COM 229 Full Set
Disseminating a standardized form to a broader public represents which degree of separation in the scaling up process?
6th
Which of these is/are an example of sources of power in organizations?
ALL OF THE ABOVE (Use of organizational structure, Control of knowledge and information, Ability to cope with uncertainty)
Organizational conflict can occur at all of these levels EXCEPT...
ALL OF THE ABOVE are potential levels of conflict for organizations. (Individual/intrapersonal conflict, Interpersonal conflict, intergroup conflict, inter and intraorganizational conflict)
An anesthesiologist asking about a patient's medical condition before determining the sedation strategy is an example of which of the following flows of communication?
Activity coordination
Carolyn is working as a school psychologist for the Bloomington school district. One thing she appreciates most about her job is her ability to chat with colleagues. Every Tuesday after school, Carolyn goes out with some other teachers to drink root beer and chat about the latest Channing Tatum movie; and Thursday mornings she meets up with psychologists from nearby districts for a spinning class and coffee before work. These colleagues and outings fulfill which of Maslow's needs?
Affiliation
Which of the following is the correct sequence for the stages of organizational socialization?
Anticipatory — encounter — metamorphosis
Which of the following is/are a principle of Fayol's principles of organizational attitudes?
Both A & C (Suboordination of individual interest, Esprit de corp)
According to Thomas' (1976) conflict management styles, when an individual exhibits high concern for others and high concern for self, the individual is using which type of conflict management style?
Collaboration
Which is NOT one of the four main accepted aspects of organizational cultures accepted by most modern scholars?
Cultures can be managed
Which of the following is NOT a phase of socialization?
Development phase
Demographics of a population entails these characteristics EXCEPT...
F. desire to hold a specific job (e.g., firefighter, accountant, mime).
(T/F) Bounded rationality is the idea that rational thoughts tend to vary person to person and thus are hard to measure.
False
(T/F) Felt conflict occurs when conflict is enacted through communication
False
Most organizations have a single culture
False
Organizations can be only be found in "brick and mortar" physical locations.
False
The concept of exchange is central to transformational leadership.
False
The most basic, foundational need in Maslow's Hierarchy of Needs is safety needs.
False
Very few organizational communication scholars have objected to the container metaphor, which explains how communication occurs within organizations.
False
All of the following are typical problems that are identified in the organizational change process EXCEPT:
Financial strain causes slow implementation
Which of the following terms refers to the influence of mere attention on changes in behavior.
Hawthorne effect
When a dominant group leads another group to accept subordination as the norm is known as:
Hegemony
Deal and Kennedy describe "strong cultures" and how they will increase the success of a business. Which is one of the characteristics of a "strong culture"?
Heroes
_______ within systems means that organizations consists of subsystems and are embedded within a larger supersystem.
Hierarchical ordering
The classical paradigm includes all these EXCEPT [the]...
Human Resource Paradigm
A non-profit leader states, "I don't care that we are going bankrupt, we are doing the right thing and that is what is most important!" when discussing a future company decision with his employees. This is an example
Illusion of Morality
Jacob has been hinting that he loves to bowl and would like to join the company bowling team in order to get to know his new coworkers. He is probably using which one of the following information seeking tactics?
Indirect questions
Learning about the inside language of an organization best represents crossing which boundary of membership negotiation?
Knowledge
Which one of these best describes Mayo's research (better known as the "Hawthorne Studies") and their findings?
Manipulated environmental factors in production lines to find that management involvement and consideration motivated workers
According to Miller (2015), all these are critical features of organizations EXCEPT?
Nonhierachical structure
In the role-development process, the phases are the role-taking phase, the role-making phase, and the:
Role-Routinization
Shirley goes for an interview at Minara and Co. The interviewer asks questions to determine whether Shirley would be a good fit to the job and the organization. This is an example of which of Pfeffer's seven practices?
Selective hiring
Which is NOT one of the factors discussed that can influence the conflict management process?
Situational factors
Systems are characterized by an input-throughput-output process (Farace, Monge, & Russell, 1977). Consider a production line, by which raw materials are put through a stamping machine to create widgets. From a systems perspective, which element of this process represents the throughput process?
Stamping Machine
According to the Montreal School of CCO, substance and meaning represents which part of the "co-orientation" process?
Text
What best describes a bona fide group perspective?
The perspective that a a group should consider factors such as a shifting membership, permeable boundaries, and interdependence in the organization.
According to McGregor's Theory X, which of the following is IS a trait of a Theory Y employee or manager:
They will exercise imagination and creativity to meet organizational objectives.
Which of the following is NOT a symptom of groupthink?
Time Pressures
Postmodern Feminist hope to achieve which goal or stance?
To deconstruct male dominated meaning systems in order to highlight women's perspective.
Older employees at Barnes Distribution are of the view that their new manager is not a good leader because "he is short, and short people get angry often". This is an example of what leadership theory/model?
Trait theory
A closed system is a characteristic of bureaucracies.
True
A press secretary's job to communicate an organization's message is a clear example of ventriloquism.
True
Changing demographics demand that organizations learn to communicate efficiently with a culturally diverse workforce.
True
Your organization is faced with some pretty radical changes—a recent revision in the state tax code is forcing your company to radically alter the way employees file time cards so that it's much more problematic and irritating for employees. Trying to reduce the equivocality of how the new policies will affect its organizational members, management utilizes a strategy of top-down communication that is most effective at communicating change, as it focuses on fundamental issues related to change and success, and will allow employees to explore various possibilities for implementing the new time card system. Which strategy is your manager using?
Underscore and Explore
The importance of rules for organizational functioning is a feature of...
Weber's bureaucracy.
According to McGregor, which of the following characterize the assumptions of a "Theory X" manager?
Workers are lazy, Workers dislike responsibility, Workers are not very bright, - All of the above are assumptions of a Theory X manager.
The conflict management style characterized by satisfying another's needs while sacrificing one's own needs is considered...
accomodation
The executive committee at the Scrooge Corporation decided that the company should forgo Christmas bonuses, as that strategy was effective in cutting costs last year and it did not have an adverse impact on employee morale. What type of decision making is the executive committee using?
an analogical model
While examining an organization, a communication consultant notices that all the employees wear jeans and t-shirts to work everyday this is an example of an organizational
artifact
While examining an organization, a communication consultant notices that all the employees wear jeans and t-shirts to work everyday this is an example of an organizational...
artifact
The deepest level of an organization, and most difficult to recognize according to Schein (1992), is/are...
assumptions
One encompassing theme in the classical approaches (including classical management, bureaucracy, and scientific management) power is_______ power.
centralized
The ability to set task for employees in order to achieve organizational goals is known as...
command
According to Black & Mouton['s Managerial Grid], leaders will be most effective when they exhibit...
concern for both production and people
When an individual is involved in a cultural performance they make decisions based on their knowledge of organizational history, this illustrates how cultural performances are...
contextual
Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ______ knowledge.
cultural
The system through which cultural values are instituted and reinforced is:
cultural network
The vast majority of communication in the classical organization flows _______ in the form of orders, rules and directives.
downward
A manager taking a Human Resource approach to team management should stress:
employee involvement
The idea that there are a variety of ways to reach any system goal is referred to as...
equifinality
The transactional (aka transactive) model of communication builds on the SMCR model by including the component of ______, which is reflected in the evolution of organizational communication paradigms from the classic to the HR paradigm.
feedback
In an organization espousing the Classic/Traditional organizational style of management, communication is almost always...
formal
Grier & Tollison (1994) found that the rookie draft:
helps losing teams win more
Deal and Kennedy describe "strong cultures" and how they will increase the success of a business. Which is one of the elements of a "strong culture"?
heroes
The idea that a system is "more than the sum of its parts" is referred to as...
holism
The human relations approach has led to ideas on increasing production through...
humanizing the workers in organization
______ refers to the taken-for-granted assumptions about reality that influences perceptions of situations and events.
ideology
Which of the following is NOT a tactic used by newcomers to seek information?
in-group relationships
Pfeffer's 7 practices of successful organizations include these EXCEPT...
increase of status difference.
Barry has realized that the best way to find out what is going on in the office is to hang out in the copy room. This is an example of what type of network?
informal
This type of conflict considers differences in aggregates of people within an organization, such as work teams or departments, and how their mutually-exclusive goals or behaviors may need to be addressed
intergroup conflict
A university is competing with other state universities for a bigger share of limited state funds. What level of conflict is this?
interorganizational
In the accounts team of an advertising firm, Barry is aware that he and his colleague Emily always have different views on the best way to write a creative brief. They are not writing a brief now; but when they do, their different creative ideas about how the brief should look & read will inevitably result in disagreement. In phases of organizational conflict, Barry and Emily are currently experiencing _______ conflict.
latent
The difference between a mediator and an arbitrator is...
mediators hold no power over decisions, while arbitrators hold deciding power.
A new employee may not perceive himself/herself as being a part of the organization unless they are in the ________stage of socialization.
metamorphosis
The SMCR model of communication is unique from the transmission (aka the transactive) model of communication because it...
minimizes the role of feedback.
Taylor's scientific management theory used time and motion studies were used to determine the...
most time efficient way to accomplish tasks.
What term refers to the ability of open systems to fight off deterioration, sustain themselves and grow?
negative entropy
Assume you are reading a study about how individuals in the Marvel comic universe organize themselves, and includes an analysis of that organizational structure: Who interacts with whom and how often (see Figure ExamFig1.1.png). This image alone is a strong signal the study is relying on _______ for its research.
network analysis
Assume you are reading a study about how individuals in the Marvel comic universe organize themselves, and includes an analysis of that organizational structure: Who interacts with whom and how often (see attached Figure). This image alone is a strong signal the study is relying on _______ for its research.
network analysis
The container metaphor points out that...
organizational communication occurs within the container of an organization
An event that is unpredictable, presents a major threat to an organization, and can rock the organization and all the people associated with it is termed as a/n...
organizational crisis
A business practice associated with globalization involves businesses moving manufacturing and service centers to countries where labor is cheap. This practice is commonly known as...
outsourcing
Recently, the corporate office for The Clown Wig Store sent a consultant to the local Bloomington store. The consultant witnessed some problems and implemented new policies. The manager, Bob, is having trouble supporting these changes because he feels he does not have ownership of the problem or of the change. This is known as:
ownership tension
According to more recent research on newcomer socialization, ________ are just as important in the role development process as the supervisor and subordinate.
peers
When an organization is confronted with problems in the environment (e.g., changes in policy, societal/consumer trends, etc.) suggesting the current processes are not (or will soon not be) effective, the organization often turns to
planned change
Reactions to organizational change by lower level employees that interfere with change implementation processes are called...
resistance
The counterinstitutional websites RadioshackSucks.biz is an example of...
resistance
While making sandwiches at work, Susan says to Steve, "Our manager Tracy is the worst, she has no idea what she is doing." This is a form of:
resistance
A company extends its operations to China. The organization must use _______ approach to understand how the local terrain works.
sociocultural
When active participants engage in agency, they will _______________ follow the rules guiding interactions.
sometimes
The machine metaphor treats employees as machines. Machines are designed in such a way that the parts are replaceable. This is referred to as...
standardization
The categorizing of others outside the group in ways that see their views as unacceptable is called _____, and is a common symptom of groupthink.
stereotyping
The______ approach views power as a product of communicative interactions and relationships
symbological
Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ______ knowledge.
tacit
This management style from Blake and Mouton (1991) emphasizes both employee needs and maximizing productivity:
team management
The human relations approach emphasized the importance of:
teamwork, communication, and employee satisfaction
The book discusses models of the participation process. One of these models proposes that participation in the decision making (PDM) improves the upward and downward flow of information. Which model describes this?
the cognitive model
Pierre, a bakery owner, asks his bakers how they think the bread baking process could be improved. He does this because he believes their extensive time involved in the process gives them more knowledge than anyone else. This is an example of...
the cognitive model of participative decision making.
Feedback is critical to the _______ portion of organizational functioning, helping facilitate the exchange process among system components.
throughput
Concertive control is often exercised through discipline exerted by:
workgroups and peers
