CompTIA A+ 220-1001 Core 1 Practice Test

Which of the following should be reset during normal printer maintenance? A. Page count B. Job queue C. Print job cache D. Tray settings

A. Page count

Which of the following can be defined as the amount of heat generated by the CPU, which the cooling system is required to dissipate? A. GPU B. TDP C. PSU D. 140 watts

B. TDP

Which of the following allows other mobile devices to wirelessly share your mobile device's Internet connection? A. NFC B. Airplane mode C. IMAP D. Mobile Hotspot

D. Mobile Hotspot

Which of the following would include a gigabit NIC and a RAID array? A. Gaming PC B. Audio/video editing workstation C. Thin client D. NAS

D. NAS

Which type of cable would you use if you were concerned about EMI? A. Plenum-rated B. UTP C. STP D. Coaxial

C. STP

What should you do first if your SATA magnetic disk begins to make loud clicking noises? (Select the best answer) A. Copy the data to another drive B. Replace with a new SATA drive C. Update the UEFI/BIOS D. Replace the SATA power cable

A. Copy the data to another drive

Which of the following file extensions is used by VMware? A. .vmdk B. .vdi C. .vhdx D. VT-x

A. .vmdk

Which voltages are supplied by a Molex power connector? A. 12 V and 5 V B. 5 V and 3.3 V C. 3.3 V and 1.5 V D. 24 V and 12 V

A. 12 V and 5 V

What is the transfer rate of DDR-2133? A. 17,066 MB/s B. 19,200 MB/s C. 21,333 MB/s D. 25,600 MB/s

A. 17,066 MB/s

A user's mobile device is overheating. Which of the following could be the problem? (Select the two best answer.) A. A damage battery B. The brightness setting is too low C. Excessive gaming D. The device is not in a case E. The charging cable is defective

A. A damaged battery C. Excessive gaming

Which of the following are ways that a laptop can communicate with other computers? (select all that apply) A. Bluetooth B. WLAN C. DC jack D. Cellular WAN

A. Bluetooth B. WLAN D. Cellular WAN

What is a possible symptom of a failing CPU? A. CPU is beyond the recommended voltage range. B. Computer won't boot C. BIOS reports low temperatures within the case. D. Spyware is installed into the browser.

A. CPU is beyond the recommended voltage range

When finished installing a new printer and print drivers, what should you do? (Select all that apply) A. Calibrate the printer B. Install the print drivers C. Check for compatibility D. Print a test page

A. Calibrate the printer D. Print a test page

A user moves a laptop one office to another. The patch cable and the network adapter do not appear to be working properly at the new office. The cable is plugged in correctly and tests okay when checked with a patch tester. Which of the following should be done first? A. Check whether the port on the switch is enabled B. Update the network adapter driver C. Replace the patch cable with a crossover cable. D. Make sure the network adapter is compatible with the OS.

A. Check whether the port on the switch is enabled

One of your co-workers has opened a trouble ticket concerning paper jams on a laser printer. The paper jams have become more frequent of late. You decide to attempt to re-create the problem and then check the printer log for more information. Which of the following are the most likely solutions to the problem? (Select two best answers.) A. Clean and inspect the entire paper path. B. Clean the fuser roller and verify fuser operation. C. Clean and replace the paper out sensor. D. Use a printer maintenance kit to replace parts. E. Replace the paper exit assembly switch. F. Clean and inspect the print drum.

A. Clean and inspect the entire paper path. D. Use a printer maintenance kit to replace parts.

How can a paper jam be resolved? (Select all that apply). A. Clear the paper path B. Use the right type of paper C. Check for damaged rollers D. Check for a damaged primary corona wire

A. Clear the paper path B. Use the right type of paper C. Check for damaged rollers

You need to make a patch cable to connect a computer to an RJ45 wall jack. Which of the following tools should be used to attach the RJ45 plugs to the patch cable? A. Crimper B. Punchdown tool C. Loopback plug D. Cable tester

A. Crimper

A laptop's battery fails to charge. Which of the following should be checked first? A. DC-in jack' B. AC-in jack C. CMOS battery D. AC circuit breaker

A. DC-in jack

Which of the following is the best option for storing 6153 MB of data on one disc? A. DVD-9 DL B. CD-R 48x C. DVD-5 SL D. RAID 5

A. DVD-9 DL

Which of the following are two possible reasons why a laptop's LCD suddenly went blank with no user intervention? (select the two best answers.) A. Damage inverter B. Damaged LCD C. Burned-out backlight D. Incorrect resolution setting

A. Damaged inverter C. Burned-out backlight

Which internet service makes use of PSTN?\ A. Dial-up B. ISDN C. DSL D. Cable Internet

A. Dial-up

When you run out of possible theories for the cause of a problem, what should you do? A. Escalate the problem B. Document your actions so far C. Establish a plan of action D. Question the user

A. Escalate the problem

What should you do next after testing the theory to determine cause? A. Establish a plan of action to resolve the problem. B. Verify full system functionality C. Document findings, actions, and outcomes. D. Implement the solution

A. Establish a plan of action to resolve the problem.

What is a possible reason for having blank pages come out of a laser printer? A. Failed transfer corona wire B. Failed primary corona wire C. Failed fusing assembly D. Damaged roller

A. Failed transfer corona wire

Which of the following devices should be configured to block specific ports on the network? A. Firewall B. Gateway C. Router D. Bridge E. Access point

A. Firewall

You just installed new, compatible RAM into a motherboard, but when you boot the computer, it does not recognized the memory. What should you do? A. Flash the BIOS B. Replace the RAM C. Upgrade the CPU D. Add more RAM

A. Flash the BIOS

Which stage of the laser printer/imaging process involves extreme heat? A. Fusing B. Transferring C. Exposing D. Writing

A. Fusing

You have been tasked with setting up a device for a salesperson's vehicle. It should be able to display maps and give directions to the person while driving. Which of the following devices would perform these tasks? (Select the two best answers.) A. GPS B. Smart camera' C. Smartphone' D. E-reader E. VR headset

A. GPS C. Smartphone

A user doesn't see anything on his laptop's screen. He tries to use AC power and thinks that the laptop is not receiving any. Which of the following are two possible reasons for this? (Select the two best answers.) A. He is using an innocent AC adapter B. The AC adapter is not connected to the laptop. C. Windows won't boot. D. The battery is dead

A. He is using an incorrect AC adapter. B. The Ac adapter is not connected to the laptop.

Which of the following identifies the user of the device? A: IMSI ID B. IMEI ID C. S/MIME D. VPN

A. IMSI ID

A PC's network adapter has a link light that is lit, but the PC can't access internal network resources. Which of the following is the most likely cause of this issue? A. IP address conflict B. Incorrect gateway C. Packet collisions D. Slow transfer speed

A. IP address conflict

Which of the following address printer data privacy concerns? (Select the two best answers.) A. Implementing user authentication on the device B. Ad hoc mode C. AirPrint D. Clearing the cache

A. Implementing user authentication on the device D. Clearing the cache

Which of the following devices can be used to perform combination shortcuts? A. Keyboard B. Mouse C. Printer D. KVM

A. Keyboard

Which of the following is a group of windows desktop computers located in a small area? A. LAN B. WAN C. PAN D. MAN

A. LAN

You are tasked with building a high-end gaming PC and need to select the right power supply. Which features should you be looking for? (Select the three best answers.) A. Large number of connections B. 20-pin power connector C. 24-pin power connector D. Mini-ITX form factor E. Dual 12 V rails F. 400 watts

A. Large number of connectors C. 24-pin power connector E. Dual 12 V rails

One of your co-workers has asked for a cable for an Apple mobile device that can charge it and transfer data to and from it. Which of the following connection types would meet the customer's requirements? A. Lightning B. Micro-USB C. Molex D. Mini-USB

A. Lightning

Which component supplies power to the CMOS when the computer is off? A. Lithium battery B. POST C. Power supply D. BIOS

A. Lithium battery

Which of the following devices can be configured when accessed from a browser or SSH or similar configuration tool? A. Managed switch B. Unmanaged switch C. Patch panel D. Network interface card

A. Managed switch

Of the following, which components are the most important in a virtualization server? (Select the two bets answers.) A. Maximum memory B. High-end sound card C. High-end video card D. Dual-rail 1000w PSU E. Quad-core CPU

A. Maximum memory E. Quad-core CPU

A computer you are working on randomly reboots. Which of the following should be checked first when troubleshooting the computer? (Select the two best answers.) A. Memory integrity B. Video card integrity C. CMOS battery D. PSU integrity E. Optical drive integrity

A. Memory integrity D. PSU integrity

Which of the following best describes a specification for accessing storage while using PCI Express? A. NVMe B. 7200 RPM C. Hot-swapplable D. 3.5-inch and 2.5-inch

A. NVMe

Which of the following enables the user to increase the base clock within the BIOS, thereby increasing the clock speed of the CPU? A. Overclocking B. L3 cache C. Integrated GPU D. Heat sink

A. Overclocking

Which of the following can have 8 pins? (Select all that apply) A. PCIe B. SATA C. ATX main power D. CPU E. Molex

A. PCIe D. CPU

A computer you are troubleshooting shuts down without warning. After a few minutes, it boots back up fine, but after running for a short time, it shuts down again. Which of the following components could be the cause? (Select the two best answers) A. Power supply B. SATA hard drive C. RAM' D. CPU fan E. Video card

A. Power Supply D. CPU fan

Which type of server acts as a go-between for clients and websites? A. Proxy server B. Print server C. Syslog server D. DHCP server

A. Proxy server

There are four people who share a connection to a SOHO router that connects to the internet. When a single user starts streaming media over the internet, browsing slows down for the rest of then users. Which setting should be configured to alleviate the problem? A. QoS B. DSL C. WAN D. VPN

A. QoS

Which of the following allows for network throttling of individual computers or applications? A. QoS B. Port forwarding C. DMZ D. DHCP

A. QoS

You have been tasked with resolving a shadowy image that is being printed from a network printer. What should you do? A. Replace the drum B. Replace the fuser C. Run a calibration D. Replace the network cable

A. Replace the drum

A PC reboots without any warning. You ruled out any chance of viruses. When you look at the motherboard, you see that some of the capacitors appear distended and out of shape. What should you do? A. Replace the motherboard B. Replace the hard drive C. Remove and replace the capacitors D. Reconfigure the BIOS

A. Replace the motherboard

Which of the following are usually included in a laser printer maintenance kit? (Select the two best answers) A. Rollers B. Image drum C. Toner D. Duplexer E. Fuser

A. Rollers E. Fuser

What kinds of hard drives are used by laptops? (select all that apply) A. SSD B. M.2 C. Magnetic disk D. DVD-ROM

A. SSD B. M.2 C: Magnetic disk

Which of the following type of cloud services offers e-mail through a web browser? A. SaaS B. IaaS C. PaaS D. Community cloud

A. SaaS

What is a possible reason for having black lines on printouts? A. Scratch on the laser printer drum B. Damaged roller C. Damaged transfer corona wire D. Scratch on the fusing assembly

A. Scratch on the laser printer drum

You need to run a diagnostic disc on a laptop running Windows. You modify the boot order in the UEFI/BIOS and set it to DVD first. However, the laptop still boots into Windows. What do you need to adjust to boot to the DVD? A. Secure Boot B. TPM' C. UEFI/BIOS password D. Virtualization

A. Secure Boot

Which of the following are possible symptoms of hard drive failure? (select the best answers)? A. System lockup B. Antivirus alerts C. Failing bootup files D. Network drive errors

A. System lockup C. Failing bootup files

Which kind of video technology do most laptop LCDs use? A. TFT active matrix B. Passive matrix' C. OLED D. MAC ID

A. TFT active matrix

You are troubleshooting a computer that won't power on. You have already checked the AC outlet and the power cord, which appear to be functioning properly. What should you do next? A. Test the computer with a PSU tester B. Plug the computer into a different outlet C. Check that the RAM is seated correctly D. Install a UPS

A. Test the computer with a PSU tester

A workgroup of five PCs uses a shared printer. A customer says she cannot print to the printer, but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the most likely cause? A. The PC is off the network. B. The printer needs to be restarted. C. The printer is low on toner' D. Device drivers are corrupted.

A. The PC is off the network.

A customer of yours is opening an Internet cafe and wants to offer computers for the patrons to access the Internet. Which type of computer system should you recommend? A. Thin client B. Standard thick client C. Audio/video workstation D. Gaming PC E. HTPC

A. Thin client

You have been tasked with installing Microsoft Office on a customer's computer. As you attempt to do so, you are told that Office cannot be installed directly to that computer. Which of the following types of computers are you working on? A. Thin client B. MacBook C. Tablet D. Thick client

A. Thin client

Which of the following ports can be used for audio, video, and storage? A. Thunderbolt B .DisplayPort C. HDMI D. DVI

A. Thunderbolt

A customer has a brand new Chromebook and needs help configuring it. Which of the following should you help the user with? A. Touch pad B. Initial account setup C. Registry D. Touchscreen E. app store applications F. Task Manager

A. Touchpad B. Initial account setup D. Touchscreen

Which of the following devices should a technician calibrate as part of an installation? A. Touchscreen B. Mouse C. Keyboard D. Video card

A. Touchscreen

Which of the following cable types would most likely experience degraded video signal quality over long distances? A. VGA B. HDMI C. DVI D. DisplayPort

A. VGA

Which of the following computer components connect directly to the CPU or Northridge? A. Video card B. Hard drive C. Audio D. Fan E. RAM

A. Video card E. RAM

Your boss is concerned with overlapping wireless networks from neighboring companies using 802.11ac. Which tool should you use to analyze the problem, and which frequency should you display for analysis? A. Wi-Fi analyzer; 5 GHz B. Cable certifier; 5 GHz C. Loopback plug; 2.4 GHz D. Wi-Fi analyzer; 2.4 GHz

A. Wi-Fi analyzer; 5 GHz

When placing a mobile device into airplane mode, which of the following features are typically disabled? (Select the two best answers.) A. Wireless B. Cellular data C. Multitouch capability D. Data encryption E. Camera

A. Wireless B. Cellular data

You are troubleshooting a printer. Which of the following are common symptoms of printer failure or other printer issues? (Select the two best answers.) A. Vertical lines on the page B. Num lock indicator lights are on C. Unable to install the printer to the OS D. Failure to document cable and screw locations E. Failure to organize parts

A. vertical lines on the page C. Unable to install the printer to the OS

Which of the following is often broken down into groups of channels including 1-5, 6-10, and 11? A. 802.11ac B. 2.4 GHz C. 5 GHz D. 802.11a

B. 2.4 GHz

Which are the most common laptop hard drive form factors? (select two) A. 5.1 B. 2.5 C. 7.1 D. 1.8

B. 2.5 D. 1.8

You are planning a secure DMZ that will incorporate several servers, including a web server, an FTP server, and a mail server. Which inbound ports will need to be opened at the firewall so that the server can securely communicate with users on the internet? (Select the four best answers.) A. 21 B. 22 C. 23 D. 53 E. 80 F. 110 G. 143 H. 443 I. 587 J. 995 K. 3389

B. 22 H. 443 I. 587 J. 995

Which of the following voltages are normally supplied by a PSU's rails? (Select the two best answers) A. 1.5 V B. .3.3 V C. 5 V D. 9 V

B. 3.3 V C. 5 V

Which of the following connectors would you use to power a video card? A. 24-pin power B. 6-pin PCIe C. Molex D. 3.5 mm TRS

B. 6-pin PCIe

You want to test the local loopback IPv6 address. Which address would you use? A. 127.0.0.1 B. ::1 C. FE80::/10 D. ::0

B. ::1

Which of the following are possible reasons that a laptop's keyboard might fail completely? (Select the two best answers.) A.A key is stuck B. A ribbon cable is disconnected C. The user spilled coffee on the laptop D. The Keyboard was disabled in the Device Manager.

B. A ribbon cable is disconnected C. The user spilled coffee on the laptop

You are troubleshooting a Windows Server that normally boots from an SATA-based RAID ) array. The message you receive is "missing operating system." As it turns out, another technician has been updating the BIOS on several of the servers in your organization, including this one. What configured setting needs to be changed? (Select the best answer.) A. RAID 1 B. AHCI C. S.M.A.R.T. D. NVMe

B. AHCI

Which of the following is the best type of custom computer for use with Pro Tools? A. Graphic/CAD/CAM design workstation B. Audio video editing workstation C. Gaming PC' D. Virtualization workstation

B. Audio/video editing workstation

A user set the resolution in Windows too high, resulting in a scrambled, distorted display. What should you do to fix the problem? (Select the best answer.) A. Upgrade the video driver B. Boot into low-resolution mode C. Press the monitor toggle key. D. Check the video connections

B. Boot into low-resolution mode

You are attempting to load an operating system from a USB flash drive at computer startup. Which of the following settings should you modify in the BIOS? A. Enable a BIOS password B. Boot sequence C. Enable TPM D. Disable TPM

B. Boot sequence

You are troubleshooting a CPU and have already cut power, disconnected the power cable, opened the case, and put on your antistatic strap. What should you do next? A. Check the BIOS B. Check connections C. Remove the CPU D. Test the motherboard with a multimeter

B. Check connections

You are helping a project manager with a presentation using a laptop which feeds video to a projector. During your tests, the projector's image begins to flicker. The laptop's display does not have any problems. You attempt to change the resolution on the laptop, but the issue continues. which of the following should you do next? A. Change the projector settings B. Check the connectivity of the video cable C. Change the aspect ratio of the laptop D. Check the connectivity of the power cable

B. Check the connectivity of the video cable

A computer you are troubleshooting won't boot properly. When you power on the computer, the video display is blank and you hear a series of beeps. What should you do? A. Check power supply connections B. Consult the vendor documentation for the motherboard C. Remove all memory and replace it D. Unplug the speakers because they are causing a conflict

B. Consult the vendor documentation for the motherboard

You are working in a command line and see the following results: dprocomputer.com = 216. 97. 236. 245 Which of the following server types has the most likely helped supply this information to you? A. DHCP server B. DNS server C. Authentication server D. Syslog server E. Print server

B. DNS server

You are tasked with fixing a laptop that is not booting. You have analyzed the system and can't see any system lights or display, and you can't hear any sounds when the Power button is pressed. Which of the following should be attempted first when troubleshooting the problem? A. Boot the system from a boot CD. B. Disconnect the AC and the battery and press and hold the Power button for several seconds. C. Remove hard drives and optical drivers, RAM, and USB devices from the laptop. D. Connect an external monitor to the laptop to determine if the LCD has failed.

B. Disconnect the AC and the battery and press and hold the power button for several seconds.

What is the second step of the A+ troubleshooting methodology? A. Identify the problem B. Establish a theory of probably cause C. Test the theory D. Document.

B. Establish a theory of probably cause

Which of these addresses needs to be configured to enable a computer access to the internet or other networks? A. Subnet mask B. Gateway address C. DNS address D. MAC address

B. Gateway address

You are part of a team that has decided to make use of a cloud provider for some of your organizations technology needs. Your top priority is to offload some of your networking, storage, and VM hosting to the cloud. Which of the following services best suits your needs? A. SaaS B. IaaS C,. PaaS D. DBaaS

B. IaaS

The power supply fan and case fan spins, but there is no power to other devices. Which of the following is the most likely cause of this? A. Failed hard drive B. Improper connectivity C. Drive not recognized D. Failed RAM

B. Improper connectivity

Look at the following list of wires. What wiring standard is being used here? 1. White/orange, 2. Orange, 3. White/green, 4. Blue, 5. White/blue, 6. Green, 7. White/brown, 8. Brown A. RJ45 B. T568B C. T568A D. TIA

B. T568B

Which of the following sets of parts is associated with inkjet printers? A. Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separation pads, duplexing assembly. B. Ink cartridge, print head, roller, feeder, duplexing assembly, carriage, and belt. C. Feed assembly, thermal heating unit, thermal paper D. Printer head, ribbon, tractor feed, impact paper

B. Ink cartridge, print head, roller, feeder, duplexing assembly, carriage, and belt.

Which of the following printer technologies uses piezoelectric pressure pads to produce small bubbles that are moved to the paper? A. Laser B. Inkjet C. Thermal D. Impact

B. Inkjet

You are required to install an anti-theft solution for a customer's laptop. Which of the following should you perform? A. Install a docking station B. Install a cable lock C. Install Windows D. Configure a password in the BIOS/UEFI E. Use a port replicator

B. Install a cable lock

Which of the following is an advantage of UDP over TCP? A. It uses flow control. B. It transfers packets faster. C. It uses connection handshakes. D. It is connected based.

B. It transfers packets faster

Which of the following types of printers requires a maintenance kit that contains a fuser, transfer, roller, and pickup rollers? A. Thermal B. Laser C. Inkjet D. Impact

B. Laser

Which type of charging connector would you find on an iPad? A. Micro-USB B. Lightning C. Thunderbolt D. IP68

B. Lightning

Which of the following incorporate the concept of resolution? (select all that apply)? A. Keyboard' B. Mouse C. Printer D. Signature reader E. LED Display F. Speakers

B. Mouse C. Printer E. LED display

Which of the following network connection types should be used to allow for connectivity to the external network but keep the VMs on a separate IP network? A. Bridged B. NAT C. Private D. No networking

B. NAT

One of your customer's signed up for a mobile pay service to be used on a first-generation smartphone. However, the smartphone does not work at any location that supports mobile pay service. Which of the following is missing from the customer's smartphone? A. IMSI B. NFC C. RFID D. Bluetooth

B. NFC

Where would you go in Windows to enable printer sharing? A. Network Connections B. Network and Sharing Center C. The printer's OSD D. Bonjour

B. Network and Sharing Center

Which connector is necessary to supply to a graphics expansion card? A. 8-pin EATX12V B. PCIe 6-pin C. 24-pin ATX D. SATA 15-pin

B. PCIe 6-pin

A user with an inkjet printer states that all color printouts are missing red ink. The printer has cartridges for each of the CMYK colors and the user has recently replaced the magenta cartridge. Which of the following steps should be performed next? A. Verify that the printer cables are connected. B. Perform printer head cleaning. C. Purchase a maintenance kit. D. Use different weighted paper.

B. Perform printer head cleaning

One of your customers no longer has access to a frequently accessed website. You ping another computer and the router on the network successfully. Which of the following should be done next? A. Check the IP configuration B. Ping the website C. Update the OS D. Update the AV software

B. Ping the website

Which of the following network devices allows a remote device to obtain Ethernet data as well as electrical power? A. PD B. PoE injector C. Repeater D. Router

B. PoE injector

Which of the following forwards an external network port to an internal IP address port on a computer on the LAN? A. NAT B. Port forwarding C. DMZ D. DHCP

B. Port forwarding

You are installing an IP-based camera system that connects directly to the network. To access the system remotely, which capability most likely requires configuration? A. QoS B. Port forwarding C. Static IPs D. VPN passthrough

B. Port forwarding

Your organization requires more control over its data and infrastructure. Money is apparently not an issue. Thera are only two admins and about 30 users that will have access to the data on the cloud. Which of the following types of clouds is the best option? A. Public B. Private C. Hybrid' D. Community

B. Private

Which of the following LAN hosts would likely provide the services needed to allow multiple clients access to cached Internet web pages? A. File server B. Proxy server C. Web server D. DNS server

B. Proxy server

You need to describe RAID to a nontechnical customer. which of the following represents the best way describe RAID? A. Raid stands for Redundant Array of Independent Disks B. RAID utilizes multiple disks to increase performance and /or enable protection from data loss. C. RAID is a dynamic disk management system. D. RAID uses striping to reduce the amount of hard drive write time and utilizes parity bits to reconstruct the data from failed hard drive.

B. RAID utilizes multiple disks to increase performance and/ or enable protection from data loss.

A user working at a PC is experiencing screen flicker. Of the following, what should you reconfigure? (Select the best answer.) A. CCFL B. Refresh rate C. Resolution D. Switch from HDMI to DVI

B. Refresh rate

What is it known as when a user connects to several services using several apps but with only one username and password? A. Android Auto B. SSO C. iTunes D. BT E. Exchange ActiveSync

B. SSO

When deciding on a CPU for use with a specific motherboard, what does it need to be compatible with? A. Case B. Socket C. Wattage range D. PCIe slots

B. Socket

Which is the faster option for spooling documents? A. Print directly to the printer B. Start printing immediately C. Start printing after last page is spooled D. Start printing after the separate page

B. Start printing immediately

Which of the following network devices moves frames of data between a source and destination based on their MAC addresses? A. Hub B. Switch C. Router D. Modem

B. Switch

Which of the following is most often used to connect a group of computers in a LAN? (select all that apply) A. Router B. Switch C. Bridge D. WAP

B. Switch D. WAP

You are tasked with fixing a client's PC that hasn't booted after the latest test of the building's backup generator. As you analyze the computer, you notice that once it is powered on there is no display or beep codes. After 15 seconds, the fans inside the computer start spinning faster and making more noise. The computer was working fine before the test, and you verify that no one has opened the computer. Which of the following is most likely the problem? A. The RAM was damaged by ESD. B. The motherboard was damaged by the power test.. C. The hard drive was erased due to the power test. D. The power supply was damaged and is nonfunctional.

B. The motherboard was damaged by the power test.

Which of the following best describes the most likely reason for connecting a tone generator to an RJ45 cable drop? A. To confirm continuity of the conductors B. To locate the position of the cable on a patch panel C. To test the transmission quality of the connection D. To validate proper wiring of the network jack

B. To locate the position of the cable on a patch panel

During which step of the laser printing/imaging process is the transfer corona wire involved? A. Developing B. Transferring C. Fusing D. Cleaning

B. Transferring

Which of the following describes the function of a switch in a network? A. Converts a packet for transmission from one network to another network. B. Transmits packets it receives to specific connections. C. Broadcasts packets it receives to all connections D. Determines whether a packet belongs on an internal or an external network.

B. Transmits packets it receives to specific connections

Of the following listed technologies, which one should you select if you want to run an instance of Ubuntu Linux within your Windows 10 Pro workstation? A. Type 1 B. Type 2 C. Bare metal D. Emulator

B. Type 2

One of your customers is connected to a standalone printer. the customer says there is an "out of memory error" when printing large graphic files. What should you do? A. Upgrade the hard drive on the computer B. Upgrade RAM on the printer C. Upgrade RAM on the computer. D. Reinstall the printer drivers.

B. Upgrade RAM on the printer

A customer running Windows 10 Pro wishes to install a Linux VM in Hyper-V Manager. Which of the following requirements must be met in order for this to happen? (Select all that apply). A. Update and secure the host system B. Virtualization must be enabled in the UEFI/BIOS C. Hyper-V needs to be turned on in Window Features D. Restart the system

B. Virtualization must be enabled in the UEFI/BIOS C. Hyper-V needs to be turned on in Windows Features D. Restart the system

You are attempting to install Hyper-V on a Windows computer. However, you receive an error that the software cannot be installed. Which of the following CPU characteristics should be checked? A. Number of cores B. Virtualization support C. Hyper-Threading D. Cache size

B. Virtualization support

While looking at the details of a server in your provider's control panel, you notice that it says "Apache" in the HTTP summary. What kind of server is this? A. File server B. Web server C. E-mail server D. Authentication server

B. Web server

You are responding to a server issue reported to you by the accounting department. A particular mapped network drive has high latency. When you go to the server room, you identify the problem as one of the drives in a RAID array. Which of the following best describes how to fix the problem? A. You should reseat the faulty drive. B. You should replace the faulty drive. C. You should reinstall the RAID driver. D. You should replace the RAID controller.

B. You should replace the faulty drive

You are required to add long-term storage to a smartphone. which type would you most likely add? A. DDR4 B. microSD C. LPDDR4 D. SSD E. SIM

B. microSD

How many pins are on a DDR3 memory module? A. 288 B. 184 C. 240 D. 200

C. 240

What is the module format for a stick of SODIMM DDR4 RAM? A. 200- pin B. 204- pin C. 260- pin D. 1.8- inch

C. 260- pin

You are troubleshooting an SATA hard drive that doesn't function on a PC. When you try it on another computer, it works fine. You suspect a power issue and decide to take voltage readings from the SATA power connector coming from the power supply. Which of the following readings should you find? A. 5 V and 12 V B. 5 V, 12 V, and 24 V C. 3.3 V, 5 V, and 12 V D. 3.3 V and 12 V

C. 3.3 V, 5 V, and 12 V

Which technology assigns addressing on the 169.254.0.0 network number? A. DHCP B. Static IP C. APIPA D. Class B

C. APIPA

Which motherboard form factor measures 12 inches x 9.6 inches (305 mm x 244 mm)? A. microATX B. SATA C. ATX D. mITX

C. ATX

Which of the following components can be considered the "brains" of a computer? A. RAM B. Hard drive C. CPU D. Motherboard

C. CPU

Which of the following would be suitable for 1000-Mbps networks? (select all that apply)? A. Category 3 B. Category 5 C. Category 5e D. Category 6

C. Category 5e D. Category 6

A user complains that the computer is not connecting to the network. Which of the following should be done first? A. Use ipconfig / all B. Ping the router C. Check the patch cable D. Check the network drivers

C. Check the patch cable

You are repairing a computer that has been used in a warehouse for several years. You suspect a problem with a memory module. What should you do first? A. Replace the module with a new one. B. Install more RAM C. Clean the RAM slot D. Install RAM heat sinks.

C. Clean the RAM slot

You just set up a printer in the company training room. The trainer wants to be able to print multiple copies of the training documentation for class. which feature should be enabled on the printer? A. Duplexing B. Faxing C. Collating D. Scanning E. Print to PDF

C. Collating

Which of the following is a possible symptom of a damaged video display? A. Disconnected punchdown. B. Low RF signal. C. Dead pixel D. Corrupted repeatedly boots to Safe Mode

C. Dead pixel

Which of the following is not a mobile device? A. Tablet B. Smartphone C. Desktop PC D. E-reader

C. Desktop PC

Your printer supports printing to both sides of paper. What should you enable in the Printing preferences? A Collate B. Orientation C. Duplex D. Quality

C. Duplex

You are troubleshooting a video issue. Which utility should you use? A. Regedit B. Msconfig C. DxDiag D. Task Manager

C. DxDiag

Which type of server runs Microsoft Exchange? A. File server B. Authentication server C. E-mail server D. Web server E. SCADA

C. E-mail server

When manually configuring a Wi-Fi connection, which step occurs after successfully entering the SSID? A. Select POP3 B. Check whether the device is within range of the WAP. C. Enter a passcode for the network. D. Scan for networks

C. Enter a passcode for the network.

Which of the following monitors types provides for the widest viewing angle along with rich colors are consistent backlighting? (Select the two best answers) A. Plasma B. TN C. IPS D. LED E. CCFL

C. IPS D. LED

You are planning to build a computer that will be used at trade shows on several different continents. Part of your planning includes specifications such as maximum RAM and a typical video card, CPU, and storage drive. Which of the following specifications is the most important for you to consider when you select a power supply unit? A. Efficiency B. 12 V rail amperage C. Input voltage D. Number of SATA connectors

C. Input voltage

You receive a very basic computer that has a broken on-board DVI connector. What should you attempt first? A. Replace the motherboard B. Replace the DVI connector C. Install a video card D. Use an adapter

C. Install a video card

You just investigated a computer that is suffering from intermittent shutdowns. You note that the RAM modules are overheating. What is the best solution? A. Install a heat sink on the memory controller B. Install more CPU fans. C. Install heat sinks on the RAM modules. D. Install a heat sink on the chipset

C. Install heat sinks on the RAM modules

A user reboots a computer and a message is displayed that reads "Alert! Cover previously removed." Which of the following was configured in the UEFI/BIOS to cause this alert?\ A. Date and time settings B. Boot sequence C. Intrusion detection D. Virtualization support

C. Intrusion detection

What does Hyper-Threading do? A. It gives you multiple cores within the CPU B. It enables four simultaneous threads to be processed by one CPU core. C. It enables two simultaneous threads to be processed by one CPU core. D. It provides a high-speed connection from the CPU to RAM.

C. It enables two simultaneous threads to be processed by one CPU core.

Which protocol is relied upon most by Active Directory? (Select the best answer.) A. SMB B. HTTP C. LDAP D. WINS

C. LDAP

Which kind of sockets incorporates "lands" to ensure connectivity to a CPU? A. PGA B. Chipset C. LGA D. Copper E. AM4

C. LGA

Which tool is used to test a network adapter not connected to the network? A. Punchdown tool B. Cable tester C. Loopback plug D. Tone generator and probe

C. Loopback plug

Which of the following terms describe how the light output from a video projector is measured? A. IPS B. CCFL C. Lumens D. OLED

C. Lumens

You have set up a user to work at a thin client. they will be accessing the OS image and data from a Windows Server 2016 as well as data from the Google Cloud. Which of the following does this configuration not require? (Select the two best answers.) A. Network connection' B. CPU C. M.2 D. Virtualization E. SSD

C. M.2 E. SSD

Which of the following should be used when building a high-end graphics workstation for CAD applications? (Select the two best answers.) A. An IDE drive B. More than four accessible USB 3.0 ports C. Main memory of 16 GB or more D. A 32-bit OS for the larger amount of expected drive I/O E. A PCIe video card with a larger amount of memory

C. Main memory of 16 GB or more E. A PCIe video card with large amount of memory

Your organization subscribed to a cloud service and is paying monthly for a group of services. The organization is then billed incrementally when it exceeds the monthly amount. Which of the following cloud concepts does this represent? A. Rapid elasticity B. On-demand C. Measured services D. Resource pooling

C. Measured services

A workstation fails to boot. The POST found an error, and the computer beeps twice. This happens again and again. Which of the following is most likely issue? A. Power supply failure B. Voice adapter failure C. Memory failure D. CPU failure

C. Memory failure

Which of the following uses an organic compound that emits light? A. TFT active matrix B. IPS C. OLED D. LCD E. LED

C. OLED

Which of the following connections require a username, password, and SMTP server? (Select two answers) A. Bluetooth B. Wi-Fi connection C. POP3 connection D. Exchange connection E. IMAP connection

C. POP3 connection E. IMAP connection

A user calls you and tells you that his computer won't boot and that there is a faint smell of something burning. Which tool should be used to identify the problem? A. Loopback' B. Cable tester C. PSU tester D. ESD strap

C. PSU tester

What should you do before making any changes to the computer? (Select the best answer) A. Identify the problem B. Establish a plan of action C. Perform a backup D. Escalate the problem

C. Perform a Backup

Which level of RAID stripes data and parity across three or more disks? A. RAID 0 B. RAID 1 C. RAID 5 D. Stripping E. RAID 10

C. RAID 5

Which of the following would a company most likely use for authentication to a server room? A. 802.11ac B. 802.15-4 C. RFID D. Z-Wave E. MIMO

C. RFID

You require the ability to add on to your cloud-based network whenever necessary, quickly and efficiently. What is this referring to? A. Measured services B. Metered services C. Rapid elasticity D. On-demand service

C. Rapid elasticity

You have been called to a customer site to perform maintenance on an impact printer. Which should you consider? A. Replacing paper, cleaning heating element, removing debris B. Replacing toner, applying maintenance kit, calibrating, cleaning C. Replacing ribbon, replacing print head, replacing paper D. Cleaning heads, replacing cartridges, calibrating, clearing jams

C. Replacing ribbon, replacing print head, replacing paper

You just replaced a video card in a PC with another card from a different manufacturer. However, the driver installation does not complete. What should you do first? A. Install the driver again B. Locate the latest version of the driver C. Roll back the driver D. Install the original video card.

C. Roll back the driver

What should you do first to repair a drive that is acting sluggish? A. Remove the drive and recover the data B. Run Disk Cleanup C. Run Disk Defragmenter D. Scan for viruses

C. Run Disk Defragmenter

A user can receive e-mail but cannot send any. Which protocol is not configured properly? A. POP3 B. FTP C. SMTP D. SNMP

C. SMTP

Which protocol uses port 22? A. FTP B. Telnet C. SSH D. HTTPS

C. SSH

You are setting up a network for a small office with 30 computers and one server. the server will be used as a file sharing device, a print server, and will act as the domain controller. What kind of addresses should assign to the server? (Select all that apply) A. DHCP B. MAC C. Static IP D. Dynamic IP E. Subnet mask F. FTP

C. Static IP E. Subnet Mask

You just completed a CPU installation. however, when you turn on the computer, the POST sounds a series of beeps and the system won't boot. What is the most likely cause? A. The mouse is not plugged in. B. The operating system is corrupted. C. The CPU is not properly seated. D. The fan is running to fast.

C. The CPU is not properly seated.

You just replaced an SATA hard drive that you suspected had failed. You also replaced the data cable between the hard drive and the motherboard. When you reboot the computer, you notice that the SATA drive is not recognized by the BIOS. What most likely happened to cause this? A. The drive has not been formatted yet B. The BIOS does not support SATA C. The SATA port is faulty D. The drive is not jumpered properly

C. The SATA port is faulty

You replace a failed hard drive with a new one. You then boot to a special pre-installation environment disc so that you can install a customer operating system build that is meant for deployment to the network. The hard drive is recognized in the UEFI/BIOS, but once you have booted to the preinstallation environment, the hard drive is not recognized, the process fails, and the drive can't be imaged. Which of the following statements best describes the most likely problem? ' A. The PC's power supply cannot provide enough for the new drive. B. The boot media has failed and needs to be replaced. C. The hard drive has not been partitioned correctly. D. The hard drive must be configured in the UEFI/BIOS

C. The hard drive has not been partitioned correctly

One of the desktop computers at a customer site is randomly rebooting several times per day. You have checked for overwhelming issues, but everything seems okay with the case fans, CPU fan, and power supply. What should you check for next? A. The integrated network adapter has the latest drivers. B. The hard drive is defragmented C. The motherboard for signs of swollen capacitors. D. The RAM to confirm it is on the right type.

C. The motherboard for signs of swollen capacitors

Your office printer was working earlier in the day but is no longer printing any documents. Preexisting workstations are manually configured to print to the printer directly over the network. You begin troubleshooting the problem and determine that the printers still visible when browsing the network directory. You also verify, at the physical printer, that the printer can print test pages successfully. Which of the following is most likely cause of the problem? A. The print spooler was restarted B. Two users sent print jobs at the same time, which caused a collision. C. The printer's IP address has changed. D. The message "perform printer maintenance" is displayed on the printer's display panel.

C. The printer's IP address has changed

A monitor's on-screen display (OSD) indicates that the proper video source has been selected, yet no image is displayed. Which of the following are the most likely causes? (Select the two best answers.) A. The monitor's brightness setting is too low. B. The monitor's backlight has failed. C. There is no device sending video. D. The source cable has been disconnected. E. The monitor's contrast setting is too high.

C. There is no device sending video. D. The source cable has been disconnected

A customer complains that an important disc is struck in the computer's DVD-ROM drive. What should you recommend to the customer? A. To get a screwdriver and disassemble the drive B. To format the disc C. To use a paper clip to eject the tray D. To dispose of the drive and replace the media

C. To use a paper clip to eject the tray

You are troubleshooting a laptop that has a problem with the cursor. When working on Word documents, the cursor jumps around the display. Which of the following is the most likely cause? A. Improper screen calibration' B. Faulty software C. Touchpad settings D. Unsigned device drivers

C. Touchpad settings

Your organization needs to run Windows in a virtual environment. The OS is expected to require a huge amount of resources for a powerful application it will run. What should you install Windows to? A. Type 2 hypervisor B. Gaming PC C. Type 1 hypervisor D. Thin client

C. Type 1 hypervisor

Which of these would be used for streaming media? A. TCP B. RDP C. UDP D. DHCP

C. UDP

Which of the following is the most common connection method when synchronizing data from a mobile device to a PC? A. Wi-Fi B. Bluetooth C. USB D. Lightning

C. USB

Which of the following cables is prone to EMI? A. Fiber optic B. STP C. UTP D. Multimode

C. UTP

What is the best way to tell if a CR2032 lithium battery has been discharged? A. Use a power supply tester B. Check within Windows C. Use a multimeter D. Plug it into another motherboard

C. Use a multimeter

You have been tasked with compartmentalizing the network. Which of the following technologies should you use? A. APIPA B. VPN C. VLAN D. IPv6

C. VLAN

You are troubleshooting a user's smartphone. The user informs you that he can't see anything on the screen. Of the following, what should you do first? A. Disassemble the device for proper reassembly. B. Check the volume mixer sliders C. Verify the brightness setting D, Calibrate the screen E. Restart the phone

C. Verify the brightness setting

Which of the following is used to synchronize contacts from an iPad to a PC? A. Gmail B. Google Play C. iTunes D. Sync Center

C. iTunes

Which type of cable can connect a computer to another computer directly? A. Straight-through B. Crossover C. 568A D. SATA E. 568B

Crossover

Which of the following is an example of a MAC address? A. 10.1.1.255 B. 4410:FF11:AABE:0012 C. https://dprocomputer.com D. 00-1C-CO-A1-55-21

D. 00-1C-CO-A1-55-21

Which ports are used by IMAP protocol? A. 53 and 68 B. 80 and 443 C. 110 and 995 D. 143 and 993

D. 143 and 993

Which power connector should be used to power an SATA hard drive? A. Molex B. 6-pin C. 24-pin D. 15-pin

D. 15-pin

Which of the following is the module format used by a laptop's DDR4 SODIMMs? A. 200-pin B. 204-pin C. 240-pin D. 260-pin

D. 260-pin

How much data can an SATA Revision 3.0 drive transfer per second? A. 50 MB/s B. 90 MB/s C. 1969 MB/s D. 6 Gb/s E. 16 Gb/s

D. 6 Gb/s

Which standard can attain a data transfer rate of 1 Gbps over a wireless connection? A. 802.11a B. 802.11b C. 802.11g D. 802.11ac E. 802.3ab

D. 802.11ac

You replaced a bad internal WLAN card in a Windows laptop. You completed the installation and verified that the new WLAN card is listed in the Device Manager is enabled. What should you do next to actually use this card? A. Type the security passphrases. B. Update the firmware of the WLAN card. C. Configure encryption on the router. D. Add the SSID of the network to the connection

D. Add the SSID of the network to the connection

Which of the following has the largest potential for storage capacity? A. CD-R B. CD-RW C. DVD-RW D. Blu-ray

D. Blu-ray

You have been tasked with connecting a wireless earpiece to a smartphone. Which technology would you most likely use? A. Wi-Fi B. NFC C. 3.5 mm D. Bluetooth

D. Bluetooth

Your guest virtual machines get direct access to the hosting computer's network connection. What is another name for this? A. NAT B. Private virtual network C. Host-only networking D. Bridged networking

D. Bridged networking

One computer loses connectivity. All connectors and settings appear to be correct. Which tool should be used to fix the problem? A. Multimeter B. PSU tester C. Loopback plug D. Cable tester

D. Cable tester

A company salesperson just returned to the United States after three months in Europe. Now the salesperson tells you that her PC, which worked fine in Europe, won't turn on. What is the best solution? A. Install a new power supply B. the computer will not work in the United States due to European licensing. C. install a power inventor to the power supply D. Change the voltage from 230 to 115

D. Change the voltage from 230 to 115

One of your customers reports that she walked away from her laptop for 30 minutes. When she returned, the display was very dim. She increased the brightness setting and moved the mouse but to no effect. What should you do first? A. Replace the LCD screen B. Check the operating system for corruption C. Connect an external monitor to verify that the video card works. D. Check whether the laptop is now on battery power.

D. Check whether the laptop is now on battery power

What does a KVM do? A. Connects a computer to Bluetooth-enabled devices B. Allows multiple users to share a single computer C. Networks multiple computers together D. Connects multiple computers to save resources

D. Connects multiple computers to save resources

A desktop computer (named workstation22) can't connect to the network. A network card was purchased without documentation or driver discs. Which of the following is the best way to install the network card driver? A. Purchase the disc online and install B. Run Windows update to install the drivers C. From the desktop computer (workstation22), download and install the drivers. D. Copy the driver to a flash drive and install.

D. Copy the driver to a flash drive and install

What would be required to attach RJ45 plugs to the ends of a single patch cable? A. Tone and probe kit B. Multimeter C. Cable stripper D. Crimper

D. Crimper

Which of the following memory technologies enables protection against random inconsistencies when storing data? A. Quad-channel B. Parity C. Dual-channel D. ECC E. RAID 5

D. ECC

What device protects a network from unwanted intrusion? A. Switch B. Router C. Access point D. Firewall

D. Firewall

Which of the following is described as the simultaneous sending and receiving of network data? A. Half-Duplex B. Latency C. PoE' D. Full-Duplex

D. Full-Duplex

To implement a secure boot process, which device should be listed first in the Boot Device Priority screen? A. Network B. CD-ROM C. USB D. Hard Drive

D. Hard Drive

Which of the following is the greatest risk of a virtual computer? A. If a virtual computer fails, all other virtual computers immediately go offline. B. If a virtual computer fails, the physical server goes offline. C. If the physical server fails, all other physical servers immediately go offline. D. If the physical server fails, all the virtual computers immediately go offline.

D. If the physical server fails, all the virtual computers immediately go offline.

Which of the following is part of Step 5 in the six-step troubleshooting process? A. Identify the problem B. Document findings C. Establish a new theory D. Implement preventive measures

D. Implement preventive measures

Which represents the proper order of the laser printing/imaging process? A. Processing, charging, developing, exposing, fusing, transferring, cleaning B. Developing, processing, charging, exposing, transferring, fusing, cleaning C. Charging, exposing, developing, processing, transferring, fusing, cleaning D. Processing, charging, exposing, developing, transferring, fusing, cleaning

D. Processing, charging, exposing, developing, transferring, fusing, cleaning.

Which of the following is the most common type of networking connector? A. RJ11 B. F-connector C. BNC D. RJ45

D. RJ45

On your service, two drives of a RAID 5 array have failed. What should you do? A. replace one of the drives and run RAID repair B. Replace the failed drives and format the RAID array using the quick option. C. Replace one of the failed drives and repair the RAID array using system utilities. D. Replace the failed drives and restore the data from tape backup to the repaired RAID array.

D. Replace the failed drives and restore the data from tape backup to the repaired RAID array.

You just added a second memory module to a laptop. However, after rebooting the system, the OS reports the same amount of money as before. What should you do next? A. Replace both memory modules B. Run Windows Update C. Replace the motherboard D. Reseat the laptop memory

D. Reseat the laptop memory

Which of the following protocols is used to perform file sharing between Apple computers running macOS and PCs running Windows on a LAN? A. RDP B. SSH C. POP3 D. SMB

D. SMB

You just installed a barcode reader. Which of the following should you do to configure the reader? A. Use the Device Manager to enable the IR port. B. Adjust jumper switches. C. Enable the reader in the BIOS. D. Scan in program codes.

D. Scan in program codes

Which cable type would be suitable for longer distances such as connecting two cities? A. Coaxial B. Twisted pair C. Multimode fiber D. Single-mode fiber

D. Single-mode fiber

Which of the following are considered both input and output devices? A. Keyboard, mouse, touchpad B. Smart card reader, monitor sensor, biometric device C. Printer speakers D. Smart TV, touchscreen, KVM, headsets

D. Smart TV, touchscreen, KVM, headsets

Which type of memory do most mobile devices store long-term data to? A. LPDDR4 B. SATA magnetic disk C. SATA SSD D. Solid-state flash memory

D. Solid-state flash memory

Which of the following is a chip that stores encryption keys? A. Intel VT B. Secure Boot C. Firmware D. TPM

D. TPM

Which of the following can be useful in areas where a smartphone has cellular access but the PC(or laptop) cannot connect to the Internet? A. Proprietary vendor-specific connector B. Accessories C. IP codes D. Tethering

D. Tethering

Which of the following best describes why you might hear a loud clicking noise coming from a faulty hard drive? A. The hard drive has a bad spindle motor bearing. B. The solid-state read/write head is scratching the platter surface. C. The coil reversing the polarity is in an endless loop. D. The noise is created by the repeated motion of the read/write head arm located parallel to the platter.

D. The noise is created by the repeated motion of the read/write head arm located parallel to the platter.

What seals the tiny gap between the CPU cap and the heat sink? A. Grape jelly B. Plumber's putty C. 3-in-1 house oil D. Thermal compound E. TDP

D. Thermal compound

What should you do first when removing a paper jam? A. Take the printer offline B. Clear the printer queue C. Open all the doors of the printer D. Turn off the printer

D. Turn off the printer

How can you immediately stop the Print Spooler service? (Select the three best answers.) A. Start printing immediately B. Type sc config spooler start= disabled in the Command Prompt C. Print directly to the printer D. Type net stop spooler in the Command Prompt E. Open the Service console window, right-click Print Spooler, and select Stop F. Open the Task Manager, click the Services tab, right click Spooler, and select Stop

D. Type net stop spooler in the Command Prompt E. Open the Service console window, right-click Print Spooler, and select Stop F. Open the Task Manager, click the Services tab, right click Spooler, and select Stop

You are a technician for an accounting company. You have submitted a request for a new wireless access point. You receive and set up the new device and powered it on, but the company router doesn't appear to recognize it. Which of the following statements best describes how to fix the problem? (Select the best answer.) A. You should perform an apt-get update B. You should run Windows Update C. You should perform an RPM update D. You should install the firmware update

D. You should install the firmware update.

You need to connect external peripherals to a typical PC. Which of the following connection types will allow you to do this? (Select the two best answers.) A. SATA B. SAS C. EDE D. eSATA E. USB 3.0

D. eSATA E. USB 3.0

You are building a new PC and you notice that the motherboard has eight DIMM sockets that are labeled 0 through 7. Four of them are gray, and the other four are a darker shade of gray. Which of the following should be performed first? A. Install the memory into the gray slots. B. Install the memory into the dark-gray slots C. Install the memory into slots 0 through 3. D. Fill all the slots with memory. E. Consult the motherboard documentation

E. Consult the motherboard documentation

You have been tasked with setting uop a small office with the fastest internet service possible. There is no fiber optic availability in the area because of the rocky, hilly terrain. Which internet service will typically offer the best data transfer rate? A. WMN B.FTTP C. DSL D. Cable Internet E. Fixed wireless

E. Fixed wireless

The organization you work for allow employees to work from their own mobile devices in a BYOD manner. You have been tasked with setting up the devices so that they can 'beam' information back and forth between each other. What is this known as? A. Mobile hotspot B. IoT C. CYOD D. IR E. NFC

E. NFC

You are helping a customer with a laptop issue. The customer said that two days ago the laptop was accidentally dropped while it was charging. You observe that the laptop will not turn on and that it is connected to the correct power adapter. Which of the following is the most likely cause? A. The battery B. The power adapter C. The hard drive D. The DC jack E. The BIOS/UEFI

E. The BIOS/UEFI

You have been tasked with connecting a newer Android-based smartphone to an external TV so that you can display the CEO's smartphone screen during a meeting. Which of the following adapters would be the best solution typically? A. Micro-USB to HDMI B. Micro-USB to DVI C. USB-C to DVI D. USB-C to Ethernet E. USB-C to HDMI

E. USB-C to HDMI

When disassembling a mobile device, what should you not do? A. Document everything you see. B. Store screws in a logical manner C. Make use of manuals D. Implement antistatic procedures E. Use magnetic-tip screwdrivers F. Label cables

E. Use magnetic-tip screwdrivers

John is a PC technician for nan organization that has a computer network with 12 computers. Each contains vital information, so each uses static IP addresses (on the 192. 168. 50. 0 network). John just finished troubleshooting a Windows computer that could not access the network. He ascertained (correctly) that the computer needs a new network card. He purchased a plug-and-play card and physically installed the card. He then turned on the computer, noting that the network's card's LED link was lit and that there was activity. He then rebooted the computer to Windows and then documented the whole process. Later, his boss tells him that the user is complaining that she cannot access the Internet. Which step of the A+ troubleshooting methodology did John forget to perform? 'A. identify the problem. B. Establish a theory of probable cause. C. Test the theory to determine the cause. D. Establish a plan of action to resolve the problem. E. Verify full system functionality. F. Document findings, actions, and outcomes

E. Verify full system functionality

Which of the following allows us to access a WLAN? A. LED B. Webcam' C. Digitizer D. Stylus E. Wi-Fi card

E. Wi-Fi card

Which cable is used for cable internet? A. LC B. F-connector C. BNC D. RJ45 E. DE-9

F-connector

Which of the following keys should you press to enable a secondary display on a laptop? (Select the two best answers) A. Fn key B. Caps Lock key C. Num Lock key D. Special function key E. Insert key

Fn Key and Special function key

When a user types, a laptop's screen displays letters ands numbers instead of only letters. What should you check first? A. Fn key B. LCD cutoff switch C. Num Lock key D. Scroll Lock key

Num Lock key

Which of the following allows for a 256-bit wide bus? A. ECC B. Quad-channel C. Parity D. DDR2

Quad-channel