COM Test 1

Which of the following sayings is associated with empathy?

"Put yourself in my shoes."

Which of the following is the best estimate, in feet, for social distance in Western cultures?

4-12

feedback

A receiver's various verbal and nonverbal reactions to a message

The study of cultural differences was pioneered by

Geert Hofstede.

Which of the following statements about slander is true?

It is a defamatory statement made aloud.

Why is disability status considered alongside ethnicity and gender as an aspect of human diversity in the workplace?

It is a protected status because people with certain disabilities may face discrimination.

adaptability

The ability to adjust your communication style to the needs, wants, and preferences of your audience

Which of the following is true about trigger words?

They are likely to set off an intense emotional response.

A person's socioeconomic status (also referred to as SES

a measure of his or her financial and social position relative to that of others.

rapport

a sense of harmony, goodwill, and caring among people

Nikolaos was born in Greece but moved to Italy when he was eight years old. He enjoys soccer and boating. He speaks three languages: English, Greek, and Italian. However, he is most fond of U.S. culture. Which of the following would be considered a co-culture that he is a member of?

boating culture

Email, handwritten notes, face-to-face conversations, and voicemail messages are examples of different kinds of communication

channels.

In the stock market, the "bull" represents an upward market trend. In Ogden-Richards's theory of the semantic triangle, this is the word's

connotative meaning.

Taking a message at face value and considering only its literal meaning can be described as looking at its __________ dimension.

content

Slander is an example of

defamation

Using the word hoagie or sub instead of deli sandwich is an example of

dialect

Gary is part of a research team at a law firm. He has a number of supervisors, as well as several subordinates, and everyone on the team is aware of his or her responsibilities and the hierarchy of authority among team members. Gary is part of a(n) __________ professional network.

formal

Culture is defined as the totality of learned, shared symbols, __________, values, and norms.

language

A stock market analyst giving a lecture to colleagues at a conference should be careful to

use appropriate technical language.

The loudness of a person's voice is referred to as his or her

volume

Tamir and Karen often stop and chat about their favorite sports team when they pass each other in the hallway at work. This type of communication is commonly called a(n)

water cooler conversation.

Objects and ideas are represented in language through

words

Which of the following beliefs would be more common in an uncertainty-accepting culture than an uncertainty-avoiding culture?

"Everyone should do as they please."

Which of the following sentiments distinguishes a low-context culture from a high-context culture?

"Say what you mean and mean what you say."

Asia and Oceania have a large number of cultures with a high power distance. Which of the following countries in that region is an example of a low-power-distance culture?

Australia Correct

Which of the following is an example of a co-culture?

Christians

Bob gives a friendly thumbs-up gesture to his Greek coworker Apollonia, but then he notices she frowns in response. In this particular situation, which of the following strategies would be the best way for Bob to decipher Apollonia's nonverbal response correctly?

Consider their cultural differences.

Monica is from a culture in which being extremely blunt is perfectly acceptable. Which of the following interpretations of Monica's bluntness respects her cultural values?

Monica comes from a culture that assigns a high priority to being confident and assertive.

How do opinions differ from facts?

Opinions express a personal preference.

In which of the following scenarios would a business want to hire a chief diversity officer?

Productivity has declined due to miscommunication between international offices.

determined by our genes.

Research shows that some of our communication traits—such as how sociable, aggressive, or shy we are

Which of the following behaviors may indicate a person is telling the truth?

The person gazes directly into other people's eyes.

Which of the following categories would be considered a race?

White

Taking responsibility for one's own actions, even when it means admitting to failure, is called

accountability

Maya knows that her clients have differing levels of experience with the products she sells, so she adjusts the complexity of her language for every presentation she gives. In this sense, Maya demonstrates

adaptability

According to the Oxford English Dictionary, the 500 most frequently used words in the English language have an average of 23 meanings each. This often contributes to

ambiguous language.

Which of the following is an example of an implicit rule?

an unspoken expectation that meeting attendees remain quiet while any team member is presenting

Which of the following words would be considered the most abstract in Hayakawa's Ladder of Abstraction?

animal

dialect

are language variations shared by people of a certain region or social class.

To be an active listener, you need to

commit your full attention and all your senses when listening.

Lateral (or horizontal) communication

communication among peers or colleagues with relatively equal positions in the organization.

Being able to communicate in a way that is effective and appropriate is called

communication competence.

Which of the following creates counterproductive stereotypes?

cultural centrism

Which of these forms of language can enhance someone's credibility in the right situation?

dialects

In the communication process, the sender of a message must __________ his or her idea, or put it in a form of verbal or nonverbal behavior that the receiver can understand.

encode

One example of using hesitations in powerless speech is

er

A system of beliefs that helps us to determine what is right or wrong is called

ethics

Which of the following is an example of physiological noise?

experiencing a pounding headache

Guidelines about communicative behavior written in a company handbook are __________ rules.

explicit

When Tanya's boss mentions that she is a candidate for an open position on the management team, Tanya smiles and says it is an honor to be under consideration. Tanya's verbal and nonverbal responses are examples of

feedback.

The use of hand and arm movements to communicate is called

gesticulation

To decipher nonverbal messages, pay special attention to the other person's

gestures

Ethics

guide us in judging whether something is morally right or wrong.

An employee uses the phrase "I guess I feel we should..." during a work meeting. What characteristic of powerless speech does this illustrate?

hedges

Nassim is a feminist. He is traveling on business to a country where women are seen as inferior to men, which bothers him greatly, even though he understands that the inequality is grounded in their religious beliefs. He has remained silent on the topic out of respect, but when his business associates begin teasing him for coming from a "weak" and "feminine" country, he begins to feel intensely frustrated and angry. Which of the following strategies would be most helpful to him?

honoring his own cultural values

Communication that seeks to achieve a specific goal, such as a phone call soliciting funding for a project, meets our __________ needs.

instrumental

People in Western cultures are likely to maintain a(n) __________ distance when interacting with their closest friends.

intimate

If two coworkers who have the same job titles and responsibilities exchange emails, they are participating in __________ communication.

lateral

Which of the following ways to interpret a nonverbal message would be the most effective?

learning cultural variation

A high-contact culture maintains a __________ level of distance between people.

low

An androgynous individual has a combination of __________ characteristics.

masculine and feminine

Cognitive complexity is a valuable skill because it helps you avoid

misinterpreting a message and jumping to the wrong conclusion.

Boating culture

mutual interest; the rest are examples of national cultures.

Status as a citizen of a particular country is known as

nationality

Body language is another term for __________ communication.

nonverbal

low-context culture

people are expected to be direct and to use language that is specific and concrete

When giving a speech, Westerners usually use __________ distance.

public Correct

A culture that experiences __________ is likely to undergo the most immediate changes in its norms and expectations.

rapid economic development

Ellen tries to show her employees that she cares about them by making sure they know her office door is always open if they need to talk. In this sense, Ellen wants to build __________ with her employees.

rapport

Which of the following strategies would be most helpful in combatting projected cognitive similarity?

recognizing the individuality of others

co-cultures

refer to groups of people who share values, customs, and norms related to mutual interests or characteristics besides their national citizenship

Race

refers to differences in sets of physical characteristics—such as bone structure and the color of skin, hair, and eyes—so White (referring to skin color) is a race. The rest of the answer choices refer to ethnicity because they are related to location.

A supervisor writing an email to welcome and offer support to a new hire is an example of using communication to meet __________ needs.

relational

Tory is very conscious of how her behavior affects others. Tory exhibits a high level of

self-monitoring.

Using you-statements like "You're not being clear" conveys that the communicator is

shifting responsibility for his or her feelings to the other person.

Which of the following is a communication trait that is partly determined by genes?

shyness

Groups of people who share the same national culture are called

societies

A measure of an individual's financial and social position relative to that of others is known as

socioeconomic status.

Cultural differences

sometimes influence the meaning of a nonverbal message—particularly for gestures and eye behaviors. The more you learn about cultural variation in nonverbal behavior, the more accurately you will be able to decipher it.

What would be an effective way to learn how to express ourselves nonverbally?

spend time with a teacher

integrity

staying true to commitments made to stakeholders and adhering to high moral and ethical values.

Which of the following is the best definition of integrity?

staying true to your commitments and moral values

Assume you are from a monochronic culture. How might a person from a polychronic culture perceive your behavior?

strict

Which rule of language governs the way words are ordered in phrases?

syntactic

You would be most likely to find someone who is good at expressing himself or herself nonverbally working in which of the following fields?

teaching

Hesitations

terms that introduce pauses into speech, such as um and well.

communication competence

the ability to communicate in ways that are effective and appropriate in a given situation.

cultural centrism

the belief that your own culture is superior and the correct lens from which you judge other cultures—gives rise to negative stereotypes.

Water cooler conversations

the informal interactions in office hallways during which employees share information, social and professional, that might not be appropriate to discuss in formal meetings.

Which of the following beliefs distinguishes a collectivist culture from an individualistic culture?

the need to be one of the group

The tendency to think members of other groups are all the same is known as

the outgroup homogeneity effect.

Chronemics is the way we use __________ to communicate nonverbally.

time

Public distance

typically applies when someone is giving a speech or performing in front of a large audience. The purpose is to keep the presenter far enough away from the group that he or she is comfortable and visible to everyone.

The most formal type of communication in a business setting tends to be __________ communication.

upward