cohc

Which of the following statements is true of eye contact?

Lack of eye contact while a patient is talking may be interpreted as avoidance or disinterest by the patient.

Which of the following statements is correct regarding patients who are deaf or are hard of hearing?

Only about 30% of English sounds are visible on the lips, which may make speech reading difficult.

_________ questions lead to the kinds of answers that HCPs will want to paraphrase - that is, longer, more detailed and emotional answers.

Open-ended

To show empathy to the patient is to

To show that you feel what the patient is feeling

Which of the following strategies is more effective when working with a patient of advanced age?

Write down instructions for their later use as a reference.

The difference between assertiveness and aggressiveness is important to understand because

You need to be able to comfortably and confidently express your ideas and opinions while still respecting those of others

While there is no universally agreed-upon definition of the term "cultural competence," most definitions today

contain the idea that cultural competence requires an understanding of one's own culture and background in order to understand other cultures.

Of particular importance to the HCP is the facial expression of

pain

A distance of 1.5 to 4 feet apart (about an arm's length) is referred to as ____________ distance.

personal

According to a recent Kaiser Family foundation survey

48% of Latino respondents believed they would receive lower quality health care than whites.

According to a recent Kaiser Family foundation survey

55% of African American respondents believed they would receive lower quality health care than whites.

It is generally accepted that _________ of communication is nonverbal

70%

During the patient interview, which type of question provides the most objective and subjective information from the patient?

An open-ended question

Individuals with low health literacy

Are more likely to have a chronic disease and are less able to manage their care effectively.

Which of the following strategies is more effective when working with a deaf or hard of hearing patient?

Gain the patient's attention before you speak.

Which of the following strategies is more effective when working with a patient with dementia?

Give one-step directions and instructions.

HIPAA stands for

Health Insurance Portability and Accountability Act

Which of the following factors contribute to the development of an ideal environment for communication between the HCP and their patient?

Maintain a friendly or neutral facial expression.

When you are genuine, you

Make sure that everyone you meet gets to meet the real you

In HIPAA, "portability" stands for

Making sure the patient can take their insurance with them when they change or leave jobs

In terms of position, which of the following is considered a preferred practice when interacting with a patient?

The HCP should maintain a distance of about an arm's length in the examination room or triage area.

__________ is a rational, objective, and unbiased tone, the tone we use to indicate to the listener that we are using the analytical portion of our brains.

The Problem-Solving Tone

Which of the two common approaches to the patient interview is more likely to result in a more thorough and complete medical record?

Team approach

Which of the following strategies are more effective when working with a visually impaired patient?

Tell the patient when you leave and return to the area

___________ is an authoritative and judgmental tone, the tone we use to give orders, exert leadership, or pass judgment.

The Directive Tone

___________ is a spontaneous, emotional, and uninhibited tone.

The Expressive Tone

In terms of touch, which of the following is considered a preferred practice when interacting with a patient?

A patient should be told when, where, and how they will be touched during an examination or clinical procedure.

Which of the following statements is true of eye contact?

A speaker's gaze is more intermittent than the listener's with the amount of eye-gazing becoming decreased as the complexity of the topic increases.

Which of the following strategies are more effective when working with a medical interpreter?

Avoid the use of informal vocabulary

Which of the following statements is correct with regard to changes in the makeup of American society?

By 2050, the Hispanic and Asian populations should nearly triple.

Which of the following guidelines should be employed during the patient interview?

Call the patient by name

When the HCP asks their patient "Are you available for the blood tests on Monday?" they are using a/an _______________ question.

Closed

Which of the following is not an element of the "Volcano Model" of the process of cultural competence?

Cultural cures.

Which is not important to remember when dealing with angry patients?

Defending yourself and co-workings against wrong complaints

Appropriate self-disclosure works best when

It allows you to show empathy for the patient and builds rapport

Which of the following is true of the Cultural Competence Continuum?

It describes a range of levels of cultural competence.

Which of the following is true of "Cultural Proficiency" on the Cultural Competence Continuum?

It describes individuals or institutions that have a high regard for diverse cultures and see this ethical stance as a foundation to guide their endeavors.

Which of the following guidelines should be employed during the patient interview?

Paraphrase important statements

Which of the following is not inappropriate when self-disclosing to a patient?

Providing empathy, paraphrasing, and building rapport

The category of nonverbal communication that involves territoriality and personal space, position, and posture is referred to as

Proxemics

Showing courtesy is

Showing consideration for other people's feelings and needs

Which of the following is not an essential personal skill for the healthcare professional?

Showing that you are generally right

In the team approach to the patient interview, the second interview which is conducted by the primary care provider typically focuses on ________

The chief complaint and other critical information revealed by the patient in the first interview

Which of the following qualities in the "Volcano Model" describes Cultural Desire?

The desire of the HCP to become more culturally knowledgeable and skillful.

Which of the following is not an important reason for paraphrasing what a patient says to the HCP?

To keep the patient entertained during a long office visit

Verbally, you can show the patient respect by

Using an appropriate title such as Dr., Mr., Ms., or Mrs.

____________ is the use of spoken words and sounds to transfer a message from one party to another.

Verbal communication

The ____________ distance allows the HCP to touch, examine and care for the patient.

intimate