COM 315 - Chapter 3 Quiz

James and his classmates complain that their instructor does not give clear instructions for their assignments. All of the following strategies could help these students EXCEPT A) favoring verbal cues over nonverbal cues B) paraphrasing the instruction assignments C) asking clarification questions D) taking notes

A) favoring verbal cues over nonverbal cues

The most effective listeners are A) flexible when it comes to their listening style B) analytical and task-oriented listeners C) those who have developed expertise in their preferred listening style D) relational and critical listeners

A) flexible when it comes to their listening style

A questioning response differs from a paraphrasing response because a questioning response A) seeks additional information B) clarifies what the speaker said C) includes hidden advice D) is insincere

B) clarifies what the speaker said

Which of the following will NOT help you be a better evaluative listener? A) Analyze the speaker's supporting data B) Avoid asking questions for clarification C) Examine the speaker's emotional appeals D) Seek to thoroughly understand the speaker's ideas before you start evaluating them

B) Avoid asking questions for clarification

If you paraphrased another person's information to verify that you have accurately noted the facts, which type of paraphrasing technique would you be using? A) intent B) content C) structural D) feeling

B) content

Imagine that you are an advertising agency executive meeting with a client to discuss a new campaign. The client says "We were thinking of a series of fast-paced, colorful videos with people dancing, or something like that." Choose the option below that paraphrases the intent of the client's message. A) "I agree that fast-paced, colorful videos are a good choice." B) "It seems like you have a strong sense of how you want this campaign to look." C) "It sounds like what is important to you is that the campaign be bold and exciting." D) "In other words, you feel like the existing campaign is too boring."

C) "It sounds like what is important to you is that the campaign be bold and exciting."

Which of the following is NOT a recommended technique for effective listening? A) When the sender pauses, seek clarification by restating his or her ideas in your own words B) Be sure you understand the other person's ideas very well before you begin to evaluate them C) Give the speaker advice by asking leading questions such as, "Are you sure you have really tried every solution we talked about?" D) When you are listening, hold back from making a wealth of comments

C) Give the speaker advice by asking leading questions such as, "Are you sure you have really tried every solution we talked about?"

If you find it difficult to listen patiently when you believe that people are not efficient or are not promptly getting to the point during conversations, which listening style preference would you be using? A) relational B) analytical C) task-oriented D) critical

C) task-oriented

Researchers have found that gender and nationality have which of the following impacts on workplace listening? A) Indians are more attentive than Americans or Malaysians B) Malaysian women are more attentive than American women C) Americans are more attentive on average than Indians D) Men are more likely to engage in distracted listening than women

D) Men are more likely to engage in distracted listening than women

All of the following can help reduce environmental distractions EXCEPT A) choosing a more reliable communication channel B) eliminating distractions C) moving to a less disruptive location D) focusing on annoyances

D) focusing on annoyances