ask for others' input d. Interrupt at the first possible pause

c. Avoid eye contact; ask for others' input

How is the Interview Evaluation portion of the Mock Interview grade? a. None of these explain how the interview is evaluated b. By your instructor watching your interview videos and giving you an Interview Evaluation grade c. By the instructor grading your Interview Evaluation submitted on Moodle after the interviews are complete d. Through peer evaluations from your interviewees

c. By the instructor grading your Interview Evaluation submitted on Moodle after the interviews are complete

According to the text, social loafing is a. Not making the effort to initiate workplace conversations. b. Using social networking to make "bread," or money. c. Exerting little or no effort to contribute to a team goal. d. Monitoring social networks without contributing to them.

c. Exerting little or no effort to contribute to a team goal.

A system of concepts with indications of the relationships among them that help us to understand a phenomenon is the definition of: a. Everyday way of knowing b. Informed hunch c. Formal, scholarly theory d. Hypothesis

c. Formal, scholarly theory

Employees complain of feeling overwhelmed by e-mail and text messages, with some employees checking their e-mail boxes up to 40 times per hour. Such constant connection with others results in a. Mindless messaging b. Stimulus apprehension c. Information overload d. Perceptual "blasts"

c. Information Overload

Under-accommodative communicators in the workplace are generally a. Female b. Lower ranked in the organization c. Older d. More productive

c. Older

What characterizes life in a particular organization? is a question explored in theories of a. Human resources systems b. Systems c. Organizational cultures d. Bureaucracies

c. Organizational cultures

Within the healthcare industry, effective listening is a significant predictor of a. Malpractice suits b. Patient arousal c. Patient compliance d. Patient apprehension

c. Patient compliance

When making a good first impression, the first thing you must do is a. Speak to be understood. b. Assess the target of your self-presentation. c. Preselect the impression you want to make. d. Be nonverbally immediate.

c. Preselect the impression you want to make.

Certain words and phrases can reduce the physical and psychological distance between people. This is called a. Close talking b. Power language c. Verbal immediacy d. Proxemic language

c. Verbal immediacy

The most prominent example of "border crossers" can be found in a. Employer/employee interactions. b. Workers with children. c. Workplace romances. d. Intergenerational coworkers.

c. Workplace romances.

Effective listening behaviors include a. Asking for clarification b. Suspend judgment c. Encourage further talking d. All of the above

d. All of the above

Communication apprehension is defined as a "communication problem" in the workplace. How are those with high communication apprehension often perceived at work? a. Self interested b. Lonely c. All the above d. As uncooperative and lacking contributions

d. As uncooperative and lacking contributions

What do your authors suggest as the first step in a sound listening plan? a. Look like you're ready to listen b. Mentally prepare to listen c. Search actively for meaning d. Be mindful of your self-talk

d. Be mindful of your self-talk

Developing a good relationship with a "bad" boss begins with a. Confronting your boss's bad behavior b. Communicating your concerns to the boss. c. Avoiding your boss when she/he is behaving badly. d. Becoming a trusted employee.

d. Becoming a trusted employee.

One of the important byproducts of a well-planned meeting is a. Less reliance on technology b. Greater meeting load and depth c. Less individual member responsibility or liability d. Greater participant "buy-in" to decisions

d. Greater participant "buy-in" to decisions

When individuals in a group prioritize cohesiveness over conflict, flawed decisions and failed policy follow. This phenomenon is called a. Group deliberation b. The contagion effect c. The "lost in a crowd" effect d. Groupthink

d. Groupthink

The interview protocol is a. The order in which different company employees are introduced to the candidate, usually based on their rank within the company. b. The style of attire that candidates should wear to the interview. c. A test given to candidates to test their relevant job skills. d. The list of questions prepared for the interview.

d. The list of questions prepared for the interview.

Meaning is a central concept to the communication process. From the communication perspective, meaning would best be described as. a. The formalized definition of a word, as codified in dictionaries and other lexicons. b. The logical connotation of a word or phrase. c. The innate and/or significant quality of a word or object. d. The subjective response of a communication to experiences and symbols used to label those experiences.

d. The subjective response of a communication to experiences and symbols used to label those experiences.

Which of the following is a good listening behavior? a. Formulating your response while listening, which saves time b. Focusing narrowly on facts and details to get them exactly right c. Pretending to listen, even if you are bored d. Using facial expressions to communicate interest

d. Using facial expressions to communicate interest

Misemployment happens when a. People work at jobs that do not match their skills or interests. b. People are in danger of losing their jobs. c. The company fails to market itself. d. People are underpaid and overworked.

a. People work at jobs that do not match their skills or interests.

New and emerging technologies used in the workplace are helping to alleviate information overload. a. False b. True

False

Print media are NOT forms addressed in this book. a. True b. False

False

Meanings of messages are subject to the interpretations of the people working with them. a. False b. True

True

Though decoding is an automated behavior that takes place almost instantaneously, decoding and interpreting message meanings can be complex and challenging. a. True b. False

True

Transformational team leaders a. All of the above b. Challenge conventions and take risks. c. Model good behaviors. d. "Sell" their vision and ideas to others.

a. All of the above

Max Weber's Theory of Bureaucracy is an example of a. Classical theory b. Humanistic theory c. Systems theory d. Human resources theory

a. Classical theory

Critics claimed that, of the two Humanistic theories, the Human Resources approach didn't do enough to emphasize organizational goals and needs. a. FALSE b. TRUE

a. FALSE

Communicators engage in active listening when they go on "autopilot." a. False b. True

a. False

Communicators have very little influence over how others perceive them during a first encounter. a. False b. True

a. False

Excluding or rejecting bad apples on a team is frequently successful in combating the effects of negative members. a. False b. True

a. False

First impressions take considerable time to develop and are based on a wide array of information. a. False b. True

a. False

Good personality characteristics and communication habits are stronger in group contexts than bad personality characteristics and communication habits. a. False b. True

a. False

Groups and teams result in higher quality decisions and products than individuals working alone. a. False b. True

a. False

Idiosyncratic information about job applicants refers to data that can be easily obtained from reading a resume. a. False b. True

a. False

If asked an illegal question during a job interview, you should always refuse to answer and, in most cases, immediately terminate the interview. a. False b. True

a. False

You should never answer an illegal question during an employment interview. a. False b. True

a. False

Permeable boundaries enable an organization to: a. Function as a relatively open system b. Communicate c. Be vulnerable to security risks d. NONE of the above

a. Function as a relatively open system

Which questions will you answer in the Interview Evaluation? a. Give examples of the closed questions you used. What information did you gain from these and were they effective? b. How did you answer the first question you were asked? c. How did the interviewee make you feel at ease? d. All of these are questions you answer as an interviewee

a. Give examples of the closed questions you used. What information did you gain from these and were they effective?

The Hawthorne Studies led to a new classification of theories about organizing, called: a. Humanistic theory b. Organizational culture theory c. Classical theory d. Systems theory

a. Humanistic theory

The "bad apple" member can be managed by a. None of the above. b. Giving the individual a lot of positive attention c. Team members' efforts to punish or sanction bad behavior d. Team members' decision to exclude the individual

a. None of the above.

Laid back meetings, long lunch breaks, lots of water cooler talk, and pets in the office are all indicators of: a. Organizational culture b. How the machine functions c. Synergy d. Interdependence

a. Organizational culture