COMM 2107 - Chapter 6
Literal listening involves focusing only on the relationship-level meaning of a message.
False
Men tend to interrupt more than women to show that they are listening and interested.
False
Selective listening is effective because we focus on the most important parts of a message.
False
As the faculty meeting stretches to three hours, Renee starts to experience listening fatigue, or ____, one listening obstacle.
Lack of effort
Selective listening also occurs when we reject communication that makes us uneasy.
True
Situational obstacles include message overload, message complexity, and noise.
True
Some people are generally defensive, expecting criticism from all quarters.
True
The final form of nonlistening is literal listening, which involves listening only for content and ignoring the relationship level of meaning.
True
When we listen literally, we don't make the effort to understand how others feel about what they say or to endorse them as people.
True
When we listen only literally, we are insensitive to others feelings and to our connections with them. Answer:
True
With selective listening, however, we screen out parts of a message that dont interest us and rivet our attention to topics that do interest us.
True
Immediately after hearing a message, most people remember less than ____ of what they have heard. Answer:
50%
As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what youd think and I can tear holes in your reasoning. "He then proceeds to refute much of what Barton said. Matt has engaged in: -
Ambushing
As soon as Laura finishes speaking about a dress she bought, Matt listens long enough to see how much she spent and attacks her for spending money. Laura feels like she was assaulted. Matt has engaged in: -
Ambushing
As after taking cooking lessons, Thelma bakes a cake for her friend Louises birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma replies. "Well im sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelmas response illustrates
Defensive listening
Being mindful happens naturally when listening to others.
False
Being mindful is a talent that some people are better at than others.
False
When we listen like this, we attend only to the content level and overlook whats being communicated on the relationship level.
Literal listening
The first step in listening is to make a decision to be
Mindful
Ambushers listen intently to gather ammunition they can use to attack a speaker.
True
Ambushing is listening carefully for the purpose of attacking a speaker.
True
Because were used to the fast pace of visual stimuli, we become impatient with the pace of aural stimuli.
True
Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:
message complexity
Men and women tend to differ somewhat in their listening. Men tend to focus their listening on specific content areas of communication, while women tend to focus on.
the whole of communication
While listening to her friend Bill, Judy occasionally says, "Tell me more" or "Thats interesting, go on." Judy is:
using minimal encouragers.