Communications Ch. 7,8,9 Study guide

reverse chronological

After many years in the apparel industry, Terrence is applying for a product manager position. His résumé should list his previous work experience in __________ order.

review his photos and posts online to make sure they are appropriate

After researching several companies, Erik has sent an inquiry letter and résumé to a few companies advertising for positions that he believes are the best fit for his abilities and career goals. Which of the following is the most appropriate next step in his job search?

making sure a person is understood.

An appropriate action for a facilitator would be

learning stance.

As Rachel voices her complaints about the team to her boss, she realizes he is really interested in hearing her story. This examples shows the

Opportunity for networking

The aspect of joining clubs or professional interest groups that is most beneficial to one's career is the

"I think your feelings about the workload are justifiable."

The best example of a validating phrase to use during a disagreement is,

encourage healthy discussion but avoid getting involved in arguments.

The facilitator of a meeting should

Name and Contact Information

The first information that a hiring manager should see on a résumé is your

What is your ethnic background?

Federal employment laws prohibit which of the following questions during a job interview? -Are you 18 years of age or older? -What is your ethnic background? -Are you willing to relocate if necessary? -Are you authorized to work in the United States?

Email: [email protected]

Galen has prepared a résumé for an entry-level job in the finance industry. Which of the following lines should he replace or remove from the name block?

member of the Association of Web Design Professionals

Heather is applying for a job as a computer programmer. Considering this, which of the following pieces of additional information is most likely to highlight skills that employers are looking for?

A LinkedIn profile allows for a professional photo; a résumé doesn't

How is a LinkedIn profile different from a résumé?

3-5

If a job announcement does not mention how many references are required, you should list

11:00 a.m.

If a meeting is scheduled to begin at 11:00 a.m., when should the leader start the meeting?

two or three recommendations

If you choose to display recommendations on your LinkedIn profile, you should generally limit the number to __________ per position.

getting agreement on the definition of the problem.

In a typical problem-solving meeting, the facilitator's initial focus should be on

Tuesday at 9:30 a.m.

According to research, the most effective time for a meeting would be

participants can easily tune out the meeting.

A common drawback of the technology used for online meetings is that

reduces multitasking.

A common result of using video communication during online meetings is that it

How is my anger affecting my behavior?"

A good question to ask yourself if you are feeling angry during a difficult conversation with a coworker is,

place important items at the beginning.

A good strategy for putting together an agenda is to

consensus

A group has __________ when it has identified an acceptable plan of action that all or most group members can support, even if that specific plan is not everyone's preference.

caring.

A job candidate who is capable of maintaining effective workplace relationships demonstrates

central sales theme.

A résumé is strongest if it has a(n)

reinforces your key abilities and attributes.

A résumé should include additional information, such as professional associations or certificates and licensure, when the information

learn how professionals socialize and interact.

A student who is not currently looking for opportunities should go to job fairs to

the meeting includes visitors from a polychronic culture.

A team leader should make an exception to starting the meeting on time when

problem-solving

A team meets every workday at the same time to develop a presentation for a new software system. This is an example of __________ meetings.

It fails to quantify her accomplishments.

Colleen, a software sales professional, is applying for a management position at a new company. The work experience section of her résumé includes the phrase "High-performing salesperson." What is wrong with this statement?

Did I communicate my ideas even if they conflicted with someone else's?

During a meeting, Lynn said that employees should forgo bonuses to ease a budget crunch, a suggestion that received extensive criticism. When Lynn evaluates her performance later, which of the following questions will she apply to this example?

facilitator

During a meeting, the __________ acts from a neutral position to get each person to participate in the conversation and ensure that each agenda item is properly discussed.

the need to make decisions too quickly and unclear decision-making rules

During an online meetings, Greg felt rushed and was unsure about the criteria used by the leader for problem solving. Which of the following two drawbacks of online meeting does this example show?

allows unresolved issues to be forgotten or neglected.

Employees are most likely to believe that a meeting was a waste of time if the team leader

character

In an interview, Lupe provides an example of her personal integrity by explaining how she pointed out a flaw in her design to the client and promised to fix it free of charge even though the client had not noticed it. By doing so, Lupe demonstrated

a way to tell a success story in response to a question

In an interview, what is the STAR method of response?

One page

In general, résumés should be __________ page(s) in length.

the ability to complete work tasks.

In the context of credibility, competence refers to

time frames, goals, and roles.

Key elements of a good agenda include

learn more about a profession

LinkedIn is often used to

What will be the agenda?

Loren writes an outline that conveys the essential points to be covered for an upcoming meeting. Which of the following questions is Loren addressing?

He starts the meeting by asking participants what they think of last night's Academy Awards.

Malik wants to involve all the participants in his online meeting. Which of the following will best accomplish that?

informational

Max is preparing to graduate from college, so he has scheduled an interview with the hiring manager at a firm in his preferred industry to ask for advice on which qualities and experiences he should highlight in his résumé. Max has scheduled a(n) __________ interview.

coordination

Meetings that focus primarily on discussing tasks, roles, goals, and accountabilities are called __________ meetings.

achieve shared goals.

Networking is an attempt to build professional relationships in order to

opportunity.

One way to embrace difficult conversations is to view conflict as a(n)

building teamwork even though team members live in different countries.

Online meetings have an advantage over face-to-face meetings when

False A lack of conflict shows that employees are likely being honest.

T/F: A lack of conflict shows that employees are likely being honest.

True A list of items to be discussed at a meeting is called an agenda.

T/F: A list of items to be discussed at a meeting is called an agenda.

False A person should attend only networking events that deal directly with his or her professional interests.

T/F: A person should attend only networking events that deal directly with his or her professional interests.

False A problem-solving interview is used to familiarize buyers with a product or service they have purchased.

T/F: A problem-solving interview is used to familiarize buyers with a product or service they have purchased.

False Correct answer: Attributes are personal traits or characteristics.

T/F: Abilities are personal traits or characteristics.

False An effective cover letter should have no more than three paragraphs. Should include 3-5 paragraphs

T/F: An effective cover letter should have no more than three paragraphs.

False Correct answer: An informational interview should be about 20 to 30 minutes long.

T/F: An informational interview should be about 45 to 60 minutes long.

False Analyzing the needs of potential employers before applying for a position is important because it allows you to match your abilities and attributes to those that they are seeking.

T/F: Analyzing the needs of potential employers before applying for a position is important because it allows you to match your abilities and attributes to those that they are seeking.

True Audrey is very nervous about leading an upcoming meeting. Considering this, it would be better for her to present the meeting online rather than face-to-face.

T/F: Audrey is very nervous about leading an upcoming meeting. Considering this, it would be better for her to present the meeting online rather than face-to-face.

True Brainstorming meetings are considered to be a type of problem-solving meeting.

T/F: Brainstorming meetings are considered to be a type of problem-solving meeting.

True By joining clubs, you can learn many skills that make you marketable.

T/F: By joining clubs, you can learn many skills that make you marketable.

True Finding common ground during a difficult conversation can lead to bonding.

T/F: Finding common ground during a difficult conversation can lead to bonding.

True In addition to hiring, selection interviews are used to choose the most appropriate person for an assignment, a promotion, or an award.

T/F: In addition to hiring, selection interviews are used to choose the most appropriate person for an assignment, a promotion, or an award.

False Interviewers may legally ask employment candidates to verify their marital status, ethnicity, religious affiliation, and sexual orientation.

T/F: Interviewers may legally ask employment candidates to verify their marital status, ethnicity, religious affiliation, and sexual orientation.

True It is important to identify your interests, abilities, and attributes when searching for job opportunities.

T/F: It is important to identify your interests, abilities, and attributes when searching for job opportunities.

True It is recommended to constantly update your information on LinkedIn.

T/F: It is recommended to constantly update your information on LinkedIn.

True LinkedIn prominently displays the number of connections you have in your network.

T/F: LinkedIn prominently displays the number of connections you have in your network.

True Minutes should include the date and time and team members present.

T/F: Minutes should include the date and time and team members present.

False Most résumés begin with a summary statement. they begin with a name block

T/F: Most résumés begin with a summary statement.

True Networking is a proactive approach to building professional relationships to achieve shared company, career, and professional development goals.

T/F: Networking is a proactive approach to building professional relationships to achieve shared company, career, and professional development goals.

True Neutrality is a critical quality for facilitators.

T/F: Neutrality is a critical quality for facilitators.

False Oversimplifying an issue will help to make others less defensive.

T/F: Oversimplifying an issue will help to make others less defensive.

False People have MORE flexibility in how they portray themselves on LinkedIn than they do with résumés and cover letters.

T/F: People have less flexibility in how they portray themselves on LinkedIn than they do with résumés and cover letters.

False Starting a meeting with a story should be avoided in most cases.

T/F: Starting a meeting with a story should be avoided in most cases.

True Teams that have more dissent reach higher quality decisions.

T/F: Teams that have more dissent reach higher quality decisions.

False The ability to accomplish work tasks is called character. It is called competence

T/F: The ability to accomplish work tasks is called character.

False The afternoon is considered to be the most productive time to have a meeting.

T/F: The afternoon is considered to be the most productive time to have a meeting.

False The education section of your résumé should include a summary of your experiences in high school. It should include higher education & professional training

T/F: The education section of your résumé should include a summary of your experiences in high school.

True The main risk of multitasking during an online meeting is that it might distract you from the meeting.

T/F: The main risk of multitasking during an online meeting is that it might distract you from the meeting.

True The primary goal of your cover letter is to sell your key abilities and attributes in a way that matches the needs of the employer for a particular position.

T/F: The primary goal of your cover letter is to sell your key abilities and attributes in a way that matches the needs of the employer for a particular position.

True Volunteer work and school clubs can be included in your résumé if they emphasize your key abilities and attributes.

T/F: Volunteer work and school clubs can be included in your résumé if they emphasize your key abilities and attributes.

False LinkedIn allows you to choose from well over 20 types of sections. While you have more space than on a résumé, you should still choose selectively to highlight your key selling points.

T/F: When creating a LinkedIn profile, you should be sure to fill out all of the sections provided.

True When including your accomplishments in your résumé, you should support them as much as possible with key facts.

T/F: When including your accomplishments in your résumé, you should support them as much as possible with key facts.

False Your LinkedIn profile should be approached in a different way than your résumé. Should be approached the same way

T/F: Your LinkedIn profile should be approached in a different way than your résumé.

False The best size for an online meeting is between 5 and 10 people.

T/F:The best size for an online meeting is between 5 and 10 people.

the options for addressing the problem.

The last focus of a problem-solving meeting is usually

"It sounds like you're saying the idea is too expensive to implement."

The most appropriate statement for a facilitator to make would be,

tends to form cliquish subgroups.

The most likely result of multitasking during an online meeting is that it

chronological résumés group information over time, whereas functional résumés present information in terms of key skills.

The primary difference between a chronological résumé and a functional résumé is that

20 to 30 minutes.

The typical length of an informational interview is

a conversation about experiences working for an employer that you are leaving

What is an exit interview?

just before the job interview

When does the interviewer usually look at the interviewee's LinkedIn profile?

1-2 years.

When formulating professional goals, the short term consists of the next

two or three abilities

When preparing a résumé, you should focus on __________ abilities that you want to highlight.

the value you bring to prospective employers.

When seeking better job opportunities, it is most important to develop a message about

"I enjoyed talking with you at the conference last week. I'd like to connect on LinkedIn."

Which LinkedIn invitation is the most effective?

It allows for more space than your résumé has.

Which of the following is an accurate statement about a professional's LinkedIn profile?

being able to use video editing software

Which of the following is an example of an ability?

What are some of the things you enjoy about working here?

Which of the following responses is recommended when an interviewer asks if you have any questions? -What are some of the things you enjoy about working here? -Where is this company's headquarters located? -Can I work from home on Tuesdays and Fridays? -No, I think we've covered everything. -How long do I have to work before I can take a vacation?

A solicited cover letter is a response to a formal job announcement.

Which of the following statements about cover letters is correct?

Employers may ask about physical abilities when there is a legitimate reason to do so.

Which of the following statements about disability questions is true? -Employers are required by insurance companies to ask prospective employees about disabilities. -Employers may ask about physical abilities when there is a legitimate reason to do so. -Employers are required to ask disability questionsbefore the interview takes place. -Employment law requires job applicants to disclose disabilities to prospective employers.

Show positive personality; be a giver; build important connections.

Which three key elements should you keep in mind when presenting yourself on LinkedIn?

one to two hours

You should invest at least __________ per week on LinkedIn.

your studies are relevant to the job you are seeking.

You should place the education section of your résumé before the work experience section when