COMM Ch. 6

match the described behavior to the appropriate barrier 1. noise 2. glazing over 3. selective attention 4. pseudolistening a. browsing the internet during a presentation b. nodding encouragingly at the speaker, but doodling c. staring into the distance blankly d. groaning periodically and loudly

1. d 2. c 3. a 4. b

match the barrier to effective listening with the correct definition 1. rebuttal tendency 2. competitive interrupting 3. glazing over 4. selective listening 5. pseudolistening a. listening only to points you want to hear, while ignoring all other points b. daydreaming when you are not speaking or listening during a conversation c. using feedback behaviors to give the false impression that you are listening d. expressing your opinions while someone else is speaking e. propensity to stop listening to a speaker while formulating response

1. e 2. d 3. b 4. a 5. c

match the listening stage with the appropriate definition 1. hearing 2. understanding 3. remembering 4. interpreting 5. evaluating 6. responsding a. judging the speakers credibility and intention b. assigning meaning to what we have heard c. indicating that we are listening d. comprehending the words we have heard e. storing ideas in memory f. physically perceiving sound

1. f 2. d 3. e 4. b 5. a 6. c

in general, people are not born with the ability to a. listen b. hear c. vocalize d. sing

a

the tendency not to listen to anything with which one disagrees is known as a. closed-mindedness b. glazing over c. pseudolistening d. day dreaming

a

most of us can become better listeners through a. practice b. education c. desensitization d. genetics

a and b

the interpreting stage of HURIER can be demonstrated by which two of the following a. observing the body language of the speaker b. noting the speakers tone of voice c. trying to remember someones name through a mnemonic d. asking for clarification of written instructions

a and b

which of the following listening types are commonly recognized by scholars in addition to the three major types of listening a. inspirational listening b. instructive listening c. appreciative listening d. impartial listening

a and c

you are a tutor at the math center helping a student study for an exam. which of the following listening responses are the most appropriate in this situation a. advising b. analyzing c. paraphrasing d. entertaining d. stonewalling

a, b and c

the major types of listening include which of the following? check all that apply a. informational listening b. empathetic listening c. critical listening d. instructional listening e. cultural listening

a, b, and c

which for eh following are typical of the final stage of the HURIER model? check all hat apply a. responding b. giving feedback c. replying d. evaluating

a, b, and c

which of the following are ways in which culture affects listening behaviors a. understanding of language b. expectations of directness c. the use of technological listening aides d. nonverbal listening responses

a, b, and d

which of the following are associated with glazing over a. listening less critically than normal b. missing critical information c. appearing as if you are not paying attention d. appearing uninterested e. comprehending what is being said

a, b, c, and d

which of the following are examples of noise a. speech apprehension b. loud music c. pseudolistening d. strong smells e. incoming text messages f. low grade point average

a, b, d, and e

which of the following are common barriers to listening a. psychological noise b. information overload c. critical listening d. competitive interrupting e. icing over f. rebuttal tendency

a, b, d, and f

if you question the testimony of oil executives about the limited potential of alternative energy sources to meet current US energy needs, you are most likely a. listening non-judgmentally b. succumbing to the vividness effect c. displaying environmental activism d. exercising critical listening skills

d

listening is a(n) ____________ process a. passive b. inactive c. physical d. active

d

listening is a(n) _____________ skill a. automatic b. natural c. intuitive d. learned

d

physical noise, glazing over, and close-mindedness are all examples of __________ listening a. steps b. stages c. pathways d. barriers

d

the process of lightning to a speaker in order to earn is called _______________ listening a. crucial b. critical c. empathetic d. informational

d

when recent immigrants to the US have communication problems related to their limited vocabulary, this illustrates the listening challenges related to a. clarity b. competency c. ability d. fluency

d

when you use paraphrasing to enhance information; listening, you are a. restating the speakers point in more powerful words b. extending the conversation c. engaging in competitive interrupting d. hoping that the speaker will confirm or deny your interpretation

d

because the mind thinks faster than most people speak, listeners think about other matters, a behavior known as ____________ over

glazing

with regard to processing sound, the ___________ process is passive, whereas the ___________ process is active

hearing listening

active effort is required in order to _____________ while hearing is an automatic practice

listen

designed to support effective _____________, the HURIER model identifies six stages: ___________, understanding, remembering, interpreting, evaluating, and responding

listening hearing

time is viewed as a commodity and listeners value direct and straightforward messages in _____________ cultures

monochronic

the modern phenomenon of people encountering and attempting to absorb huge quantities of data every day is referred to as information ______________

overload

your friend asks for a car ride. you immediately begin to think up a good excuse to avoid giving him a ride before he is able to fully explain why he needs the ride. in this scenario, you are acting on the ____________ tendency

rebuttal

in the HURIER model, ________________ is responding with silence and/or lack a facial expression

stonewalling

in order from the most active to the most passive, the seven types of listening responses are a. advising, analyzing, supporting, empathizing, back channeling, paraphrasing, stonewalling b. advising, analyzing, supporting, empathizing, paraphrasing, back channeling, stonewalling c. analyzing, advising, supporting, empathizing, paraphrasing, back channeling, stonewalling d. advising, analyzing, empathizing, supporting, paraphrasing, back channeling, stonewalling

b

in the room you are studying in is very cold room and has a clattering radiator, you are experiencing a. psychological noise only b. both physical and psychological noise c. physical noise only d. neither physical or psychological noise

b

people in many Native American cultures typically expect listeners to ____________ while they are speaking as a sign of respect a. interrupt and gesture frequently b. look down or away c. nod frequently d. maintain eye contact

b

we can engage in listening only when someone is providing a. silent messages b. spoken messages c. written messages d. nonverbal messages

b

while attending a conference on energy independence, you hear a number of speakers with conflicting opinions. which of the following should you consider in order to evaluate their relative credibility a. their monthly energy bills b. their experience in the energy field c. their religious affiliations d. their degrees in relevant fields

b and d

which of the following are examples of the evaluation step of the HURIER model a. submitting an assessment report b. detecting lies c. giving feedback d. decoding nonverbal messages e. separating fact from opinion

b and e

which of the following are key components of critical listening a. criticizing speaker errors b. being skeptical of speaker claims c. analyzing probability principles d. assessing speaker motivation

b, c, and d

which statements about remembering are correct a. we typically remember 75% of a message after hearing it, and about 50% over time b. the average person is not that great at remembering c. remembering can help you avoid awkward situations with others d. mnemonic devices can significantly enhance our memory

b, c, and d

in the responding stage of the HURIER model, ____________ is responding with facial expressions, nods, and short verbal reactions to indicate you are paying attention

backchanneling

in the HURIER model, remembering is a skill that a. can only be significantly enhanced when you are young b. is less important than other listening skills c. can be improved through practice d. is mastered by the average person e. varies based on culture and background

c

in the context of the HURIER model, we define hearing as ____________ process of perceiving sound a. an interpretive b. a responsive c. a physical d. an active

c

listening is a. the process of receiving and perceiving sounds b. a synonym for hearing c. the active process of making meaning out of a spoken message d. the physiological process of decoding sounds

c

the listening process in which you are trying to identify with the speaker's thoughts or feeling is ___________ listening a. critical b. informational c. empathetic d. evaluation

c

trying to understand how someone else is feeling and then to relate to those feelings is known as a. enabling b. advancing c. empathizing d. sympathizing

c

which of the following statements about the listening process are true? check all that apply a. listening does not require a response to sound b. listening is a physical process c. listening involves more than the perception of sounds d. listening assigns meaning to sounds e. listening is an active process

c, d, and e

the careful and deliberate process of evaluating and analyzing messages is known as _____________ listening

critical