CMST 3130 - Midterm

Types of Spaces - Proxemics

- Intimate (0 to 18 inches) - Personal (18 inches to 4 feet) - Social (4 to 10 feet) - Public (10 feet to infinity)

Coercive

Ability to push

The three parts of an outline that are basically the same statement are ____________________________?

Central Idea, Preview and Signpost and Summary

Human Relations - Assumptions of Leaders

Influenced by power & position but also how they are treated - They will perform better if you pay attention to feelings - Ex: Google, Paypal

Arleta is delivering a speech using the following preview statement: "In this speech, you will learn about paid parental leave programs in three countries, which are Canada, Norway and Australia." What organizational pattern is Arleta using for her speech?

Topical

"Now that we have discussed the early years of Union Pacific Railroad's formation, let's talk about the building of the trans America rail lines across the United States" is an example of __________________.

Transition Statement

Sandy delivers her speech at a local professional organization luncheon and works extra hard on being spontaneous, conversational and informal in order to put the audience at ease. She says words like "yeah" and "like" several times during the speech. Sandy is said to be using what kind of vocalics?

Vocal fillers

Human resources - Assumptions of Leaders

- Empowerment w/ control - Workers have more decision making opportunities - Ex: Southwest Airlines

When delivering a speech to adults, it is important to ______________________.

- Give information that can be used immediately - Demonstrate how the information is relevant to the audience - Involve audience members in the learning process

The Styles Approach - Leadership

- Influencing Others Types: - Authoritarian: giving others - Democratic: formal voting, inclusion (Ex: Middle management, committee) - Laissez-faire: Hands-off, laid back Must be able to be more between the types

There are several reasons why it's a good idea to repeat questions asked of a speaker. According to your textbook, which of the following is correct?

- Paraphrasing ensures the speaker understands the question - Restating the question makes sure everyone can hear the question - Restating the question buys you more time to think of an answer

Trait Approach - Leadership

- Psychological, communication, physical attributes - Persuasive, big personality, dominate, extroverted Ex: Marine

Functional Approach - Leadership

- Task Functions: Get the work done (Delegating, facilitation, training) - Process Functions: Creates a harmonious climate (Manage conflict, rewarding team) - Analytically driven

3 Organizational Patterns of Informative Speaking

1) Topical 2) Chronological 3) Spatial

The part of an outline that serves as a linkage between two distinct ideas or points is called _______________.

A transition

Reward - Power

Ability to bestow gifts or money

Expert - Power

Arises from having Knowledge Ex: Professor?

APA Format - Book

Author, A. A. (Year of publication). Title of work: Capital letter also for subtitle. Location: Publisher.

Kahlil, a marketing CEO, usually arrives at the office before others, catches up on emails and other correspondence, and keeps his office neat and clean. Furthermore, Kahlil keeps his door open and encourages suggestions from his team. He leaves office at 5:00 p.m., does not bring work home, and makes sure he participates in all workplace activities. How do leaders such as Kahlil nonverbally communicate the organization's culture?

By acting as role models, coaches and teachers

"Three elements of the life of Warren Buffett are his founding and leadership of Berkshire Hathaway, his support for philanthropic organizations like his family foundations and the Bill Gates Foundation, and his work as an author" is an example of a(n) ______________________________.

Central Idea

Which factor reflects the organizational culture in which employees are recognized and rewarded for their achievements, and these elements are valued by the organization?

Ceremonies

According to which approach to motivation does a leader assume workers are motivated to work hard when they are rewarded for good work and not rewarded for poor work?

Classical

Paul is a high school English teacher, and after several months at a new school, he realizes the students are not effectively able to write and talk when interacting with their teachers. They also failed to perform in their written and verbal exams. What skills do the students lack?

Communication

The first step to preparing a speech is _____________________________.

Considering the audience

Which component of communication is related to the physical, historical and psychological communication environment?

Context

The term that describes an audience's perception of a speaker's competence, trustworthiness and dynamism is called _________________.

Credibility

Your textbook suggests various ways to reduce your communication apprehension about delivering a speech. According to the textbook and in-class lectures, what technique would best relieve the physiological symptoms you might feel before your speech?

Deep breathing

Rondell, a structural engineer with a local consulting company, speaks at a City Council meeting opposing a plan proposed for a new bridge to be built in the city's downtown. Rondell is delivering ___________________________.

Expert testimony

Joseph, manager at Mottola, Inc., calls a meeting with his team to discuss a new project. In the meeting, he motivates his team members, sets their work agenda for the project, and alleviates any concerns about the schedule. In this scenario, what role is Joseph playing?

Leader

Which ability does communication competence enhance?

Leadership

_________ is the process of receiving, constructing meaning from, and reacting to verbal and nonverbal messages.

Listening

The person who keeps things organized and emphasizes accomplishing specific tasks in an organization is called a(n):

Manager

Acronym for Plagiarism

PIG P I G

The symptoms of communication apprehension that many people feel including butterflies in the stomach, sweating, dry mouth and shaking are all:

Physiological

When a speaker decided to organize the outline with the most prominent main point first and then the less significant points later in the speech, he or she is using what organizational concept?

Primacy

Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates?

Referent

APA Format - Newspaper

Schultz, S. (2005, December). Calls made to strengthen state energy policies. The Country Today, pp. 1A, 2A.

Which process helps us connect to others?

Sharing Sense

Situational Approach - Leadership

Situations: Interactive process linked with culture, the limitations, personalities, and group needs Ex: Rudy pre & post 9/11

Peter and Arnold are in graduate school. They are assigned a project and meet at the library to discuss the specifics. Peter shares the information he had collected during his research while Arnold listens and tries to understand what Peter is saying. In this scenario, what role is Peter playing?

Source

The cardinal sin of presenting a speech is to ____________________________.

Stare at the screen and turn your back to the audience

In an architecture firm, the general manager sits in a glass office and has a secretary who filters his visitors and phone calls. The other staff members sit in cubes. This scenario illustrates an individual's

Status

____________ can be verbal or nonverbal.

Symbols

In the BP Oil Spill in the Gulf of Mexico, the type of presentation made by the public relations staff of BP at the early stages of the crisis should have been delivered:

in Manuscript

Legitimate - Power

the ability to influence others by right of one's position in an organization, the office held, or formal authority Ex: Mayor