Compend: Communication Skills Multiple Choice
A speech that is delivered word for word from a prepared text is called a(n)
manuscript speech
What type of speech is learned and delivered by rote without a written text?
memorized speech
Excessive written or verbal communication would be considered
message overload
A worker is drilling a hole in the street just outside of the classroom making it nearly impossible for the students tp hear the instructor. this is an example of
noise
A type of response in which no words are spoken is
non-verbal
To end a sentence in which the last word is abbreviated you should use a
period
Which of the following is an example of a misinterpretation of a non-verbal symbol?
personal space
The highness or lowness of the voice is known as
pitch
Which of the following is a common cause of nervousness?
poor preparation
Which of the following terms is dealing with the speed at which you speak?
rate
Which of the following is an example of a misinterpretation of a verbal symbol?
relative terms
Which of the following terms best describes the process of deliberately revealing information about oneself that is significant and that would not normally be known by others?
self disclosure
All of the following would be considered proper with respect to use of a visual aid except
statistics demonstrated by the visual aid should not be rounded off
The arrangement of words in a sentence defines
syntax
Which of the following terms deals with the arrangement of words in a sentence?
syntax
Which of the following defines the term feedback?
the discernible response of the receiver
Which of the following is not a general purpose for making a speech?
to distract
John's speech instructor told John that he would have to speak a little louder. John needs to work on which of the following areas of public speaking?
volume
Which of the following terms is synonymous with loudness?
volume
External communication includes 1. personal letters 2. congratulatory notes 3. memos 4. letters of response
1, 2, and 4.
The ideal time limit for a speech is
20 minutes
The emotional tone of a relationship as it is expressed in the messages that the partners send and receive defines which of the following terms?
Climate
In decision making, what term is defined as: "when all group members are in agreement"?
Consensus
What type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unknown to the sender and unknown to each other in any sense of interaction?
Mass
What is the term that is defined as "dealing" with the meaning of words?
Semantics
The pope reads his speech word-for-word from a prepared text. this is an example of
a manuscript speech
Which of the following best describes a disconfirming response with more than one meaning?
ambiguous
A disconfirming response with more than one meaning, leaving the other party unsure of the responder's position is a(n)
ambiguous response
A speech that is planned in advance but is presented in a direct, conversational manner is
an extemporaneous speech
Linda was attending an Optimist Club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. This is an example of
an impromptu speech
What is the term that is described as the believability of a speaker or other source of information?
an impromptu speech
The process of pronouncing all parts of a word is known as
articulation
A receiver focusing on the speaker's voice, screening out all other stimuli is an example of
attending
A human survival skill needed to maintain contact with the world is
communication
The objective, emotion-free meanings of a term are known as
denotations
Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem
empathetic listening
Words that have more than one dictionary meaning are referred to as
equivocal terms
More pleasant sounding words used in place of more direct, less pleasant terms are
euphemisms
Listening in which the goal is to judge the quality or accuracy of a speaker's remarks is
evaluative listening
Any communication which goes beyond the doors of your business is called
external communication
Incorrect thoughts that lead us to believe that we have heard the message before are
faulty assumptions
Sarah is listening to Cathy and trying very hard to understand her ideas on the subject. This is an example of
informational listening
Which type of listening involves listening to understand another person or idea?
informational listening
The type of communication in which the two parties involved consider one another as individuals is
interpersonal communication
Bob debated with himself as to what the correct answer to the question was, but finally chose the correct one. this is an example of
intrapersonal communication
The type of communication which refers to those aspects of communication behavior that occur within the individual is
intrapersonal communication
The study of body movement, gestures, and posture is known as
kinesics
All of the following are important with regard to a speaker's awareness of the audience when choosing the speech material except
knowing the personal background of the introductory speaker
An approach to conflict resolution in which neither party achieves its goals is
lose-lose
All of the following are considered appropriate opening techniques for a speech except
making an apology
