COB 204 ch.5

Semi-structured

A company's annual employee evaluation best fits which type of decision? a) unstructured b) structured c) semi-structured d) confrontational e) wisdom

Design

Amanda is working for the CEO of a small company. He is trying to make a strategic decision about a new product. He has asked Amanda to build a model the represents and simplifies the problem. Amanda's boss is in the ______________ phase of the decision-making process a) implementation b) choice. c) design d) intelligence e) consideration

data mining, OLAP, multi-dimensional analysis

Businesses use these to determine customer's patterns

simulate the solution

Choice is when you _____

Structured and operational control

Computer support is greatest for which of the following problems? a) semistructured and strategic planning b) unstructured and operational control c) structured and operational control d) semistructured and management control e) structured and management control

Data mining

Credit card companies would most likely use which of the following to check for fraudulent credit card use? a) Data mining b) Expert systems c) Neural networks d) Multidimensional data analysis e) Structured query language

not specific, goal driven

Data mining is _____ ______ while OLAP is _____ ______

solution in theory

Design is where you come up with a ___

Intelligence, design, choice, implementation

Four aspects of the decisions making role

Intelligence

In the _____ phase of the decision-making process, managers examine a situation and identify and define the problem. a) implementation b) choice c) design d) intelligence e) consideration

Choice

In the _____ phase of the decision-making process, managers test potential solutions "on paper." a) implementation b) choice c) design d) intelligence e) consideration

find the problem

Intelligence is where you ______

interpersonal

Liaison is a ____ role

Structured

Rank-and-file employees tend to make more _________ decisions. a) structured b) unstructured c) undocumented d) semi-structured e) procedural

Structured

The type of decision that can be made by following a definite procedure is called a(n) ______ decision. a) structured b) unstructured c) undocumented d) semistructured e) procedural

No specific objectives, prediction, patter identification

Three things thats identify data mining

The first three phases of the decisions-making process need not occur in any particular sequence

Which of the following is not a characteristic of a structured decision? a) It is routine. b) It is repetitive. c) Human intuition is not involved. d) The first three phases of the decision-making process need not occur in any particular sequence e) Standard solutionsexist.

Spokesperson

Which of the following is not a decisional role of managers? a) spokesperson b) resource allocator c) entrepreneur d) negotiator

Spokesperson

Which of the following is not an informational role of a manager? a) spokesperson b) analyzer c) disseminator d) liaison

Monitor

Which of the following is not an interpersonal role of a manager? a) figurehead b) monitor c) leader d) liaison

Management

_____ is the process by which organizational goals are achieved through the use of organizational resources. a) Organizational decision making b) Operations c) Organizational strategy d) Organizational productivity e) Management

Structured

________ decisions are more common at lower organizational levels. a) Structured b) Unstructured c) Undocumented d) Semi-structured e) Procedural

Dashboard

a BI application that provides rapid access to timely information and direct access to management reports

Business Intelligence

a broad category of applications, technologies, and processes for gathering, storing, accessing, and analyzing data to help business users make better decisions

Decision

a choice that individuals and groups make among two or more alternatives

Geographic information systems

a computer-based system for capturing, integrating, manipulating, and displaying data using digitized maps

Management

a process by which an organization achieves its goals through the use of resources

OLAP or Multidimensional data analysis

a set of capabilities for "slicing and dicing" data using dimensions and measures associated with the data

Model

a simplified representation, or abstraction, of reality

Reality mining

allows analysts to extract information from the usage patterns of mobile phones and other wireless devices

Decision support systems

business intelligence systems that combine models and data in an attempt to solve semistructured and some unstructured problems with extensive user involvement

Corporate Performance Management

the area of business intelligence involved with monitoring and managing an organization's performance, according to key performance indicators such as revenue, return on investment, overheard, and operational costs

Data Mining

the process of searching for valuable business information in a large database, data warehouse, or data mart

Productivity

the ratio between the inputs to a process and the outputs from that process

interpersonal, informational, decisional

what roles do all managers perform