COM TEST 3

Which brainstorming technique would benefit a virtual group?

Electronic brainstorming

During what stage of the group talk process do decisions begin to be made and the group starts to solidify a common point of view?

Emergence

________ sequence begins with open questions and moves toward closed questions.

Funnel

What is a standard theme or concept upon which interview questions are asked?

Interview topic

Richie is leading the product development team in a virtual organization. There is a lot of disagreement about the way he is handling the assignments. The team is missing deadlines, and the blame for each unfinished task falls on the entire group. Richie is constantly sending out group emails rather than calling for a meeting, and this rubs most of the group the wrong way. Which email characteristic should Richie consider to resolve the conflict?

Some messages are best presented in person.

What term refers to the way in which a group is organized to process information and achieve a goal?

Team structure

One way to test and implement a solution is to

ask a small group of people what they think of your idea before you "go public" with it.

The goal of making a master list of tasks is to

make the list manageable.

The best way to increase workplace productivity is to

manage communication efficiently.

A procedure that uses some of the principles and methods of brainstorming in which members write their ideas individually before sharing them with the group is called the ________ technique.

nominal-group

Which part of a resume lists the awards, achievements, and offices held by a person?

Honors and accomplishments

What skills are helpful in conflict management, group problem solving, and sales presentations?

Transferable

Unproductive people have the tendency to avoid tasks that are ___________ because there is no immediate need to complete them.

important but not urgent

The people who can speak positively about a candidate's skills and abilities to a prospective employer are called

references

An interview should meet three criteria: It should be structured, goal oriented, and

role directed.

What types of team roles help resolve conflict and enhance the flow of communication?

Social

Harvey's teammates believed he played the role of a blocker in their work group. Which of Harvey's statements best proves his teammates' assumption, and why?

"Susan, I think the quality of your work is terrible. I won't waste my time explaining why." Harvey is negative and stubborn without an apparent reason.

Sally is interviewing a candidate for the vacant HSE manager position in her department. During the interview, what would be a good question to ask, and why?

"What would be your first move if one of the factory workers is injured?"; because it helps the interviewer assess the candidate's reaction to a situation under pressure

People who focus on the disadvantages of collaborating with other people are called

grouphaters.

John, an HR manager, is conducting interviews of candidates to help with a new project at work. After gathering, analyzing, and discussing information about the candidates, he calls a meeting with fellow HR managers to decide which candidates to hire. What is the main purpose of the meeting?

To take action

Which type of individual has a low concern for task and a high concern for people?

Accommodator

Joy was having problems with the tight scheduling of a project and failed to meet several deadlines. She was simply unable to adjust to a variety of functional changes in the project. In this type of situation, what skill should Joy use to manage time and meet deadlines?

Adaptive

________ skills are functional and help to get things done.

Adaptive

To prepare for an upcoming email campaign to encourage clients to save more, an investment firm's creative team researched which of its target audiences could benefit most from the email. They used the firm's recordkeeping system to compile data on client age, saving and spending habits, and past engagement with the firm. What function did the creative team display in this scenario?

Analysis

During a sales meeting, there was disagreement between two team members on one point of discussion. Rather than resolving the conflict, the team leader simply moved on to the second point of discussion. Which type of conflict style did the team leader display?

Avoiding

Allison was a new employee, but she was a quick learner. She was a hard worker and earned a lot of praise early on. After her initial probationary period, Allison began to avoid the team members. She concentrated on achieving her own goals. Allison pointed out team members' errors and openly mocked them when they asked for her help. Allison's teammates started avoiding her and only responded when she directly asked them to do something. Why were the team members reacting in this way?

Because Allison concentrated on her own achievement rather than focusing on the goals of the entire group

While conducting interviews, what is the best way to ask questions, and why is this helpful?

By beginning with closed questions and moving to open questions in an inverted funnel sequence; it encourages the candidates to respond faster.

Rosie managed a house renovation project at her architectural firm. She created a plan with drafts and more finalized drawings to help her team meet the expected targets. However, information about the renovation's exact specs and measurements is missing. The team members are asking many questions about what is expected of them. What should Rosie do, and how would this be helpful?

Call for a meeting when uncertainty increases; this gives clear and accurate information to team members.

Cathy and Linda were hired at the same time. Cathy earned a quick promotion by working hard and showing how committed she was to the company. After her promotion, Cathy began to avoid Linda. She stopped eating lunch with her and during meetings would point out Linda's errors. Although Cathy did not talk behind Linda's back, belittle her standing in the company, or threaten her in any way, Linda resigned as a consequence of Cathy's behavior. How can Cathy's attitude toward Linda be described, and why?

Cathy displayed isolation workplace bullying behaviors toward Linda; because she excessively flaunted her status over Linda in a condescending manner

Brandon wants to join a fitness club. When he arrives to check out a local club in his neighborhood, the receptionist asks him some questions about his requirements and goals and tries to convince him to become a club member. Ideally, what kind of questions should the receptionist ask Brandon?

Closed

________ have a high concern for task and people.

Collaborators

What type of individual has a high concern for task and a low concern for people?

Competitor

Resolving conflicts by trying to find an acceptable solution among several possible solutions is a typical characteristic of which team role?

Compromiser

During a team meeting, there was disagreement among the members regarding a particular issue. While most members were in favor of a certain course of action, only one was adamant on following another process. To resolve the deadlock and continue with the meeting's agenda, he agreed to a middle ground. What type of conflict style did this individual display?

Compromising

When faced with unexpected weather changes, Angelique, a construction engineer, has to reschedule work. To complete her task on time, Angelique comes up with a master list where she filters the objectives, sorts out the relevant work requirements, and combines the related work. What is Angelique doing with her list of tasks?

Consolidating items when appropriate

Lina, a team leader, is handling a new project. She creates a plan to help the team meet the expected targets and deadlines. But Sylvia, one of her team members, fails to meet deadlines regularly. Lina arranges a meeting for the two of them and discusses Sylvia's past performance and current expectations. In this situation, which type of feedback should Lina give Sylvia?

Corrective

Which type of feedback attempts to modify harmful or inappropriate behavior?

Corrective

Which technique involves members sharing ideas in writing or via email rather than by face-to-face meetings and appoints a coordinator to collect and share the electronic information with the group?

Delphi technique

Some of the new employees were not familiar with their company technologies. Because of this, the team leader took them under his wing and helped get them up to speed. He made himself available at all times, so that anyone who was uncertain could reach out to him for help. Which type of communication did this team leader display?

Downward

Josh, Seth, and Amanda are assigned a team task that must be completed in one day. Feeling overwhelmed, Seth and Amanda express anxiety and stress about trying to get the task done in time. Josh said, "We can't stop yet. Come on, team, we'll make it if we focus and stay on task." Which task role did Josh display?

Energizer

During an interview, the interviewer casually asks Lucy about the weather and traffic. What type of strategy is this?

Establishing a rapport

________ are moral principles that govern a person's or group's behavior.

Ethics

Jennifer is a new technology company employee who is extremely knowledgeable about computer programming. She has experience and knows much more than her fellow team members. She is typically quiet and soft-spoken, but during meetings, others constantly defer to her and agree with her ideas and answers to problems. What type of team dynamic does this illustrate?

Expert power

Franz, Maria, Chloe, Winnie, and Rula were part of a five-member sales team. They were given a target to sell thirty products in just one day. Before beginning their calls, they decided to meet and discuss a strategy. Franz thought the best way to meet the target would be to call people they had already approached but failed to sell to. Maria and Rula felt the better approach would be to approach fresh prospects. Franz dismissed their misgivings and distributed copies of the list of failed prospects to the team.nOn the sheet for each prospect, Franz had already jotted down possible approaches for each prospect. What type of behavior did Franz display, and how?

Franz displayed a competing style of conflict; by being assertive and pushing his ideas or solutions to problems on others regardless of what others think

Which step is a part of traditional brainstorming?

Group members temporarily put aside all judgments and evaluations.

During a neighborhood security meeting, one member identifies a new camera system that he thinks will make the neighborhood safer. Two other members don't agree and suggest a neighborhood watch instead. The majority agrees that the new system is the best solution. An hour goes by and, after heated discussion, the two group members give in and agree to try the new camera system even though they have reservations. What interaction is this team involved in?

Groupthink

Which type of communication occurs between peers working at the same level within an organization?

Horizontal

________ are oral interactions between two or more people.

Interviews

From which part of a cover letter will an employer know the position you are applying for?

Introduction

Janell's office is cluttered with project files she no longer needs. When she needs urgent files, she can't find them. She also responds to email and phone messages throughout the day as she receives them. What two actions can she take to manage interruptions?

Janell should organize her workspace and respond to email and phone messages in batches.

Dina is a manager at Sigma Corporation. She wants to hire people for a new project and is looking for candidates who have worked in specific roles. Which types of skills is Dina looking for, and how are these skills beneficial?

Job-related; to achieve what is needed in that occupation

Despite performing better than her teammates during the last financial year, one of the members was not provided with sufficient supportive feedback. Since she thrives whenever she's backed by her supervisor, this lack of support made her feel underappreciated. What should the supervisor do in this situation?

Make feedback frequent.

Despite performing very well throughout the year, Deedee did not receive any feedback during the appraisal cycle. Thus, she was neither promoted nor given a raise, and this adversely affected her performance the following month. Two months after the completion of the appraisal cycle, Deedee's supervisor congratulated her on her stellar performances over the past year. What should Deedee's supervisor have done differently in this scenario?

Make feedback timely.

Omar's boss was planning a meeting to discuss a new project. Omar knew from experience that his boss's meetings were unsystematic and unproductive, so he asked if he could help plan the meeting and also suggested strategies to ensure the meeting would be productive. Which type of communication concept did Omar use?

Managing up

A six-member marketing and design team has to come up with packaging for a new product. As the team's gatekeeper, Maria was most likely to take what action?

Maria encouraged the quietest team member to suggest a design idea.

Which criterion of a well-worded objective helps determine whether the objective has been accomplished?

Measurable

A patient arrives in the emergency room and the family explains his problem to the on-call doctors. The doctors review his case and suggest several treatment options. The patient's family expresses concern about the treatments that conflict with personal religious concerns. What course of action would be best for the doctors to take?

Meet and ask the eight ethical questions to arrive at possible treatment alternatives.

Amira is a marketing consultant at a prestigious firm in the city. She comes in early so that she can leave early after working her required nine hours. As she was leaving on Thursday, her boss asked her to stay and help a coworker complete a project. She crossed her arms and had a scowl on her face as she started working. Which type of response did Amira display?

Nonverbal

Noor is the sales director at a company that produces household electronic devices and is about to lead a meeting to discuss the company's declining sales. She wants the meeting to be successful. How can Noor ensure that the meeting provides structure and will describe the actions key participants need to take?

Noor can use parliamentary procedure to set rules, procedures, responsibilities, and outcomes.

Drake conducts an interview during which he uses short phrases such as "Go on," "Please continue," "So . . .?," etc., to encourage the interviewee to continue speaking on a particular topic. What are these short phrases called?

Nudging probes

Which types of questions give the respondent complete freedom to decide the amount and kind of information he or she is willing to provide?

Open

Rose is searching for a job. Apart from her professional work experience, she has worked as a volunteer for Red Cross. Rose wants to put her volunteer experience in her resume. In which section of the resume should she put this experience, and how does it help her?

Optional information; because it is relevant to her objective and the job

Which type of leader understands the importance and values of people on an individual level?

Person-focused

Tina is an effective team leader at her organization. She always strives to give equal importance to the lower status members of her team. She also gives proper attention to each team member's point of view, even when an opinion clashes with the opinion held by the majority of the members. Which type of critical function does Tina fulfill within her team?

Personal sensitivity

During an interview for an HR manager position, the interviewer asks Roxanne, "What should you do to improve the job satisfaction of employees?" What kind of a question is this?

Question of policy

Which is one of the most powerful time-management/communication-management tools?

Reflection

Frank and Mary work in the same department and have become good friends. Over time, they became closer and started dating. They eat together, take breaks together, and show care and love for each other. Which type of relationship are Frank and Mary in?

Romantic

Rebecca, a software engineer, maintains a written list of her daily and weekly tasks separately for home and for work. After paying close attention, she realizes that she completes her domestic chores best during the first half of the day, and her professional obligations during the second half. She decides to see if she can work for her organization during the night shift. What did Rebecca do in this scenario?

Scheduled tasks

A human resources manager wants to explain the new leave policy to the company's employees. The manager calls for a meeting and gives a presentation using PowerPoint slides. In this situation, what was the goal of the meeting?

Sharing information

Edward wants to study pre-law in college. He also wants to pass his bar exams in his first attempt and start practicing corporate law before he turns twenty-two. Which criterion of an effective objective is Edward applying here?

Specific

What are the key characteristics of the analysis stage of a problem?

Subdividing the issues and identifying criteria for a solution

Which item correctly describes the relationship between structure and interaction in successful meetings?

Successful meetings have a balance between structure and interaction.

One of Jenny's team members always performs exceptionally and gets good appraisals every year. As team leader, what type of feedback should Jenny provide to encourage this team member?

Supportive

According to the text, what is the final element in managing time and managing communication in order to increase personal efficiency?

Taking action

________ leaders think that work takes priority over people.

Task-focused

The board of directors of a major cosmetics company was concerned about the marked decrease in sales of their high-end lipsticks. The board asked Pablo, the sales manager, to meet with the sales force to figure out what was going on. During the first meeting, the sales force pointed out reasons for the decline in sales. In subsequent meetings, they brainstormed ideas to increase sales and came up with an appropriate course of action. Why was it necessary for Pablo to arrange multiple meetings?

The task was complex.

Gerard is an art director at a publishing company. His team's performance has decreased over the past few years, including missed deadlines and low morale. Gerard had provided his team with assigned tasks, master lists, priority lists, and systems to manage distractions. What might help Gerard to improve team performance?

The team should identify and discuss team goals before starting any project.

While discussing how to best schedule deadlines for an upcoming project, Sam, an Australian, Chen, a Chinese, and Ram, an Indian, faced numerous conflicts and disagreements. Their diverse cultures were acting as a barrier to effective communication and hampering their team's productivity. In this situation, which types of skills are required?

Transferable

Ronny is a recruitment officer. While interviewing, he generally uses a combination of open and closed questions, hoping to gather the maximum amount of details in the shortest amount of time. What is this sequence called?

Tunnel

During an employment interview, the interviewer asks a woman candidate her racial origin and marital status. What are these types of questions called?

Unlawful questions

An employee at a telecom company was asked by his supervisor to concentrate on customers who pay bills of $1,000 and below per year. The supervisor asked the employee to carry out this task accurately and deliver the final list by the end of that same workday. In this scenario, how can the priority level of the task be best described?

Urgent and important

What process can help provide cues several days or weeks before a project is due?

Using a reminder file

Two keys to developing well-worded objectives are using

action verbs and specifying a time for objectives to be completed.

On your resume, ________ describes the relevant roles that you worked in and a brief description of your duties in those roles.

experience

The process of assignment of a specific task or project to an employee by a manager is called

delegation

Ben responds immediately to urgent emails and phone calls. He sets aside forty-five minutes at the end of each workday to respond to lesser priority emails and calls. In this scenario, Ben

does his work in batches.

The first step in an interview is to identify its

goal

The uncertainty and discomfort that people feel when a group meets for the first time results in _________ tension.

primary

Successful agenda items should be written as

questions to be answered.

One advantage of teamwork is that

teams stimulate creativity.