COM-120 Quiz Answers (Chp. 1 - around Chp. 7)

At a restaurant where a crowd is enjoying happy hour, you focus on your friend, filtering out all the other noise. This occurs in which stage of the perception process?

Selection

After arguing with a friend last night, you are still upset but want to apologize. Which response would work best in this situation?

Send your friend a text indicating you're sorry and would like to talk later.

A member of Generation Z, Kristen dates, sleeps, and hangs out with friends less than her mother did when she was a teen. According to research on trends in technology use, which device is most likely to blame?

Smartphone

After seeing the latest fashion trends on Instagram models, you immediately decide that you need to lose 15 pounds by summer. These feelings are likely a result of which phenomenon?

Social comparison

A growing body of research suggests that the linguistic differences that do exist are relatively minor in light of the similarities between the sexes.

True

Criticism is rated more favorably when delivered in concrete rather than abstract terms.

True

Evasive approaches can be attempts at politeness that save face for both senders and receivers.

True

Members of co-cultures develop unique patterns of communication and connection.

True

"When you abruptly hung up on me, I was furious. What were you feeling?" Which component is needed to complete this perception check?

Two possible interpretations of the behavior

Balancing the demands of being a first-string quarterback and an "A" pre-med student reflects which characteristic of impression management?

We strive to maintain a multifaceted identity

Asking a black colleague how she got her job is an example of __________.

a microaggression

After attending two loud concerts and a fireworks display on the 4 th of July long weekend, you find yourself asking people to repeat what they just said. What type of problem are you likely experiencing?

auditory fatigue

Members of ____________ develop unique patterns of communication and connection.

co-cultures

Roommates who get off to a bad start tend to experience a negative spiral. This is likely due to the fact that we cling to first impressions, also known as __________.

confirmation bias

Janelle considers herself a survivor of domestic abuse rather than a victim, a term she prefers for its __________ meaning.

connotative

On a __________ level, users hit Like to communicate "I agree with your post" or "I found that amusing." On a __________ level, it can mean "I support you," "I appreciate you," or even "I'm sorry."

content; relational

"Are you busy Saturday night?" your mom asks because she wants you to babysit your younger brother. This is an example of a(n) __________ question that __________.

counterfeit; carries a hidden agenda

A(n) __________ is a type of __________ speech that attempts to distance a speaker from remarks that might be unwelcome.

disclaimer; powerless

Firing off a hostile email with no concern for the consequences is an example of __________.

disinhibition

"Girls are as good as boys at math" is a nonsexist statement.

false

"Just be yourself" is the best advice for everyone at work.

false

A low-context culture relies heavily on subtle, often nonverbal cues to maintain social harmony.

false

A task orientation listening style is effective because it focuses on the other person's feelings.

false

Empathizing with others requires agreeing with them.

false

Gender refers to biological characteristics of a male or female.

false

Harmful effects that may result from using mediated channels appear to be larger than critics originally claimed.

false

In a series of experiments, over 90 percent of subjects chose to tell a face-saving lie rather than tell the truth or equivocate.

false

It's not necessary for communicators to understand each other's intentions for pragmatic rules to work.

false

Listening is an automatic and involuntary process.

false

Masspersonal posts are well suited as a primary means of communicating with the people close to you about important topics.

false

Mediated channels are richer than face-to-face communication.

false

Mindless listening is a negative activity that should be avoided.

false

Online communicators self-disclose at lower rates and share fewer emotions than they would in person.

false

People generally value unsolicited advice.

false

Perception checking provides enough information to fully understand another person.

false

Pseudolisteners fail to look others in the eye or nod and smile because their minds are in another world.

false

Research shows that men are generally more perceptive about interpreting others' nonverbal cues.

false

Texting and social media are standard channels for professional etiquette.

false

Asking for __________ helps address ambiguous language, which consists of words and phrases that have more than one commonly accepted definition.

feedback

After being unexpectedly fired, you are careful not to show any emotion as you pack up your desk. Back at your apartment, though, you break down in tears with your dog. In Erving Goffman's terms, your behavior differs because it involved ____________ and ____________ regions, respectively.

front; back

A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening.

hearing

Items in the __________ area of the Johari Window become public primarily through self-disclosure.

hidden

"We" language can help build a constructive communication climate and develop verbal __________.

immediacy

People raised in __________ cultures, which value independence, are often less adept at perspective taking than those __________ cultures, which value interdependence.

individualistic; collectivistic

Avoiding eye contact with an American interviewer when answering questions could be interpreted as a sign of __________.

insincerity

People who are androgynous have relatively equal __________ and __________ characteristics.

masculine; feminine

Sharing __________ updates is a useful tool for maintaining relationships within your larger network.

masspersonal

Any type of communication occurring via a technological channel is a form of __________ communication.

mediated

Dylan sees Coach Connor as a bully. Coach Connor seems himself as a motivational trainer and mentor. Dylan and Connor have different __________.

narratives

A hot, stuffy room is an example of which barrier to listening?

noise

Alberto won't work overtime in the hope of getting a raise or promotion. He's more concerned about spending time at home with his family. Alberto is likely from a(n) __________ culture.

nurturing

Much of the advice people offer on listening is __________.

overly simplistic

After overhearing one person say to another, "I think we should break up," you expect a serious conversation to follow, but instead, they laugh and chat happily of other things. Clearly, this couple shares cues and experiences that shape their interpretation of what was said. In other words, they have their own __________ rules.

pragmatic

Interpersonal listening is defined as the process of __________ and responding to others' messages.

receiving

One person's act of self-disclosure increases the odds that the other person will reveal personal information in an act of __________.

reciprocity

After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?

relational

"Female" and "male" are terms that designate __________, whereas "femininity and "masculinity" are terms related to __________.

sex; gender

In Western cultures, ____________ is likely to be interpreted as lack of interest, unwillingness to communicate, hostility, anxiety, shyness, or a sign of interpersonal incompatibility.

silence

Technology works best to connect us with others when it's used as a __________ for face-to-face communication.

supplement

In English, the word for 20 is "twenty," but in Spanish, it is "veinte." This difference illustrates that language is ____________.

symbolic

Surveyed students said they typically __________ friends, __________ family members, and __________instructors.

text; phone; email

Both sign language and spoken language are symbolic in nature.

true

Everyone has a daily cycle in which all sorts of changes constantly occur, including variations in body temperature, sexual drive, alertness, and tolerance to stress.

true

Excessive media use and loneliness often go hand in hand.

true

Insulated listening is almost the opposite of selective listening.

true

Linguists argue that various dialects should be viewed as different rather than deficient forms of English.

true

Listening accuracy suffers when listening to multiple sources at the same time.

true

Listening, as defined in your textbook, is broadly defined to include the written word.

true

Most Americans have fairly high self-esteem and rate themselves as generally "above average."

true

Most people focus on positive features and omit or downplay negative details from their online profiles.

true

People who primarily use the relational listening style are typically extroverted, attentive, and friendly.

true

Perception checking signals an attitude of respect and concern for the other person.

true

Research has found that people with cold dispositions have more difficulty interpreting and labeling the emotions of others than people with warm dispositions.

true

Research suggests that whether they mean to or not, communicators often see the world through a gendered lens—and women are often perceived and treated unfairly.

true

Roommates who had positive initial impressions of each other are likely to have positive subsequent interactions due to confirmation bias.

true

Swearing can build solidarity and be a term of endearment.

true

Texting about routine or mundane topics can help build relational intimacy in dating couples.

true

"I'm sorry" can mean different things to a Japanese and an American speaker due to cultural differences in __________.

verbal codes

Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly—between __________ and __________ words per minute.

100; 140

Most social media users are aware of approximately how many people in their audience?

25 percent

A complete assertive message contains __________ kinds of __________ statements.

3; "I"

"You haven't responded to my last email. I don't know if you're upset with me or if you didn't see my message." Which part would complete this perception check?

A request for clarification about the behavior

Mallory, who uses a wheelchair, requested a cubicle closest to the office elevator and speaks openly about her disability with colleagues. Which strategy is she employing at work?

Accommodation

How do a supporting listening response and an evaluating response differ?

An evaluating response is more directive and less reflective

At 55, Julia is applying for a supervisor's position in a technology company where the management team is all in their 30s. What type of interview might she prefer in this situation?

An online interview that may minimize the perception of differences due to gender, social class, race or ethnicity, and age

Most job interviews and first dates are clear examples of which characteristic of impression management?

Deliberate impression management

At an outdoor café in France, you hear an American ask, "Why doesn't everyone just speak English?" This question reveals which attitude?

Ethnocentrism

Calling someone big boned rather than obese is an example of what kind of language?

Euphemistic

Someone you knew from high school but lost touch with many years ago posted their wedding anniversary photo on Facebook. How should you respond?

Facebook Like

Classifying someone as "uncooperative" uses which type of perceptual schema?

Interaction-based

Partners in a satisfying relationship are likely to view each other more benevolently than accurately. This tends to occur at which stage of the perception process?

Interpretation

Asking yourself whether you would deliver the same message in person helps you follow which guideline for competence in mediated communication?

Keep your tone civil.

Having a supervisor who is an active, empathic listener is correlated with which of the following?

Less stress and higher satisfaction at both work and home

Perception checking has the best chance of working in what type of culture?

Low-context

According to cross-cultural research, who might be expected to be comfortable with the smallest zone of personal space?

Marisol from Mexico City

Despite weekly lunches, you feel that you and a close friend are drifting apart. So, in addition to texting and posting on her Facebook wall, you decide to phone and email her occasionally. This behavior is consistent with which theory?

Media multiplexity

Katie works part-time at a restaurant and tips 25 percent whenever she eats out. Her partner, Omar, is a teacher and disapproves of her "generosity." Which roles most significantly influence their different perceptions of tipping?

Occupational