Comm - Ch. 7

All of the following are stages in the HURIER model except which one?

indexing

Culture affects listening behavior. Consider each of the following examples and then drag each to the type of culture with which it most likely corresponds.

pic #1

The different types of listening reflect the varying goals we have when we listen to other people. Match each example to the primary type of listening.

pic #2

Anthony enjoys watching the World Series immensely, so when it is on, he is completely focused on the TV. When his partner, Jenna, tries speaking to him about some household bills during the World Series, Anthony keeps saying, "Uh-huh," but Jenna can tell he is not really listening. This is an example of which of the following barriers to effective listening?

pseudolistening

Carrie's mother asked her to sweep the kitchen floor, put the dishes away, and clean the oven before guests arrive later that evening. Even though Carrie nodded her head in agreement, her mother's instructions went in one ear and out the other. Carrie was engaging in which of the following?

pseudolistening

When people feel overloaded with electronically mediated communication, they tend to

reduce the number of incoming messages.

You are at the grocery store standing in line to pay for your items when you suddenly realize your roommate asked you to purchase oranges. Which stage of the listening process is this?

remembering

Cooper sees Nick and says, "Hey Nick, I haven't seen you in awhile. I've been working overtime at my job, I'm behind in my schoolwork, and my mother wants me to go to my grandparents' 50th wedding anniversary in Florida next week." Which would be a suitable empathic response for Cooper?

"Wow! How are all those demands on your time making you feel?"

**In the second paragraph, which listening misconception did Brian fall prey to?

All listeners hear the same message.

Situation Analysis: Listening Myths Brian had been recommended by his boss to attend a series of training sessions on computer application design. Brian jumped at the chance to attend the sessions, in part because he hoped the information he would pick up would help him further his career. He went with his colleague, Michaela, who seemed to be interested in not only learning all she could about the topic but also connecting with other attendees. During the first session, the speaker used jargon that Brian had not heard before. He mentioned this to Michaela, but she said she was not having any problems understanding the terminology. She seemed to be following the speaker's message better than he was. At the question-and-answer session after the presentation, Brian raised his hand and asked why the speaker seemed pessimistic about the future of computer application design. Michaela told Brian later that she had not interpreted the speaker's message that way at all, and she did not understand why Brian understood the speaker's message that way. Michaela commented that, in her opinion, prospects for the future in computer application design were promising. As the sessions continued, Brian began to wish he had not agreed to attend. *In the first paragraph, which listening myth did Brian experience?

Listening is natural and effortless.

Which of the following describes the attitude toward listening of a person from a culture that values social harmony over efficiency?

Mai paid close attention to her professor's nonverbal cues to better understand his meaning.

Which listening style is the most effective?

None of the styles are better than the others.

Which of the following is not a good way to improve empathic listening?

Tell the speaker how you are feeling.

Dina is taking 18 credit hours in school this semester. With so much to learn and remember, she named the guitar strings for guitar class, "Even Affectionate Dogs Get Bitten Eventually." Dina's phrase is an example of which of the following?

a mnemonic device

While listening critically to Professor Thompson one day, you hear him state, "If you continue to smoke cigarettes for many years, you will reduce your longevity." Professor Thompson's statement is an example of which of the following?

a probable statement

Which of the following is not a strategy for becoming a better listener?

becoming a better pseudolistener

Which of the following is not part of being an effective online listener?

being a lurker

Tiffany's uncle Robert has very firm opinions on whom he would like to see become mayor of their city. In fact, whenever any candidate other than the one he wants to win is profiled on television, he quickly changes the channel. Robert's behavior is an example of which of the following?

closed-mindedness

Every time Adele logged on to Facebook she felt totally overwhelmed by all of the status updates from "friends" that she hardly knew. One day in frustration, she un-friended more that half of her Facebook friends. Adele was experiencing

conversational overload.

Teresa has arrived home from a seminar on graduate school admission with an armload of CDs and DVDs from various colleges. She plans on listening to the DVDs and CDs while comparing the positive and negative attributes of each school. The type of listening Teresa will be engaging in is which of the following?

critical

**Alicia did not pretend she knew what it was like to take care of a baby. Instead, she validated Charlotte's feelings and experiences as important even though the two women's experiences were different. If Alicia had said to Charlotte, "How much time can a baby really take? Don't they sleep all day? Let's review your day to determine how you might be spending your time unwisely," she would have been engaging in which of the following?"

critical listening

Situation Analysis: Becoming a Better Listener Charlotte recently enrolled in college classes for the first time. She has a three-month-old baby boy. In class, she often looks overwhelmed and unhappy. Today before class, all the other students were laughing and talking with each other in the hallway while Charlotte stood there alone. After some time, her friend Alicia noticed Charlotte standing alone, so she went up to her and asked her how she was doing. Charlotte said being a mom and keeping up with schoolwork was much harder than she originally thought it would be. Alicia listened attentively, without judging or interrupting, as Charlotte talked about her difficult day. Alicia lightly touched Charlotte's arm and said, "I'm sorry you're having so much trouble. I can tell how hard this is for you." Before they entered class, Charlotte turned to Alicia and thanked her for listening to her troubles. *Which of the following listening techniques allowed Alicia to listen attentively to Charlotte without judging or interrupting her?

empathic listening

Debbi and Rachel are both in an upcoming school play. When Debbi stops to talk with Rachel about the play after their psychology class, Rachel is preoccupied, thinking about when she is going to see her boyfriend again. Rachel is engaging in which of the following?

glazing over

Situation Analysis: Barriers to Effective Listening Tyler sits in class and hears the professor lecturing, but he is not actually listening. He is thinking about the date he made with Gabrielle for the evening. In fact, he is mentally comparing several different places he might take her. Later that evening, Tyler is in his car on his way to pick up Gabrielle. Suddenly, three police cars go whizzing past him with their sirens blaring and lights flashing. Tyler turns to watch where the police are going and does not notice that his cell phone is vibrating. *Which one of the following barriers to effective listening does Tyler experience in class?

glazing over

Carla wants to tell Don about her day at work. However, she sees he is on the computer. When she walks into the room, he exclaims, "Look at all these e-mails we have. After working at the computer all day today, I don't have the patience to wade through them all." Carla is aware that Don is suffering from which of the following?

information overload

Teresa wants to attend graduate school, so she decides to attend a seminar on how to get accepted to the graduate school of one's choice. She attends the seminar and pays close attention to what is being said. Teresa is using which type of listening at the conference?

informational

Researchers have found that college students spend more than 50 percent of their time__________.

listening

Which of the following describes informational listening?

listening to the salesman explain the features of the car you like

**Which barrier to effective listening did Tyler experience when he missed his phone call?

noise

When faced with conversational overload from electronically mediated communication, people are more likely to attend and respond to which of the following?

simple messages rather than complex ones

Which of the following careers might be preferred by a people-oriented listener?

social worker

Martha and Jeff are meeting with their accountant to talk about the business they own jointly. Their accountant is explaining the tax implications of several options they are considering for the coming year. When the accountant asks Martha and Jeff if they have any questions, Martha does not respond and shows no facial expression. This is an example of what type of listening response, according to the HURIER model?

stonewalling

The definition of listening includes which of the following?

the active process of making meaning out of another person's spoken message

An elderly relative has a tendency to pay attention only to information that supports his political beliefs, ignoring information that does not. What is this tendency called?

the confirmation bias

When a cashier is listening to a customer order from a menu, what is the cashier's listening goal?

to understand the customer's message

Brandon, a native English speaker, enrolls in an introductory Mandarin class. On the first day of class, the professor speaks exclusively in Mandarin. Brandon might have problems with which stage of the HURIER model?

understanding