CMST 2064 Final Exam

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Effective leaders fake attention when listening to others as a way of showing that they are interested in all members and their comments.

Effective listening engages your short term memory.

Emoticons such as J or :-( are very effective substitutes for communicating feelings and emotions in virtual groups.

Evaluating evidence while it is being presented interferes with good listening skills.

Groups should ignore the fact that members may have preexisting preferences about what a group should do.

Highly argumentative members dislike having their positions challenged.

If a member of your group is deaf, keep in mind that most people who are deaf are alike when it comes to communication.

In effective arguments, group members should use logical reasoning rather than engaging emotional intelligence to make effective decisions.

In general, women are more likely to listen to the content of what is said, while men tend to focus on the relationships among speakers.

In the Toulmin Model of Argument, backing refers to exceptions to an argument that may invalidate the claim.

Listening is the same thing as hearing.

Members of well-established groups who use Hall's personal zone to communicate with one another will find it difficult to maintain comfortable interaction.

Men are more likely than women to use evidence in arguments.

Men tend to language that includes tag questions such as "Let's move on to the next item on the agenda. Okay?"

Most people can speak much faster than they can think.

Nominal Group Technique is a decision-making tool that helps groups reduce and refine a large number of suggestions into a manageable number of ideas.

Nominal Group Technique is a way of minimizing participation in problem solving and maximizing interpersonal interaction and debate.

Of the total time we spend communicating, about 20-35% of that time is spent listening.

Once the chairperson has prepared an agenda, group members should not request modifications or additions before or during the meeting.

One of the factors that makes the Single Question Format of group problem solving unique is its focus on identifying and analyzing possible solutions.

One study concludes that international students see U.S. students as being more willing and more patient as listeners than students from African, Asian, South American, or European cultures.

Ralph Nichols notes that the volume of notes taken increases their value to the note taker.

Rather than asking "How did you get there?" a warrant asks "What have you got to go on?"

Refutation is the process of presenting an argument's claim, evidence, and warrant.

Research has identified the Standard Agenda approach as the most effective problem-solving model.

Research suggests that emoticons have a significant effect on the interpretation of a typed message.

Researchers suggest that more than 90% of the meaning generated when interacting with others is conveyed through nonverbal behavior.

Rybacki and Rybacki's 4 ethical responsibilities in argumentation focus on claims of fact, conjecture, value, and policy.

Self-concept, self-disclosure, self-assertion, and selflessness characterize emotional intelligence.

The 3 creative problem-solving methods described in your textbook are the Single Question Format, brainstorming, and consensus seeking.

The Golden Listening Rule is: speak unto others as you would have them speak to you.

The Preparation Function in the Functional Approach to problem solving requires that group members establish and use agreed-upon criteria to evaluate possible solutions.

The Standard Agenda requires group members to follow 7 steps that begin with task clarification and end with solution suggestions.

The chairperson of a meeting is always the group's leader.

The following fallacy is an example of an appeal to popularity: "Everybody I've talked to on my street intends to vote for Ms. Kullen. I'm sure she'll win."

The following fallacy is an example of appeal to tradition: "Who are you to support our troops? As I recall, you were arrested at an anti-war demonstration in the early 1970s."

The person assigned as a meeting recorder is responsible for reviewing the minutes, distributing the minutes of the meeting, and sending any reports that were prepared.

The process of decision making requires a group to analyze a problem, debate pros and cons, and select and implement a solution.

The question "Is the information recent?" is the test for explaining why The New York Times is a more valid source than the National Enquirer

The steps in the Decreasing Options Technique should be taken in the following order: generate ideas, sort ideas, post ideas, dot the ideas.

The use of appropriate titles is an important element of the social equality dimension of team talk.

The use of jargon is always counterproductive in communication.

Voting is the best way to make group decisions.

When a group reaches consensus there is 100% agreement with the decision.

When dealing with a group member who uses offensive language it's important to remember that the use of such language is okay as long as no one in the group is targeted.

When dealing with a group member who uses offensive language to attack or intimidate others, your textbook recommends using controlling behaviors such as raising your own voice, swearing, or using sarcasm.

When you use the word "you," you are taking responsibility for your own feeling and actions.

Working memory functions to help people remember a series of numbers, words, sentences, or paragraphs immediately after hearing them.

You can help your group by regularly interrupting a group discussion to remind everyone that it's important to listen well.

You should balance the sequence of discussion topics in an agenda by putting important and difficult items at the very beginning of the meeting.

T/F A team presentation is a collection of individual speeches

F - it is a team product

By looking through a group's minutes over a period of time, you can learn about the group's activities and measure how productive the group has been.

Bypassing occurs when group members use different meaning for the same words.

Concrete words refer to specific things you perceive with your senses—things you can see, hear, touch, smell, or taste.

Constructive argumentation decreases the risk of groupthink occurring in groups.

Creativity requires the nonjudgmental process of searching for, separating, and connecting unrelated ideas and elements

Critical thinking is a process that always results in an outcome.

Decision making results in a position, judgment, or action.

Dialects are distinct from the commonly accepted form of a particular language.

During the fact-finding step of the Standard Agenda, members must answer questions such as "How serious or widespread is the problem?" and "What are the causes of the problem?"

During the idea generation phase of the Nominal Group Technique group members work separately from the rest of the group.

Effective analytical listeners ask themselves, "Are group members' claims valid and based on logical reasoning?"

Effective comprehensive listeners ask themselves, "Can I accurately identify the main ideas and evidence used to support a group member's claims?"

Effective group members in positions of power engage in team talk by refraining from talking and interrupting more than others do.

Effective groups learn how to adapt to member misbehaviors.

Group members with lower levels of argumentativeness have a tendency to avoid conflict.

Group members' tone of voice, eye contact, and physical proximity can tell you as much or more about their thoughts and feelings than the words they speak.

Groups in supportive climates show evidence of nonverbal immediacy.

Highly argumentative group members enjoy the challenge of a good argument and are eager to defend their points of view with confidence.

Highly argumentative members create more arguments on both sides of a position, which helps a group avoid groupthink.

If members come late to a scheduled meeting, they should sit without participating until they have observed enough of the meeting's discussion to contribute responsibly.

If there is nothing important to talk about, a meeting can do more harm than good.

If you slouch in your chair, other group members may interpret your posture as lack of interest or dislike for the group.

In Donnellon's recommendations for effective team talk, you would use the negotiation strategy to ask "what if" questions, propose solution criteria, and summarize areas of agreement.

In a Nominal Group Technique (DOT) session, each group member writes down his or her ideas before sharing them with others.

In a brainstorming session, the group should assign someone to write down the group's ideas rather than asking each member to write down all the group's ideas.

In general, the optimal meeting length is one hour.

In general, women tend to search out more different perspectives in argument than do men.

In many ways, it can be easier to listen to others more effectively in virtual meetings than in face-to-face meetings.

In the Toulmin Model of Argument, the qualifier states the degree to which the claim appears to be true.

Members who assume self-centered group roles may be excellent listeners.

Men are more likely to listen comprehensively and analytically.

Metaphors can help members explain, understand, guide, and direct creative thinking in ways they would not have thought of otherwise.

Most groups make decisions but may not solve problems.

Nonverbal messages express the emotional meaning of messages.

Of the total time we spend communicating, about 10-20% of that time is spent reading.

One of the factors that makes the Single Question Format of group problem solving unique is its focus on goal clarity and issue analysis.

One of the factors that makes the Single Question Format of group problem solving unique is its focus on creating a collaborative communication climate.

One of the most significant cultural differences in argumentation is the way people use evidence to support a claim.

One way of encouraging creativity is to encourage innovation and discourage problem solving through instruction and imitation.

Problem solving groups rarely focus on a single type of question.

Pseudo listening involves faking attention or pretending to listen to others while our minds are elsewhere.

Questions such as "Are the author's identify and qualifications evident?" and "Does the site account for opposing points of view?" can help you determine the validity of internet research.

Questions such as "Is an immediate decision needed?" and "Are members prepared to discuss the topic?" should be asked when determining the Meeting Planning Question "Why are we meeting?"

The 3 essential components in the Toulmin Model of Argument are the claim, evidence, and warrant.

The 6 dimensions in Donnellon's team talk include conflict management, negotiation, and identification.

The DOT method works best when a group has generated a significant number of competing ideas and wants to restrain dominant members from exerting too much influence.

The Decreasing Options Technique (DOT) is a decision-making tool that helps groups reduce and refine a large number of suggestions into a manageable number of ideas.

The Functional Approach to group problem solving claims that communication is the instrument groups use to reach decisions and generate solutions.

The Functional Approach to group problem solving is based on several models including John Dewey's Reflective Thinking Process.

The Functional Theory Approach to problem solving emphasizes that group members must identify the resources and research necessary for making a decision before selecting appropriate procedures for developing an effective solution.

The Myers-Briggs Type Indicator predicts that introverts will be better comprehensive listeners than extroverts.

The Nominal Group Technique (NGT) is structured so that all group members have the opportunity to share ideas and know that their ideas will be considered by the group as a whole.

The Standard Agenda is based on John Dewey's Reflective Thinking Process

The ad hominem fallacy involves attacking a person rather than the substance of that person's argument.

The dialectic opposite of the defensive behavior Gibb labels as evaluation is a supportive behavior Gibb labels as description.

The more abstract your language, the more likely others can interpret its meaning in ways other than intended.

Voting works best when a group is pressed for time and the issues is not highly controversial

We usually use Hall's social distance (4 to 8 feet apart) with new acquaintances and strangers.

When a group uses creativity to enhance problem solving, insight represents the "aha" moment that occurs when a new approach or solution emerges.

When ethical arguers look beyond their own needs and consider the circumstances of others, they are demonstrating the common good responsibility for ethical argumentation.

When presenting an argument, you should state your claim, support your claim with evidence, and provide reasons why your evidence supports your claim.

When refuting an argument, make sure you have assessed whether the argument's evidence supports the claim or is faulty.

When you provide reasons why your evidence supports your claim in an argument, you are explaining the argument's warrant.

When your group is trying to reach consensus, you should not agree to a decision or solution you adamantly dislike and can't possibly support.

Whereas an example refers to a specific case or instance, illustrations are longer, extended examples.

Women are more likely to use empathic listening.

You can enhance listening comprehension by asking good questions during a discussion.

T/F Never open a question-and-answer session with "Are there any questions?"

T - ask "what are your questions?" or "who has the first question?"

Effective listeners make themselves listen even when the topic or members' comments are boring

False consensus occurs when members give in to group pressure and accept a decision they do not like or support.

False consensus occurs when members give in to group pressure.

Good listeners adjust their note-taking system to a group's agenda or impose a note-taking pattern on a disorganized discussion.

Good-looking people tend to make more money and get promoted more often than those with average looks.

Group members who are high in argumentativeness are more likely to become leaders than are members who are lower in their levels of argumentativeness.

Group members who look for meaning in the people using words rather than in the words themselves are less likely to bypass or be bypassed.

In the corporate world, managers devote more than 60% of their day to listening to others

In virtual groups, all types of technology are not equally suited to all types of group interaction.

Listening can be more difficult in groups than in almost any other communication situation.

Listening is our number one communication activity.

Male speech is generally characterized as more direct and forceful than female speech.

Many middle-class African Americans engage in codeswitching as they speak both Black English and Standard American English.

Meanings are in people, not in words.

Paraphrasing is a form of feedback—a listening check—that asks, "Am I right—is this what you mean?"

People in high context cultures put more emphasis on nonverbal codes to interpret meaning.

People in low context cultures put more emphasis on language to interpret meaning.

Persons from high context cultural backgrounds tend to listen more to the nonverbal behaviors of others than do persons from low context cultural backgrounds.

Politics can impair group problem when, for example, a member who wants to get ahead is reluctant to oppose an idea supported by the boss.

Regardless of the complexity or importance of an issue, parliamentary rules state that a group must accepts the will of the majority even if the majority wins by only 1 vote.

Research suggests that group member's emotional intelligence affects how they develop and refute arguments.

Research suggests that nonverbal behavior accounts for between 60 and 70 percent of all meaning.

Research suggests that there are few differences between the way women and men argue.

Researchers such as Daniel Goleman and Antonio Damasio claim that feelings and emotions are indispensable for rational decision making.

Robert's Rules of Order is considered the "parliamentary bible" by many organizations.

Saying "Greg's behavior was disruptive" is an example of abstract language.

Self-awareness, self-regulation, self-confidence, and self-control characterize emotional intelligence.

Sociologist Jack Gibb describes a defensive climate as one in which members devote attention to protecting themselves and defeating their perceived opponents.

Stephen Covey, author of The 7 Habits of Highly Effective People, defines a habit as a practice requiring knowledge, skills, and desire.

Studies of brainstorming and Nominal Group Technique have found that Nominal Group Technique often works better for generating ideas that are both numerous and creative.

Successful teams use plural pronouns such as "we" when talking to one another.

Surveys of business leaders often point to listening as the communication skill most lacking in new employees.

The faulty cause fallacy is the basis for many superstitions.

The following fallacy is an example of a faulty analogy: "Last semester I had an excellent student whose last name was Whipple. This semester I have another student by that name, and I'm expecting good work from her."

The person assigned as a meeting recorder can leave some members' comments "off the record" if the group decides that the comments are irrelevant or inappropriate.

The person assigned as a meeting recorder should make sure to word decisions, motions, action items, and deadlines exactly as the group makes them.

There are no culturally universal standards about what constitutes valid evidence in argumentation.

There may be times when a group member may need to behave in a way that creates a defensive climate in order to help a group achieve its goal.

Thought speed is the speed (in words per minute) that most people can think compared to the speed at which others can speak.

Touch in groups can result in greater teamwork, solidarity, and sharing among members.

Voting is the easiest and most obvious way to make a group decision.

"My uncle's visit to New Mexico was horrible. The weather was bad and the people were unfriendly. New Mexico is not a good choice for a vacation." What fallacy is being committed in this statement? a. ad hominem attack b. hasty generalization c. appeal to popularity d. faulty analogy e. faulty cause

"Horsepower is a unit for measuring the power of engines roughly equal to 746 watts or 33,000 foot-pounds per minute." What type of evidence is used in this example? a. example b. definition c. illustration d. opinion e. statistic

A claim that suggests that something will or will not happen is a claim of: a. fact b. conjecture c. value d. policy e. coherence

A sentence such as "Let Debbo finish her point first, and then we'll hear other viewpoints" can help a group deal with a member whose disruptive behavior fits the description of a a. loudmouth. b. interrupter. c. whisperer. d. latecomer. e. tension releaser.

A study of ways in which the college students from different cultures listen concludes that ________ students are less willing and less patient listeners than students from other cultures. a. African b. U.S. American c. Asian d. South American e. European

According to the guidelines presented in the textbook, when is the best time to address important and difficult issues? a. at the beginning of the meeting b. during the middle portion of the meeting c. during the last third of the meeting d. at the end of the meeting e. these items do not need to be placed on the agenda

According to your textbook, one of the most significant cultural differences in argumentation is the way in which people use evidence to support a claim. In which of the following cultures is physical evidence often rejected because no connection is seen between the physical world and human actions? a. some African cultures b. Chinese culture c. European-American cultures d. highly religious Muslim culture e. highly religious Christian culture

Aisha laughs and smiles when she talks, stands close to other group members in a relaxed posture, and uses direct eye contact. What characteristic of nonverbal communication is she using? a. kinesics b. nonverbal immediacy c. spontaneity and provisionalism d. territoriality e. social distance

All of the following steps are part of the Standard Agenda format for group problem solving EXCEPT: a. task clarification b. establishment of procedure c. problem identification d. fact finding e. solution suggestions

Argumentation is a. the thinking we use to analyze what we read, see, and hear in order to arrive at a justified conclusion. b. the way we advocate proposals, examine competing ideas, and influence one another. c. a hostile confrontation between two or more people. d. a form of debating in which a judge makes the final decision. e. a claim supported by evidence and reasons for accepting it.

When engaging in this poor listening habit, a member may pay more attention to the way a member looks or how they speak rather than to what they say. a. pseudo listening b. selective listening c. superficial listening d. defensive listening e. disruptive listening

When African Americans speak one way among white people or in business settings and quite differently at home, they are a. using jargon. b. bypassing. c. codeswitching. d. accenting. e. culture-jumping.

Argumentation can improve decision making.

3 major components of credibility

-Competence -Character -Caring

If audience disagrees with you...

-Make sure goals are realistic -Find common ground -Use fair and reasonable evidence

At what point in a business meeting should group members approve the agenda and minutes? a. right after the call to order b. right after routine reports are shared c. before the discussion of unfinished business d. before the discussion of new business e. right before final announcements by members

If audience agrees with you, is undecided, or has no opinion...

-Present new information -Summarize important ideas -Motivate audience to act

All of the following statements describe decision making in groups EXCEPT a. Groups usually take less time to make a decision than an individual working alone. b. A group generates more ideas than an individual working alone. c. Groups generally produce better decisions than individuals. d. all of the above e. None of the above.

All of the following traits characterize highly argumentative group members EXCEPT: a. they promote hostility in the group. b. they show genuine interest in the group's discussions. c. they focus on issues rather than personalities. d. they are often chosen as group leaders. e. they are viewed as highly credible members.

Presentation Aid Guidelines

1.Exercise Restraint 2. Use readable typeface 3. Use appropriate templates and graphics

Rate per minute that listeners find tolerable

140 to 180 words

Minimum font size for powerpoint

"According to a 1984 article in the Midland Times Herald, gang activity is not a significant problem in the community." What criticism should be made about this piece of evidence? a. It's not recent. b. It's not statistically valid. c. It's biased. d. It's not identified. e. It's not consistent.

"How can the company assist employees with their childcare needs?" This group discussion question represents a question of a. policy. b. procedure. c. fact. d. conjecture. e. value.

"Sex education in schools promotes teenage promiscuity." This statement is an example of a claim of a. fact. b. conjecture. c. value. d. policy. e. fiction.

"The Biltmore Mansion is the largest private residence in the United States." What type of evidence is used in this example? a. fact b. description c. opinion d. definition e. example

A claim that attempts to prove that something is true is a claim of: a. fact b. conjecture c. value d. policy e. coherence

A company's recycling task force gathered information on various recycling programs and met several times to choose which program would best suit the needs of the company. The group's recommendation was presented to the company's vice president of operations, who ultimately chose a program other than the one recommended by the task force. Which method of decision making was used in this situation? a. authority rule b. consensus c. majority vote d. minority ru

According to Rybacki and Rybacki, the reasoning responsibility requires that ethical group members a. avoid making arguments containing fallacies. b. reveal the sources of information so others can evaluate them. c. consider the interests of those affected by a decision. d. treat other group members as equals. e. respect established group norms.

According to your textbook, task-oriented leaders are attracted to the head of a table, while more socially oriented leaders are likely to sit a. in the middle position at the side of a table. b. at the corner of a table in order to avoid sitting at the head of the table. c. at various places around the table in order to sit side-by-side with every member. d. at the head of the table, just like task-oriented leaders. e. next to a task-oriented member who can keep the leader on track.

After presenting a proposed solution to a group problem, Carlos says "I can't see any other way of solving this that makes sense." Which defensive behavior is exemplified in Carlos's statement? a. certainty b. control c. evaluation d. neutrality e. strategy

All of the following behaviors are examples of self-centered listening EXCEPT: a. listening to evaluate the quality of arguments and evidence used by others. b. listening that shows no respect for the opinions of others. c. listening for the purpose of criticizing the ideas of others. d. listening for personal information that can be used to humiliate or criticize others. e. faking listening in order to impress high-status members.

All of the following benefits can result when a group uses structured problem-solving procedures effectively EXCEPT: a. increased time and effort. b. balanced participation. c. conflict resolution. d. organization. e. group empowerment.

All of the following communication strategies can help improve a group's team talk EXCEPT: a. Express your individual needs. b. Use the pronouns "we," "us," and "our." c. Listen to dissenters. d. Speak in a specific and active voice. e. Ask more "what if" questions.

All of the following guiding principles form the basis for parliamentary procedure EXCEPT a. The group uses a 2/3 vote to ensure that the majority rules. b. The group accepts the will of the majority even though some members do not like that decision. c. The group follows an approved agenda that promotes orderly business. d. The group protects the rights of all members by guaranteeing everyone the right to speak. e. The group balances speaking time and opportunities between members who support and those who oppose a proposal.

At what point in the agenda does a chairperson officially begin a meeting? a. at the call to order b. during the approval of the agenda c. during the approval of the previous meeting's minutes d. after reports from individuals and subcommittees e. after unfinished business is completed

Differences in personality types may affect the way group members listen. Which of the MyersBriggs personality types may be the best comprehensive listeners in a group? a. introverts b. extroverts c. feelers d. judgers e. all of the above

In their book, Decision Making Styles, Suzanne Scott and Reginald Bruce look at 5 decision-making styles. Which of these styles is most like the Myers-Briggs's personality trait of thinker? a. rational b. intuitive c. dependent d. avoidant e. spontaneous

In this dimension of team talk, members use plural pronouns when talking about the group and its work. a. identification b. minimal power differentiation c. social equity d. conflict management e. negotiation

Paulo survived a car crash without any major injury while not wearing a seatbelt. If he uses this example to prove that seatbelts are not needed, he has failed to test his evidence for a. consistency. b. relevancy. c. recency. d. credibility. e. interest.

Suppose Julia says, "Among all the other things I worry about, I have an important exam coming up and I fear that, given my busy schedule, I won't have enough time to study." Responding with, "You seem to be very upset about doing well on the exam" would be an inaccurate paraphrase because a. it responds to only one example, instead of responding to Julia's larger problem of coping with a busy schedule. b. you are repeating the exact words Julia said. c. you have not matched Julia's depth of feeling, given how important this exam is to her future and her hopes of getting a better job. d. you add unintended meaning to Julia's statement. e. you use language that is too simple to capture Julia's meaning.

The statement "Let's keep working on this report until we're ready for a dinner break. That way we may not have to meet tomorrow" is an indicator of which team talk dimension? a. identification b. interdependence c. power differentiation d. social distance e. negotiation process

The study of body movement and physical expression is referred to as a. kinesics. b. word stress. c. proxemics. d. territoriality. e. polychronic.

The written record of a group's discussion and activities is referred to as a. the minutes. b. an action item. c. an agenda. d. a report. e. a call to order.

There are 12 members in your group. How many members must be in favor of a proposal when deciding by authority rule? a. 1 b. 6 c. 7 d. 10 e. 12

There are several problem-solving realities that can prevent a group from working effectively and ethically. For example, a member may side with a group leader into order to gain the leader's attention and backing. In this particular case, ____________ will likely affect the outcome of every decision and problem the group confronts. a. politics b. pre-existing preferences c. power d. procedural paralysis e. polychronics

Two committee members make significantly different recommendations for the date and format of the company's annual picnic. Which type of listening will help you decide which suggestion to support? a. analytical listening b. empathic listening c. comprehensive listening d. appreciative listening e. discriminative listening

What type of listening is most appropriate when you want to accurately understand the meaning of group members' spoken and nonverbal messages? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

When engaging in this poor listening habit, a member may fake attention or pretending to listen to others. a. pseudo listening b. selective listening c. superficial listening d. defensive listening e. disruptive listening

Which component of the Toulmin Model of Argument is represented in Part I of the following argument? I. Joan would be a good leader. / II. Good leaders are effective communicators. / III. Joan got an A in the communication course she took. a. claim b. evidence c. warrant d. backing e. reservation

Which component of the Toulmin Model of Argument provides support for the argument's warrant: a. backing b. reservation c. qualifier d. evidence e. claim

Which is the correct order of the four steps in the Decreasing Options Technique? a. generate ideas, post ideas, sort ideas, dot ideas b. dot ideas, sort ideas, post ideas, generate ideas c. generate ideas, post ideas, dot ideas, sort ideas d. post ideas, generate ideas, dot ideas, sort ideas e. post ideas, generate ideas, sort ideas, dot ideas

Which of the following is the stage of the creative problem solving process in which group members gather information and attempt to understand the nature and cause(s) of a problem? a. investigation b. imagination c. incubation d. insight e. interrogation

Which of the following problem-solving procedures is based on John Dewey's Reflective Thinking Process? a. the Standard Agenda b. the Single Question Format c. Nominal Group Technique d. brainstorming e. Functional Theory

Which two group dialectics are particularly relevant when planning and conducting meetings? a. Structure <--> Spontaneity and Leadership <--> Followership b. Individual goals <--> Group goals and Conformity <--> Nonconformity c. Heterogeneous <--> Homogeneous and Conflict <--> Cohesion d. Engaged <--> Disengaged and Open system <--> Closed system e. both b and c

Which type of listening focuses on accurately grasping the meaning of a group member's spoken or verbal messages in order to better understand? a. comprehensive listening b. empathic listening c. memory listening d. analytical listening e. responsive listening

Your textbook suggests all of the following strategies for keeping a meeting moving at a comfortable pace EXCEPT a. Do not begin the meeting until all the important group members are present. b. Stick to the agenda. c. Place a time limit on each agenda item. d. Stay focused on the meeting's goal. e. Schedule another meeting to discuss unfinished business.

Magic Number Rule

Amount of text that should be on a slide -Book suggests 1-7-7 -1 main point -7 lines of text -7 words per line

Slide timing

Amount of time per slide -Nancy Duarate says 3 seconds -book says 60 seconds/time to read the slide twice

Common Ground

An identifiable belief, value, experience, or point of view shared by all group members

During Phase 1 (Idea Generation) of Nominal Group Technique, a. members explain their support or nonsupport for each item. b. members, in turn, present one idea from their privately written list. c. members discuss the merits of each idea before voting occurs. d. members vote by ranking or rating ideas privately and in writing. e. the group decision is the mathematically pooled outcome of members' individual votes.

Effective argumentation in groups a. promotes misunderstanding. b. promotes critical thinking. c. prevents persuasion. d. promotes groupthink. e. promotes hostility.

General criteria that should be considered when evaluating a solution to a problem include each of the following EXCEPT: a. Is the solution reasonable? b. Is the solution supported by consensus? c. Are there resources to implement the solution? d. Is there enough time to implement the solution? e. Does the solution protect the group's values?

In their book, Decision Making Styles, Suzanne Scott and Reginald Bruce look at 5 decision-making styles. Group members who say "It just feels like the right thing to do" are most likely using the __________ decision-making style. a. rational b. intuitive c. dependent d. avoidant e. spontaneous

In this dimension of team talk, members use language that acknowledges shared needs and expresses the need for cooperation. a. identification b. interdependence c. social equity d. conflict management e. negotiation

Members of most well-established groups interact with one another at Hall's a. intimate distance. b. personal distance. c. social distance. d. business distance. e. public distance.

One of the reasons groups are often reluctant to think creatively is that they have preconceived notions about what can and can't be done. In such cases, your group may want to try the _____________ method of enhancing creativity. a. control judgment b. ask "what if?" c. encourage innovation d. use metaphors e. use imitation

Researchers claim that men and women use language differently. Men are more likely to a. use communication to maintain relationships and cooperate with others. b. assert their ideas and verbally compete with others. c. include qualifiers and tag questions in their sentences. d. provide more supporting or explanatory details before getting to the point. e. speak tentatively.

Researchers investigating the usefulness of brainstorming and Nominal Group Technique conclude that Nominal Group Technique (NGT) works better for generating ideas for all of the following reasons EXCEPT: a. waiting to speak in brainstorming may disrupt the thinking process. b. members in brainstorming sessions produce fewer ideas than NGT groups. c. members who fear evaluation may not be willing to contribute ideas. d. members who make more contributions in brainstorming may earn high status and influence. e. members may loaf and let others do all the thinking and talking.

Several studies report that without listening training, most people listen at ______ efficiency. a. 15% b. 25% c. 35% d. 45% e. 55%

Stephen Covey, author of The 7 Habits of High Effective People, uses listening to illustrate the 3 components of an effective habit. According to Covey, which of the following answers is a critical component of an effective listening habit? a. hearing b. desire c. opportunity d. memory e. empathy

Suppose your group suggests having a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about the proposed meeting. When she explains her concerns, you should focus your efforts on a. analytical listening. b. empathic listening. c. comprehensive listening. d. appreciative listening. e. discriminative listening.

The act of proving an argument either erroneous or false, or both, is defined as a. argumentation. b. refutation. c. argumentativeness. d. reasoning. e. cooperative argumentation.

The first 3 steps in the Single Question Format for problem solving are a. analyze the issues, identify the problem, identify possible solutions. b. identify the problem, create a collaborative setting, analyze the issues. c. create a collaborative setting, analyze the issues, identify the problem. d. analyze the issues, identify possible solutions, answer the single questions. e. task clarification, fact finding, solution selection

The statement "That's a stupid way to approach the problem" is an example of which type of response? a. descriptive b. evaluative c. problem-oriented d. strategic e. empathetic

The variations in vocabulary, pronunciation, syntax, and style that distinguish speakers from different ethnic groups and geographic areas are referred to as a. denotative differences. b. dialects. c. codeswitching. d. abstract meaning. e. jargon

There are several problem-solving realities that can prevent a group from working effectively and ethically. For example, if members resist or dismiss information that doesn't mesh with their personal inclinations and attitudes, what problem-solving reality may impair group effectiveness? a. politics b. pre-existing preferences c. power d. procedural paralysis e. polychronics

What are the first 4 steps in refuting an argument? a. state the claim you oppose, assess the evidence, assess the reasoning, summarize your refutation b. listen to the argument, assess the evidence, state the claim you oppose, give an overview of your objections c. give an overview of your objections, assess the evidence, state the claim you oppose, summarize your refutation d. listen to the argument, assess the evidence, assess the reasoning, state the claim you oppose e. summarize your claim, provide reasoning, state your claim, support your claim

What are the signs of a false consensus? a. Every group member agrees to support a decision or action. b. In order to avoid disagreement and conflict, group members agree on a common decision. c. In order to achieve consensus, all group members take part in shaping a decision. d. A decision is made that avoids a win/loss vote. e. Consensus presents a united front to outsiders.

What type of listening is most appropriate when you want to understand and identify a person's feelings or motives? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

When engaging in this poor listening habit, a member may avoid listening or look for faults in what others in the group are saying. a. pseudo listening b. selective listening c. superficial listening d. defensive listening e. disruptive listening

Which component of the Toulmin Model of Argument is represented in Part III of the following argument? I. Joan would be a good leader. / II. Good leaders are effective communicators. / III. Joan got an A in the communication course she took. a. claim b. evidence c. warrant d. qualifier e. reservation

Which component of the Toulmin Model of Argument recognizes the exceptions to an argument: a. backing b. reservation c. qualifier d. evidence e. claim

Which dimension of a supportive communication climate is evident when group members are flexible, offer ideas, and welcome suggestions from others? a. description b. provisionalism c. problem control d. neutrality e. certainty

Which if the following is the stage of the creative problem solving process in which group members engage in free thinking by removing procedural and mental roadblocks? a. investigation b. imagination c. incubation d. insight e. interrogation

Which of the following answers depicts the 3 elements of a meeting described in the textbook? a. structure, leadership, followership b. structure, schedule, chairperson c. conflict, cohesion, engagement d. members, leaders, engagement e. chairperson, agenda, minutes

Which of the following describes the language that group members should use as they work together? a. bypassing b. team talk c. concrete words d. abstract words e. whorf hypotheses

Which of the following refers to message components other than words that generate meaning? a. bypassing b. nonverbal c. connotation d. verbal e. jargon

Which of the following statements illustrates the Social Equality Dimension of team talk? a. "I don't think we should quit until we're finished. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "What do you need to know from us to do this?" d. "How many of you think that Lee is right?" e. "We've always done it this way."

Which type of listening focuses on understanding a person's situation, feelings, or motives ? a. comprehensive listening b. empathic listening c. memory listening d. analytical listening e. responsive listening

Your textbook describes the dilemma a student often faces when taking notes during a discussion or in the classroom. Which of the following statements best describes this dilemma? a. Most of us listen at only 25% efficiency. b. The value of notes decreases as the volume of your notes increase. c. We are not flexible notetakers. d. A meeting's minutes or an instructor's handouts are better than the notes taken by a listener. e. Effective notetakers take notes in outline form.

__________ is the ability to understand, analyze, respect, and respond to the meaning of another person's spoken and nonverbal messages. a. Feedback b. Listening c. Self-centered listening d. The Golden Listening Rule e. Working memory

____________refers to the degree to which you match the importance of and emotions in the speaker's message in your response. a. Paraphrasing content b. Paraphrasing depth c. Paraphrasing meaning d. Paraphrasing language e. Paraphrasing nonverbal

"According to NORML (National Organization to Reform Marijuana Laws), marijuana is a harmless drug that has no long-term side effects." What criticism should be made about this piece of evidence? a. It's not recent. b. It's not statistically valid. c. It's biased. d. It's not identified. e. It's not consistent.

"Don't go to that restaurant. I went once, and the service was awful." What fallacy is being committed in this statement? a. appeal to tradition b. faulty analogy c. hasty generalization d. faulty cause e. appeal to authority

"Everyone in our group has signing the petition. You should, too." What fallacy is being committed in this statement? a. ad hominem attack b. appeal to authority c. appeal to popularity d. appeal to tradition e. none of the above

"How many of our company employees hire a daycare provider to watch their children during the workday?" This group discussion question represents a question of a. policy. b. procedure. c. fact. d. conjecture. e. value.

"More than 40% of American claim to have read The Da Vinci Code." What type of evidence is used in this example? a. testimony b. definition c. statistic d. story e. opinion

A Congressional debate on a bill to increase penalties for fraud committed by business CEOs is a question of a. fact. b. value. c. policy. d. procedure. e. conjecture.

A claim that asserts that something is worthwhile - good or bad; right or wrong -- is a claim of: a. fact b. conjecture c. value d. policy e. coherence

All of the following answers represent basic stages in the development of group creativity EXCEPT: a. investigation. b. imagination. c. interpretation. d. incubation. e. insight

All of the following nonverbal behaviors are characteristics of nonverbal immediacy EXCEPT a. more eye contact. b. more touching. c. more leaning back. d. more relaxed posture. e. more laughing and smiling.

Complexity Theory helps explain a. why groups need agendas to structure their meetings. b. why groups should rely on minutes to make sure that assigned tasks are completed. c. why groups need to balance dialectic tensions. d. why groups hold long, unnecessary meetings. e. why groups should ask why, who, when, where, and what questions as part of the meeting planning process.

Deborah Duarte and Nancy Snyder point out that "technology cannot make up for poor planning or ill conceived meetings. In fact, it can make the situation worse. " In order to avoid such problems in a virtual meeting, you should a. begin a virtual meeting by sharing the meeting agenda. b. invite more people to participate because virtual meeting are typically not restricted in size due to the number of seats in a conference room. c. make sure that participants have access to the technology and know how to use it effectively. d. use technology you've used before so you don't have to worry about testing it prior to meeting with the group. e. use all of the above.

In a collaborative setting group members agree to the following EXCEPT: a. we will listen to all points of view b. we will ask for facts and opinions c. we will acknowledge personal agendas d. we will be tough on issues e. we will be supportive of one another

In reviewing the research on dialects, Carley Dodd has drawn several conclusions. Which statement is NOT one of Dodd's conclusions? a. People judge others by their speech. b. Upward mobility and social aspirations influence whether people change their speech to the accepted norms. c. It would be unethical to speak differently at home than you would speak at work. d. General American Speech is most accepted by the majority of the American culture. e. People should be aware of dialect prejudices and attempt to look beyond the surface.

In the United States, Standard American English is the most commonly accepted dialect spoken by as much as _______ of the U.S. population. a. 45%. b. 50%. c. 60% . d. 55%. e. 75%.

In their book, Decision Making Styles, Suzanne Scott and Reginald Bruce look at 5 decision-making styles. Groups members who say "If you think it's okay, then I'll do it" are most likely using the __________ decision-making style. a. rational b. intuitive c. dependent d. avoidant e. spontaneous

In this dimension of team talk, members talk to one another on equal terms. a. identification b. interdependence c. minimal power differentiation d. social equality e. negotiation

Problem solving occurs when a group a. reaches a conclusion. b. passes judgment on an issue under consideration. c. develops a plan for reducing or eliminating the harmful effects of a problem. d. chooses among alternatives. e. analyzes the history, causes, and effects of a problem.

Studies have found that listening occupies _______________ of a college student's communicating time. a. less than 10% b. less than 30% c. more than 50% d. more than 70% e. about 95%

The Committee to Save the Park began a discussion of plans to organize a park clean-up day. There was not enough time during the meeting to finish the discussion. In what part of the agenda for the next meeting should this issue appear? a. call to order b. reports from individuals and subcommittees c. unfinished business d. new business e. announcements

The first 3 steps in the Standard Agenda format of group problem solving are a. problem identification, fact finding, solution evaluation and selection. b. problem identification, task clarification, solution implementation. c. task clarification, problem identification, fact finding. d. fact finding, problem identification, task clarification. e. fact finding, solution criteria, solution selection.

The major advantage and reason for using the DOT method is that it a. focuses on preparation, competence, and communication functions. b. requires members to analyze questions of fact, value, conjecture, and policy. c. helps reduce and refine a large number of suggestions into a manageable number of ideas. d. relies on the creativity of all members. e. helps avoid negative evaluation and criticism of ideas and solutions.

The meeting planning questions in your textbook include all of the following EXCEPT a. Why are we meeting? b. Who should attend the meeting? c. How should we write the agenda? d. When and where should we meet? e. What materials do we need?

The person appointed or elected to conduct a meeting is the a. group leader. b. dominator. c. chairperson. d. nonparticipant. e. recorder.

The warrant in an argument answers the question: a. What makes you say that? b. What do you have to go on? c. How did you get there? d. Are there any exceptions? e. What conclusion or position do you advocate?

There are several problem-solving realities that can prevent a group from working effectively and ethically. For example, a strong and stubborn leader can lead group members off on tangents and irrelevant discussions that have nothing to do with the group's goal. In this particular case, ____________ will likely affect the outcome of every decision and problem the group confronts. a. politics b. pre-existing preferences c. power d. procedural paralysis e. polychronics

Toby presents a proposed solution to a group problem and says "If it's okay with everyone, I'd like to explain how this solution worked in a group I once belonged to and how we pulled together to make it work. It may help us with this problem." Which supportive behavior is exemplified in Toby's statement? a. description b. empathy c. equality d. provisionalism e. spontaneity

Unlike working memory theory, short-term memory a. has a large capacity, enabling group members to remember names, numbers, and discussion issues. b. is highly effective for listening to speeches and lectures. c. helps you remember about 7 (plus or minus 2) different items or bits of information at one time. d. allows you to sift through what you've heard to create new meaning. e. does all of the above.

What are the distance parameters most North Americans use when interacting with new acquaintances and strangers? a. 0 to 18 inches b. 18 inches to 4 feet c. 4 feet to 8 feet d. 8 feet to 12 feet e. 12 feet to 15 feet

What type of listening is most appropriate when you want to form appropriate opinions about the content of a message? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

When members are late to a meeting, the chairperson should a. wait to start until all members have arrived. b. review what has been accomplished whenever a latecomer arrives. c. let latecomers sit without participating until they have observed enough to be able to contribute. d. publicly reprimand latecomers. e. assign latecomers tasks that no one else wants to do.

When presenting an argument, in which order should you use the following steps? a. summarize your argument, provide reasons, support your claim, state your claim b. support your claim, summarize your argument, state your claim, provide reasons c. state your claim, support your claim, provide reasons, summarize your argument d. provide reasons, summarize your argument, state your claim, support your claim e. state your claim, summarize your argument, provide reasons, support your claim

Which component of the Toulmin Model of Argument explains why the evidence supports the claim? a. qualifier b. evidence c. warrant d. backing e. reservation

Which component of the Toulmin Model of Argument is represented in Part II of the following argument? I. Joan would be a good leader. / II. Good leaders are effective communicators. / III. Joan got an A in the communication course she took. a. claim b. evidence c. warrant d. backing e. reservation

Which component of the Toulmin Model of Argument states the degree to which the claim appears to be true: a. backing b. reservation c. qualifier d. evidence e. claim

Which of the following focuses on how you use words and language? a. nonverbal b. denotation c. verbal d. abstract e. concrete

Which of the following is the stage of the creative problem solving process in which group members allow for a period of time to reflect on ideas in new ways? a. investigation b. imagination c. incubation d. insight e. interrogation

Which of the following statements best describes a highly argumentative group member? a. The member is not confrontational. b. The member has less influence in group decision making. c. The member is less likely to be persuaded by others. d. The member is less likely to be chosen as the group leader. e. all of the above

Which of the following statements illustrates the Conflict Management Dimension of team talk? a. "We've finished this in record time. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "Could we back up and look at this from a different angle?" d. "How many of you think that Lee is right?" e. "Does this meet our standard for good work?"

Which of the following statements is NOT a positive listening attitude? a. interested b. group-centered c. impatient d. equal e. open-minded

Your group needs to come up with a discussion topic for a class assignment. The group works together, suggesting as many topics as possible. Members welcome all ideas and do not criticize the suggestions of other members. Which decision-making method is the group using? a. the Functional Approach b. the Single Question Format c. brainstorming d. consensus seeking e. Nominal Group Technique

_______________ is the outline of items to be discussed and the tasks to be accomplished at a meeting. a. A set of minutes b. An action item c. An agenda d. A report e. A call to order

Presentation Software

Computer programs used to design presentation slides

"If lawyers develop their cases with help from other lawyers, why can't I write my term paper with help from other students?" What fallacy is being committed in this statement? a. appeal to authority b. hasty generalization c. faulty cause d. faulty analogy e. ad hominem attack

"Sufism is not a sect of Islam, like Shiism or Shunnism, but rather the mystical sides of Islam: a personal, experiential approach to Allah, which contrasts with the more prescriptive, doctrinal approach of fundamentalism like the Taliban." What type of evidence is used in this example? a. definition b. illustration c. fact d. description e. statistic

"Who will be the next student government president?" This discussion question represents a question of a. policy. b. procedure. c. fact. d. conjecture. e. value.

A claim that recommends a particular course of action is a claim of: a. fact b. conjecture c. value d. policy e. coherence

According to Rybacki and Rybacki, the social code responsibility requires that ethical group members a. avoid making arguments containing fallacies. b. reveal the sources of information so others can evaluate them. c. consider the interests of those affected by a decision. d. treat other group members as equals. e. respect established group norms.

All of the following are considered guidelines for effective brainstorming EXCEPT: a. Evaluate ideas only at the end. b. Post the ideas for all to see. c. Wait awhile for group members to think before starting the brainstorming. d. Avoid combining ideas. e. Do not praise other members' ideas as they're suggested.

All of the following guidelines help a group achieve consensus EXCEPT: a. Get everyone involved in the discussion. b. Welcome differences of opinion. c. Listen carefully to other members. d. Use techniques such as trading one decision for another. e. Don't be stubborn and argue only for your own position.

All of the following statements about the minutes of a meeting are true EXCEPT a. The format of the minutes should follow the format of the agenda. b. The more formal the meeting, the more information should be included in the minutes. c. The minutes should be accurate and impartial. d. The minutes should be a word-for-word record of everything that members say. e. The chairperson should delegate the task of taking minutes to another member

Anthropologist Edward T. Hall identifies 4 zones of interaction used by most North Americans. Which of the following answers is NOT one of Hall's zones? a. intimate distance b. personal distance c. social distance d. business distance e. public distance

Argumentativeness is a a. claim supported by evidence and reasons for accepting it. b. process of reasoned interaction intended to help participants make the best decision in a given situation. c. decision based on listening to and analyzing arguments. d. willingness to argue controversial issues with others. e. form of debating in which a judge makes the final decision.

As a decision-making method, voting works best when a. a group is not pressed for time. b. an issue is highly controversial. c. a group is small enough to make vote counting easy. d. there is no other way to break a deadlock. e. the group usually uses voting to make decisions.

At a regular study group meeting, one member asks that everyone be able to "summarize the most important information in each chapter." At the next meeting, a group member distributes an outline of the textbook's important concepts but wonders why no one else in the group has made the same effort. This misunderstanding is an example of a. failure to follow the rules of language. b. denotation. c. failure to interpret nonverbal behavior. d. bypassing. e. concrete words.

Consider using the Decreasing Options Technique (DOT) when a. the group is small, with no more than 7 members. b. members cannot generate many ideas or solutions. c. the group wants to hear from expert and influential members. d. the group wants to ensure equal opportunities for input by all members. e. the group has plenty of time to discuss multiple or controversial ideas.

Each of the following is an example of verbal abuse EXCEPT: a. harsh, sarcastic tone of voice. b. slurs. c. threatening words. d. disagreement. e. obscene language.

Identify the negative listening attitude that does not follow the Golden Listening Rule. a. interested b. responsible c. group-centered d. superior e. open-minded

In order to keep a meeting moving at a comfortable pace, the chairperson should a. review the agenda with all members. b. distribute materials needed for the discussion of issues. c. ask members to evaluate the meeting at the end of the meeting. d. begin on time without waiting for latecomers. e. avoid placing a time limit on each agenda item.

In their book, Decision Making Styles, Suzanne Scott and Reginald Bruce look at five decision making styles. Group members who say "I just can't deal with this right now" are most likely using the __________ decision-making style. a. rational b. intuitive c. dependent d. avoidant e. spontaneous

In this dimension of team talk, members may use casual language, nicknames, or avoid using titles when interacting. a. identification b. interdependence c. conflict management d. social equality e. negotiation

Some group members have suggested that the company sponsor an annual picnic rather than a more formal annual dinner. John disagrees with the others because the company has held a formal dinner every year for more than 10 years. Which fallacy of argument could be attributed to John's comment? a. ad hominem attack b. appeal to authority c. appeal to popularity d. appeal to tradition e. faulty cause

"I knew I wouldn't win the lottery because a black cat crossed my path right after I bought the ticket." What fallacy is being committed in this statement? a. ad hominem attack b. appeal to authority c. appeal to tradition d. faulty analogy e. faulty cause

The president and chief executive of a virtual web space in which users can share comments claims that "The best innovations occur when you have networks of people with diverse backgrounds gathering around a problem." What type of evidence is used in this example? a. fact b. statistic c. illustration d. opinion e. example

The question, "Could we back up and look at this from a different angle?" is an indicator of which team talk dimension? a. identification b. interdependence c. power differentiation d. conflict management e. social equality

When Ralph Nichols wrote "We must always withhold evaluation until our comprehension is complete," which listening strategy was he describing? a. listen for big ideas b. overcome distractions c. "listen" to nonverbal behavior d. listen before you leap e. help your group listen

When engaging in this poor listening habit, a member may interpret critical remarks by others as a personal attack. a. pseudo listening b. selective listening c. superficial listening d. defensive listening e. disruptive listening

Which component of the Toulmin Model of Argument is indicated by words in a claim such as "likely," "possibly," or "probably"? a. reservation b. evidence c. data d. qualifier e. warrant

Which of the following characteristics makes the Single Question Format different compared to the Standard Agenda? a. It focuses on decision making and creativity. b. It focuses on the competent performance of each problem-solving phase. c. It focuses on task clarification solution implementation. d. It focuses on goal clarity and cultivating a supportive communication climate. e. It focuses on seeking consensus and avoiding false consensus

Which of the following is NOT an example of nonverbal communication? a. tone of voice b. physical proximity c. eye contact d. use of words e. facial expressions

Which of the following is the stage of the creative problem solving process in which group members recognize a breakthrough and work to build upon or improve an idea? a. investigation b. imagination c. incubation d. insight e. interrogation

Which of the following words would be considered the most concrete description of a member's behavior? a. disrupts b. rude c. insensitive d. burps e. offends

Which type of listening requires critical thinking skills to analyze what you hear? a. comprehensive listening b. empathic listening c. memory listening d. analytical listening e. responsive listening

While preparing for a corporate job interview, Richard pays careful attention to selecting appropriate clothing (including the long-sleeved shirt to hide his tattoo), reminding himself to smile and establish eye contact with the person who will be interviewing him, and answering possible questions in a strong, confident voice. What aspect of nonverbal communication has Richard failed to consider? a. appearance b. vocal quality c. facial expression d. body movement e. all of the above

You can become a more effective analytical listener by a. avoiding evaluative reactions. b. paying attention to the clarity of a member's words. c. maintaining a strong belief in your own position. d. evaluating the quality of arguments and evidence. e. doing all of the above.

_______________ is the means we use to achieve group goals, the stimulus we use to build relationships, and the evidence we use to assess group work. a. Connotation b. Bypassing c. Climate d. Team talk e. Provisionalism

_______________ was developed by Delbecq and Van de Ven as a way of maximizing participation in problem-solving and program-planning groups while minimizing some of the interpersonal problems associated with group interaction. a. The Standard Agenda b. Brainstorming c. The DOT Method d. Nominal Group Technique e. Single Question Format

As a rule, group problem solving generates more ideas and produces better solutions to complex problems.

The chairperson of a meeting should a. notify everyone who should attend. b. prepare for participation in the discussion. c. distribute minutes and reports after the meeting. d. keep the group focused on the task. e. do all of the above.

"Is it appropriate for parents to bring their children to work when they can't get a babysitter or their daycare center closes for a day?" This group discussion question represents a question of a. policy. b. procedure. c. fact. d. conjecture. e. value.

"My opponent says we can lower taxes. He can't be believed or trusted. Ten years ago, he admitted to being an alcoholic. "What fallacy is being committed in this statement? a. faulty cause b. hasty generalization c. appeal to popularity d. appeal to authority e. ad hominem attack

A company's recycling task force is composed of 15 members. If the task force makes decisions based on a consensus, how many members must be in favor of the group decision? a. 5 b. 7 c. 8 d. 10 e. 15

According to Jack Gibb and his notion of supportive/defensive communication, which communication behavior is the opposite of strategic? a. evaluation b. neutral c. superiority d. empathetic e. spontaneous

All of the following criteria should be considered when determining who should be invited to a meeting EXCEPT a. individuals who will be affected directly by the outcome. b. individuals with special expertise. c. individuals who disagree or represent minority viewpoints. d. individuals who have the power to implement decisions. e. individuals who are uninvolved in the issues scheduled for discussion.

All of the following labels represent how member behavior can disrupt a meeting EXCEPT a. loudmouth. b. interrupter. c. whisperer. d. latecomer. e. tension releaser.

All of the following traits are characteristic of emotional intelligence EXCEPT: a. empathy. b. self-awareness. c. self-regulation. d. self-confidence. e. self-assertion.

An argument is a. the thinking we use to analyze what we read, see, and hear in order to arrive at a justified conclusion. b. the way in which we use critical thinking to advocate proposals, examine competing ideas, and influence one another. c. a hostile confrontation between two or more people. d. a form of debating in which a judge makes the final decision. e. a claim supported by evidence and reasons for accepting it.

Emotional intelligence can benefit a group engaged in argumentation because members will strive to a. state arguments in a neutral rather than a combative tone of voice. b. show they are willing to work things out by talking over the issue rather than escalating it. c. calm down, tune in to their feelings, and be willing to share them with group members. d. look for an equitable way to resolve the dispute. e. All of the above.

Good listeners use their extra thought speed productively. They do all of the following EXCEPT: a. Identify and summarize main ideas. b. Pay extra attention to nonverbal behavior. c. Analyze arguments. d. Assess the relevance of a speaker's comments. e. Listen exclusively for specific facts and statistics.

Group members who say "Let's do it now and worry about the consequences later" are most likely using the __________ decision-making style. a. rational b. intuitive c. dependent d. avoidant e. spontaneous

How should you use team talk to produce a stronger, more cooperative group? a. Encourage group members to express disagreements and listen patiently to dissenters. b. Ask more "what if" questions and make fewer "we can't do it" statements. c. Ask group members to address you by your first name or nickname. d. Speak in a specific and active voice rather than an abstract and passive voice. e. All of the above.

In what way is Functional Theory different than the Standard Agenda method of problem solving? a. Competent performance of each function is more important than performing the function in an exact order. b. Functional Theory recognizes that group goals and unspoken assumptions can affect the choice of solutions. c. Functional Theory emphasizes the group's ability to recognize and understand both the pros and cons when considering a solution. d. Communication is the instrument used, with varying degrees of success, to reach decisions and generate solutions. e. All of the above.

Jack Gibb describes 6 pairs of communication behaviors that influence whether a group's climate is defensive or supportive. Which of the following communication behaviors is the opposite of evaluation? a. control b. problem orientation c. strategy d. superiority e. description

Many people dread attending meetings because a. the meeting was unnecessary b. members arrived late or left early c. the meeting's goal was unclear d. there were too many people at the meeting e. all of the above

Posture, touch, and gestures are examples of a. territoriality. b. intimate distance. c. denotation. d. polychronics. e. kinesics.

Research suggests that nonverbal communication accounts for between _________% of the meaning we communicate to others. a. 20-30 b. 30-40 c. 40-50 d. 50-60 e. 60-70

Researchers conclude that of the total time most people spend communicating in a given day, they spend about ________% of that time listening. a. 10-20 b. 20-40 c. 30-50 d. 40-60 e. 40-70

Researchers maintain that good-looking people _______________ than less attractive people. a. are seen as friendlier b. are seen as more credible c. make more money d. get promoted more often e. All of the above.

Team talk enables groups to a. share information. b. express opinions. c. change destination. d. achieve success. e. All of the above.

The Functional Theory approach to problem solving focuses on a. giving group members a chance to hear and understand the opinions and needs of others. b. planning and coordinating the many steps needed to carry out a solution or agreed-upon action. c. allowing ideas to be generated by individuals working alone rather than emerging from group interaction. d. generating as many ideas as possible in a short period of time. e. preparation, competence, and communication.

The Wings of Freedom tour includes 3 famous World War II vintage airplanes: a B-17 Flying Fortress, a B-24 Liberator, and a North American P-51. What type of evidence is used in this example? a. definition b. opinion c. statistic d. illustration e. example

The elections committee of the Student Government Council is making preparations for the upcoming campus elections. During what part of the agenda should the elections committee chairperson report on the status of the committee's work? a. call to order b. unfinished business c. new business d. announcements e. reports from individuals and subcommittees

The specialized or technical language of a profession is referred to as a. denotative. b. dialects. c. concrete. d. abstract. e. jargon.

Voting works best when a. a group is pressed for time. b. the issue is not highly controversial. c. a group is too large for any other method. d. there are no other alternatives to break a deadlock. e. All of the above

What does your textbook suggest a group can do to curb the disruptive behavior of a loudmouth? a. Interrupt the loudmouth. b. Have that person take minutes. c. Acknowledge that you understand the person's positions. d. Ask for viewpoints from other members. e. Do any or all of the above.

When engaging in this poor listening habit, a member may interrupt others in the group who are speaking. a. pseudo listening b. selective listening c. superficial listening d. defensive listening e. disruptive listening

When group members use different meanings for the same words and phrases, they run the risk of a. team talk. b. connotations. c. abstraction. d. denotation. e. bypassing.

Which of the follow listening strategies would you be using if you asked "How can I use what I am hearing?" a. listen for big ideas b. overcome distractions c. "listen" to nonverbal behavior d. listen before you leap e. ask WIIFM

Which of the following answers is an example of the kind of evidence you could use in an argument? a. facts and opinions b. definitions and descriptions c. examples and illustrations d. statistics e. all of the above

Which of the following is NOT part of the HURIER Listening Model? a. hearing b. responding c. evaluating d. interpreting e. repeating

Which of the following is an example of an abstract word? a. meeting b. table c. computer d. dictionary e. fairness

Which step in refuting an argument would be characterized by a statement such as "I don't support the increase in student activity fees for 2 reasons: the college just raised tuition 5%, and the poor economy has stressed many students and their parents to the limit"? a. assess the reasoning b. state the opposing claim c. assess the evidence d. listen to the argument e. preview your objections

You can become a more empathic listener by a. being conscious of your feedback. b. focusing on the speaker, not yourself. c. avoiding talking about your own experiences and feelings. d. monitoring your feedback to show concern. e. Doing all of the above.

You should ask all of the following questions when trying to determine the objectivity or accuracy of evidence from an internet source EXCEPT: a. Is statistical data well labeled and easy to read? b. Are the sources of information available so you can verify their claims? c. Does it account for opposing points of view? d. Is the information free of grammatical, spelling, and typographical errors that could indicate a lack of quality control? e. Do you agree with the source's claims and point of view?

Effective group members who understand the importance of team talk use "I" language more than they use "you" and "we" language.

"All Input, No Putdown" is a characteristic of the Nominal Group Technique (NGT).

"It just feels like the right thing to do" describes the thought process of a dependent decision maker.

"Leadership is the ability to make strategic decisions and use communication effectively to mobilize group members toward achieving a common goal" is an example of an opinion.

"Wouldn't it be great if you submitted a plan based on total group consensus?" is an example of the minimal power differentiation dimensions of team talk.

A chairperson's job is complete when a meeting adjourns.

A dialect is the sound of one language imposed on another.

A group member showing nonverbal immediacy would lean back, sit farther away from members, and rarely make eye contact.

A number of studies have demonstrated that group members prefer face-to-face seating for cooperative activities.

A question of conjecture asks whether something is true or false.

A question of policy asks whether something will or will not happen.

A question of value asks whether something good or bad will or will not happen.

According to Jack Gibb's characteristics of supportive and defensive communication climates, control is the opposite of spontaneity.

According to your textbook, the phrasing of an effective paraphrase can vary in 3 critical ways: knowledge, emotion, and desire.

After group members approve a business meeting's agenda and minutes, the next step is to take up new business.

All meetings follow the traditional sequence of business agenda items.

An appeal to tradition is a fallacy that justifies an action because many others do the same thing or share the same opinion.

An argument and an opinion are essentially the same concept.

An important element of the creative problem solving process is to be judgmental of ideas

Arguing in groups is always disruptive and should be avoided.

As a form of evidence, a fact is a statement that evaluates an event, idea, person, or object.

Brainstorming is based on several models including John Dewey's Reflective Thinking Process.

Bypassing is the means we use to achieve group goals, the stimulus we use to build group relationships, and the evidence we use to assess group work.

Competitive argumentation recognizes that other's ideas and arguments are as important as you own.

Consensus occurs when the majority of group members agree to support a decision or action.

DOT is a brainstorming technique intended primarily to generate more ideas

Decision making and problem solving are the same.

Direct and consistent eye contact is insulting to many North Americans.`

Distractions in the listening process are primarily environmental.

During the course of an argument, men are much more likely to search out many different perspectives on a subject as well as ask questions.

Each step of the Functional Approach to group problem solving should be completed in order.

Effective empathic listeners welcome opportunities to hear something new or challenging and pay special attention to the eloquence of a member's words.

Brainstorming is based n the assumption that quantity of ideas and output breeds quality.

Adding a visual component to the group decision-making process enhances both the efficiency and effectiveness of group work.

An argument is an idea or opinion supported by evidence and reasoning

1. Purpose 2. Audience 3. Credibility 4. Logistics 5. Content 6. Organization 7. Delivery

Presentation Guidelines

"A claim of value evaluates whether something is good or bad, right or wrong, worthwhile or worthless" is an example of a definition.

"Hey Fred, try to find out whether Bob will be able to hang out with us after the meeting is over" is an example of the social equality dimension of team talk

"In one study, workers rate 69% of the meetings they attended as ineffective" is an example of statistics used as evidence.

"It feels like the right thing to do" describes the thought process of an intuitive decision maker.

"Robert's Rules of Order is used by the majority of groups that follow the rules of parliamentary procedure" is an example of a fact.

A basic principle of brainstorming is that deferring judgment improves the quality of input.

A business agenda should include several items including a call to order, approval of the agenda, reports, unfinished business, and new business.

A coincidental gathering of group members does not constitute a meeting.

A consistent finding across several studies is that speakers of Standard American English are judged as more intelligent, ambitious, and successful.

A group member engaging in Gibb's supportive behavior labeled empathy might say, "I can't believe he said that to you. No wonder you're upset."

A meeting's official chairperson is responsible for reviewing the minutes, distributing the minutes of the meeting, and sending any reports that were prepared.

A person's role in a group can influence their listening behavior.

A roundtable seating arrangement tends to foster more interaction than other arrangements.

Abstract words refer to ideas or concepts you cannot see or touch, such as dignity, hope, and faith.

According to one study, more than 70% of executives report that most of the meetings they attend are a waste of time.

According to your textbook, it may be easier to "listen" to group members in a text-based virtual meeting than in a face-to-face setting.

According to your textbook, people without listening training listen at only 25% efficiency.

Impromtu

a form of delivery without advance preparation or practice

Demographic Traits

age, gender, race, ethnicity, religion, educational level, marital status

Logistics

describes the strategic planning, arranging, and use of people, facilities, time, and materials relevant to your presentation

Individual Traits

distinct features of particular group members

Credibility

extent to which an audience believes you

What is the single most important physical characteristic in an oral presentation?

eye contact

Ethos

greek word for character

Extemporaneous Speaking

most common form of delivery; involves using an outline or notes to guide you through a presentation

Presentation Aids

supplementary audio and/or visual materials that help an audience understand and remember the content of a discussion or presentation

multimedia

technology that enables you to combine words, charts, graphics, sounds, and animation in a single presentation

Team Presentation

well-coordinated, persuasive presentation by a cohesive group of speakers who are trying to influence an audience of key decision makers

Presentation Purpose

what you want your listeners to know, think, believe or do as a result of your presentation

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