COMCAST

What is the ETF of XFINITY Home Automation?

$115

How much does the DTA cost?

$3.99

How much does the ETF of XFINITY Home Secure decline by each month?

$30

How much does the ETF decline by monthly for XFINITY Home Automation?

$5

Early Termination fee for XFINITY Home Secure?

$660

How much does the X1 SIK cost?

$9.95 shipping

How much does the Digital Set-Top Box cost?

$9.99

What can you do on the XFINITY Home App?

- Arm and disarm your system - Monitor video - Turn lights on and off - Adjust thermostat

You access XFINITY apps using your Comcast ID. How do you create a Comcast ID?

- Go to www.mycomcastid.com -Create a username and set a password

What is the Digital Adapter (DTA)?

- Not as many channels - NO On-Demand - NO Premium channels - NO Pay Per View

What can you do on the My Account App?

- Pay your bill - Manage appointments - Troubleshoot issues - Chat with experts online

How many hotspots does XFINITY have nationwide?

10 million!

Retail Rate of XFINITY Home Automation?

19.95

Why would someone get Performance?

2-3 devices online at the same time Surfing the web Watching multiple TV shows

Why would someone get Blast! Internet?

3-5 devices online at the same time Streaming HD shows Online gaming Video chatting

How many phone numbers can you connect to the XFINITY Connect App?

4

How much does Streampix cost if not included?

4.99/month

Why would someone get Extreme 150 internet?

5 or more devices online at the same time Streaming AND downloading multiple HD videos Multiplayer and multiscreen online gaming transferring large multimedia files simultaneously

How many email accounts can you have with our internet?

7

What can you do on the XFINITY On Demand Purchases App?

Access shows and movies you have purchased to own

What is the minimum requirement (package wise) you need in order to have X1?

All Quad, Triple and Double Plays at Starter and above are eligible.

Which package(s) allow you to get Streampix for free?

All general market Double, Triple and Quad Plays. Blast! Plus and Internet Plus also include Streampix.

What is the app XFINITY TV?

Allows you to: - Watch On Demand shows and movies - Stream over 90 networks live - Download Showtime, Starz, Encore and Movieplex shows/movies

What is the XFINITY Connect App?

An app that allows you to call and text FOR FREEEEE via a WiFi connection

What is Streampix?

Anytime, anywhere entertainment. Unlimited access to movies on your TV, Laptop or mobile device.

What is the difference between XFINITY Home Automation and XFINITY Home Secure?

Automation: Home Control from your smartphone, SIK available, no professional monitoring. Secure: 24/7 monitoring, Home Control from your smartphone, PROFESSIONAL INSTALLATION REQUIRED.

With XFINITY Voice Unlimited, which locations are you able to call long-distance?

China, Hong Kong, India, Mexico, Singapore and South Korea

What is the name of the security program included with our internet packages?

Constant Guard

What is the Download and Upload speed for Performance Starter?

Download: Up to 10 Mbps Upload: Up to 2 Mbps

Download and Upload speed of Extreme 150?

Download: Up to 150 Mbps Upload: Up to 20 Mbps

What is the Download and Upload speed for Performance?

Download: Up to 25 Mbps Upload: up to 5 Mbps

What is the Download and Upload speed for Blast! internet?

Download: Up to 75 Mbps Upload: Up to 10 Mbps

True or False: XFINITY Home AUTOMATION does NOT require a 2-year Minimum Term Agreement

False. A 2-year MTA is required.

What is the Digital Set-Top Box?

Gives customer: - On-screen channel guide - On-Demand - Pay Per View programming - NO DVR

When would you use the Legacy equipment?

If a TV does not have an HDM1 port (X1 won't work)

Intro Rate and Retail Rate of XFINITY Home Secure?

Intro: 29.99/mo Retail: 39.95

If you delete your show recording, what happens?

It will be stored in your "cloud". Restore it to get it back.

Can you have Legacy and X1 in the same household?

NO.

Why would someone get Performance Starter (internet)?

One single device small tasks such as downloading photos and shopping online

At what package will a customer have access to hotspots?

Performance

With XFINITY Voice Unlimited Saver, what locations are you able to call long-distance?

Puerto Rico, U.S. Virgin Islands, Guam, Saipan/N. Mariana Islands, Canada and American Samoa

What can you do on the XFINITY Share app?

Share videos/photos, tv shows, etc

True or False: When using Streampix, you can enjoy watching movies commercial-free.

True

True or False: XFINITY Home SECURE requires a 2-year Minimum Term Agreement

True.

True or False: With the X1 Platform, you can watch TV in any room. You can even watch in one room and finish in the other.

True.

On the X1 Platform, how many shows can you record at once?

Up to six

Can you call and text through phones that don't have service? What about iPads/Pods?

Yes and yes!

With XFINITY Voice Unlimited, is voicemail included? How many features are included?

Yes. 12.

How many free shows does XFINITY On Demand have?

over 150,000