Comm 3200 Book Questions Test 1

If one is fearful of the questions their coworkers might ask during or after a presentation, they are most likely experiencing apprehension caused by ______. prior history subordinate status peer evaluation lack of attention

peer evaluation

Some people feel anxious about communicating because they are unsure how their coworkers will respond to what they say. The cause of this apprehension is ______. formality conspicuousness subordinate status peer evaluation

peer evaluation

Which style of listener can become overly empathetic? content-oriented listeners time-oriented listeners people-oriented listeners action-oriented listeners

people oriented listeners

T/F: An employee is more likely to be presented with ethical dilemmas if they work for a company that has different values than their own.

True

T/F: An organization's values can include statements about what employees should not do.

True

T/F: Creating a shared meaning with the listener is a key component of effective communication.

True

T/F: verbal comm includes both words we use and verbal fillers

True

T/F: Since the roles of the sender and the receiver are arbitrary, feedback and the message are essentially the same.

True The roles of the sender and the receiver are in constant motion, making feedback and the message the same.

T/F: The KEYS strategies are primarily applied to nonverbal comm

True, applies to both verbal and nonverbal but primarily nonverbal

When a speaker includes too many details in a message, listeners may experience ______. message overload external distraction receiver apprehension internal noise

message overload

The rules and decorum that influence how we fram our communication with others both within and outside an institution are referred to as

noise, feedback, norms or channels NORMS

If one is apprehensive about running a meeting because it is something they rarely do, the most likely cause of their apprehension is ______. dissimilarity novelty formality conspicuousness

novelty because its new and unfamiliar

A person who is studying eye behavior and its contribution to facial expressions is studying ______. haptics kinesics proxemics oculesics

oculesics

Receiving a message without feedback or verification is a feature of ______ listening. passive active empathetic informational

passive listening, receiving message without feeback or verfication is feature of passive listening

Which summary best describes a good listener? pays attention to nonverbal cues to see if it adds additional meaning concentrates exclusively on the verbal messages of the speaker weighs the evidence used by the talker to refute the points they make audibly summarizes and repeats points made by the speaker

pays attention to nonverbal cues to see if it adds additional meaning

If nonverbal communication is incongruous with the verbal message, what is more likely to happen? The message will be amplified. Intensification of emotions will occur. A misunderstanding will occur. The message will be toned down.

A misunderstanding will occur

Which scenario depicts a choice in communication channel? Mateo wonders if he should call his supervisor on Saturday or wait until Monday. Antoine considers two locations for the annual sales conference. Alexa debates whether to call or email her client to alert them to a delay. Sierra is concerned she won't be able to focus in the meeting so considers rescheduling it.

Alexa debates whether to call or email her client to alert them to a delay.

Deciding whether to email, call or meet with mamanger in person is part of ____ considering cultural influences within a work environment reflecting on previous communication experiences navigating channels of communication evaluating the perceived social hierarchies between communicators

Choosing the form and approach to use is part of navigating the channels of communication.

______ is a cause of anxiety that stems from the feeling that everyone's eyes are on you during a presentation. Conspicuousness Dissimilarity Novelty Formality

Conspicuousness

Knowing that hugging someone is a display of affection reflects understanding of ______. regulative rules of communication oculesics constitutive rules of communication deintensification

Constitutive rules of comm provide guidance about how to behave in certain situations

______ is the discussion, determination, and deliberation processes that attempt to decide what is considered appropriate in our individual, communal, and professional lives. Channel Ethics Context Feedback

Ethics helps define what is right or wrong in our individual, communal, and professional lives.

Which step in the KEYS process asks one to attempt to better understand the constraints of a communication situation? Know yourself. Your communication interaction. Step back and reflect. Evaluate the professional context.

Evaluate the Professional Context

Simon is unsure what went wrong during his last sales presentation. He had planned on using a slides presentation, but the conference room did not have a projector. Which step in KEYS would help him further understand how to improve for the next presentation? know yourself your communication interaction step back and reflect evaluate the professional context

Evaluating the professional context would allow him to further reflect and analyze how to improve his next presentation.

T/F: External noise affects one's ability to focus on the message, whereas internal factors impact one's ability to understand it.

False both internal and external noise impact ability to focus on and understand the message

T/F: communication bravado is displayed when others percieve a person as a strong authoritative speaker

False Communication bravado is a behavior in which the speaker perceives themselves as an effective communicator, while those around them perceive them as ineffective.

T/F: an ethical dilemma is making a choice between a right and wrong decision

False, Ethical dilemmas involve making a choice when there is not a clear right or wrong choice.

T/F: Listening is one's physical ability to process and receive sounds.

False, Hearing describes one's physical ability and physiological function of receiving sounds. Listening is possible only when you focus on messages being sent

T/F: nonverbal comm accounts for only small % of total meaning in comm

False, accounts for 65-93% of total meaning of comm

T/F: Good hearing is required to be a good listener.

False, good hearing does not = good listening

T/F: nonverbal comm includes body language and written words

False, includes all means of comm outaide of use of words

T/F: Sales representatives would benefit from relying primarily on verbal communication when trying to make a sale.

False, nonverbal cues can affect buyers perception of seller and eval of presentation

T/F: The KEYS process is solely used to evaluate the effectiveness of nonverbal behaviors involved in a communication interaction.

False, used for both verbal and nonverbal

T/F: Verbal communication is defined as any form of communication that can be heard.

False, verbal comm consists of spoken and written words and verbal fillers

Which statement about hearing is true? Hearing is the determining factor in being an effective communicator. Hearing is central to fostering interpersonal relationships. Hearing is something that gets tested at the doctor's office. Hearing is an examination of both verbal and nonverbal cues.

Hearing is something that gets tested at the doctor's office.

After reflecting about her company's annual conference at the office, Kylar discovers that her employees seem distracted and have a difficult time effectively listening. What could she do to help maximize their ability to listen? Kylar could install a new lectern and sound system in the conference room for the keynote speakers. Instead of holding an annual conference, she could arrange for longer, quarterly meetings. Kylar could ask her employees to organize the meeting agenda and select the keynote speakers. Instead of having the annual conference at the office, Kylar could hold a company retreat off-site.

Instead of having the annual conference at the office, Kylar could hold a company retreat off-site. eliminate distraction and maxmize effective listening

What is an advantage of seeking employment with an organization that has goals that align with your own values? It helps increase the amount of feedback given during peer evaluations. It helps minimize ethical dilemmas in the workplace. It helps heighten the chance of advancement into a leadership position. It helps lessen the possibility of experiencing communication apprehension.

It helps minimize ethical dilemmas in the workplace.

Kristen is a first-year university student and needs to find the Office of the Registrar. When she sees another student, she asks them, "Where is the administration building?" The person answers, "Two blocks south." Kristen heads in that direction but still doesn't see the building after walking several blocks. What is most likely the source of misunderstanding in this interaction? The person giving directions had malicious intent. Kristen was masking her facial expressions when asking for help. Kristen was unclear about what building she was looking for. The person giving directions misheard the question.

Kristen was unclear about what building she was looking for.

Which person is most likely to experience communication apprehension? Nicholas, who is giving a training seminar in front of his manager Abigail, who is speaking informally with a coworker about a technology problem Linh, who is explaining her idea for a new product to her colleague Fynn, who is giving a sales pitch to an existing client

Nicholas

Teamwork and ownership often factor into a discussion about a company's ______. communication apprehension organizational values ethical dilemmas ethical considerations

Organizational values consist of the guidelines or principles outlined in support of a company's mission or goal.

Dana's team meets every month to discuss new business initiatives. Her team has noticed that she repeatedly clicks her pen during these meetings. What does this behavior indicate about Dana? She believes her staff is not paying attention to her. She does not feel at ease. She is angry but wants to mask that emotion. She is unsure about the message she is relaying.

She does not feel at ease

Which step in the KEYS process encourages one to examine the overall success and effectiveness of the verbal and nonverbal signals conveyed in a communication interaction? Evaluate the professional context. Know yourself. Your communication interaction. Step back and reflect.

Step Back and Reflect

If you are comfortable speaking in front of your social circle but anxious when presenting to your colleagues, you are most likely experiencing ______ communication apprehension. audience-based situational context-based trait

audienced based

Which is the first step in the KEYS strategy? assess what nonverbal signals are considered acceptable in your workplace ask yourself to inventory the types of nonverbal cues you display to others analyze your communication after the interaction has ended take an immediate reflexive inventory of both your nonverbal communication and your partner's

ask yourself to inventory the types of nonverbal cues you display to others

Which is a behavior associated exclusively with listening? detecting sounds that create a verbal message adjusting the volume of your headset during a phone call acquiring the content of the speaker's words attending to nonverbal cues such as hand gestures

attending to nonverbal cues like hand gestures

What is the primary focus of informational listening? evaluating information acquiring knowledge verifying accuracy understanding points of view

acquiring knowledge

Which style of listeners are easily frustrated by disorganized presentations? people-oriented listeners action-oriented listeners content-oriented listeners time-oriented listeners

action-oriented listeners

Carol stops all of her movements during the climax of her presentation and looks the board members directly in the eye to emphasize her main point. This nonverbal behavior is most likely intended to ______. moderate the pace of her presentation amplify the message of her speech regulate the vocalics of her speech adapt to the tension in the presentation

amplify the message of her speech

What does communication apprehension refer to? the process of understanding our experiences and the experience of others through verbal and nonverbal messages situations that do not present a clear choice between right and wrong an individual's level of anxiety associated with real or anticipated communication with others the perceived social hierarchy between communicators

an individual's level of anxiety associated with real or anticipated communication with others

Which is the final step in the KEYS strategy? assess what nonverbal signals are considered acceptable in your workplace take an immediate reflexive inventory of both your nonverbal communication and your partner's ask yourself to inventory the types of nonverbal cues you display to others analyze your communication after the interaction has ended

analyze your communication after the interaction has ended

Wearing a three-piece suit would be considered a(n) ______ that conveys a sense of professionalism. emblem adapter regulator artifact

artifact, aspects of appearance (clothing, cologne, jewelry, etc.)

Lucy and Mina are discussing their plans for an upcoming sales presentation. Lucy maintains that there is no need to rehearse, while Mina would like to run through their slides because her teammates have told her that they have been confused by Lucy's past presentations. Lucy tells her that they have talked about them numerous times so the presentation will be fine. Lucy is experiencing ______. feedback communication bravado external noise internal noise

communication bravado

A retailer who traditionally sends discount mailers has decided to move to an online coupon distributor instead. The company's new strategy is an example of a shift in their ______. roles communication channels cultural norms communication relationships

communication channels

One's ability or inability to listen can impact others' perception of their ______. bias communication competence hearing ability passivity

communicstion competence

Which style of listener prefers intellectual challenge and complex information? content-oriented listeners people-oriented listeners time-oriented listeners action-oriented listeners

content-oriented listeners

Jason is confident in his communication skills when out in public but is terrified when it comes to delivering sales presentations at work. Jason is most likely experiencing ______ communication apprehension. situational audience-based trait context-based

context-based

Which mode of listening allows for frequent and fluid shifts between the role of speaker and listener? conversational people-oriented content-oriented presentational

conversational

As a new hire, Jeremy has decided that during his 2 weeks of training, he will focus exclusively on the content of the presentation. In which type of listening is Jeremy engaging? critical listening informational listening passive listening empathetic listening

informational listening

What does assessing the context of a communication situation involve? determining the location, time, and occasion where communication occurs examining the external distractions that can cause confusion for the audience considering the internal factors that might interfere with the communicator's ability to focus on the message deciding on the method and form for the communication situation

determining the location, time, and occasion where communication occurs

Role-taking primarily concerns itself with the ______. dynamics between positions of communicators, such as sales associates and customers decorum, rules, and norms affecting one's competency as a communicator previous communication experiences involving similar situations physical location affecting whether one's communication is formal or informal

dynamics between positions of communicators, such as sales associates and customers invovles considering the positions within the context of sender and receiver

Which term refers to evaluating whether an action is right or wrong? internal noise feedback communication bravado ethics

ethics

In which step of the KEYS strategy before giving a presentation would you be likely to take inventory of jargon used with your coworkers? step back and reflect know yourself your communication interaction evaluate the professional context

eval professional context

In which step of KEYS would someone determine how formal or informal a meeting should be? your communication interaction evaluate the professional context step back and reflect know yourself

evaluate professional context

A coworker tells Camila that he noticed she was biting her fingernails throughout the morning meeting. Which step in KEYS would most likely be the next step to help Camila understand why she should stop doing this during the meeting? your communication interaction step back and reflect evaluate the professional context know yourself

evaluate the professional context

Samantha is unable to focus on her work because her coworker in the adjacent cubicle is listening to talk radio at a high volume. This distraction is an example of ______. external noise internal noise feedback context

external noise

what is communication apprehension? having difficulty focusing on a message due to noise being unsure about which communication channel to use being skeptical about the accuracy of information presented feeling anxious or fearful about communicating in front of others

feeling anxious or fearful about communicating in front of others

D'Andre just realized that he rubs his eyes before asking a question. Which stage of the KEYS approach has D'Andre completed? third second first fourth

first - know yourself

At which point in the HURIER model should you be intentional about avoiding bias? remembering evaluating understanding interpreting

interpreting, this steps asks listeners to be aware of and avoid bias

If you were to study nonverbal behaviors like handshakes and high fives, you would be researching ______. oculesics haptics proxemics kinesics

haptics - study of behaviors involving touch

For speakers, a key component to effective communication is ______. using a consistent approach in all contexts increasing face-to-face communication helping create a shared meaning with the listener avoiding the use of verbal fillers

helping create a shared meaning with the listener, for comm to be effective this must happen

Which is an example of internal noise? hunger pains during a meeting construction sounds outside a ringing cell phone two coworkers who are talking nearby

hunger pains during a meeting

Joan is nervous about her upcoming sales pitch because there is dissimilarity between her and her new clients who come from a different cultural background. During which step in the KEYS process was Joan most likely to discover this dissimilarity? evaluate the professional context step back and reflect know yourself your communication interaction

know yourself

Yael compiled customer reviews of his company's new product line and found that they dislike its packaging design. Which step in the KEYS strategy helped Yael to identify this issue? know yourself step back and reflect your communication interaction evaluate the professional context

know yourself

Critical listening is a type of listening in which ______. listeners seek to understand without judgment the listener's role is clearly defined listeners seeks interaction that is concise and to the point the listener evaluates the information being sent

listener evals info being sent

A high five would be considered what type of touch? professional touch polite touch intimacy touch warmth touch

polite touch, social in nature but not overly intimate

The primary difference between conversational listening and presentational listening is that roles in ______. presentational listening are usually defined as active speaker and responsive listener conversational listening are clearly prescribed prior to the interaction presentational listening frequently shift from one person to another during the exchange conversational listening apply only in professional interpersonal exchanges

presentational listening are usually defined as active speaker and responsive listener

Which purpose of nonverbal communication concerns itself with the character, disposition, or temperament of the speaker? masking emotions accompanying verbal behaviors presenting one's personality conveying interpersonal attitudes

presenting ones personality

he impact of space on communication is called ______. haptics vocalics proxemics kinesics

proxemics - how people create and use space to communicate

Knowing the appropriate time and place to contact your boss with a question about travel would require an understanding of ______. oculesics constitutive rules of communication intensification regulative rules of communication

regulative rules of comm

Paraphrasing, summarizing, reflecting, and asking questions are all ways to demonstrate ______. reflection jargon bias responsiveness

responsiveness

In addition to feedback, what else is considered a critical factor in communication because it keeps the transactions in communication flowing? communication channels context noise role-taking

role taking and feedback critical factors in communication

What does "listening between the lines" mean? looking for ways to substitute words delivered by the speaker finding meaning in every gesture and facial expression assuming there is little truth in the words being spoken searching for meaning that is not necessarily put into spoken words

searching for meaning that is not necessarily put into spoken words

According to scientific studies, when speaking, someone with authority tends to ______. speak quickly avoid pauses use a lot of gestures speak in a low tone

speak in a low tone, and speak slowly with vocal intonation

Which behavior would be considered nonverbal communication? a speaker's list of questions a speaker's use of slang a speaker's use of symbols to signify meaning a speaker's hand gestures

speakers hand gestures

When communicating with another person at work, you believe that person to be a manager based on their clothing, posture, and tone when speaking. This is an example of which dimension of nonverbal communication? modification status responsiveness immediacy

status

After Jason's quarterly evaluation, he immediately begins thinking about how the conversation went. He begins to assess what went well about what he said and how he presented himself. In which step of the KEYS strategy is Jason? know yourself step back and reflect your communication interaction evaluate the professional context

step back and reflect

After the meeting, Luis's client thanks him for the excellent sales pitch. He remembers that his client seemed the most engaged during the time he allowed the customer to ask questions at the end of the presentation. Luis has decided to always include time for questions after his presentation. In which step of the KEYS process has Luis engaged? step back and reflect know yourself evaluate the professional context your communication interaction

step back and reflect

A one-on-one meeting with a supervisor can cause more anxiety than a conversation with a coworker. What can cause this type of fear? peer evaluation subordinate status prior history lack of attention

subordinate status

Words are considered ______ that serve as both communication tools and mental tools to construct understanding. symbols proxemics artifacts kinesics

symbols, consist of words/gestures used to construct meaning

Which factor would be considered an environmental influence? emblems temperature artifacts regulators

temperature

What does it mean if a message has been decoded? The sender has transmitted a message. The receiver has transmitted feedback to the sender. The receiver has interpreted the message. The sender has decided on a message to send.

the receiver has interpreted the message

Emmanuel asks Fadila when she expects to have the new marketing logos available. Fadila starts to give Emmanuel the background story, but he stops her and says he just needs the date. Emmanuel is a(n) ______ listener. time-oriented people-oriented action-oriented content-oriented

time oriented

According to the HURIER model, why is it important to limit distractions? to allow you to focus on creating a response to what's being said to avoid giving unintended feedback to the other person to ensure the other person does not get distracted when speaking to ensure you can properly hear the other person

to ensure you can properly hear the other person

T/F: Participating in listening instruction promotes critical thinking.

true

Which step in the HURIER model asks the listener to attend to the literal meaning of message? understanding remembering hearing evaluating

understanding, this is when listener attends to literal meaning of message

According to scholars, communication is most likely to be optimized when ______. verbal communication precedes nonverbal communication verbal and nonverbal communication are integrated only nonverbal communication is used only verbal communication is used

verbal and nonverbal comm are integrated

Nonverbal cues that include tone, volume, articulation, and pitch are sometimes referred to as ______. vocalics haptics proxemics kinesics

vocalics - how people use voice to comm

In which scenario would regulative rules help guide communication? when trying to determine whom to speak to about a matter at work when determining whether it would be appropriate to interrupt someone when deciding how close to stand to someone when wanting to convey attentiveness

when trying to determine whom to speak to about a matter at work regulative rules focus on when, how, where, with whom aspects of comm

In a presentation to her staff, Kendra explains that they have signed a new client. She says, "This company is known for innovation, and I think we will learn a lot by working with them. You'll see that they have high expectations, but their expectations are fair." She then reads their expectations. Occasionally, Kendra rolls her eyes and shakes her head but continues reading through the expectations. What message is most likely to be misinterpreted by the team? whether the new client is innovative whether the client has high expectations whether the team will be working with the new client whether the client's expectations are reasonable

whether the clients expectations are reasonable

The know yourself step in the KEYS strategy would allow one to determine ______. whether the other participant is being more of an active or a passive listener if there is external noise in the environment that might be a distraction for the listener whether they are more of a content-oriented listener or a people-oriented listener if conversational listening is more practical than presentational listening

whether they are more of a content-oriented listener or a people-oriented listener

n which step of the KEYS strategy would one most likely be able to actively address receiver apprehension? step back and reflect your communication interaction evaluate the professional context know yourself

your comm interaction