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Which of these would be the best choice for configuring a system boot partition? A. FORMAT B. SFC C. DISKPART D. BOOTREC E. DIR

DISKPART DISKPART can perform many disk-related tools, such as defining, formatting, and configuring partition parameters.

Which of these Windows 7 command line tools would be the best choice for partitioning a new SSD? A. FORMAT B. DISKPART C. PARTINIT D. BOOTEC E. VOLUMEINIT

DISKPART The DISKPART command has replaced the outdated FDISK command for disk and partition configurations in Windows.

What network connection speed would you expect from a dial-up connection? A. 56 Mbit/s B. 560 kbit/s C. 56 kbit/s D. 5 Mbit/s

56 kbit/s Dial-up connections over telephone lines don't provide much throughput, but they can provide a useful connection for simple applications.

A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install? A. 4/8-pin 12v B. 6/8-pin molex C. 20-pin main D. 24-pin main

6/8-pin Molex

What size data path would you expect to find on a dual inline memory module? A. 16 bits B. 32 bits C. 64 bits D. 128 bits

64 bits The standard size data path for a DIMM is 64 bits

What is the largest possible TCP port number? A. 80 B. 443 C. 1,024 D. 65,535

65,535 Both TCP and UDP port numbers are a maximum of 65,536 numbers, from 0 through 65,535

Which of these would not be a valid IPv4 address? A. 127.0.0.7 B. 165.245.255.0 C. 66.20.257.15 D. 10.10.10.10

66.20.257.15 A valid IP address consists of four octets that range between 0 and 255.

Which of the following IP addresses can be pinged from the Internet? A. 10.0.0.1 B. 68.14.24.3 C. 172.16.2.1 D. 192.168.1.1

68.14.24.3 Any IP address that doesn't start with 192.168 and 10.0.0 can be pinged from internet. These IP addresses are reserved for private network. 172.16.2.1 is not a valid IP address at all because it mixed class C and Class A addresses. 68.14.24.3 is a valid Class A IP address

Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD-RW? A.50 B.70 C.100 D.120

70

A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used? A.802.11x B.PAN C.USB D.Infrared (IR

802.11x

What software is responsible for starting your computer when power is applied? A. MBR B. NTLDR C. OS Kernel D. BIOS

BIOS Your computer's Basic Input/Output System is firmware that tells your computer how to launch your operating system.

Which of these security technology restricts users from making any changes to their hardware configuration? A. Wireless encryption B. Anti-spyware software C. BIOS security D. Biometrics

BIOS security Adding passwords to the BIOS configuration can restrict users from adding or changing any of their system hardware settings.

What type of memory module package would you commonly find on a desktop computer that uses DDR3 memory? A. RDRAM B. SO-DIMM C. SIMM D. DIMM E. MicroDIMM

DIMM - DDR3 SDRAM memory uses a DIMM module as a standard package on desktop computers

Which of the following is the form factor of a standard S-video connector? A. DB-15 B. DB-25 C. DIN-6 D. DB-9

DIN-6

You need to deploy a mobile network solution to your remote sales team to allow Internet and VPN access from almost any location. Which of these network types would be the best option? A. Mobile hotspot B. Infrared C. Bluetooth D. Wireless 802.11 Ethernet

Mobile hotspot Mobile hotspot technology enables users to go almost anywhere and still maintain network connectivity to the Internet.

Which of the following 802.11 standards has a maximum bandwidth throughout of 54Mbps and uses 2.4 GHz frequency? A. A B. B C. G D. N

G - 802.11g is the third modulation standard for wireless LANs. It works in the 2.4 GHz band (like 802.11b) but operates at a maximum raw data rate of 54 Mbit/s.

Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints?A.Bridge B.Fax machine C.Repeater D.Modem

Modem

Which of the following translates digital signals into analog for transmission over phone lines? A. SAN B. SoIP C. Modem D. Bridge

Modem

A customer states that when booting up the workstation, there is a message that says "no operating system detected"; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem? A. Reinstall the operating system to reinstall the hardware drivers. B. Modify the boot.ini within the operating system. C. Modify the boot sequence within the UEFI. D. Disable the TPM chip to turn off data encryption.

Modify the boot sequence within the UEFI.

A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem? A. Replace the printer's network cable B. Modify the security setting of the print spooler C. Restart the TCP/IP print spooler service D. Use the manufacturer's maintenance kit

Modify the security setting of the print spooler

A technician is testing the voltages of connectors on the motherboard. Which of the following connectors would give a reading of 12V? A. USB B. Molex C. SATA D. IEEE 1394

Molex

An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan? A. CRT B. CCFL LCD C. IPS LCD D. LED LCD

LED LCD

An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan? A. CRT B. CCFL LCD C. IPS LCD D. LED LCD

LED LCD

Which of the following is a standard Intel processor socket type? A. F B. 754 C. 940 D. LGA

LGA

Which of these processor packages has flat contacts on the processor and pins on the motherboard? A. PGA B. LGA C. SECC D. DIP

LGA The LGA (Land Grid Array) processor package has all of the pins on the motherboard, and the processor contacts are flat. The LGA is commonly seen on modern Intel i3, i5, and i7 processors.

Which of these sockets has pins and is paired with a CPU that does not have any pins? A. ZIF B. LGA C. PGA D. SECC E. DIP

LGA The Land Grid Array socket has pins on the motherboard and flat contacts on the CPU package

In order to use an Intel Core 2 Duo processor, which of the following sockets MUST be on the motherboard? A. LGA 755 B. LGA 1155 C. LGA 1156 D. LGA 1366

LGA 755

Which of these would be the best way to resolve an IP address conflict? A. Reconfigure and reboot the two conflicting devices B. Restart the DHCP server C. Assign a manual IP address on all network devices D. Split the network into two separate IP subnets E. Configure your network switch for VLAN trunking

Reconfigure and reboot the two conflicting devices An IP address conflict is a significant issue. It's best handled by identifying the two devices that have the conflict and reconfiguring them with the correct dynamic or manual IP address configuration.

Which of these would not be a best practice for removing a paper jam from an inkjet printer? A. Remove all of the ink cartridges before clearing the jam B. Check for any loose scraps of paper still in the paper path C. Use a firm pressure to remove paper from the path D. Remove the paper tray before clearing the jam

Remove all of the ink cartridges before clearing the jam It's not necessary to remove any of the ink cartridges before clearing a paper jam

A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible?A.Resolution B.Lumens C.Anti-glare filter D.Bulb life

LUMENS

What kind of printer renders the entire page in memory before it begins printing? A. Laser B. Inkjet C. Dot-matrix D. Thermal

Laser A laser printer isn't designed to start and stop during the printing process, so it has to have the entire page ready to print before the paper begins to move through the printer. If a page is particularly complex, it's possible to run out of memory in the printer before anything prints.

Which of these would be the best way to delete the data on a stolen laptop? A. SecureBoot B. BitLocker C. LoJack for Laptops D. EFS E. UEFI

LoJack for Laptops LoJack for Laptops includes a theft mode feature that can force a startup password, remotely lock the laptop, or delete files from the storage drive

One of your clients uses an infrared wireless printer with her laptop. Which of these is a disadvantage of infrared connections? A. Requires a line-of-sight between the devices B. Susceptible to interference from microwave ovens and other RFI C. Does not work with all applications D. Requires a mobile broadband connection

Requires a line-of-sight between the devices The Infrared Data Association (IrDA) standard uses infrared light to transmit data between devices. Unlike 802.11 wireless, the light used by IrDA must use a line-of-sight to maintain connectivity.

Which of these sockets would be most associated with an Intel Sandy Bridge i7 processor? A. Socket T B. Socket AM3 C. Socket F D. Socket H2 E. Socket 940

Socket H2 Intel's Socket H2 was released in 2011 and provided a socket for the Intel Sandy Bridge i3, i5, and i7 processors.

Which of these best describes the replacement of an inkjet cartridge? A. An individual cartridge can be time-consuming to replace B. The cartridges are not recyclable C. Some inkjet cartridge colors can be individually replaced D. The print counter should be reset after a cartridge is replaced

Some inkjet cartridge colors can be individually replaced Although some inkjet printers will combine the cyan, magenta, and yellow cartridge, it's also common to find those colors as individual cartridges. It usually takes just a few seconds to replace an inkjet cartridge, and the plastic cartridges are often recyclable.

Which of these would you most commonly use to connect a microphone to a computer? A. FireWire B. eSATA C. USB D. MIDI E. XLR

USB USB is one of the most common interfaces for a digital microphone connection

The Chief Executive Officer (CEO) of a company has requested outside access to a server within the company network so that sensitive documents can be worked on from home. Which of the following is the MOST appropriate tool to give the CEO the requested access? A. VNC B. Port forwarding C. Port triggering D. VPN

VPN

Which one of these network types would be the best choice for connecting locations in different countries? A. MAN B. WAN C. LAN D. PAN

WAN A Wide Area Network (WAN) is the common connectivity used for connecting sites that exist outside a municipal area

A technician wants to simplify user's wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point? A. Enable QoS B. Enable SSID Broadcast C. Enable WPS D. Enable MAC Filtering

enable WPS - Wi-Fi Protected Setup (WPS; originally, Wi-Fi Simple Config) is a network security standard to create a secure wireless home network.

What TCP port number does Post Office Protocol version 3 use? A. tcp/80 B. tcp/21 C. tcp/25 D. tcp/110

tcp/110 The POP3 protocol is used to transfer mail from a mail server to your computer, and it commonly uses TCP port 110 to provide the POP3 service

You need to create a firewall rule to allow telnet traffic to pass through. What port should you open in your firewall rule? A. tcp/20 B. tcp/21 C. tcp/23 D. tcp/25

tcp/23 The telnet protocol normally communicates over TCP port 23.

Which of these ports would you need to open in your firewall to allow Remote Desktop connections? A. udp/3389 B. tcp/443 C. udp/53 D. tcp/3389

tcp/3389 Microsoft Remote Desktop Protocol (RDP) uses port 3389 running over TCP.

Which of these ports commonly transfers encrypted data? A. tcp/23 B. udp/53 C. tcp/443 D. tcp/110

tcp/443 Encrypted web browser traffic is commonly transferred over HTTPS on TCP port 443.

You're building a web server that is only going to communicate over encrypted connections. What port would you most likely need to open in your firewall to allow this communication? A. tcp/80 B. tcp/443 C. tcp/25 D. udp/53

tcp/443 Encrypted web communication usually occurs over the HTTPS protocol, and it's commonly configured to use TCP port 443.

Which of these port numbers would be most associated with Mac OS file services? A. tcp/445 B. udp/138 C. tcp/3389 D. tcp/20 E. tcp/548

tcp/548

Which of these ports would you expect to be used on a web server? A. tcp/20 and tcp/21 B. tcp/80 and tcp/110 C. tcp/23 and tcp/25 D. tcp/80 and tcp/443

tcp/80 and tcp/443 TCP port 80 is commonly used by HTTP, and encrypted HTTP commonly uses tcp/port 443

Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed? A.BIOS B.Device Manager C.Motherboard Jumpers D.Computer Management

BIOS

Which of these methods would be the best way to view the voltages on motherboard power rails? A. Memory diagnostics B. Control Panel / System C. Windows Event Viewer D. BIOS hardware monitor

BIOS hardware monitor Many motherboards now include sensors for temperature, fan speeds, and voltages of the power rails. If your BIOS includes a section for hardware monitoring, you can check the performance of the hardware without booting your operating system!

A laptop logon screen can barely be seen, despite adjusting the display's brightness setting. Which of the following display components is defective? A. Backlight B. Digitizer C. Inverter D. Polarizer

Backlight

Which of the following devices uses both light and a lens to facilitate data warehousing?A.Digitizer B.Touch screen C.Barcode reader D.Camera

BarCode Reader

Which of the following would be the BEST means of securing access to a user's corporate laptop? A. Kensington lock B. Enable Trusted Platform Module C. Enable SMART in the BIOS D. Biometrics

Biometrics

Which of the following is the standard sequence of wire color in a RJ-11 phone line? A.Green, Black, Yellow, Red B.Black, Red, Green, Yellow C.Yellow, Black, Red, Green D.Red, Black, Green, Yellow

Black, Red, Green, Yellow

Today's optical technologies provide impressive storage capacities for personal computer users. Which optical technology provides up to fifty gigabytes of storage capacity on a single disc? A. CD B. DVD C. Blu-ray D. microSD

Blu-ray Single-layer Blu-ray can support up to 25 gigabytes of capacity, and dual-layer Blu-ray maxes out at 50 gigabytes of storage per disc

Which network type is considered a "personal area network" and was designed to minimize the number of cables used in our computing environments? A. 802.11 B. Ethernet C. Bluetooth D. FireWire

Bluetooth Bluetooth is primarily known as the network that drives wireless ear pieces, but its capabilities extend well beyond remote speakers and microphones. The Bluetooth networking standard drives everything from wireless headphones, mice, keyboards, and remote storage devices.

What kind of wireless network is designed to replace slow-speed wires over short distances? A. 802.11n B. Bluetooth C. Mobile Broadband D. 802.11a

Bluetooth Bluetooth networks are often called "personal area networks," due to their relatively short maximum distances and their tendency to replace the wires used on items such as mobile phone headsets, keyboards, and mice

How do most mobile devices communicate to wireless headsets? A. Serial B. Infrared C. 802.11 D. NFC E. Bluetooth

Bluetooth Most mobile devices use wireless Bluetooth connections to communicate between the mobile device and a headset.

A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message "Operating system not found". Which of the following is the FIRST thing the technician should inspect? A. The hard drive type settings in the BIOS B. The power supply connections to the hard drives C. The boot sequence settings in the BIOS D. The motherboard SATA connectors

Boot the sequence settings in the BIOS

A technician replaces a computer's NIC with a wireless card. The user wants to save the NIC. Which of the following should the technician use to preserve the NIC? A. ESD mat B. ESD wrist strap C. Sealable plastic bag D. Anti-static bag

Anti-static bag

When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO). A.Availability of compatible power connectors B.Adequate hard drive capacity C.Correct CPU clock speeds D.Correct Master/Slave jumper settings E.Proper orientation of the data cable

Availability of compatible power connectors Proper orientation of the data cable

Which of the following connectors provides the capability to pass both analog and digital signals? A.VGA B.BNC C.DVI-I D.USB 3.0

.DVI-I

When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO). A.VGA B.IEEE 1394 C.PCIe D.PCMCIAE.ExpressPort F.HDMI

.VGA .HDMI

Which of these CIDR-block notations would be the same as 255.255.255.0? A. /8 B. /16 C. /24 D. /32

/24 The number of bits in the 255.255.255.0 subnet mask is 24, so the CIDR-block notation would be /24.

A technician needs to set up three wireless AP's in a single small office building. Which of the following channels should the technician select (one channel per AP) to ensure the APs do not interfere with each other? (Select THREE). A. 1 B. 3 C. 5 D. 6 E. 7 F. 8 G. 10 H. 11

1 6 11

Which of the following channels should a technician choose when installing multiple wireless access points for a small office home office (SOHO) network to provide the MINIMAL interference? A. 1, 6,11 B. 2, 5,10 C. 3, 7,9 D. 4, 5,8

1, 6,11

Which of these speeds matches the bandwidth seen on a gigabit Ethernet link? A. 100 MB/s B. 1000 Mb/s C. 1000 MB/s D. 100 Mb/s

1000 Mb/s This is a two part question, because there's both a (relatively easy) conversion to complete, and then you have to know your abbreviations. For the first part of the question, you'll need to know that a gigabit Ethernet connection runs at 1 gigabit per second, which is also 1000 megabits per second. For the second part of the question, it's important to understand the importance of a lowercase "b" and an uppercase "B." When abbreviating speeds, a lowercase "b" represents bits, and an uppercase "B" represents bytes. Therefore, Mb/s is an abbreviation for megabits per second, and MB/s is an abbreviation for megabytes per second. With all of these details, the answer should be relatively clear; 1 gigabit Ethernet transports data at an equivalent speed of 1000 Mb/s

Which of the following socket types is for an Intel CPU? A. F B. 940 C. AM3 D. 1156

1156

What type of voltages would you commonly expect to find on motherboard's power supply connector? A. 120V AC B. 12V DC, 5V DC, 3.3V DC C. 12V AC, 5V AC, 3.3V AC D. 120V DC

12V DC, 5V DC, 3.3V DC A computer's power supply provides the motherboard with a number of different DC voltages, usually including 3.3 volts DC, 5 volts DC, and 12 volts DC.

Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network? A.254 B.65 Thousand C.16.3 Million D.340 Trillion

16.3 Million

Which of these would be a valid APIPA address? A. 169.254.254.7 B. 172.254.1.2 C. 224.254.224.1 D. 192.168.224.1

169.254.254.7 Automatic Private IP Addressing (APIPA) is a method of automatically assigning an IP address to a device when no other option is available. If a local address is not assigned and a DHCP server is not available, an IP address will be assigned to a device that allows communication across a local subnet. Although communication outside of the subnet isn't possible, the ability to communicate to some devices is more useful than no communication at all. APIPA addresses are reserved to be between 169.254.1.0 through 169.254.254.255

Which of these is an RFC 1918 address? A. 100.10.244.7 B. 168.192.1.20 C. 172.27.27.27 D. 127.0.0.1

172.27.27.27 An RFC 1918 address is also called a "private" address, and there are three ranges associated with private IP addressing:

Which of the following is a public IP address? A. 10.45.xxx.xxx B. 169.254.xxx.xxx C. 173.16.xxx.xxx D. 192.168.xxx.xx

173.16.xxx.xxx

Which of the following can be used as the default gateway for the 192.168.1.0/24 network? A. 192.168.0.1 B. 192.168.0.255 C. 192.168.1.0 D. 192.168.1.10

192.168.1.10

Which of the following is an example of a Class C TCP/IP address? A. 23.54.35.225 B. 127.0.0.0 C. 131.55.30.210 D. 197.27.37.57

197.27.37.57

What would be an approximate maximum distance for gigabit Ethernet over multimode fiber? A. 37 to 55 meters B. 100 meters C. 2 kilometers D. 10 kilometers E. 100 kilometers

2 kilometers A multimode fiber connection carries data over a distance of approximately 2 kilometers without requiring any signal repeater

Which of these most closely matches the maximum distance of an eSATA connection? A. 7 meters B. 100 meters C. 12 meters D. 2 meters

2 meters The maximum length of an eSATA connection is about 2 meters. Internal SATA connections have a maximum distance of 1 meter.

Which of the following represents fan connector sizes on a motherboard? A. 1-pin and 2-pin B. 1-pin and 3-pin C. 2-pin and 3-pin D. 2-pin and 5-pin

2-pin and 3-pin

By default, which of the following ports is used for SMTP (Simple Mail Transfer Protocol )? A.21 B.25 C.110 D.143

25

Which of the following ports is typically used for sending email? A. 21 B. 22 C. 23 D. 25

25

Which of the following is the MAXIMUM number of unique addresses in a Class C network? A. 64 B. 128 C. 254 D. 255

254

Which of the following is the subnet mask for a Class A IP address? A.127.0.0.1 B.255.0.0.0 C.255.255.255.0 D.255.255.255.254

255.0.0.0

For a wireless network configured to use WPA2 with AES encryption, which of the following is the MAXIMUM bit strength of the encryption? A. 64 bits B. 128 bits C. 256 bits D. 1024 bits

256 bits

RAID 5 requires a minimum of how many hard drives? A.1 B.2 C.3 D.4

3

The MAXIMUM transfer rate of eSATA is: A. 1.54 Mbps. B. 2.0 Gbps. C. 3.0 Gbps. D. 480 Mbps

3.0 Gbps

What throughput speed can you expect to see with SATA revision 2.0? A. 1.5 gigabits per second B. 2.0 gigabits per second C. 3.0 gigabits per second D. 6.0 gigabits per second

3.0 gigabits per second SATA revision 2 doubled the throughput from SATA revision 1, from 1.5 gigabits per second to 3.0 gigabits per second.

How many bits are in an IPv4 address? A. 16 B. 24 C. 32 D. 64

32 An IPv4 address consists of four eight-bit octets, for a total of 32 bits. IPv6 expands on this address space, bringing the total to 128 bits.

When building a RAID 10 array, which of the following is the minimum number of drives that have to be installed? A. 2 B. 3 C. 4 D. 5

4

Which of the following amounts of memory BEST represents the upper limit of RAM when using a 32-bit architecture? A. 2 GB B. 4 GB C. 6 GB D. 16 GB

4 GB

Which of the following is the maximum throughput of a USB3.0 connection? A.800 Mbps B.3 Gbps C.4.8 Gbps D.10 Gbps

4.8 Gbps

Which of the following ports is used for a secure browser connection for an online purchase?

443

Which of the following ports is used when accessing a website with SSL encryption? A. 22 B. 80 C. 110 D. 443

443

A new server has recently been purchased and needs to have the RAID configured for its four drives. Which of the following RAID levels would be set up to provide the BEST performance and data protection? A. 0 B. 1 C. 4 D. 5

5

Which of these speeds would commonly be associated with USB 3.0? A. 480 megabits per second B. 4 gigabits per second C. 5 gigabits per second D. 5 megabits per second

5 gigabits per second USB 3.0 provides 5 gigabits per second of throughput over a maximum cable length of 3 meters

What maximum download speed would you expect to see with consumer non-terrestrial networks? A. 56 kilobits per second B. 1.54 megabits per second C. 5 to 15 megabits per second D. 100 megabits per second

5 to 15 megabits per second Today's consumer satellite network connections can commonly approach 5 to 15 megabits per second of maximum download speed

Which of these contrast ratios would provide the highest quality display? A. 1:1 B. 2:1 C. 100:1 D. 1,000:1 E. 5,000:1

5,000:1 The contrast ratio is the ratio between the luminance of the brightest white and darkest black. The higher the ratio, the better quality picture

Which of these throughput speeds would you expect to see on a single direction of a PCI Express v2.x lane? A. 500 MB/s B. 20 MB/s C. 500 GB/s D. 133 MB/s

500 MB/s PCIe version 2.x supports 500 megabytes per second of throughput on a single lane.

What speed would you expect to see on a PLC network? A. 10 megabits per second B. 100 megabits per second C. 500 megabits per second D. 1,000 megabits per second

500 megabits per second A PLC (Power Line Communication) network connection operates over existing electrical lines at 500 megabits per second

Which of these is the maximum theoretical throughput of 802.11g? A. 800 Mbit/s B. 54 Mbit/s C. 480 Mbit/s D. 100 Mbit/s

54 Mbit/s The wireless 802.11g standard provides a maximum throughput of 54 Mbit/s.

What throughput speed would you expect from SATA revision 3.0? A. 10 gigabits per second B. 6 gigabits per second C. 1 gigabits per second D. 3 gigabits per second E. 1.5 gigabits per second

6 gigabits per second SATA revision 1.0 operates at 1.5 gigabits per second, revision 2.0 operates at 3.0 gigabits per second, and SATA revision 3.0 operates at 6 Gb/s

Which of these would most commonly be used to provide additional power to a video adapter? A. Berg connector B. One or more Molex connectors C. 20-pin or 24-pin motherboard connector D. 6-pin power connector E. Power inverter

6-pin power connector PCI Express adapters can get additional power through the use of 6-pin or 8-pin power connectors

A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install? A. 4/8-pin 12v B. 6/8-pin Molex C. 20-pin main D. 24-pin main

6/8-pin Molex

Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be able to print to the device from any location within the SOHO. Which of the following should be used? A. Infrared (IR) B. Serial C. 802.11 D. Bluetooth

802.11

Which of the following wireless standards operates at 5GHz? (Select TWO). A.802.11a B.802.11b C.802.11bg D.802.11g E.802.11n

802.11 a 802.11n

A user wants to implement a wireless router that will have the fastest data speeds and operate over the 5GHzfrequency. Which of the following standards should the user select? A. 802.11a B. 802.11ac C. 802.11g D. 802.11

802.11 ac

Which of these wireless network standards support maximum throughputs of over 50 Mbps? Pick three. A. 802.11ac B. 802.11b C. 802.11g D. 802.11n

802.11ac and 802.11g and 802.11n 802.11b uses similar frequencies as 802.11g, but the older wireless standard is only designed for a theoretical maximum throughput of 11 megabits per second

Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at2.4GHz A. 802.11a B. 802.11b C. 802.11g D. 802.11n

802.11b

Which wireless standard operates in the 2.4 GHz range and has a maximum throughput of 54 Mbit/s? A. 802.11b B. Bluetooth C. 802.11g D. Infrared

802.11g 802.11g uses the same 2.4 GHz frequency as 802.11b, but the throughput was increased from 11 Mbit/s to 54 Mbit/s.

Which of these standards supports a maximum data rate of 600 megabits per second? A. 802.11b B. 802.11g C. 802.11a D. 802.11n

802.11n The 802.11n standard provides for 4 separate data streams of 150 megabits per second each, for a total of 600 megabits per second.

A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

802.11n 802.11n-2009, commonly shortened to 802.11n, is a wireless-networking standard that uses multiple antennas to increase data rates. Sometimes referred to as MIMO, which stands for "multiple input and multiple output", it is an amendment to the IEEE 802.11-2007 wireless-networking standard.

Which of the following wireless standards operates either exclusively or optionally in the 5.4GHz spectrum? A. A and B B. A and G C. A and N D. G and N

A and N

Which of these are true regarding the conversion of DVI to HDMI? A. DVI and HDMI are not electrically compatible B. A signal conversion is required from DVI analog to HDMI digital C. There is a loss of video quality when converting between DVI and HDMI D. An LCD cannot display a signal that has been converted from DVI to HDMI

A signal conversion is required from DVI analog to HDMI digital DVI and HDMI are electrically compatible, so it only takes a simple cable or adapter to move between the two video types. If you're planning to convert from analog to digital on any standard, you'll need to perform a signal conversion.

Which of the following is the correct configuration for a RAID 5 array? A. A two disk set with one data strip B. A three disk set with two data strips and a parity strip C. A two disk set with two data strips D. A four disk set with two sets of data strips

A three disk set with two data strips and a parity strip

Which of these would be most likely to use an RJ11 connector? A. Ethernet switch B. Digital audio interface C. VoIP telephone D. ADSL modem E. Laser Printer

ADSL modem The RJ11 connector is commonly used with devices such as analog telephones and DSL modems.

Which of the following standards is an expansion card slot used only for graphics? A. PCIe B. AGP C. PCI D. miniPCI

AGP - The Accelerated Graphics Port (AGP) is a high-speed point-to-point channel for attaching a video card to a computer system, primarily to assist in the acceleration of 3D computer graphics. It was originally designed as a successor to PCI-type connections for video cards.

Which of these are used to automatically assign an IP address to a computer? Choose two. A. APIPA B. DNS C. TCP D. DHCP

APIPA and DHCP DHCP (Dynamic Host Configuration Protocol) is used to automatically assign IP addresses. If a DHCP server isn't available, a device can automatically assign an IP address for local use with APIPA (Automatic Private IP Addressing).

You're building a gaming PC, and you want to provide for future options and expansion. Which of these motherboard types would be the best choice

ATX The ATX motherboard type is the largest and most flexible of modern motherboard types.

Wearable fitness tracking devices use which of the following technologies to determine user activity levels? A. Digitizer B. Gyroscope C. Accelerometer D. Inverter

Accelerometer

Which of these devices are commonly powered with PoE? Pick two. A. Laser printer B. Access point C. Android tablet D. NAS E. Phone F. Mouse

Access point and Phone Our current PoE (Power over Ethernet) standards can provide up to 25 watts of power and can provide power for many small appliances.

Which part of a hard drive is responsible for moving the arm back and forth? A. Spindle B. Platter C. Actuator D. Head

Actuator The actuator contains very strong magnets that can accurately move the hard drive arm to the correct location on the platters.

A user has a CAD / CAM workstation that is to be reconfigured into a GamingPC. Which of the following would be the EASIEST and MOST effective upgrade? A.Add better Sound Card B.Install a TV Tuner C.Add additional L2 cache D.Install USB 3.0 Card

Add better Sound Card

A technician is responsible for setting up laptops in a room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement? A. Adhoc network B. Bluetooth network C. Serial network D. USB network

Adhoc Network (A wireless ad hoc network (WANET) or MANET is a decentralized type of wireless network. The network is ad hoc because it does not rely on a pre-existing infrastructure, such as routers in wired networks or access points in managed (infrastructure) wireless network)

Which of these options are common wireless router security techniques? Pick three. A. Administer the IP addresses manually B. Disable the SSID broadcasts C. Enable NTP D. Manually configure inbound service port numbers E. Configure a MAC address filter

Administer the IP addresses manually and Disable the SSID broadcasts and E. Configure a MAC Address Filter The manual configuration of IP addresses means that devices expecting an automatically assigned address will never get a valid IP address. SSID broadcast suppression and MAC address filters can also prevent unwanted users from finding and using your wireless network. Inbound ports are used to assist application use and can often make a firewall less secure, not more.

What is commonly used to cool a heat sink? A. Air B. Water C. Thermal Paste D. Coolant

Air A heat sink works by dissipating heat from hot components using thermal conduction. The heat is then transferred to the much cooler air that is constantly blown through the computer case

Which of these would be the best reason for calibrating an inkjet printer? A. Increase the overall printing rate B. Process multiple print jobs faster C. Increase the data transfer rate between the printer and the computer D. Align the inkjet nozzles to the paper E. Increase the overall life of the print head

Align the inkjet nozzles to the paper The calibration of an inkjet printer aligns the nozzles for crisp and clear output.

Which of these would be the best description of the SATA standard? A. The drive number is based on the location of the drive on the cable B. All data is transmitted over a serial connection C. Up to 63 SATA devices can be connected over a single link D. The signal at the end of the SATA connection must be terminated

All data is transmitted over a serial connection The Serial ATA standard transfers data serially. Unlike parallel connections that transmit many bits simultaneously over separate wires, a serial connection transmits data one bit at a time

Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs? A. All unused RAMBUS slots need to be filled with CRIMM dummy chips. B. RAMBUS chips can be mixed and matched for numerous sizes and speeds in a given system. C. RAMBUS memory provides more throughput and maximum speed than DDR3. D. RAMBUS slots are backwards compatible with DDR1 memory.

All unused RAMBUS slots need to be filled with CRIMM dummy chips

What is 802.11 ad-hoc mode? A. Allows a wireless device to connect directly to another wireless device without using an access point B. Allows a wireless device to connect through an access point instead of directly to another wireless device C. Allows a wireless device to communicate through an access point and directly to another wireless device simultaneously D. Disables a wireless device from communicating through access points and all other wireless devices

Allows a wireless device to connect directly to another wireless device without using an access point Ad-hoc mode is very useful when you're in a very small environment that needs wireless communication but doesn't have the luxury of an access point

One of your customers is looking for a MIDI-to-USB interface for her new laptop computer. What is she probably connecting to her PC? A. A digital video camera B. An analog audio input C. An external monitor D. An electronic piano keyboard

An electronic piano keyboard The Musical Instrument Digital Interface, or MIDI, is a standard digital connection used primarily for musical instruments.

Android smartphones are typically different from other smartphone devices in that: A. Android devices use apps that are more secure than other devices. B. Android devices use open source operating systems. C. Android devices can only operate with a proprietary operating system. D. Android devices can receive apps from different sources

Android devices use open source operating systems

Video adapter and C. Keyboard connection The power on self-test (POST) process provides a basic hardware diagnostic that confirms that the minimum necessary hardware is available before starting the computer. If RAM is missing, the video adapter isn't working, or the keyboard isn't connected, you'll get an error message and the computer will stop the boot process before loading the operating system. Detailed diagnostics, such as hard drive access times and USB power levels aren't part of the POST process; you'll need some additional diagnostics software to check for that detailed information.

CAD workstation An application that uses high levels of CPU and video processing would need as much cooling as possible. A computer aided design (CAD) workstation requires intense CPU and video processing.

A customer wants to transfer data from the DVR to a DVD. Which of the following should be used on a workstation in order to extract the data for archiving? A. Optical drive B. Capture card C. Thunderbolt D. External storage

CAPTURE CARD

Which of these would commonly be powered by a 4-pin ATX +12V connector? A. Video adapter B. CPU C. SSD D. Case fan E. DVD-ROM drive

CPU The 4-pin ATX power connector is commonly used to provide additional power to a CPU.

Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe's requirements? A.Dial-up B.Mobile Hotspot C.Satellite D.Cable

Cable

Which of these would be most likely associated with RG-6? A. DSL cable connection B. Cable modem Internet link C. Backbone switch connection D. High-speed optical communication

Cable modem Internet link RG-6 coaxial cable is a common physical connection for cable television and cable modem links inside of a building.

Which of these tools would be the best choice for building a wire map? A. Loopback plug B. Punch-down tool C. Toner probe D. 110 block E. Cable tester

Cable tester A wire map is a diagram that shows the wiring pins between the connectors on a cable. For example, a straight through cable would have a wire map that shows pin 1 connecting to pin 1, pin 2 connecting to pin 2, and so on. A cable tester would put a remote device on one end of the cable and the tester on the other end, and the tester would then display the dispositions of the individual wires

What type of memory is used to improve the performance of CPU instruction processing? A. Cache B. Static C. Hybrid D. SDRAM

Cache A processor's L1, L2, and L3 cache can dramatically increase the number of instructions passing through the CPU.

What is the minimum category of twisted-pair cable required to support 100 megabit Ethernet? A. Category 3 B. Category 5 C. Category 5e D. Category 6a

Category 5 Category 5 cable was the first category to support 100 megabit Ethernet up to 100 meters. Of course, you can also use Category 5e, Category 6, and Category 6a to support 100 megabit Ethernet

What is the minimum category of copper cable required to support speeds up to 10 gigabits per second? A. Category 3 B. Category 5 C. Category 5e D. Category 6

Category 6 Category 6 is designed to support Ethernet network speeds up to 10 gigabits per second at distances of about 37 to 55 meters.

Which of the following cards would utilize a 4G signal to provide Internet access? A. Wi-Fi cards B. Cellular cards C. Sound cards D. USB cards

Cellular cards

Which of the following helps law enforcement show accountability for evidence as it was gathered? A.Drive hashing B.Chain of custody C.Drive image creation D.Court subpoena

Chain of custody

Which of the following helps law enforcement show accountability for evidence as it was gathered? A. Drive hashing B. Chain of Custody C. Drive image creation D. Court Subpoena

Chain of custody - Chain of custody (CoC), in legal contexts, refers to the chronological documentation or paper trail, showing the papertrail, custody, control, transfer, analysis, and disposition of physical or electronic evidence.

When you print your spreadsheet to your company's network printer, the paper is always fed from the first tray of the printer. What is the best way to change your output to print from a different printer tray? A. Download a copy of the printer control panel software utility from the manufacturer's web site B. Modify the default settings on the front of the printer C. Change the printer tray option from the printer driver D. Ask the manufacturer of your spreadsheet to modify the printing process to use the secondary tray

Change the printer tray option from the printer driver The control of your printer output is easiest to control from the printer driver on the computer. Most print drivers allow you to modify the number of copies, the print orientation, the printer tray, and many other options

A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution? A. Change the screen orientation B. Replace the video card C. Connect an external monitor D. Update the video card drivers

Change the screen orientation

What part of the laser printing process prepares the drum with an electrostatic charge? A. Processing B. Transferring C. Fusing D. Cleaning E. Charging

Charging The charging process covers the photosensitive drum with an electrostatic charge in preparation for the exposing process

Which of these steps would be the best choice prior to physically installing a new adapter card into a computer? A. Upgrade the anti-virus software B. Add the computer to the Active Directory domain C. Defragment the primary storage drive D. Check the documentation to determine the order of installing the drivers and the physical adapter card

Check the documentation to determine the order of installing the drivers and the physical adapter card Some adapter cards require that a driver be installed prior to the physical installation of the card. Be sure to check the instructions with your adapter card to determine the option you should take prior to placing the adapter card inside of the computer.

A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST? A.Apply a new preventative maintenance kit. B.Ensure the MFD is connected and on the network. C.Replace all empty ink cartridges in the MFD. D.Check the toner level to see if it is low

Check the toner level to see if it is low

Which of the following private network types would MOST likely be used for a corporation with 100,000 employees? A. Class A B. Class B C. Class C D. APIPA

Class A

Multicast addresses fall in which of the following classful address ranges? A.Class A B.Class B C.Class C D.Class D E.Class E

Class D

A technician is notified of an inkjet printer not printing properly. The user's computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue? A. Replace cartridges B. Run a cleaning page C. Clean heads D. Clean fuser assembly

Clean Heads

A customer wants a computer for performing a single-threaded task as quickly as possible. Which of thefollowing CPU characteristics is the MOST important? A. Clock speed B. Hyperthreading C. Fan speed D. Number of cores

Clock Speed

Which of these would be considered a disadvantage of inkjet printing? A. Relatively loud when printing B. Requires special paper C. Print heads are difficult to replace D. Requires on-printer memory E. Clogs easily

Clogs easily Inkjet printer ink has a tendency to clog, and most inkjet printers will perform a daily cleaning to keep the print heads clear. An inkjet printer is relatively quiet, uses typical copy/printer paper, doesn't require memory on the printer to build the page image, and the print heads are replaced easily with the ink cartridges

What is the name that describes the grouping of sectors on a hard drive? A. Cluster B. Bunch C. Track D. Segment

Cluster To optimize the overhead of managing such a huge amount of space, hard drives combine individual sectors together into groups called clusters

What type of cabling is associated with F connectors? A. Fiber B. Unshielded twisted pair C. Coaxial D. Shielded twisted pair

Coaxial The F connector is commonly associated with cable television or cable modem connections running over a coax cable.

Which of the following would a technician need to setup a cable modem at a customer's home? (Select TWO). A. Coaxial B. CAT5e C. PVC D. Plenum E. Fiber

Coaxial CAT5e You need a coaxial cable that carries TV and internet signals. Attach it to a cable modem and then use CAT5e to connect the computer to the modem.

A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer. Which of the following settings would the user change in the print job to ensure the pages are separated? A. Duplex B. Collate C. Orientation D. Quality

Collate

Which of these multifunction device configuration settings will print multiple copies in their proper order? A. Duplex B. Collate C. Ad hoc network D. Orientation E. Quality

Collate Collating the printer output can make it much easier to manage multiple copies of large documents.

Which of the following best describes an SSHD? A. Combines a hard disk and an SSD into the same drive B. A built-in battery allows it to operate during a power outage C. Uses optical drives to store large amounts of data D. Commonly used for long-term backups E. Improves CPU throughput using high-speed caching

Combines a hard disk and an SSD into the same drive A solid-state hybrid drive includes a traditional spinning hard disk for storage and a fast solid-state drive for caching.

Which of these would be true of a DIMM? A. Commonly used in mobile devices B. Commonly used module type for DDR, DDR2, or DDR3 memory C. Every DIMM slot must be filled D. Cannot be used with ECC memory E. Includes electrical contacts on one side of the memory package

Commonly used module type for DDR, DDR2, or DDR3 memory Dual Inline Memory Modules are commonly associated with DDR memory

A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed? A.Prepare a hot spare in preparation for the next repair B.Document all of the services provided C.Communicate the status of the repair with the CEO D.Offer other repair options if they are available

Communicate the status of the repair with the CEO

What does the C in CMOS represent? A. Capacitive B. Cluster C. Complimentary D. Calculate

Complimentary CMOS is an abbreviation for complimentary metal-oxide-semiconductor.

A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this? A. Configure a guest wireless network B. Implement a DMZ C. Disable NAT on the wireless network D. Disable the SSID E. Assign static IPs for all devices

Configure a guest wireless network

You'd like to configure a computer so that it won't start the operating system unless the correct password is provided. What's the best way to accomplish this? A. Configure a Windows Administrator password B. Configure a supervisor password in the BIOS C. Define drive encryption options in Windows D. Configure a user password in the BIOS

Configure a user password in the BIOS The user password option in the BIOS is designed to stop the boot process and prompt the user for a password. The computer will only continue with the boot process if the correct password is provided.

When a technician suspects prohibited activity on an organization's network or computers, which of the following is the FIRST step they should take? A.Confirm an actual infraction has taken place B.Confront thesuspected person with incident details C.Notify others so that peers will stop the activity D.Erase the contents of the user's computer and disable their account

Confirm an actual infraction has taken place

When a technician suspects prohibited activity on an organization's network or computers, which of the following is the first step they should take. A. Confirm an actual infraction has taken place B. Confront the suspected person with incident details C.Notify others so that peers will stop the activity D. Erase the contents of the user's computer and disable their account

Confirm an actual infraction has taken place.

Which of these would be the best way to troubleshoot startup errors on a motherboard? A. Check for continuity with a multimeter B. Connect to an expansion slot with a POST test card C. Use a loopback plug on the Ethernet port D. Confirm the storage device voltage levels with a power supply tester E. Run diagnostics from the Windows Control Panel

Connect to an expansion slot with a POST test card A POST test card can provide you with detailed diagnostic information during the motherboard startup process

Which of these network types would be most descriptive of a WAN? A. Connection via fiber between two on-campus buildings B. Connecting an internal network between locations in different countries C. A metro-Ethernet connection between two locations in the same city D. A connection between different mobile devices and accessories on your desk E. Transferring information between locations using a USB flash drive

Connecting an internal network between locations in different countries A WAN (Wide Area Network) is a network connection that exists over a relatively large area, and very often beyond the scope of a municipality.

A PC cannot connect to the network. A network card was purchased without documentation or driver discs. Which of the following is the BEST way to install it into this machine? A. From the PC, download and install the drivers B. Run Windows update to install drivers C. Copy drivers to flash drive and install D. Purchase the disc online and install

Copy drivers to flash drive and install

Which of these tools would be the best choice for connecting an RJ45 connector to a category 5 cable? A. Electrician's scissors B. Wire stripper C. Punch-down tool D. Crimper E. Multimeter

Crimper After using electricians scissors to cut the cable to length and the wire stripper to remove the outer sheath, the wire crimper is used to physically connect the RJ45 connector to the cable

A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has? A. Coaxial cable B. Cross over cable C. Patch cable D. Plenum cable

Cross over cable

Which of the following is the form factor of a standard VGA connector? A. DB-15 B. DB-9 C. DIN-6 D. DB-25

DB-15

Which of the following memory types has 184 pins? A. DDR3 B. DDR C. SDRAM D. DDR2

DDR

You have some memory marked PC2-6400. What DDR speed would match this memory? A. DDR2-6400 B. DDR2-800 C. DDR2-400 D. DDR2-3200

DDR2-800 To convert between the PC2 module name and the DDR2 speed values, you would divide the PC2 module name value by 8.

A technician is building a custom gaming computer. Which of the following is the FASTEST memory the technician can use? A.DDR2 CAS7 B.DDR3 CAS9 C.DDR3 CAS10 D.DDR3 CAS11

DDR3 CAS9

You have just purchased some DDR3 memory that has a module name of PC3-12800. What DDR3 speed would be compatible with this memory? A. DDR3-800 B. DDR3-1333 C. DDR3-1600 D. DDR3-12800

DDR3-1600 To calculate the DDR speed from the module name, you divide by 8. A PC3-12800 module would be converted to DDR3 speed with 12,800 divided by 8, or 1,600.

What is the DDR speed of a PC3-6400 memory module? A. DDR-6400 B. DDR3-800 C. DDR3-1600 D. DDR3-2133

DDR3-800 The difference between DDR speeds and transfer rates is a factor of 8. To calculate the DDR speed from the module name, simply divide the module speed by 8. 6,400 divided by 8 is 800, and you always precede the DDR speed with the DDR type. This means that the PC3-6400 module is also referenced as DDR3-800.

You are replacing some DDR3 memory in a desktop computer. What memory type would you expect to use? A. SIMM B. DIMM C. RIMM D. SO-DIMM

DIMM Desktop memory on most modern systems uses DIMM format memory, although you might find some older systems that might use RIMM modules. It's nearly impossible to find SIMM in active use, and SO-DIMM is almost exclusive to laptop computers.

Which of these commonly use UDP? A. HTTP B. IMAP C. UTP D. DNS E. RDP

DNS The DNS protocol commonly uses UDP (User Datagram Protocol) to perform the name resolution process.

Which of these networking protocols is responsible for resolving an IP address from a name? A. DHCP B. NetBIOS C. POP3 D. DNS

DNS The Domain Name System protocol allows us to simply remember www.professormesser.com instead of memorizing the IP addresses for our favorite sites.

Which protocol can translate the name of a web site into an IP address? A. DHCP B. DNS C. POP D. IMAP

DNS The Domain Name System protocol is a fundamental protocol on the Internet. A DNS server is commonly used to convert a fully-qualified domain name to an IP address.

Which of the following is usually provided by DHCP? Pick two. A. DNS address B. Loopback address C. Subnet Mask D. Source NAT address

DNS address and Subnet Mask DHCP can automatically configure many different TCP/IP parameters, but loopback addresses and source NAT addresses are not part of the DHCP specification.

How does RAID 1 provide redundancy? A. Parity information is distributed across multiple drives B. Multiple drives contain distributed parity and duplicated data C. Information is periodically transferred to an offline storage device D. Data is duplicated across multiple drives E. RAID 1 does not provide any data redundancy

Data is duplicated across multiple drives RAID 1, or data mirroring, duplicates all data so that a "mirror" of the information is always available across multiple physical drives.

Which of the following BEST explains how the data rate is doubled in DDR RAM? A.CPU clock speed is doubled B.Uses 64-bit instead of 32-bit architecture C.Memory clock speed is doubled D.Data transfer on both clock edges

Data transfer on both clock edges

Which of these systems would be most likely to have an 8-pin EPS12V standard power connection? A. Print server B. Database server C. Internet browsing workstation D. Email kiosk

Database server The 8-pin EPS12V power connection was designed for symmetric multiprocessing (SMP) systems and multicore systems. These motherboards had additional processing cycles and needed more power for the higher-end CPUs. These were similar to the 4-pin ATX12V standard, and some EPS12V motherboards simply used two four-pin connectors to maintain the backwards-compatibility.

A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution? A. Change the boot sequence B. Switch the BIOS to UEFI C. Defragment the hard drive D. Enable virtualization

Defragment the hard drive

What type of networking technology is used to convert externally accessible IP addresses to an internal IP address? A. Domain Name Services B. Destination Network Address Translation C. Dynamic Host Configuration Protocol D. Source Network Address Translation

Destination Network Address Translation A destination NAT is used in IPv4 networks to allow external devices to access resources on internal servers without directly exposing the server to the Internet

A technician has been asked to install a printer on a Windows 7 machine. Through which of thefollowing Control Panel utilities will the technician install the printer? A.Printers and Devices B.Printers C.Devices and Printers D.Printers and Faxes

Devices and Printers

Which of the following Internet connections commonly utilize an analog phone line? (Select TWO). A. Satellite B. WiMAX C. Cellular D. Dial-up E. Cable F. DSL

Dial UP DSL

Which of the following Internet Service Provider types requires an RJ-11 connection to the PC? A. Cellular B. Cable C. Dial-up D. WiMAX

Dial-up

Which of these are commonly sent over HDMI? A. Analog audio and video B. Digital audio and video C. YPbPr D. RGBHV E. Intensity and color

Digital audio and video HDMI carries digital video and digital audio signals.

What kind of data would commonly be transmitted through an HDMI connection? A. Streaming stock ticker information B. Digital video signals C. Audio podcasts D. Ethernet network control packets

Digital video signals High-Definition Multimedia Interface is a standard interface used for digital video and audio signals

Which of these uses a pen-like device to input information into a laptop or tablet? A. Lightning connector B. Digitizer C. Keyboard D. Microphone E. Smart card

Digitizer The pen used with a digitizer allows for a very natural input that is very similar to using a physical pen or pencil.

Which of these would be categorized as a PC input device? Pick two. A. Digitizer B. Smart card reader C. Laser Printer D. LCD display E. Speaker

Digitizer and Smart card reader A digitizer is a common input device using a stylus, and smart card readers commonly provide input for authentication

The system board in your laptop has failed. Which of these would be the best place to get a replacement system board? A. Any laptop manufacturer B. Computer parts store C. Local computer parts retailer D. Direct from the laptop manufacturer

Direct from the laptop manufacturer The system boards in laptop computers are proprietary and can't be easily obtained from 3rd-party retailers. In most cases, you'll need to contact the laptop manufacturer for a replacement

You need to restrict access to the USB ports on your company computers so that the interfaces are completely unusable. Which of these configuration options would be the best choice? A. Disable the USB interfaces in Windows Device Manager and disable Administrator access B. Monitor the Windows Event Log for any USB access C. Disable the USB interfaces in the BIOS D. Remove all USB drivers from the \Windows\System32 directory

Disable the USB interfaces in the BIOS If you disable the USB interfaces at the BIOS level, then you'll prevent USB access from any operating system on the computer.

In which of these situations would you be most likely to modify the configuration of your BIOS? A. Modify the default video resolution B. Disable the USB ports C. Add a new disk partition D. Prevent the installation of new applications

Disable the USB ports Enabling or disabling hardware is a common function of the BIOS, along with modifying startup passwords, viewing hardware information, and much more.

A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue? A. Disable the touch pad on the laptop B. Install new keyboard drivers for the laptop C. Install new drivers for the docking station D. Disable the keyboard on the laptop

Disable the touch pad on the laptop

A technician needs to replace a computer's hard drive. Which of the following should the technician do FIRST? A. Remove network connections B. Remove the RAM C. Self ground on the computer case D. Disconnect power to PC

Disconnect power to PC

A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process? A. Connect an external monitor into the laptop to determine if the LCD has failed. B. Boot the system from either a boot CD or other removable media type. C. Disconnect the AC and battery power and hold the power button for several seconds. D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop

Disconnect the AC and battery power and hold the power button for several seconds.

Which of these features would not be commonly found in a BIOS? A. Hardware diagnostics B. USB port disabling C. Disk partitioning options D. Date and time settings

Disk partitioning options The BIOS does not provide any partitioning functionality. Although a BIOS will recognize a physical storage device, the logical setup of that storage device is the responsibility of the operating system.

You received a support ticket to configure a mirrored display. Which of these would be the most likely configuration for this request? A. Duplicate information across both halves of a display B. Monitor all computer screens in the organization from one display C. Display information on multiple monitors D. Show information from two computers running the same software onto two monitors

Display information on multiple monitors When using multiple monitors, information can be duplicated, or mirrored, on both displays. The displays can also be configured to extend the total desktop across both displays

Which of the following characteristics is generally found on a docking station that port replicators do not offer? A. Replicators usually have more USB ports than docks. B. Docks generally do not need separate power to function. C. Docks have independent hardware that replicators lack. D. Replicators have additional NIC that docks lack.

Docks have independent hardware that replicators lack

One of your customers is asking you to replace their printer ribbon. Which type of printer would this most likely be? A. Laser B. Dot-matrix C. Inkjet D. LED E. Thermal

Dot-matrix A dot-matrix is an impact printer that pushes small pins through an ink ribbon to transfer an image to the paper

Which of these commonly use a tractor feed? A. USB flash drive B. Dot-matrix printer C. DVD-ROM drive D. Inkjet printer E. Floppy drive

Dot-matrix printer Dot matrix printers often use tractor fed paper. These tractor feeds use holes on the side of the paper to pull the paper through the printer.

A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality? A. Collate B. Duplex C. Fast draft D. Paper type

Duplex

A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured? A. Orientation B. Duplex C. Collate D. Quality

Duplex (duplex communication means that both ends of the communication can send and receive signals at the same time. Full-duplex communication is the same thing.)

Which of the following laser printer components will flip the paper to allow for printing on both sides? A.Paper registration assembly B.Paper pickup assembly C.Duplex assembly D.Image transfer belt

Duplex Assembly

What does the D in SDRAM stand for? A. Dynamic B. Disk C. Density D. Double

Dynamic In Synchronous Dynamic Random Access Memory, the dynamic part refers to the constant refreshing of the memory that must occur to maintain the charge in the memory capacitors. Without constant refreshing, dynamic memory would quickly "forget about" the contents.

What kind of memory might be used in a server to detect and correct data corruption? A. ECC B. SO-DIMM C. DDR3 D. Parity

ECC ECC (Error Correcting Code) memory can detect memory data issues and correct the errors on the fly

Which of the following memory types is MOST commonly found in servers? A. RAMBUS B. ECC SODIMM C. ECC RAMBUS D. ECC DIMM

ECC DIMM

Why should you reset the page counter after installing a laser printer maintenance kit? A. The printer will not operate until the counter is reset B. Each page decreases the counter, and when it hits zero it stops printing C. Each page increases the counter to document the usage over time D. The page counter must be reset after ever power cycle E. The new hardware won't be recognized until the page counter is reset

Each page increases the counter to document the usage over time It's always a good idea to perform preventive maintenance, so the page counter provides you with a way to determine how much a laser printer has been used over time

Joe's company just moved into a new building, and the company's management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment? A.Security breaches B.Electrical shock C.Chemical burns D.Equipment theft

Electrical shock

What type of service is commonly used on TCP port 110? A. Web browsing B. Network management C. Remote access D. Email

Email TCP port 110 is commonly used by POP3, the Post Office Protocol

Which of the following should the technician configure on a WAP to conceal the data being sent by the wireless clients? A. Enable MAC filtering B. Disable SSID broadcast C. Enable WEP D. Decrease the AP transmit power

Enable WEP

A technician wants to simplify users' wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point? A.Enable QoS B.Enable SSID Broadcast C.Enable WPS D.Enable MAC filtering

Enable WPS

A technician is working on a laptop with a failed Ethernet port caused by ESD (electrostatic discharge) . Which of the following is the simplest solution to restore network connectivity? A. Re-solder the network connector B. Replace the Ethernet daughter board C. Update the Ethernet driver D. Enable wireless and connect to the WAP

Enable wireless and connect to the WAP

Which of these is a TPM usually associated with? Choose the best answer. A. Hard drives B. Memory C. Encryption D. Video

Encryption A Trusted Platform Module is a chip that is usually located on a motherboard, and it's used for cryptographic functions that enable encryption and other security features

A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this? A. Serial B. Ethernet C. USB D. eSATA

Ethernet

Which of these connection types would you most commonly associate with NAS? A. Ethernet B. eSATA C. USB D. FireWire E. Serial

Ethernet NAS (Network Address Storage) is accessible across the network, so one of the most common NAS connections is over Ethernet

Which of these would you commonly associate with the Southbridge? A. Ethernet interface B. Memory controller hub C. Front-side bus D. PCI express slots

Ethernet interface The traditional role of the Southbridge has been to manage devices that require relatively low throughput. The Northbridge handles high-speed connectivity from devices such as the PCI Express slots, memory, and CPU, and the Southbridge effectively handles everything else

Which laser printing step uses a laser to charge sections of the imaging drum? A. Developing B. Exposing C. Fusing D. Processing

Exposing The exposing step "writes" the image onto the photosensitive drum.

Which of these are most commonly used for laptop expansion? A. PCI Express B. Express Card C. SATA D. DIMM E. PCI

Express Card The ExpressCard laptop adapter interface is commonly used to expand the hardware functionality of a laptop computer. You'll find both 34 mm and 54 mm ExpressCard form factors

A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation? A. Express card 54 B. USB 2.0 C. PCIe D. Port replicator

Express card 54

Which of these laptop expansion card types is available in a 34 mm card width? A. CardBus B. ExpressCard C. PC Card D. PCIe

ExpressCard The ExpressCard adapter standard provides for both 34 millimeter and 54 millimeter card widths

Which of these interface types would be commonly found on a laptop computer? A. SCSI B. PCI Express C. ExpressCard D. BusCard

ExpressCard The ExpressCard standard is the modern replacement to the PCMCIA/PC Card and CardBus standards. PCI Express is commonly seen on desktop computers.

You need to create a 500 GB hard drive image and transport the image to another computer. Which of these would be the best choice for storing this image? A. Dual-layer Blu-ray disc B. Tape drive C. External hard drive D. Floppy disk drive E. SD flash memory card

External hard drive An external hard drive provides the storage space and portability to successfully move a large drive image from one computer to another.

Which of these would be most likely to connect to an IEEE 1394 interface? A. DDR3 memory B. Laser printer C. External storage device D. Ethernet network

External storage device IEEE 1394 is the standard for FireWire, and it's commonly used as a high-speed external connection to a desktop or laptop computer.

Which of the following connection types is capable of transmissions speeds up 100 Gbps?A.Fiber B.Coaxial C.Infrared D.DS

FIBER

Which of the following cable types is LEAST affected in areas of high EMI? A. UTP B. Coax C. STP D. Fiber

FIBER Fiber optic cable is not affected by electro magnetic interference because it is related to optics technology and doesn't have parts that might be affected by EMI.

Which of these commands would be the best choice for initializing a partition with a file system? A. FORMAT B. NTFS C. BOOTREC /SYS D. DISKINIT E. CHKDSK

FORMAT The format command is commonly used to add a file system to a partition. If any data is currently on the partition, the format command will overwrite the file structure, effectively removing all previous data

Which of the following cooling types would MOST likely be recommended for a home theater PC? A. Nitrogen B. Liquid C. Fan/heatsink D. Passive

Fan/heatsink

Which of these would be considered a characteristic of TN LCD displays? A. Fast response times B. No tailing when touched C. High power draw D. Good viewing angles E. More expensive to produce than an IPS display

Fast response times TN (Twisted Nematic) LCD displays have a fast response time and low power draw, but they suffer from very poor viewing angles.

Which of these would be considered a characteristic of a TN display? A. Fast response times B. Very good viewing angles C. No tailing when touched D. More expensive to produce than an IPS display E. Used commonly on higher-end laptops

Fast response times The TN LCD displays are well known for their fast response times, but they have poor viewing angles and are not often used on higher-end laptops.

Paper is not moving properly through your inkjet printer. Which of these would be the most likely cause of this issue? A. Carriage and belt B. Feed roller C. Duplexing assembly D. Print head

Feed roller The rubber feed rollers provide a surface that uses friction to move paper from the paper tray through the printer.

Which of the following Internet connection types will offer a more consistent upload and download speed? A. DSL B. ISDN C. Satellite D. Fiber

Fiber

Which of these connection types could support an Internet access speed of 1 Gbit/s? A. ISDN B. HSPA+ C. Fiber D. WiMAX

Fiber Fiber connectivity can provide high-speed network access, and some organizations are deploying 1 Gbit/s access speeds to the home.

Which of the following connection types is capable of transmissions speeds up 100 Gbps? A. Fiber B. Coaxial C. Infrared D. DSL

Fiber -

A user with a USB printer would like to print from more than one computer. Which of the following features should be used? A.File and printer sharing B.Internet connection sharing C.Enable printer duplexing D.USB hub

File and printer sharing

A technician finds an external hard drive with the markings "IEEE 1394" on it. Which of the following cable types would be needed to view the contents of this drive? A. Ethernet B. eSATA C. FireWire D. MicroUSB

FireWire

Which of these external storage device connector types runs at 800 megabits per second in full-duplex? A. eSATA B. USB 3.0 C. FireWire D. Gigabit Ethernet

FireWire FireWire 800 (IEEE 1394b) runs at full-duplex at 800 megabits per second.

Which computer interface provides high-speed data transfer at speeds of 400 megabits per second and 800 megabits per second? A. USB 2.0 B. DVI C. FireWire D. HDMI

FireWire The FireWire or or IEEE 1394 standard provides speeds up to 400 megabits per second at half-duplex with FireWire 400 and 800 megabits per second of throughput at full-duplex with FireWire 800.

What port is also known as IEEE 1394? A. Parallel B. USB C. HDMI D. FireWire

FireWire The IEEE 1394 standard is also called FireWire, i.LINK, and Lynx by some manufacturers

You have purchased a new computer that includes a port marked "IEEE 1394." What is a more common name for this port? A. FireWire B. Thunderbolt C. USB D. eSATA E. Lightning

FireWire The Institute of Electrical and Electronics Engineers has created a standard interface for connecting peripheral devices called the IEEE 1394 standard. When Apple added these ports to their computers, they created "FireWire," a more user-friendly name to refer to the IEEE 1394 ports. Although the name might be different, the interfaces and ports are identical.

Which of the following network devices filters traffic of many different protocols based on a predetermined set of rules established by a system administrator? A. Proxy B. Switch C. Firewall D. Router

Firewall (A firewall is a network security system, either hardware- or software-based, that uses rules to control incoming and outgoing network traffic)

Your new motherboard comes with four SATA ports. What is the maximum number of SATA (Serial AT Attachment) devices that it can support? A. Two at any time, using any of the four interfaces B. Four devices C. Eight devices D. The maximum number of devices will be dependent on the SATA speeds of the devices

Four devices SATA connections can only support a single device per interface.

What is the connection between the memory controller and the CPU called? A. Southbridge B. Front-side bus C. GPU D. LPC

Front-side bus The front-side bus (FSB) is one of the fastest paths inside of the computer. All of the communication between the RAM and CPU passes through the FSB. In the latest generation of chipsets, this path has been integrated directly into the CPU to maximize the throughput

A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop? A.Software only B.Bluetooth C.Function keys D.WiFi switch

Function Keys

A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect? A. Print spooler B. Fuser C. Rollers D. Maintenance kit

Fuser

Which of these items would you commonly find in a laser printer maintenance kit? A. Toner cartridge B. Printer head C. Toner vacuum D. Fuser unit

Fuser unit A laser printer maintenance kit usually contains parts that wear out, such as feed rollers or fuser units. Consumables such as ink and toner aren't usually included in a maintenance kit.

Which laser printing process permanently joins toner to paper? A. Fusing B. Transferring C. Exposing D. Developing E. Processing

Fusing The fusing process applies heat and pressure to permanently melt toner particles onto paper

All of the pages printed from your laser printer smudge and smear when you touch the page. Which part of the laser printing process is most likely to be the cause of this issue? A. Fusing B. Developing C. Transfering D. Cleaning

Fusing The fusing process heats the toner and permanently bonds the plastic toner powder to the paper. If the toner isn't properly heating the paper, then parts of the page will smear and smudge when you touch the powdery toner.

Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency? A.A B.B C.G D.N

G

You're configuring an IMAP server in a customer's email application, and the application is asking for a port number. What's the best way to determine what this value should be? A. Use the default port in the email client B. Pick any port number, and it will sync on the far end C. Get the port number from your client's email provider D. Always use the standard RFC port number for any network protocol

Get the port number from your client's email provider The port number for an application is generally determined on the server. Since the email provider has already configured the IMAP server, you'll want to make sure that the email client matches the settings on the server

Which of these functions would you expect to find embedded in a modern PC processor? Pick two. A. Graphics Processing Unit (GPU) B. BIOS C. Memory controller D. SATA controller

Graphics Processing Unit (GPU) and Memory controller Modern CPUs have collapsed the traditional computer chipset by embedding the memory controller and the graphics processor directly into the primary CPU

Older video cards used S-video to output to a TV. This standard has been replaced by: A.FireWire .B.SCSI. C.coaxial. D.HDMI

HDMI

Which of the following allows for audio and video connections using a single cable? A.HDMI B.Parallel C.DVI-A D.eSATA

HDMI

Which of the following types of media connectors carries digital video as well as audio? A. DVI-D B. DVI-A C. HDMI D. VGA

HDMI

Which of these statements about Hyper-Threading Technology (HTT) are true? Pick two. A. You need at least two CPUs to take advantage of HTT B. HTT makes a single CPU appear as two separate processors to the operating system C. An operating system must be specifically designed to use HTT D. HTT doesn't provide any practical increase in performance

HTT makes a single CPU appear as two separate processors to the operating system and C. An operating system must be specifically designed to use HTT Hyper-Threading Technology was created to improve the performance of a single CPU by 15 to 30 percent. Although HTT is a CPU feature, the operating system must be written to take advantage of the technology

An IT Director wants to increase security on the company website to prevent man-in-the-middle attacks. Which of the following Internet protocols should be implemented to meet the requirement? A. HTTPS B. IMAP C. TELNET D. SMT

HTTPS

Which of the following network devices broadcasts all data to all users? A. Hub B. Router C. Switch D. Bridge

HUB

Which of the following is an advantage of using static IP addresses for a business? A. High availability B. Simplifies IP management C. Lower security risk D. Scalability for upgrades

High Availability

Which of these would be a characteristic of satellite networking? A. Low cost B. High Latency C. Based on CDMA D. Compresses data to provide speeds up to 320 kbit/s E. Uses two bearer channels and one signaling channel

High Latency The distances required to transmit between the earth and a satellite in orbit injects significant latency into the communication flow

A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company? A. High-end video, high-end audio, multicore processor B. Minimum RAM required, network connectivity, high-end cooling C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner D. Network connectivity, TV tuner, surround sound audio, dual monitors

High-end video, high-end audio, multicore processor

Which of these would be an advantage of inkjet printer technology? A. Clog-resistant ink B. High-resolution output C. Fade-resistant output D. Inexpensive ink replacement

High-resolution output Inkjet printers provide high-resolution output, but the ink is expensive, tends to clog the print heads, and the ink tends to fade quickly over time

What is the purpose of a CPU cache? A. It increases the clock rate of the CPU B. Improves the overall clock speed of the FSB C. Adds an extra CPU core at each cache layer D. Holds data, instructions, or results for fast retrieval

Holds data, instructions, or results for fast retrieval A CPU cache can make your system appear to run much faster because the efficiency of the data path is improved by holding information in fast cache memory.

A customer wants to connect a laptop to a mobile device's Internet for use in situations where there is no Internet connectivity. Which of the following technologies would the technician recommend to the customer? A. IR B. NFC C. Hotspot D. Lightning

Hotspot

What kind of networking device repeats inbound traffic to every other port on the device? A. Hub B. Router C. Switch D. Bridge

Hub A hub is sometimes called a "multiport repeater" because traffic is repeated across all ports on the device.

5 to 15 megabits per second Today's consumer satellite network connections can commonly approach 5 to 15 megabits per second of maximum download speed

IP address A router makes all of its forwarding decisions by evaluating the destination IP address

A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue? A. Slow transfer speeds B. IP address conflict C. Incorrect gateway D. Packet collisions

IP address conflict

On 802.11 wireless access points, which of these can be hidden through the use of encryption? Pick two. A. SSID B. IP addresses C. MAC addresses D. Web site address

IP addresses and Web site address Encryption can hide IP addresses and web site URLs, but the SSID and MAC addresses are always sent clearly through the wireless network.

What type of network uses 2B+D? A. ISDN B. Cable Modem C. DSL D. Cellular

ISDN An ISDN Basic Rate Interface (BRI) uses two bearer channels to carry data (2B) and one signaling channel (D). We commonly refer to this arrangement as 2B+D.

A user reports that the workstation next to them has prohibited material on the screen. Which of the following should the technician do FIRST? A. Unplug the network B. Ask the user for their password C. Identify what files are open D. Power off the workstation

Identify what files are open

A computer technician is responding to a call about a printer that is causing streaks to appear on every printout.Which of the following is the MOST likely cause? A. Duplex unit B. Toner cartridge C. Imaging drum D. Pickup rollers

Imaging Drum

A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause? A. Duplex unit B. Toner cartridge C. Imaging drum D. Pickup rollers

Imaging drum

When printing forms that need to be copied using carbon paper, which of the following technologies is BEST suited? A. Laser B. Thermal C. Inkjet D. Impact

Impact

Which of these printer types is the best choice for printing multiple copies simultaneously? A. Laser B. Inkjet C. Thermal D. Impact E. Virtual

Impact A dot matrix impact printer uses small pins that print to multiple printed copies simultaneously.

Which of these printer types is also known as a dot-matrix printer? A. Inkjet B. Impact C. Laser D. Virtual E. Thermal

Impact A dot-matrix printer uses small pins to press through a cloth ribbon and display the output on a piece of paper.

Which of these would be true about RAID 1? A. In the case of a failure, an exact duplicate of your data exists B. RAID 1 is generally much faster than RAID 0 C. In the case of failure, the array is broken and data is unrecoverable D. Data is made redundant through the use of parity blocks

In the case of a failure, an exact duplicate of your data exists RAID 1 may not be the fastest form of RAID, but it's certainly one of the safest. With RAID 1, data is completely duplicated between drives. If a drive were to fail, the remaining drive would continue to provide uninterrupted data reading and writing.

A user, Joe, notices his laptop performance decreases while playing multimedia files. Which of the following would MOST likely increase performance? A. Install a high-end graphics card with onboard memory. B. Replace the sound card with a higher quality product. C. Upgrade the CPU. D. Increase SODIMM memory.

Increase SODIMM memory.

A user notices that his laptop performance decreases while playing multimedia files. Which of the following would most likely increase performance A. Install a high-end graphics card with onboard memory B. replace the sound card with a higher quality product C. Upgrade the CPU D. Increase the SODIMM Memory

Increase the SODIMM Memory (A SO-DIMM, SODIMM, or small outline dual in-line memory module, is a type of computer memory built using integrated circuits. SO-DIMMs are a smaller alternative to a DIMM, being roughly half the size of regular DIMMs.)

A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do? A.Install the CAT5e cable, boot the server and then return and replace it later. B.Inform the customer and recommend temporarily using the CAT5e cable. C.Install the CAT5e cable, document the installation and leave the premises. D.Inform the customer that the server will be available as soon as a CAT6a cable is acquired

Inform the customer and recommend temporarily using the CAT5e cable.

Which of the following wireless transmission methods requires line of sight? A.Infrared B.RFID C.802.11a D.Bluetooth

Infrared

Which of these would be a disadvantage of inkjet printers? A. Ink fades over time B. Requires on-printer memory C. Output is sensitive to light and heat D. Poor graphic output E. Loud operation

Ink fades over time The ink used in an inkjet printer is very vibrant and colorful when first printed, but the image fades over time. You would not use inkjet printer output to archive information over an extended period of time.

Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly? A.Impact B.Inkjet C.Laser D.Thermal

Inkjet

What printer type uses tiny drops of pigment to create high-resolution color output? A. Laser B. Thermal C. Inkjet D. Impact E. Chain

Inkjet An inkjet printer uses heat or an electric charge to apply small drops of ink to the output.

Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly? A. Impact B. Inkjet C. Laser D. Thermal

Inkjet - Calibration refers to the proper alignment of the inkjet cartridge nozzles to the paper and each other; without a properly calibrated printer, your print quality degrades. An inkjet printer is any printer that places extremely small droplets of ink onto paper to create an image.

Which of these would be the best way to add Bluetooth functionality to a laptop that does not currently support Bluetooth? A. Add a mini-PCI Express adapter card B. Use an Ethernet to Bluetooth converter C. Upgrade the BIOS to a version that supports Bluetooth D. Install a USB to Bluetooth adapter E. Replace the entire laptop

Install a USB to Bluetooth adapter There are many USB to Bluetooth adapters that can be purchased for laptop or desktop computers. These small adapters aren't much larger than the USB interface itself, but they are very effective at adding Bluetooth network functionality onto devices that don't normally include this feature.There are many ways to expand the capabilities of most laptop computers. In this video, you'll learn about ExpressCard adapters, SO-DIMM memory modules, USB flash drives, Thunderbolt connectors, and much more

A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer? A.Install a manufacturer recommended maintenance kit B.Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers C.Install the fuser and also replace the high voltage power supply D.Install the fuser as the paper jams were probably also caused by the defective fuser

Install a manufacturer recommended maintenance kit

Which of these is a unique characteristic of multi-channel memory? A. Uses an additional parity bit to identify errors B. Memory modules are synchronized to the bus speed C. Installed in pairs or trios for maximum throughput D. Unused slots must be filled with memory terminators

Installed in pairs or trios for maximum throughput Multi-channel memory requires that a pair or trio of memory modules installed simultaneously to maximize the throughput. If fewer modules are used, the memory bus will only have a fraction of the available bandwidth available.

In which of these would you often find a graphics processing unit on modern computer systems? A. Integrated into the Southbridge B. Integrated into the BIOS C. Connected via USB D. Integrated into the primary CPU

Integrated into the primary CPU Newer processors include a graphics processing unit as part of the main processor itself

Which of these features would be most commonly found on a smart camera? A. Integration with social media sites B. Productivity app support C. Easy-to-read electronic paper screen D. A removable LCD display E. Integration to fitness apps

Integration with social media sites A smart camera commonly integrates a non-removable touch screen, wireless connectivity, and integration with social media sites for instant sharing of photos and videos

When a user's computer boots, a message shows that reads: "Alert! Cover previously removed." Which of the following was configured in the BIOS to cause this alert? A. Boot sequence B. Date/time clock settings C. Intrusion detection D. Virtualization support

Intrusion detection

A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement? A.CMOS Battery B.Mini-PCI Card C.Inverter D.DC Cord

Inverter

Older laptops that did not use LEDs used which of the following to power the backlight lamp? A. Cathode B. Inverter C. Solenoid D. Plasma

Inverter

Which of these components is used to power an LCD florescent backlight? A. Converter B. Modulator C. Inverter D. Transceiver E. Diode

Inverter An inverter is used to convert DC to the AC power needed by fluorescent backlights

Which of the following is an advantage of UDP over TCP? A. It is connection based. B. It uses flow control. C. It transfers packets faster. D. It uses connection handshakes.

It transfers packets faster

A technician has a work order to install a USB 3.0 expansion card into a PC. The expansion card is a PCI Express 1.1 compliant card and the motherboard has one PCI Express 2.0 slot available. Which of following BEST represents the compatibility between the hardware? A.It will not install correctly, and the PCI slot is already being used by thevideo card. B.It will install correctly to the PCI Express slot onto the motherboard.The card should function correctly, as the PCI Express 2.0 slot is backwards compliant. C.It will not install correctly into the PC, as the 1.1 and 2.0 slots are not compatible. D.It will install correctly, but the card will not operate as the PCI Express 1.1 and the PCI Express 2.0standards are completely different.

It will install correctly to the PCI Express slot onto the motherboard.The card should function correctly, as the PCI Express 2.0 slot is backwards compliant.

What component on a motherboard provides configuration options by connecting two pins to create an electrical circuit? A. Bypass B. Serial C. Flag D. Jumper E. Ribbon

Jumper A jumper is an electrical conductor that can be placed on two jumper pins to complete an electrical circuit, and therefore change a configuration option. It is common to see jumpers on motherboards, adapter cards, and other computing devices.

Which of these would be categorized as both an input and an output device? Pick two. A. KVM B. LCD display C. Laser printer D. Touch screen E. Microphone

KVM and Touch screen A Keyboard/Video/Mouse switch can send keyboard and mouse input and display video output. A touch screen is an output device that also allows input by touching the display itself.

You need to upgrade the memory in one of your computers to support some new video editing software. When shopping at the computer store down the street, you find memory that fits the same make but the newer model of your computer. Which of these would be the best next step? A. Purchase the new memory and replace all modules in your computer B. Purchase the new memory and add it to the existing memory modules C. Keep looking for memory that is a better fit for your specific computer model D. Upgrade your motherboard to use the new memory modules

Keep looking for memory that is a better fit for your specific computer model Memory modules are very specific to the motherboard type, and it's important that any memory modules match perfectly with the motherboard specifications

Which of these would be a reason for disabling DHCP on a wireless router? A. Improve the efficiency of the wireless connection process B. Increase the total throughput of the wireless router C. Remove additional CPU load from the wireless router D. Keep non-authorized stations from communicating on the network

Keep non-authorized stations from communicating on the network Since DHCP automatically assigns IP addresses to everyone who connects to the network, disabling this feature can prevent unknown and non-configured computers from easily communicating on the network. Of course, it's relatively trivial to find the IP address range of a wireless network, so this should not be considered a viable security measure

Which of these would you most likely find in a computer's BIOS? A. Keyboard diagnostics B. Hard drive partitioning options C. Windows startup process troubleshooting D. Performance Manager long-term graphs

Keyboard diagnostics Many BIOS systems now include a set of hardware diagnostics, including tests for video, storage, and input devices.

Which of these might be used to maintain a master list of usernames and access groups? A. LDAP B. SSH C. SNMP D. SMB

LDAP LDAP (Lightweight Directory Access Protocol) is commonly used to store directory information, including usernames, organization details, and other important directory information. It's common to see LDAP in use with Microsoft Active Directory, Apple OpenDirectory, and many other networking environments

Which of these light sources is commonly associated with multimode fiber? A. Red laser B. Incandescent C. Light-emitting diode D. Green laser

Light-emitting diode Multimode fiber is used for relatively short distances, so a high-powered (and expensive) light source is not necessary. For many of these installations, an LED light is used to transmit information from one side of the fiber to the other.

A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements? A. MicroUSB B. Molex C. MiniUSB D. Lightning

Lightning

Which of the following is commonly used to connect iOS devices to provide data and power? A. Bluetooth B. Thunderbolt C. NFC D. Lightning E. FireWire

Lightning The Apple proprietary Lightning connector has become the current standard on nearly all of Apple's iOS devices.

Which of the following Internet connection types would be MOST susceptible to interference from weather? (Select TWO). A. Dial-up B. Line-of-sight C. Satellite D. Cable E. DSL

Line-of-sight Satellite

A home user's PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively? A.Replace the CPU heat sync with a high RPM fan B.Purchase an energy efficient power supply C.Not over-clocking the CPU D.Liquid cooling system

Liquid cooling system

Which of these would be commonly connected to a DMZ port in a SOHO? A. Locally hosted web server B. External USB storage drive C. Tablet computer D. Keyboard and mouse

Locally hosted web server A DMZ (Demilitarized Zone) port on a router is designed to allow access to resources from the outside without allowing external users to connect to the more-secure internal network. The DMZ is a good place for application servers, file servers, and other locally-hosted services.

Which of these would be the best choice for testing a WAN interface? A. Toner probe B. Multimeter C. Cable tester D. Crimper E. Loopback Plug

Loopback Plug A loopback plug is used to test a physical interface. Data is sent out the transmit pins and the loopback plug sends all of the data back to the receive pins on the same interface. The data is compared to verify that the sent data is identical to the data received

Which of these is a common characteristic of an impact printer? A. Cannot print to carbon copies B. Low per-page printing cost C. High-resolution output D. Very quiet operation

Low per-page printing cost Impact printers and dot-matrix printers can easily print to multiple-copy paper, but the output is not very high resolution and the printer itself is relatively loud when compared to other printer types. However, the cost perpage to print on a dot-matrix printer is relatively low

Which of these characteristics are common to Lithium Ion batteries? A. Has a "memory effect" when recharging B. No diminished capacities after multiple recharges C. Not common in consumer electronics D. Low self-discharge rate

Low self-discharge rate The Li-Ion batteries are unique for their low self-discharge rate and lack of a "memory effect," although the capacity of the battery diminishes slightly with every recharge

Which of these values is associated the brightness of a display? A. Resolution B. Refresh Rate C. Hertz D. Lumens

Lumens The number of lumens is the standard associated with the brightness of a display. Three-thousand lumens would work in a dim room, and six-thousand lumens would work well in a sunlit room

What does a switch use to make a forwarding decision? A. IP address B. Application type C. MAC address D. VLAN E. TCP port

MAC address A switch makes forwarding decisions based on the destination MAC address contained in the network frame

A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of itsnetwork infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment? A.IP address of the printer B.MAC address of the printer C.Subnet mask of the network D.Firmware version of the printer

MAC address of the printer

Which of these network types would you commonly use to connect one office location to another across town? A. WAN B. LAN C. PAN D. MAN

MAN A metropolitan area network (MAN) generally connects devices in the same geographic area. In many cases, there are more options for connectivity in a metropolitan area than something that might extend out longer distances.

A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for on a piano keyboard to BEST facilitate this? A. MIDI B. USB C. TCP D. HDM

MIDI

Which of the following translates digital signals into analog for transmission over phone lines?A.SAN B.VoIP C.Modem D.Bridge

MODEM

Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill? A.Inventory spreadsheet B.MSDS C.Project management plan D.EULA

MSDS

A soho environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment ? A. IP Address of the printer B. Mac Address of the printer C. subnet mask of the network D. Firmware version of the printer

Mac address of the printer

You need to store thirty days of backups that total 2 TB in size each day. Which of these would be the best storage media to use for these backups? A. Blu-ray discs B. Hard drives C. Magnetic tapes D. Flash memory E. Solid-state drives

Magnetic tapes Magnetic tapes are a very inexpensive way to store large amounts of data over an extended period of time. The access times to save and retrieve information from magnetic tape is much longer than other storage types, but the cost of storing the data is significantly less than other storage types.

Which of these tools would most commonly be used when disassembling a mobile device? Pick two. A. IC extractor B. RJ45 crimper C. Magnifying glass D. Anti-static mat E. Hex key F. Zip tie

Magnifying glass and Anti-static mat Laptop and other mobile devices are relatively small and may require additional magnification to facilitate your work. It's also useful to minimize the chance of electrostatic discharge with the use of an anti-static mat and wristband.

What is the most common use of the battery on a computer motherboard? A. Provides additional power for the PCI Express slots B. Maintains the date and time when power is not available C. Provides additional power when the system is under heavy use D. Boots the system when main power is not available E. Switches between CPU clock rates

Maintains the date and time when power is not available The small battery on the motherboard is often used to maintain the date and time when main power is not connected. On older computer systems, the BIOS configuration may also be maintained with this battery

Which of these would be the best example of using a TPM (Trusted Platform Module )? A. Manage BitLocker encryption keys B. Manage hard drive partitions C. Install a new video driver D. Upgrade the operating system

Manage BitLocker encryption keys The trusted platform module is designed to assist with a PC's encryption and decryption processes

In which of these would you be most likely to use a multimeter? A. Calculating the attenuation to crosstalk ratio (ACR) B. Mapping the pins of an Ethernet cable C. Testing packet loss on a physical interface D. Viewing the packet-level view of an application flow E. Locating a specific workstation connection on the punchdown block

Mapping the pins of an Ethernet cable A multimeter can be a useful tool for measuring voltages and current, and it can also be used to check the continuity of a wire. You can connect the multimeter test leads on each end of a cable and determine which pins connect on each side.

Which of the following would be the MOST important factor to consider when building a virtualization workstation? A. High-end graphics card with onboard memory B. A compact form factor C. Dual monitor support D. Maximum RAM and CPU cores

Maximum RAM and CPU cores Virtualization requires a lot of memory and processing power. If you install 2 or 3 operating systems, you will be needing memory and processors to keep them running in optimal condition. Therefore, you need maximum RAM and CPU cores to make sure you have enough resources for your virtualization platform

A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors after running multiple applications. Which of the following is the MOST likely cause? A. Video adapter failure B. Memory failure C. Power supply failure D. CPU failure

Memory failure

Which of these interface types would you expect to find in a laptop computer? A. Mini PCI B. DIMM C. AGP D. PCI-X

Mini PCI The Mini PCI interface was built specifically for smaller form factors such as laptops and tablets.

Which of these adapter interface types would you most likely find on a laptop computer? A. PCI Express B. Mini PCIe C. MicroExpress D. MicroBus E. PCI SpeedBus

Mini PCIe The Mini PCI Express is a smaller replacement of the Mini PCI bus type that's commonly found in laptop computers. The PCI Express Mini cards are too small to fit into normal desktop PCI Express slots, but they are electrically compatible and can be used with a passive adapter to fit into the larger PCIe interfaces

What type of connector is commonly used with S-Video? A. Mini-DIN B. 15-pin DB C. RJ-45 D. RCA

Mini-DIN The S-Video connector is most commonly used over a Mini-DIN connector

A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver.Which of the following form factors would the technician MOST likely use because of its size? A. ATX B. Mini-ITX C. AT D. Micro-ATX

Mini-ITX

Which of these motherboard types is best suited for small form-factor and low-power functions? A. microATX B. Mini-ITX C. ATX D. NLX

Mini-ITX The ITX motherboard series consists of small form-factor motherboards, with the Mini-ITX a relatively small 170mm by 170mm in size. Since these motherboards don't require much power, they're well suited for specialized applications and configurations.

Which of these network devices commonly convert analog sounds to digital signals? A. Router B. Repeater C. Switch D. Modem

Modem A modulator/demodulator converts analog sounds sent over network connections or telephone lines into digital signals that your computer can understand.

When you connect an external USB drive and start your computer, it tries to boot from the drive and gives an error message. How can you prevent the USB drive from booting? A. Modify the boot order in Windows Disk Management B. Rebuild the MBR on the external hard drive C. Disable the external drive in Device Manager D. Modify the BIOS to boot from the internal hard drive

Modify the BIOS to boot from the internal hard drive The BIOS can be configured with the boot order for storage devices. A simple configuration can set the internal drive to be the priority.

What memory configuration increases throughput when more than one memory module is installed? A. CPU RAM B. Northbridge memory C. Hyper-threading D. Overclocking E. Multi-channel memory

Multi-channel memory Multi-channel memory provides the best throughput when multiple modules are installed rather than a single memory module. Your motherboard documentation should tell you if multi-channel memory is an option on your computer.

Which of these cables would be the best choice for a 500 meter Ethernet link between campus buildings? A. Single-mode fiber B. STP C. Multi-mode fiber D. UTP

Multi-mode fiber Multi-mode fiber is often seen on Ethernet connections under 2 kilometers, and STP/UDP is generally limited to 100 meters. Although a single-mode connection would support much longer distances, the cost is relatively more expensive

A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct? A. POST card B. Loopback plug C. Multimeter D. Cable tester

Multimeter

Which of the following is used to provide secure file storage to network users only? A.NAS B.IMAP C.SAN D.SSH

NAS

Which of the following is used to provide secure file storage to network users only? A. NAS B. IMAP C. SAN D. SSH

NAS - Network-attached storage (NAS) is a file-level computer data storage server connected to a computer network providing data access to a heterogeneous group of clients. NAS is specialized for serving files either by its hardware, software, or configuration.

You use private IP addresses on your local network. Which of these would you need to configure in your router to allow access to the Internet? A. NAT B. Proxy ARP C. Static routes D. IPv6

NAT Network Address Translation allows you to change the IP address as traffic flows through a router or firewall. Using NAT, you can convert the private IP address used on the internal network to the Internet's public IP address.

You'd like to use the command line to connect to a Windows share on your central file server. Which command can be used at a command prompt to connect to a network share? A. NET CONNECT B. SHARE USE C. SHARE CONNECT D. NET USE

NET USE The NET USE command can be used at the command line to connect to a share. resources

Which of the following wireless technologies is LEAST likely to be intercepted by a third party? A. NFC B. Bluetooth C. WiFi D. Cellular

NFC

Which of the following is used to facilitate communications with a user's smartphone in order to make purchases and payments by proximity? A. Bluetooth B. IR C. NFC D. WPS

NFC (Near Field Communication (NFC) is a short-range wireless connectivity standard )

A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service. Which of the following is missing from the customer's smartphone? A. RFID B. IMSI C. NFC chip D. Bluetooth

NFC chip

In which of these cases would you be most likely to use a GPS? A. Capture an image or video to internal memory B. Track heart rate and number of steps over time C. Navigate from one location to another D. Reading a technical manual in direct sunlight E. Email a document to a business associate

Navigate from one location to another A GPS (Global Positioning System) navigation device is commonly used for direction-finding

One of your new laptop computers has a small interface that appears to support a modular connector with eight contacts. What type of connection is typically supported with this connector? A. Printer B. Video C. Network D. Modem

Network An RJ-45 port in a computer is used for wired Ethernet network connections. This connection is an 8P8C connection, which stands for 8 position 8 contact. This connection looks very similar to a modem connection, but a modem's RJ-11 connector has a smaller 6P4C connector.

Which of these are important to consider when converting from DVI-A to VGA? A. No additional converter is required when converting from DVI-A B. Includes both a DisplayPort and PCI Express signal C. Electrically compatible with USB 3.0 D. Requires an additional power source E. An active converter cable is required

No additional converter is required when converting from DVI-A The analog version of DVI is called DVI-A, and it's backward compatible with VGA at the resolution of 640 x 480. Since you're converting from analog to analog, no additional converter is required.

Which of these would be a characteristic of OLED displays? A. High power requirement B. Inexpensive production cost C. Slow refresh rates D. No backlight required

No backlight required OLED (Organic Light Emitting Diode) displays are lower power, have fast refresh rates, and do not require a backlight. Because of their relatively new technology, the cost of OLEDs is higher than comparable LCD displays.

Which of these characteristics would be important when designing a thin client workstation? A. Multiple CPUs B. Specialized GPU C. HDMI video input D. Maximum RAM installed E. None of the above

None of the above A thin client user is executing applications on a separate server, so there's no requirement for high-end graphics, CPU, or memory. A thin client with a basic keyboard, mouse, and video display can perform all of the same functions as a traditional thick client.

A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices? A. IPS B. OLED C. LCD D. DisplayPort

OLED

Which of the following display technologies provides the BEST range of visible colors? A. CRT B. LCD C. Plasma D. OLED

OLED

What type of laptop display technology provides fast refresh rates with relatively little power and does not require a backlight? A. OLED B. LCD C. CRT D. LED

OLED Organic LED technology provides a brilliant display and requires very little power, especially when displaying the color black

Which of these display technologies does not require a backlight and only uses power when displaying colors other than black? A. LCD B. CRT C. OLED D. Plasma

OLED Organic Light Emitting Diode technology that only uses power when lighting individual pixels. Since the individual pixel glows, a backlight isn't required and the color black does not require any power

A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following liquids is MOST likely used for cooling? A. Iodine B. Mercury C. Thermal paste D. Oil

Oil

Where would you commonly find Bluetooth and 802.11 wireless antennas inside of a laptop case? A. On the LCD display B. Under the keyboard wrist rest C. Integrated into the keyboard electronics D. The metal case acts as an antenna E. Because of their mobility, laptops don't require antennas

On the LCD display Antennas generally work best when they're up high, so it's common to find wireless antenna wires wrapping around the top of the LCD display on a laptop

Where is an inkjet print head normally located? A. On the printer ink cartridges B. In the toner cartridge C. On the printer carriage D. In the duplexing assembly E. Inkjet printers don't use a print head

On the printer ink cartridges Inkjet print heads are notorious for clogging over time, so it's common to have a new print head included on the printer cartridges. When you change the print cartridge, you also effectively get a new print head.

What CPU technology is designed to speed processing time by temporarily storing data, instructions, and/or results? A. Hyperthreading B. Multiple cores C. 64-bit processing D. On-chip cache

On-chip cache The CPU caches allow for increased performance because of their speed and because they are generally located directly on the CPU chip.

How many physical CPU chips are required for a quad-core processor? A. One B. Two C. Four D. Eight

One A multi-core processor consists of a single physical processor that includes multiple processor cores on the chip

A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue? A. One of the pins on the VGA cable was damaged. B. The monitor did not natively support VGA input. C. The PC was originally configured to output to HDMI. D. The video card drivers were out of date.

One of the pins on the VGA cable was damaged.

Which of these would best describe 802.11n? A. Operates at at maximum of 54 megabits per second B. Operates at 5 GHz and/or 2.4 GHz C. Operates exclusively at 5 GHz D. Operates at a maximum of 11 megabits per second

Operates at 5 GHz and/or 2.4 GHz

Which of these would best describe 802.11b? A. Operates at 54 Mbit/s B. Operates at 5 GHz and/or 2.4 GHz C. Operates exclusively at 5 GHz D. Operates at a maximum speed of 11 megabits per second E. Backwards compatible with 802.11a

Operates at a maximum speed of 11 megabits per second 802.11b runs in the 2.4 GHz range at a maximum speed of 11 megabits per second.

Which of the following best describes 802.11ac? A. Supports both 2.4 GHz and 5 GHz frequencies B. Operates at a maximum theoretical throughput of about 7 gigabits per second C. Operates in the 2.4 GHz frequency range D. Operates at a maximum theoretical throughput of about 600 megabits per second

Operates at a maximum theoretical throughput of about 7 gigabits per second An 802.11ac network uses the 5 GHz frequency range and has a maximum theoretical throughput of just under 7 gigabits per second

Which of these best describes NFC? A. Requires line-of-site communication B. Commonly connects devices in an automobile C. Operates at a range of 10 cm or less D. Commonly used with wireless headsets E. Uses light as a transport mechanism

Operates at a range of 10 cm or less NFC (Near Field Communication) is commonly used with payment systems, and it operates best at a very close range of 10 centimeters or less.

Which of these interface types would not commonly be accessible on the outside of a laptop computer? A. Thunderbolt B. FireWire C. PCI Express D. ExpressCard

PCI Express Although ExpressCard uses a PCI Express x1 lane as communication, the ExpressCard interface is specifically designed to have a small form-factor (as small as 34mm wide) instead of the larger desktop-based expansion bus interfaces.

Which bus architecture is most often seen in today's high-speed video adapters? A. PCI B. ISA C. PCI Express D. ISA Express

PCI Express The PCI Express specification provides the high bandwidth capacities required by modern video cards

Which of these interface types would you not commonly find connected to an external storage device? Pick two. A. USB B. PCI C. Firewire D. eSATA E. TRS

PCI and TRS Many external storage devices will connect using USB, FireWire, or eSATA. The PCI interface is commonly found on internal storage devices, and the TRS connector is commonly used to connect analog audio devices.

Which of the following types of expansion slots is MOST frequently found in blade servers? A. PCIe B. PCI C. PCI-X D. miniPCI

PCI-X

Which of these virtual printer types would be considered an Adobe proprietary format? A. XPS B. JPG C. PDF D. LPT E. GIF

PDF Adobe's proprietary PDF (Portable Document Format) is a common cross-platform document format

What kind of processor socket fits into a Socket AM3? A. PGA B. Slot C. DIP D. ZIP

PGA A pin grid array processor generally fits into sockets that have hundreds of small pins on them. AMD's Socket AM3 uses a PGA package and a ZIF (zero insertion force) socket on the motherboard

What type of socket package is an AMD Socket AM3? A. PGA B. LGA C. SECC D. DIP

PGA The AMD Socket AM3 uses a PGA package. All of the AMD sockets in the 220-901 exam objectives are PGAZIF packages. Conversely, all of the Intel processors listed in the exam objectives are LGA sockets

Which of these would best describe socket FM1? Pick two. A. Supports Intel CPUs B. PGA-ZIF package C. LGA CPU package D. Supports AMD CPUs E. 775 pins

PGA-ZIF package and Supports AMD CPUs The FM1 socket is a PGA-ZIF socket that supports AMD A-series processors

A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation? A. Loop back plug B. POST card C. Power supply tester D. Multimeter

POST Card

Which of the following cable connection types is an example of a mini DIN? A. BNC B. PS/2 C. RCA D. DB9

PS/2

Which of these most commonly use a mini-DIN connector? A. HDMI B. IEEE 1394 C. USB Micro-B D. eSATA E. PS/2 keyboard

PS/2 keyboard PS/2 keyboard and mouse devices use 6-pin mini-DIN connectors

A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue? A. ESD strap B. PSU tester C. Cable tester D. Loopback plug

PSU Tester

Which of the following pin pairs remain with the same wire color for either T568A or T568B? A. Pair 1 & 8 B. Pair 2 & 7 C. Pair 3 & 6 D. Pair 4 & 5

Pair 4 & 5

Your company has a multifunction device that uses a Centronics connector. What interface does this device connect to on your computer? A. Serial B. USB C. VGA D. Parallel E. RJ45

Parallel A Centronics connector connects to a DB-25 parallel interface on a computer

What type of memory can identify an error but not correct the issue? A. ECC B. RAID C. Multi-channel D. Parity E. Double-sided

Parity Parity memory can identify most memory errors, but there is no mechanism for parity memory to correct an error. ECC (Error Correcting Code) memory can both identify and correct memory errors.

What is one of the fundamental characteristics of parity memory? A. Parity memory identifies and corrects errors on the fly B. Parity memory will retry memory transactions until zero errors are identified C. Parity memory can be used on any computer D. Parity memory uses an additional bit to identify errors

Parity memory uses an additional bit to identify errors A computer that supports parity memory will take advantage of an additional bit that can be used to identify errors. Unlike ECC memory, parity memory can identify errors but not correct them

Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch? A. Router B. Repeater C. Patch panel D. PoE injector

Patch Panel

A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT? A. Install the latest drivers from the hardware vendor. B. Perform a scan of the drive for file fragmentation. C. Run chkdsk on the workstation's hard drive. D. Reformat the drive and reinstall the OS.

Perform a scan of the drive for file fragmentation.

In which of these situations would you commonly use a loopback plug? A. Capture the packets associated with a conversation to the email server B. Crimp a new connector to an Ethernet cable C. Perform hardware diagnostics of a network interface D. Determine the near end crosstalk value of a new network drop

Perform hardware diagnostics of a network interface A loopback plug is most commonly used to validate a link or connection by looping information sent out an interface back through the same interface. The information received from the loopback is compared to the information sent.

A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information? A.Performing a device self test print page from each printer B.Performing a device print page from each print server C.Performing a device factory reset on each print server D.Performing a PING of each device address without the FQDN

Performing a device print page from each print server

What kind of CPU package fits into a Socket FM1? A. Dual in-line package B. Pin grid array C. Single edge cartridge D. Single in-line package

Pin grid array A PGA (pin grid array) package consists of many pins that fit into a many-holed ZIF (zero insertion force) socket. Socket FM1 is an AMD CPU with a PGA package.

A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same Integrated Device Electronics channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA? A. Place a jumper on both the MA and CS jumper block of the secondary drive. B. Place a jumper on the MA jumper block of the secondary drive. C. Place a jumper on both the SL and CS jumper block of the secondary drive. D. Place a jumper on the SL jumper block of the secondary drive.

Place a jumper on the SL jumper block of the secondary drive

A technician is installing a network-enabled security system that features IP-based cameras. To access the system remotely, which of the following capabilities is MOST likely to require configuration? A. VPN passthrough B. QoS C. Static IPs D. Port forwarding

Port Forwarding (port forwarding is an application of network address translation (NAT) that redirects a communication request from one address and port number combination to another while the packets are traversing a network gateway, such as a router or firewall)

A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accommodate this? A. Port forwarding B. Port redundancy C. Port triggering D. Port selection

Port Forwarding (port forwarding is an application of network address translation (NAT) that redirects a communication request from one address and port number combination to another while the packets are traversing a network gateway, such as a router or firewall)

A home user wants to configure the wireless AP for gaming. Some games require that dynamic inbound communication be allowed for the game to work properly. Which of the following should the user configure on the AP to ensure games will work properly when dynamic communication is required while maximizing security? A. NAT B. DMZ host C. WPS D. Port triggering

Port triggering

Which of the following are used on a laptop to provide power for the florescent backlight? A. Power inverter B. UPS C. Power adapter D. Molex connector E. Power rail

Power inverter A power inverter converts the internal laptop DC power to AC power for the florescent backlights behind the LCD panel. Many newer laptops use LED lights which do not require inverters or AC power

During normal computer use, you suddenly notice a burning smell coming from your PC. However, there's no smoke visible and your computer is running just fine. What's should your next step be? A. Continue using the computer B. Run hardware diagnostics on the computer C. Power off the computer and unplug it from the power source D. Immediately start a backup job

Power off the computer and unplug it from the power source With any power-related issue, you should power off your computer immediately and disconnect it from a power source. A burning smell is not normal, and something has clearly been damaged inside of the computer. For both your personal safety and the safety of your data, you should completely remove the PC from any power

You are building a computer system that has 2 hard drives, 2 optical drives, an enhanced audio system, a television tuner, and an upgraded video card. Which of the following components are the most important to consider when building this new system? A. Video interface type B. Memory type C. Motherboard style D. Power supply size

Power supply size With all of these different components, the size of the power supply is going to be a critical consideration

Which of these would be a common use of 802.1X? A. Encrypt all of the data on a wireless network B. Create a secure channel to a web server C. Block certain application flows across the network D. Gather statistics from infrastructure devices and servers E. Prevent access to a wireless network without proper credentials

Prevent access to a wireless network without proper credentials The 802.1X protocol is commonly used on wireless networks to restrict access to the network unless the proper username and password is provided. 802.1X is used only for authentication, not for data encryption

Which of these would be the best example of an output device? Pick two. A. Barcode reader B. Printer C. Motion sensor D. Speaker E. Smart card reader F. Webcam

Printer Speaker Output devices are printers, speakers, display devices, and any other component that gets data out of a computer.

Which of these would be the most likely reason to configure QoS on your router? A. Set your MTU to the proper value B. Encrypt traffic on your wireless network C. Provide access to an internal web server D. Prioritize one type of traffic over another

Prioritize one type of traffic over another Quality of Service is commonly used when you need to prioritize a certain traffic flow over another. This is common used with Voice over IP to maintain voice quality, even when large file transfers and streaming video connections are occurring.

A bank wants to maximize the security of employee computer data displayed on their screen. Which of the following would BEST accomplish these goals? A.Keyboard filters B.Privacy filters C.Screensavers D.Secure display drivers

Privacy filters

Which part of the laser printing process requires extensive use of printer memory? A. Fusing B. Exposing C. Transferring D. Processing

Processing The processing phase of the laser printing process "builds" the entire page in memory before the printing process begins. A laser printer must print an entire page without stopping, so the rendering of the page must occur before the printer begins.

In which of these cases would you be most likely to configure port forwarding on a router? A. Allow Internet access from your internal network B. Provide access to a service that is located on your internal or DMZ network C. Redirect outgoing web browsing traffic to a different web server D. Prioritize voice traffic over file transfers E. Easily connect devices to the wireless network

Provide access to a service that is located on your internal or DMZ network Port forwarding is used to map an external IP address and port number to an internal IP address and port number. This is often used to provide access to a server on the internal network from devices on the external network

In which of these instances would you most likely install a run of STP? A. Connect the network on different floors of a building B. Connect high speed links between switches C. Increase the strength of a wireless network between buildings D. Provide network connectivity to a manufacturing floor

Provide network connectivity to a manufacturing floor Shielded Twisted Pair cabling is useful when additional shielding is needed to protect against any type of electromagnetic interference. Manufacturing floors usually contain large pieces of industrial equipment that can interfere with non-shielded cabling.

A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack? A.Crimper B.Toner probe C.Punchdown tool D.Multimeter

Punchdown tool

Which of these options would be the most accurate description of inkjet printing? A. Low cost per page B. Quiet C. High-speed printing D. Good for multiple copies

Quiet An inkjet printer is great for work areas because of its relatively low noise compared to other printing methods. Because the process of putting the ink onto the paper is nearly silent, the only sounds that usually come from an inkjet printers are those of the mechanics of the print head moving back and forth across the paper. Inkjet printer ink is notoriously expensive, making inkjet printers relatively expensive when compared to other common printer types such as laser printers. An inkjet printer can produce sharp copies, but the process of spraying a sheet of paper with ink can be time consuming. Large print jobs are usually best left to high-speed laser printers. Impact printers such as dot-matrix printers can handle multiple copies in one pass, but inkjet printers don't have a way to enjoy the same efficiencies. If you want more than one copy on an inkjet printer, you'll need to print

Which of these RAID types splits data evenly across two or more disks, but does not provide any data redundancy? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 1+0

RAID 0 RAID 0 separates data and splits it across multiple disks. While this provides some speed advantages, any drive failure breaks the entire array and user data would be lost

You have two drives that you would like to configure into the most redundant configuration possible, where all information is duplicated across physical drives. Which of these RAID types should you configure? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 1+0

RAID 1 RAID 1 duplicates information across all available storage devices, and it can work with a minimum of two drives.

You've received a message in your error log that a drive in your RAID 1 array is faulty. What's the best way to rebuild this RAID 1 array? A. RAID 1 arrays are redundant, so you simply need to replace the bad drive B. RAID 1 arrays are not redundant, so you'll need to replace the drive and restore from a backup C. RAID 1 arrays are redundant, but will still require restoration from backup after the drive is replaced D. RAID 1 arrays cannot be rebuilt

RAID 1 arrays are redundant, so you simply need to replace the bad drive RAID 1 is a mirrored array, where data is completely duplicated across physical hard drives. If you lose a hard drive, the array is redundant and will continue to operate; usually without any loss of performance. I've personally identified bad hard drives in RAID 1 arrays that failed months prior, without anyone realizing there was a problem. Rebuilding the drive array is relatively easy. If the drive array supports hot swapping, you don't even need to power down your computer during the drive replacement. The RAID array will recognize that a new drive has been added to the array and will duplicate the existing data to construct a new RAID 1 mirror

Which of the following requires a MINIMUM of four hard drives? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

RAID 10

If you had four identical drives, which of these RAID types would provide both redundancy and the most available storage space for your data? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 1 + 0

RAID 5 RAID 0 does not provide redundancy, and RAID 1 and 1+0 are mirroring data and therefore are effectively limiting available storage space by 50%. RAID 5 also provides redundancy, but it only uses the space of a single drive for the redundant parity data. With four drives, this means that RAID 5 would provide data storage that was equal to three of the four disks, or 75% of the total disk space.

Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system? A.CAT5e B.CAT6 C.RG-59 D.STP

RG-59

Which of the following cable types is used to transmit data from a satellite dish to the satellite modem? A.CAT5e B.CAT3 C.Fiber D.RG-6

RG-6

Which of the following types of connectors can use a maximum of 8 strands of wires? A.RJ-11 B.RS-232 C.RJ-45 D.BNC

RJ 45

A dial-up modem uses which of the following types of connectors? A. RJ-11 B. RG-59 C. RJ-45 D. RG-6

RJ-11

A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable A. BNC B. RJ-12 C. RJ-45 D. ST E. F-connector

RJ-45

Which port type is most commonly associated with an Ethernet connection? A. RJ-11 B. RJ-45 C. DB-9 D. FireWire

RJ-45 Registered Jack number 45 is most commonly associated with copper Ethernet connections using unshielded twisted pair (UTP) cable

You are installing an internal modem into a desktop computer system, and you need to connect the telephone cable to the modem. What kind of cable connector is used for telephone and modem connections? A. IEEE 1394 B. RJ11 C. RJ45 D. USB

RJ11 Registered Jack number 11 was created as a standard connector for telephone connections

What type of 8P8C connector is commonly used with Ethernet cables? A. ST B. RJ11 C. BNC D. RJ45 E. LC

RJ45 The RJ45 connector is an 8-position 8-contact connector that's commonly used with copper Ethernet links

Which of these memory types can't be changed or erased? A. SDROM B. RDRAM C. SRAM D. ROM E. SDRAM

ROM Read-only memory (ROM) is memory that can't be modified or changed. It's common to see ROM chips used as firmware for storage devices or game cartridges for gaming systems

Which of the following levels of RAID is MOST likely to increase performance while NOT offering additional reliability? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

Raid 0

A customer needs to run several machines on their design workstation to work on cross platform software. Which of the following should be maximized to improve workstation performance? Select two? A. Cooling fans B. Ram C.Number of CPU cores D. Storage space E. PCIe slots

Ram Number of CPU cores

Which of the following describes a function of dual data rate memory? A. Correcting errors in memory twice per clock signal B. Reading and writing twice per clock signal C. Refreshing the level 3 cache twice per clock signal D. Reading or writing twice per clock signal

Reading or writing twice per clock signal

A user recently installed a joystick that is used to play video games on their computer. The user notices that the joystick is slowly drifting. Which of the following should the user do? A. Replace the device B. Reboot the computer C. Reinstall the drivers D. Recalibrate the device

Recalibrate the device

A user recently installed a joystick that is used to play video games on their computer. The user notices that the joystick is slowly drifting. Which of the following should the user do? A. Replace the device B. Reboot the computer C.Reinstall the drivers D. Recalibrate the device

Recalibrate the device - calibration is the setting or correcting of a measuring device or base level, usually by adjusting it to match or conform to a dependably known and unvarying measure.

Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform? A. Remove the laptop bezel B. Document and label each cable and screw location C. Organize the replacement parts D. Refer to the manufacturer's documentation

Refer to the manufacturer's documentation

What kind of memory adds additional buffering to help provide a more stable computing environment? A. Parity B. ECC C. Registered D. Mult-channel

Registered Registered memory includes an additional register between the? RAM module and the memory controller

Which of these would be a characteristic of an LCD display? A. Very precise black levels B. No backlight is required C. Relatively low manufacturing costs D. Not appropriate for mobile devices

Relatively low manufacturing costs LCD displays are one of the most inexpensive display types when compared to plasma and OLED displays

Which of these are characteristics of LCD displays? Pick two. A. Relatively low power B. Does not require any power to display the color black C. Requires a backlight to operate D. Uses chemicals to create light in each diode

Relatively low power Requires a backlight to operate LCD displays are lightweight, relatively inexpensive, and they use relatively low power for a display technology. Unfortunately, their backlight requirements create a challenge for displaying deep blacks and dark colors.

A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such workon a system? (Select TWO). A.Discharge all capacitors inside the PSU B.Remove all jewelry C.Ensure the PSU is plugged into a grounded electrical socket D.Ensure humidity levels within the room are lowered E.Put on an anti-static wrist strap

Remove all jewelry Put on an anti-static wrist strap

customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client?A.Create an image of the hard drive and store it on a NTFS drive. B.Remove and secure any HDD from the computer, documenting the process. C.Store the computer in the server room until it is required. D.Lock the user out of the computer and let another employee use it until needed

Remove and secure any HDD from the computer, documenting the process.

Which of these tasks would you most likely associate with thermal printer maintenance? A. Remove paper debris B. Replace duplexer page rollers C. Replace the print head D. Run a printer calibration E. Reset the page counter

Remove paper debris There are very few moving parts in a thermal printer, and the maintenance tasks usually focus around replacing the thermal paper, cleaning off the heating element, and removing small bits of paper debris that accumulate over time. The thermal printer does not have a traditional print head, toner, or ink

A customer has purchases a 1TB internal hard drive. The customer would like to have it installed as a data in their existing system. the technician discovers there is no spare power supply connecter for the new hard drive. Which of the following would enable the technician to easily accomplish the task? Select two A. Replace the existing hard drive B. replace the power supply C. Remove the floppy disk D. Remove the CD-Rom E. Split an existing Power connection

Remove the CD-ROM Split an existing power connection

A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue? A. Replace monitor. B. Replace video card. C. Replace video cable. D. Replace power supply

Replace monitor

Two drives in a RAID 5 have failed. Which of the following will the technician need to implement? A. Replace the failed drives and restore the data from backup to the RAID. B. Replace one of the failed drives and run the RAID repair. C. Replace the failed drives and format the RAID using the quick option. D. Replace one of the failed drives and repair the RAID using system utilities.

Replace the failed drives and restore the data from backup to the RAID.

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem? A. Reseat the drive cable in the array. B. Replace the RAID controller. C. Replace the faulty drive in the array. D. Reinstall the RAID drivers.

Replace the faulty drive in the array

The output from your dot-matrix printer is looking very faded. Which of these would be the best way to correct this problem? A. Replace the toner cartridge B. Replace the print head C. Replace the ribbon cartridge D. Replace the ink cartridge

Replace the ribbon cartridge Impact printers use tiny pins to press against a piece of paper, including a ribbon in the middle that transfers the ink to the page. As the ribbon gets used, the output becomes faded. Replacing the modular ribbon cartridge will provide a new source of ink for the output

Activity logs show a large amount of data downloaded from a company server to an employee's workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee's regular job functions. Which of the following steps should the technician take NEXT?A.Report through proper channels B.Document the changes C.Continue to track more evidence D.Preserve the chain of custody

Report through proper channels This is the breach of security. You need to report through proper channel to the senior management about this breach. You can report to your supervisor and he/she can report to higher authorities for further investigation

Which of these would be the best way to verify that the person logging onto a mobile laptop is the authorized user? A. Use a strong password B. Keep both the username and the password confidential C. Require the use of a smart card D. Require a periodic password change E. Require the user of an encrypted drive

Require the use of a smart card Many laptop computers can be configured with an integrated smart card reader, or a smart card reader can be connected to a USB interface. The use of a smart card would require the correct username, password, and the physical smart card (and optional personal identification number) to successfully authenticate

What is the last step you should perform when installing a laser printer maintenance kit? A. Wait until the fuser unit cools down and replace it B. Reset the page counter C. Examine the feed rollers D. Replace the power cord

Reset the page counter The page counter is used to help schedule the proper duration for the next printer maintenance, so the counter should be reset after the current maintenance is complete

A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify? A. Keystone B. Resolution C. Privacy filter D. Frame rate

Resolution

One of your print jobs appears to be "stuck" in the print queue. Which of these would be the best way to clear the queue? A. Reboot the computer B. Upgrade the printer driver C. Restart the Print Spooler service D. Delete the existing jobs and print them again

Restart the Print Spooler service The Windows Print Spooler runs as a service, and a backup of jobs in the print queue may be related to a problem with the spooler. Restarting the service can correct many of these issues. Although restarting the computer will also restart the Print Spooler, a reboot is not the best way to accomplish such a simple task.

Which of the following network topologies is MOST likely to affect other devices on the network if there is a problem with one of the devices? A. Mesh B. Bus C. Ring D. Star

Ring

A technician is working on a smal form factor PC an needs to install and additional NIC card. Upon closer inspection, JOE notices that he cannot close the case with the new NIC installed. Which of the following cards does joe need to complete the installation? A. FireWire Card B. Parallel Card C. Storage Card D. Riser Card

Riser Card - A riser card is a board that plugs into the system board and provides additional slots for adapter cards. Because it rises above the system board, it enables you to connect additional adapters to the system in an orientation that is parallel to the system board and save space within the system case.

A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation? A.RAID card B.CNR card C.Riser card D.MCA card

Riser card

Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of the following supplementary items to allow for proper installation? A. FireWire cards B. Riser cards C. Storage cards D. Network cards

Riser cards

Which of the following would be used to connect two remote sites? A.Switch B.Access point C.Router D.Hub

Router

You've received a new computer, but you're concerned that the hard drive might not be operating properly. Which of these would be best choice to address this issue? A. Download a 3rd-party LiveCD that contains hard drive diagnostics B. Run a diagnostics program from the hard drive manufacturer C. Start Windows in Safe Mode and use Disk Manager D. Reload Windows from the Windows Recovery Disk

Run a diagnostics program from the hard drive manufacturer If you're troubleshooting hardware, especially hardware that might be under warranty, be sure to use a diagnostics application from the hardware manufacturer. If the hardware fails the test, the manufacturer will be much more likely to provide a warranty repair because their own application has identified an issue

Which of these characteristics is common in a CPU designed for laptops? A. Includes more cores than desktop systems B. Designed with advanced graphics capabilities C. Runs at a slower speed when utilization is low D. Can be upgraded to higher-speed CPUs

Runs at a slower speed when utilization is low One of the challenges with mobile devices is battery drain and heat. By keeping the CPU at a slower speed when idle, the laptop computer can run cooler for longer periods of time

Which of these acronyms is a hard drive interface? A. PCI B. VGA C. BIOS D. SATA

SATA The Serial ATA interface is the only one listed that could be part of a hard drive interface. PCI refers to the Peripheral Component Interconnect bus, VGA is the Video Graphics Array interface, and BIOS is the Basic Input/Output System.

Performance-based question: Put these computer interface standards in order from fastest to slowest. Use all of the available options. A. USB 3.0 B. One stream of 802.11n C. SATA Revision 3.0 D. FireWire Beta mode

SATA Revision 3.0 (6.0 Gbit/s) A) USB 3.0 (5 Gbit/s) D) FireWire Beta mode (800 Mbit/s) B) One stream of 802.11n (150 Mbit/s)

What protocol commonly uses TCP port 25? A. FTP B. POP3 C. SMTP D. Telnet

SMTP The Simple Mail Transfer Protocol is used to transfer mail between devices using TCP port 25.

Which of these services commonly use TCP port 25? A. FTP (data) B. POP3 C. SMTP D. FTP (control)

SMTP The Simple Mail Transfer Protocol is used to transfer mail between mail systems, and it's common to configure an SMTP location in a standalone mail client for outgoing mail

Which of these would you most likely use on an enterprise management console to gather a long-term operational metrics from a core switch? A. HTTP B. Performance Monitor C. Event Viewer D. SNMP

SNMP SNMP (Simple Network Management Protocol) is used by management system to gather operational statistics from switches, routers, firewalls, servers, and other infrastructure devices.

Which memory form-factor includes 200 pin and 204 pin versions? A. DIMM B. SIMM C. SO-DIMM D. RIMM

SO-DIMM A SO-DIMM has a small form factor that's perfect for portable devices. You can find DDR and DDR2 SODIMM packages that have 200 pins, and DDR3 SO-DIMM packages that have 204 pins

You need to upgrade the memory in your laptop computer. Which of these memory options would be the most appropriate choice? A. SIMM B. SSD C. SO-DIMM D. Flash

SO-DIMM The Small Outline Dual Inline Memory Module is a DIMM that is designed for the smaller real-estate of a laptop motherboard

Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal? A. DHCP B. IPv6 C. DMZ D. SSID

SSID

You would like to allow your office computers to access your wireless network, but you would like to hide the wireless network name from appearing on other wireless-enabled devices. What wireless network security feature can limit the visibility of your network name to other wireless systems? A. Static IP addressing B. SSID broadcast suppression C. MAC filtering D. WPA encryption

SSID broadcast suppression The SSID of a wireless network is broadcast automatically to make it easier for other devices to automatically find the wireless network. If you suppress the SSID, you'll be relatively invisible to wireless devices but you'll have to manually configure all of your wireless systems to find and connect to the network

Which of the following is a type of fiber connector? A. RJ-11 B. F-connector C. BNC D. ST

ST

Which of the following connectors are commonly used for fiber optic cables? A. RJ-11 and RJ-45 B. ST and LC C. F-connectors D. BNC

ST and LC

A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use? A. BNC B. LC C. ST D. F

ST stands for Straight Tip - a quick release bayonet style Connector developed by AT&T. STs were predominant in the late 80s and early 90s. ST Connectors are among the most commonly used Fiber optic connectors in networking applications. They are cylindrical with twist lock coupling, 2.5mm keyed ferrule.

A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies? A.Ring B.Bus C.Mesh D.Star

STAR

Which of the following Internet connection types has the HIGHEST latency? A.WiMAX B.Satellite C.Fiber D.Dial-up

Satellite

Which of the following Internet connection types is known to have a significantly higher latency than the others? A. Cable B. Satellite C. DSL D. Fiber

Satellite

Which one of these is an input device? Pick two. A. LCD monitor B. Scanner C. Laser printer D. Speaker E. Keyboard

Scanner and Keyboard When working with computers, it's important to recognize what devices can get information in and send information out. Some common input devices are keyboards and mice, but it's also useful to be familiar with others. As an input device, scanners are designed to take printed materials and create digital representations of them. Digitizers use a stylus to put information into our computers.

A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue? A. Multi-window B. Air view C. Air browse D. Screen mirroring

Screen Mirroring

Which of the following physical switches or buttons would you not expect to find on the outside of a laptop or tablet device? A. Screen orientation B. Wireless toggle C. Volume settings D. Screen resolutions E. Media player controls

Screen resolutions It's common for laptops and tablets to have physical switches that control the orientation of the screen, wireless functions, volume settings, and more. Since the video resolution is specific to the operating system, it's not something you would find associated with a physical switch or button.

A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task? A. Fast Boot B. UEFI Admin Password C. Secure Boot D. Legacy Boot

Secure Boot

Which of these is responsible for pulling the top page from the paper tray in a laser printer? A. Separation pad B. Duplexing assembly C. Toner cartridge D. Fuser assembly E. Imaging drum

Separation pad The separation pad is a small but important part of the paper feed near the paper tray, and it ensures that a single page will be pulled through the printer during the printing process

Which of these connectors is commonly used to configure infrastructure devices? A. PS/2 B. FireWire C. Serial D. Parallel

Serial A serial connection is commonly seen as a DE-9 or DE-25 connector, although modern implementations may use an RJ-45 connector or USB port. Because of the ubiquity of serial connectivity, it's common to see serial ports used as a standard for the configuration of infrastructure devices

Which of the following devices requires 3.3V of power from the motherboard? A.SLI Video Card B.DVD-ROM Drive C.USB Port D.Serial Port Card

Serial Port Card

Which of the following devices requires 3.3V of power from the motherboard? A. SLI Video Card B. DVD-Rom Drive C. USB Port D. Serial Port Card

Serial Port Card -a serial port is a serial communication interface through which information transfers in or out one bit at a time (in contrast to a parallel port). Throughout most of the history of personal computers, data was transferred through serial ports to devices such as modems, terminals and various peripherals.

Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install? A. FireWire card B. Riser card C. Wireless card D. Serial/Parallel card

Serial/Parallel card

Which of these would be the best way to measure the voltage of a motherboard power rail with a multimeter? A. Set the multimeter to AC and check the voltage at the wall power source B. Set the multimeter for DC, place one probe on a ground pin and the other on the voltage pin to be measured C. Set the multimeter for AC, place one probe on the negative voltage pin and the other on the positive voltage pin to be measured D. Set the multimeter for DC, place one probe on the negative voltage pin and the other on the positive voltage pin to be measured

Set the multimeter for DC, place one probe on a ground pin and the other on the voltage pin to be measured The proper way to measure voltage is to choose a ground pin with one probe of the multimeter and the voltage pin with the other probe. Your multimeter will complete the circuit and display the voltage that flows through it. Since you are measuring DC voltages on the motherboard, you'll want to make sure the multimeter is set to show DC voltages in the display.

What is the most common use for the switch on a computer power supply? A. Controls the speed of the CPU B. Sets the voltage used by the power supply C. Sets the cooling fan speed D. Boots from different operating system partitions

Sets the voltage used by the power supply A power supply voltage switch allows you to manually configure the power supply to work on 115V or 230V. If the computer is moved between countries with different power requirements, the computer power supply can be configured to work in either situation.

Which of the following is an advantage of using DHCP for network addressing? A.Simplified configuration B. More addresses are available C. Faster connection speeds D. Lower latency time

Simplified Configuration

Which of the following network cable types has the longest range? A.CAT5e B.Single-mode fiber C.Multi-mode fiber D.CAT6

Single Mode Fiber

Which of these network media can operate the longest distance without any signal regeneration? A. Single-mode fiber B. Unshielded twisted pair C. Shielded twisted pair D. Multi-mode fiber

Single-mode fiber A single-mode fiber connection can support a single run of 100 kilometers. Multi-mode fiber can support a single run of about 2 kilometers, and the limit of both shielded and unshielded twisted pair is about 100 meters

Which of these would be an advantage of using SATA-connected storage? A. Connect up to 16 devices to a single SATA port B. Smaller cables promote better airflow for cooling C. Support for storage drives over 1 TB D. High-speed network connectivity

Smaller cables promote better airflow for cooling The SATA standard is one of the newest standards, providing up to 6 gigabits per second of throughput for SATA revision 3.0. One of the more practical advantages of SATA is the smaller data cables that effectively replaced the larger PATA ribbon cables, which made the cooling airflow through computer cases much more efficient.

Which of these would be categorized as wearable technology? A. GPS B. Smart watch C. Phablet D. e-Reader E. Smart camera

Smart watch Wearable technology is something that we wear on our bodies, such as a smart watch, fitness monitor, or headset

Which of these socket types would you associate with an AMD CPU? Pick two. A. Socket 2011 B. Socket 775 C. Socket AM3 D. Socket FM2

Socket AM3 and D. Socket FM2 Some of the AMD sockets include the AM3, AM3+, FM1, FM2, and FM2+.

You're configuring Windows 7 to build a RAID array from a series of drives. Which of these would be NOT be a characteristic of software-based RAID arrays? A. Software-based RAID is a feature of the operating system B. Software-based RAID doesn't require any special hardware C. Software-based RAID supports mirroring and striping D. Software-based RAID is configured outside of the operating system

Software-based RAID is configured outside of the operating system Many operating systems support RAID configurations as part of the operating system. Although the performance isn't usually as good as hardware-based RAID arrays, the low cost and convenience of building RAID arrays without any special hardware can be a significant advantage

Which motherboard chipset commonly connects to USB ports? A. Southbridge B. PCI Bus C. Front-side Bus D. Northbridge

Southbridge The Southbridge chipset has traditionally connected slower-speed peripherals such as USB ports, SATA interfaces, and Ethernet connections.

How does a thermal printer display information on a printed page? A. The printer uses heat and pressure to "fuse" the image to the paper B. A heated print head pulls a small bubble of ink from an ink cartridge C. A small set of pins are heated and pressed onto the page D. Special paper is heated until it changes color E. A set of colored ink rolls are heated until the colors transfer to the paper

Special paper is heated until it changes color Thermal printers don't use any ink or toner because of the special paper used during the printing process. A heating element in the print head applies a small amount of heat, and the paper changes color wherever it's heated.

Which of these characteristics would be most important when designing a video editing workstation? A. Specialized audio and video card B. HDMI output C. Gigabit NIC D. RAID array

Specialized audio and video card A video editing workstation requires high quality audio and powerful video functionality. High-end audio and video subsystems would be an important choice when editing video.

Which of these are specific to thermal printer maintenance? A. The entire colored ink cartridge must be replaced when empty B. The print head must be completely replaced when worn C. Specially coated printer paper is used D. Ribbons can be used until the output becomes difficult to read

Specially coated printer paper is used Thermal printers do not use normal printer paper, and instead use a specially coated paper that turns dark when heat is applied.

The company is considering adding Bluetooth printers to the environment. In Windows 7, how would a technician add a Bluetooth printer? A. Start >Printers and Devices >Add a Printer >Add a local printer B. Start >Control Panel >Device Manager > Add a Network, Wireless, or Bluetooth printer C. Start >Control Panel >Device Manager > Add a Bluetooth printer D. Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer

Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer

A mobile device app has stopped responding, but you can still control the device and use other applications. Which of these would be the first step to troubleshoot this app? A. Stop and restart the problematic app B. Update the mobile device operating system C. Contact the app developer for support D. Perform a factory reset on the mobile device E. Update the touchscreen drivers

Stop and restart the problematic app It's not unusual for an app to randomly freeze, so stopping and restarting that app would be a common first step when troubleshooting. If the app continues to hang, it may be time to look for an update to the app or to contact the app developer for additional assistance.

Which of these best describes Secure Boot? A. Stops malware from infecting an operating system B. Encrypts operating system boot files C. Requires a password before starting the operating system D. Starts the operating system in Safe Mode

Stops malware from infecting an operating system Secure Boot is a UEFI feature that will only boot an operating system that contains the correct digital signature. If malware modifies the boot files, the operating system will not load.

A company would like to connect multiple departments into one network operations center (NOC), yet provide each department with autonomy from one another and enable them to share their high speed Internet connection. Which of the following devices would BEST enable the NOC to accomplish this? A. Repeater B. Switch C. Hub D. Bridge

Switch

Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount ofcollisions? A. Switch B. Bridge C. Hub D. Access point

Switch

Which of the following devices uses MAC tables to allow multiple computers to access a single network connection? A.Hub B.Firewall C.VoIP D.Switch

Switch

Which of the following devices uses a list of MAC addresses to direct packets to the appropriate interface? A. Switch B. Router C. Bridge D. Hub

Switch

You'd like to get information about the BIOS of your computer without rebooting your computer. Which of these options would allow you to gather BIOS manufacturer and version information from inside of Windows? A. System Information B. Performance Monitor C. Computer Management D. Event Viewer

System Information The Windows System Information utility, or msinfo32, can provide you with information about your operating system, your BIOS, locale details, timezone, hardware configuration, memory information, and much more

Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of thefollowing hardware components is MOST likely in need of replacement? A.Hard drive B.Memory modules C.System fan D.Wireless card E.System board

System board

Which of these would be the most likely symptom of a hard drive problem? A. Printing errors to network printers B. Connectivity to internet web sites is intermittent C. The video display is blurred and shows artifacts D. System delays when right-mouse clicking on the desktop

System delays when right-mouse clicking on the desktop A hard drive problem can manifest itself with read or write errors, blue screen of death issues, clicking noises, and noticeable delays

Which of the following represents a wiring standard for connectors of twisted pair cables? A. Fiber B. T568A C. IEEE1394 D. CAT5

T568A

A common method of accessing computers remotely that uses port 23 is known as? A.LDAP B.RDP C.Telnet D.FTP

TELNET

Which of these security technologies would be the best choice to store and manage a computer's cryptographic keys? A. TPM B. Biometrics C. BIOS passwords D. WPA2

TPM The Trusted Platform Module is specialized hardware on a PC motherboard that securely stores and manages cryptographic keys. The TPM can be especially useful when using advanced security features such as full-disk encryption

Which of these would be the best choice for connecting an analog microphone to a computer? A. FireWire B. TRS C. RJ-45 D. USB

TRS The analog tip/ring/sleeve connector is commonly seen as a 3.5mm (1/8") plug to connect an analog microphone, headphones, or external speakers to a computer system.

What kind of computer connector is most commonly used for analog audio connections? A. USB B. TRS C. Serial D. FireWire

TRS The 3.5 millimeter tip/ring/sleeve plugs are commonly seen on headphones and other analog audio interfaces

What type of network connection is used by ADSL? A. Telephone lines B. Cable television coax C. Fiber optics D. Satellite E. Line-of-site wireless

Telephone lines ADSL (Asymmetric Digital Subscriber Line) uses the same telephone lines as our voice phone lines to deliver a digital network connection

Which of these best describes CPU registers? A. Individual cores inside of a single CPU package B. Temporary storage in the CPU C. The high speed data bus between CPU and RAM D. Additional motherboard power for CPUs E. The process of increasing CPU speed beyond its rated values

Temporary storage in the CPU CPU registers are used to temporarily store information during CPU processing

Which of these would be the best way to determine if a laptop power adapter is providing the correct power output? A. Connect to a laptop and look for the charging indicator light B. Test with a multimeter C. Connect to a power source and check for heating D. Connect to a laptop and check Windows Device Manager

Test with a multimeter One of the best ways to confirm power supply input and output values is to test the leads with a multimeter

Which of these would best describe the process of turning your smart phone into an internet router? A. Tethering B. Switching C. Redirecting D. Compression E. Convergence

Tethering Tethering generally involves connecting your smart phone and a laptop together with a cable. Once connected, your laptop uses the smart phone network to communicate to the Internet

Why is the IPv4 address range of 127.0.0.0/8 not considered part of a subnet class? A. The 127 network is used only for government and military use B. The 127 network is not included in most TCP/IP stacks C. The 127 network cannot be clearly delineated with binary mathematics (it's a prime number) D. The 127 network contains reserved addresses

The 127 network contains reserved addresses The IP address range from 127.0.0.0 through 127.255.255.255 is reserved for use as loopback addresses in the IPv4 TCP/IP stack. Although 127 is a prime number and the use of subnet classes is quite antiquated, neither of these reasons is why the 127.0.0.0/8 range is usually left out of the Class A subne

You want to use a new boot CD-ROM to run some diagnostics on a computer, but the system is configured to boot from the hard drive instead of the CD-ROM drive. What will allow you to manage the order of the boot drives? A. Device Manager B. Event Viewer C. The BIOS D. MSCONFIG

The BIOS The computer's Basic Input/Output System is responsible for managing the hardware configuration of the system, including the order of the computer's boot devices

A user is trying to print pictures from their camera to a PAN Printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the most Likely cause? A. The camera's bluetooth option is not set for discoverable B. Ink needs to be replaced in the printer C. Bluetooth is turned off on the printer D. The camera does not have the printer drivers installed

The Bluetooth is turned off on the printer

You've upgraded the power supply of a computer to prepare for a video card and hard drive upgrade. However, when the computer is powered on, all of the components are functional except for the DVD-RW drive. The voltage at the wall outlet and the voltages coming from each output from the power supply appear to be normal. What is the most likely cause of this faulty DVD-RW drive? A. The DVD-RW drive is incompatible with the new power supply B. The DVD-RW drive is not connected to the new power supply C. The new power supply is faulty D. The DVD-RW drive was damaged during the power supply installation

The DVD-RW drive is not connected to the new power supply During any work inside of a computer, it's very common to miss a connection or to knock a connection loose during the process. Before completing any work inside of a computer, you should always perform one lack check of connections and cables before closing up the system

Which of these motherboards would be best suited for low-power use? A. ITX B. ATX C. microATX D. BTX

The ITX line of motherboards was designed for very small form factors and use a minimum amount of power

Why should a laser printer toner cartridge remain in the bag until it's replaced? A. The OPC drum could be damaged B. The toner will evaporate C. Toner can easily spill out of the cartridge D. Toner has a limited shelf life when exposed to air E. There are many small parts that can be lost

The OPC drum could be damaged The organic photo conductor drum is sensitive to light, and you should avoid exposing the cartridge to any light before installation.

A user is trying to use Remote Desktop to connect to another computer on the LAN. The connection fails. The technician opens up a command prompt and types the followinG. "telnet computernamE. 3389" and also gets the same error message. Which of the following is the MOST likely cause of this error, assuming that the OS firewall has been disabled? A.The antivirus software is blocking the incoming connection. B.The ISP is blocking Remote Desktop at their end. C.The RDP connection has been configured to use a non-standard port. D.The telnet service has not been installed.

The RDP connection has been configured to use a non-standard port.

You have been using your desktop computer for a year without any problems, but now you're noticing that the sound of your cooling fan seems to be getting louder every week. Which of these would be the most likely reason for this increase in fan noise? A. It's normal for cooling fans to get louder as they age B. The airflow through the computer is obstructed C. The BIOS is misconfigured D. The fan is an incorrect model for the type of computer

The airflow through the computer is obstructed The airflow through a computer is a critical part of overall system cooling. It's remarkable how much can go wrong if the fan becomes obstructed with dust or objects! If you keep your airflow open, the fans won't have to work as hard and your computer will maintain a much cooler temperature

Which of these is common to thin clients? A. The efficiency of the device is measured by the dimensions of the external case B. The client does not require a large number of computing resources C. An HDMI video connection is required D. The client runs many operating systems simultaneously on the local computer

The client does not require a large number of computing resources A thin client usually has the basics for computing; a keyboard, mouse, and display. The hard work is done by a different device located somewhere else on the network.

You've found that the temperature of your CPU is running very hot, even though your computer is showing very low CPU utilization. Which of these options would be the most likely cause of this issue? A. The CPU is faulty B. The video card is producing excessive heat C. The computer cooling fans are blocked or faulty D. The memory modules are faulty

The computer cooling fans are blocked or faulty One of the most common problems with cooling a computer is related to the airflow through the computer. If your CPU is overheating, cleaning the computer's air vents will usually resolve the issue as long as the CPU fans and internal computer case fans are working properly.

Why is native resolution important on LCD displays? A. The display looks best at native resolution B. The native resolution has a faster refresh rate C. The contrast ratio is best at native resolution D. Some applications won't work properly at non-native resolutions

The display looks best at native resolution If the LCD display is not at the native resolution, the screen will appear fuzzy or blurry. A native resolution will display information on the screen without any distortion

A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system's BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure? A. The boot CD has failed and needs to be replaced. B. The hard drive needs to have its configuration manually defined in the BIOS. C. The PC's power supply is not providing enough power to the new hard drive. D. The hard drive has not been partitioned correctly

The hard drive has not been partitioned correctly

Your facilities department is having an issue printing some of their complex blueprints to a network laser printer. When they pick up their output, the top half shows their blueprint but the bottom half of the page is completely blank. Which of these is the most likely cause of this issue? A. The network is faulty B. The laser printer is out of toner C. The blueprinting application is faulty D. The laser printer is out of memory

The laser printer is out of memory Before a laser printer can begin the printing process, it must "build" a representation of the output in the memory of the printer. Complex graphics take more memory than simple text files, and very complex images can cause a printer to run out of memory and output only part of the page image

A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors? A. The materials within the cathode ray tube are harmful. B. They are heavier than LCD monitors and therefore require special disposal. C. The glass of the tube can easily break and cause serious injury. D. The rays of the cathode can cause blindness if someone is exposed

The materials within the cathode ray tube are harmful.

A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT? A. The motherboard for any sign of swollen capacitors B. The disk drive to determine if it is defragmented and operating properly C. The embedded NIC to ensure it has the latest firmware and drivers D. The RAM to confirm it is the correct type for the motherboard being used

The motherboard for any sign of swollen capacitors

A technician receives a call that a client's PC is not booting after a recent test of the building's back-up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system's fans begin running much louder and faster. Which of the following is the MOST likely issue? A. The motherboard was damaged by the power test. B. The PC's RAM was affected by ESD. C. The power supply was damaged and is nonfunctional. D. The hard drive was erased due to the power test.

The motherboard was damaged by the power test.

Every page you print from the central networked laser printer has a single black line that extends from the top of the page to the very bottom. What is the most likely cause of this issue? A. The corona wire is damaged B. The printer does not have enough memory to properly render the page C. The photosensitive drum is damaged D. The toner is low

The photosensitive drum is damaged A scratch that extends around the length of the photosensitive drum will result in a thin dark line that extends from the top to the bottom of every page. If the damage was not over the entire drum, you would see intermittent print problems that occur in regular intervals down the page.

Which of these are a common characteristic of an LGA socket? A. The pins are on the motherboard B. The CPU connects to the LGA with SECC C. Commonly paired with the Pentium II CPU D. The pins are on the CPU package

The pins are on the motherboard An LGA socket is used on many modern CPUs, and one obvious characteristic is the large number of pins that are on the motherboard instead of the CPU package

The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause? A. The printer needs to be power cycled to clear the job. B. The print server's queue needs to be checked. C. The printer needs to be set to factory defaults. D. The user's workstation needs to be rebooted

The print server's queue needs to be checked.

You've printed a number of documents and presentations to your printer, but none of the print jobs have started to print. You don't see any error messages on the printer, and Windows isn't complaining of any issues. What is the most likely reason for this glut of non-printing documents? A. The cable to the printer is not connected B. The printer is out of ink C. The printer's paper tray is empty D. The print spooler is faulty

The print spooler is faulty The print spooler is a software service that runs in the background, and its primary responsibility is sending print jobs from the queue to the printer. If the print spooler isn't working properly, the print jobs will sit quietly in the queue and the printer will never know there's something to be printed. To resolve the issue, you can usually restart the Spooler service in Control Panel / Administrative Tools / Services.

In which of these cases would you be most likely to use a thermal printer? A. Multiple copies are required B. The document will be archived C. The printer will be used in a library D. Documents are printed in full color E. A relatively heavy stock paper is required

The printer will be used in a library Thermal printers are very quiet, and are often used in places where the noise level is a factor

What is a default gateway? A. The device that provides automatic IP addressing for every workstation B. The router that allows you to communicate outside of your local subnet C. The central switching device for the network D. The route to an encrypted private virtual network connection

The router that allows you to communicate outside of your local subnet The default gateway configuration is required if you're planning to communicate to any devices outside of your local network.

The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO). A. The source cable is disconnected B. The monitor's brightness is set too low C. The backlighting of the monitor is faulty D. The monitor's contrast is set too high E. No device is sending source video

The source cable is disconnected No device is sending source video

Which of the following is the MAIN difference between an LCD display and an LED display? A. The ability to use external displays B. The source of the backlighting C. The viewable size of the display D. The size of the pixel display

The source of the backlighting

Which of these is used by a computer to determine its IP subnet? A. The first three bits of an IP address B. The default gateway C. The VLAN tag D. The subnet mask E. The first octet of an IP address

The subnet mask The subnet mask is used in conjunction with the IP address to determine the specific IP subnet

Your customer has just upgraded the operating system on their laptop, and they're now complaining that information on the screen is blurry in the new OS. Which of these is the most likely cause of this issue? A. The video driver has not been properly installed B. The new operating system is not designed for laptop displays C. The laptop backlight is faulty D. The Windows Device Manager has disabled the LCD display

The video driver has not been properly installed A new operating system is also probably using new video drivers, and it's very easy for an updated video driver to use a resolution that's not native to the LCD display. A simple resolution change should solve this common issue.

Your new laptop computer allows for both ExpressCard/34 and ExpressCard/54 interfaces. To what do the /34 and /54 numbers refer? A. The version number of the adapter cards B. The adapter throughput in megabytes C. The card voltage requirements D. The width of the cards in millimeters

The width of the cards in millimeters It's easy to pick out an ExpressCard/34 or ExpressCard/54 adapter because of the obvious card width. Many laptops only support ExpressCard/34, while others can allow for both ExpressCard/34 and ExpressCard/54 adapters

A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue? A. The printer needs a maintenance kit installed B. The network cable on the printer is unplugged C. The workstation has the incorrect drivers installed D. The employee does not have the proper permissions

The workstation has the incorrect drivers installed

Which of these would best describe a wireless network using frequencies of 2.4 GHz? A. There are 2.4 billion cycles transmitted in one second B. The maximum throughput of the network is 2.4 gigabits per second C. The network can communicate to 2,400 separate devices D. The maximum length of the wireless antenna is 2.4 inches

There are 2.4 billion cycles transmitted in one second Hertz is defined as the number of cycles that occur in one second. On a 2.4 GHz wireless network, there are 2.4 billion cycles in a single second

Which printer type prints very quietly and produces output that is very sensitive to heat? A. Laser B. Inkjet C. Dot-matrix D. Thermal

Thermal A thermal printer causes special paper to turn color when heated. This allows for a very quiet printing process, but it also means that the thermal printer paper is very sensitive to heat

Which of the following is the MOST critical component related to removing heat from the CPU? A. Vented case B. Number of fans C. Thermal paste D. Liquid cooling

Thermal paste

Which of the following connectors can be used for video, audio, and storage devices? A. DVI B. DisplayPort C. HDMI D. Thunderbolt

Thunderbolt

You need to increase the storage in a new laptop with an external hard drive, but your applications require high-speed access to storage. Which of these external hard drive interfaces provide the fastest throughput? A. Thunderbolt B. USB 2.0 C. FireWire 400 D. eSATA

Thunderbolt Thunderbolt connections can transfer data at speeds of 10 gigabits per second and faster

Which of these two interface types would you expect to use the same physical connector on a laptop computer? Pick two. A. HDMI B. Thunderbolt C. Lightning D. USB E. Mini DisplayPort F. FireWir

Thunderbolt and E. Mini DisplayPort The Mini DisplayPort and Thunderbolt connectors are physically identical. The Thunderbolt connection adds data to the existing Mini DisplayPort video signal

A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this? A. To validate proper wiring of the network jack B. To confirm continuity of the conductors C. To locate the position of the cable on a patch panel D. To test the transmission quality of the connection

To locate the position of the cable on a patch panel

Proper lifting technique for items is

To squat and lift from legs

A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this? A. Look for the setting in control panel B. Toggle the dual display function key C. Change the screen orientation D. Reboot the laptop

Toggle the dual display function key

What happens during the developing step of the laser printing process? A. The drum is charged with a negative electrostatic charge B. The toner is moved from the imaging drum to the paper C. Toner is added to the charged areas of the imaging drum D. The laser writes the image to the drum

Toner is added to the charged areas of the imaging drum The developing step moves toner from the storage area onto the areas of the imaging drum that were charged in the exposing step

A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue? A. Denatured alcohol B. Toner vacuum C. Compressed air D. Moist towel

Toner vacuum

The network connection from your headquarters building to one of your remote offices is no longer connected. Which of these would be the best help to determine where the network failure is occurring? A. Toner and probe B. Traceroute utility C. Windows recovery console D. Protocol analyz

Traceroute utility Traceroute, or the Windows tracert utility, maps out the route that a packet takes to its destination. If a route doesn't complete, then the last hop is where you should start your investigation.

A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this? A. nslookup B. ipconfig C. nbtstat D. ping E. tracert

Tracert

A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports? A.Multi Mode B.Dual Channel C.Triple Channel D.Single Channel

Triple Channel

Which of the following is NOT a best practice when prohibited activity is suspected? A. Back up the hard drive B. Turn off the computer C. Document the incident D. Identify the content

Turn off the computer

You need to purchase a USB cable to charge your new mobile phone. Which kind of USB port would you commonly see on a desktop computer? A. Type A B. Type B C. Mini B D. Mini DIN

Type A Type A USB ports are common seen as USB connections on desktop and laptop computers

Which HDMI connector type is designed for smaller devices? A. RCA B. DB-15 C. DVI D. Type C

Type C The traditional size of HDMI interface is a Type A, and the smaller, more compact HDMI interface is a Type C. You will commonly see Type C interfaces on cameras and mobile devices

One of the computers on the manufacturing floor is having problems with the barcode reader that inventories all new products. Which of these interfaces would most commonly be used with this reader? A. SCSI B. 25-pin serial C. USB D. MIDI

USB Although barcode readers are relatively specialized, they almost always use a very common PC interface. In many cases, you'll find a barcode reader using one of the older mini-DIN (PS/2) or the more-common USB connection.

Which of these ports is typically NOT used for video output? A. VGA B. HDMI C. USB D. DVI

USB Many LCD monitors include VGA, HDMI, and DVI interfaces

What is the most common interface used to connect external flash memory devices? A. Serial B. eSATA C. USB D. FireWire

USB The Universal Serial Bus is becoming more universal all the time. If you have a flash memory device, then it almost certainly has a USB interface

Which of the following connection types is rated at transfer speeds of 480 Mbps? A. USB 1.1 B. USB 2.0 C. 1394b D. 1394a

USB 2.0

Sort these interfaces in order of slowest speed to fastest speed; USB 2.0, USB 3.0, FireWire 800, and Gigabit Ethernet. A. USB 2.0, FireWire 800, Gigabit Ethernet, USB 3.0 B. FireWire 800, USB 2.0, Gigabit Ethernet, USB 3.0 C. USB 2.0, FireWire 800, USB 3.0, Gigabit Ethernet D. FireWire 800, USB 2.0, USB 3.0, Gigabit Ethernet

USB 2.0, FireWire 800, Gigabit Ethernet, USB 3.0 USB 2.0 runs at 480 megabits per second, FireWire 800 is 800 megabits per second, Gigabit Ethernet runs at 1 gigabit per second, and USB 3.0 is 5 gigabits per second

Which one of these interfaces is the fastest? Bonus question: Which is the slowest? A. USB 3.0 B. Gigabit Ethernet C. FireWire 800 D. SATA revision 2.0 E. IEEE 802.11n

USB 3.0 The fastest interface: A) USB 3.0 The slowest interface: E) IEEE 802.11n USB 3.0 - 5 gigabits per second Gigabit Ethernet - 1 gigabit per second FireWire 800 - 800 megabits per second SATA revision 2.0 - 3 gigabits per second IEEE 802.11n - 150 megabits per stream, 600 megabits with the four stream maximum

Which of the following would be the best choice to temporarily store and move data between a laptop and another computer system? A. External hard drive B. SO-DIMM C. USB flash drive D. DVD-ROM E. Tape drive

USB flash drive USB flash drives are very useful for storing information as a temporary back or to move information from one device to another. Although flash drives can store large amounts of data, they are too unreliable to archive or backup information over a long period of time. The small form-factor of a USB drive also makes them very easy to misplace

Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software? A. Lightning port B. Bluetooth adapter C. USB optical drive D. NFC chi

USB portal drive

Today's smaller laptops do not include a physical Ethernet connector. Which of the following would be the best way to connect to a wired Ethernet connection from one of these laptops? A. Bluetooth to wired Ethernet adapter B. USB to Ethernet adapter C. 802.11 to wired Ethernet converter D. Lightning to Ethernet adapter E. MiniPCI Express card

USB to Ethernet adapter Although Ethernet connections may not be available, it's still very common to include multiple USB connectors. An easy way to connect to a wired Ethernet network is to use a USB to Ethernet adapter to make the physical network connection

Which of these would be the most likely cause of short battery life on a mobile device? Pick two. A. Unnecessary wireless features are enabled B. Too many apps are installed on the mobile device C. The mobile device is located at or near sea level D. The laptop display screen is faulty E. The mobile device is in an area of poor reception

Unnecessary wireless features are enabled and E. The mobile device is in an area of poor reception A mobile device battery can be quickly discharged if the radio is constantly searching for a signal or if there are wireless radios that are enabled unnecessarily.

Which of the following would be an example of prohibited content? A. Third party proxy sites B. Malicious Cookie C. Detected Virus D. Unwanted Pop-up

Unwanted Pop-UP

Which of the following would be an example of prohibited content? A. Third party proxy sites B. Malicious cookie C. Detected virus D. Unwanted pop-up

Unwanted pop-up

A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem? A. Update drivers B. Reseat the video card C. Use OSD tools D. Replace the monitor

Use OSD tools

A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop? A. Use data encryption. B. Use a cable lock. C. Use multi factor authentication. D. Use a strong password.

Use a Cable Lock

Which of the following would be the best choice for temporarily connecting to an 802.11 wireless network from a desktop computer that does not currently have wireless capability? A. Use a USB to 802.11 wireless adapter B. Install an 802.11 PCI Express card C. Use connection sharing to a computer with wireless capabilities D. Enable USB tethering to a smartphone E. Connect through a wired Ethernet cable to an 802.11 access point

Use a USB to 802.11 wireless adapter A USB to 802.11 wireless adapter is a quick and easy way to connect almost any device to a wireless network. Once the USB adapter drivers are installed, you only need to plug into an available USB interface to use the wireless network

A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation? A.Change the computer and DNS server's IP addresses in the Action Center B.Use ipconfig to check the current settings and Network Connections to make changes C.Assign the NIC an APIPA address using ipconfig and the network setup wizard D.Reboot the computer and configure the necessary network settings in the BIOS

Use ipconfig to check the current settings and Network Connections to make changes

What would happen if you were to configure 802.1X on your wireless network? A. Your wireless network would use encrypted communication B. Users would be required to authenticate before gaining access to the network C. Users on the wireless network would obtain IP and DNS settings automatically D. The network would take advantage of multiple wireless access points

Users would be required to authenticate before gaining access to the network 802.1X is port-based Network Access Control (PNAC, or NAC). With NAC, you can restrict access to a port on the network until the proper authentication mechanisms have been correctly negotiated. This process can limit access to both wireless and wired networks

Which of these best describes digital modulation? A. Listening to an FM radio station B. Playing audio from computer speakers C. Using a modem for Internet connectivity D. Ringing a bell

Using a modem for Internet connectivity Digital modulation is the communication of digital signals over an analog carrier. Converting a digital signal from an analog connection using a modem is a common form of digital modulation.

Which of these would be true of a SO-DIMM? A. Must be installed in groups of two B. Usually found in a mobile device C. Often included on video adapter cards D. Must be removed to clear the BIOS E. May require an upgrade if the operating system is changed

Usually found in a mobile device A SO-DIMM package is a smaller version of the DIMM, and it's common to find them in laptops and other mobile devices.

Which network type uses typical telephone lines to provide network speeds up to 100 Mbit/s? A. ADSL B. Cable Modem C. VDSL D. Satellite

VDSL VDSL (Very High Bitrate DSL) is one of the newer types of DSL, and it's notable because of it's high speeds that can vary between 4 Mbit/s through 100 Mbit/s

What 15-pin connector is commonly used to transmit video? A. RCA B. VGA C. DVI D. HDMI

VGA A VGA connector is a three-row 15-pin connector that is commonly used for computer video

What 15-pin connector is commonly used to transmit analog video? A. HDMI B. Display Port C. VGA D. RJ-45 E. RCA

VGA The analog VGA connector is a DE-15 interface that is colored blue if you follow the PC System Design Guide specifications. It's one of the longest-lived and most common interfaces that you'll find

Which of these technologies can only transmit analog video data? A. HDMI B. VGA C. DVI D. FireWire

VGA VGA is an analog-only video technology. Although other technologies like DVI can also transmit analog video signals, DVI can also transmit digital signals as well

After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive's laptop. The projector shows a message that reads "No video signal". Which of the following is the FIRST thing that the technician should do? A. Adjust the laptop's screen brightness B. Replace the projector's bulb C. Verify the VGA cable is connected D. Ensure secondary display is enabled

Verify the VGA cable is connected

A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again? A. Move the printer to a known good port and connect to the network B. Replace the network cable to the printer C. Verify the server's print spooler service is running D. Attach the printer directly to the laptop and print a test page

Verify the server's print spooler service is running

Which of these characteristics are most associated with a plasma display? A. Very fast response times B. Uses LED backlights instead of florescent C. The plasma display must be air cooled after use D. Uses a vacuum tube and an electron gun

Very fast response times Plasma displays react very quickly, making them a good choice for sports video and other fast-moving images

Which of these best describes a thermal printer? A. Very quiet operation B. Used to archive documents C. Replacement toner is installed using a self-contained cartridge D. Color printing requires additional printer memory

Very quiet operation A thermal printer works using heat, which means that the actual printing process is very, very quiet

Which of these would commonly be tested during POST? Pick two. A. Video adapter B. Hard drive read access times C. Keyboard connection D. USB power output levels

Video adapter and C. Keyboard connection The power on self-test (POST) process provides a basic hardware diagnostic that confirms that the minimum necessary hardware is available before starting the computer. If RAM is missing, the video adapter isn't working, or the keyboard isn't connected, you'll get an error message and the computer will stop the boot process before loading the operating system. Detailed diagnostics, such as hard drive access times and USB power levels aren't part of the POST process; you'll need some additional diagnostics software to check for that detailed information.

The technician would like to upgrade a workstation by adding a USB 3.0 card, and upgrading the video card, sound card, and NIC. The technician is concerned about power consumption by the expansion cards. Which of the following upgrades would MOST likely require also upgrading the power supply? A.Video card B. USB 3.0 card C. Sound card D. Network card

Video card

What of these features are enabled when AMD-V is available? A. VLAN support B. Hyperthreading C. Virtualization D. Visual feedback of audio output Jump to

Virtualization AMD processors provide virtualization support through a feature called AMD-V. Intel processors use VT, or Intel Virtualization Technology

A technician is installing Hyper-V and is getting an error that the software is not able to be installed. Which of the following processor characteristics should be checked? A. Cache size B. Virtualization support C. Number of cores D. Hyperthreading

Virtualization Support

What does Intel VT provide? A. Vector Tunneling B. Video Throughput C. Virus Threat Protection D. Virtualization Technology

Virtualization Technology Intel's Virtual Technology (VT) and AMD-V (AMD Virtualization) are CPU technologies that add OS virtualization support to the CPU hardware.

Which of the following is an advantage of an IPv6 network? A.Virtually unlimited number of network addresses B.Backwards compatible with all network devices and operating systems C.Less security concerns D.Higher available speed

Virtually unlimited number of network addresses

A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT? A. Install and test the closest match to that printer model from Windows. B. Visit the vendor's website and download the most recent driver for that printer. C. Research the issue on the Internet and try to find a solution. D. Reinstall the printer driver from the CD that came with the printer.

Visit the vendor's website and download the most recent driver for that printer.

A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?A.SAN B.WAN C.LAN D.PAN

WAN

Which of the following components is responsible for converting light into digital information? A. Microphone B. Digitizer C. Inverter D. Webcam

WEBCAM

Which of the following use RC4 with TKIP? A. WPA2 B. WEP C. AES D. CCMP E. WPA

WPA The WPA wireless encryption protocol uses the RC4 cipher for encryption and TKIP for message integrity and confidentiality.

Which of these wireless security techniques provides the best privacy? A. WPA2 B. SSID broadcast suppression C. Static IP addressing D. MAC filtering

WPA2 Although many of the other wireless security techniques listed can help with the management of your wireless network, none of them provide true privacy or protection of your data. Without WPA2 encryption, all of your in-the-clear transmissions can be easily seen by anyone with a simple wireless network analyzer

802.11a and C. 802.11g 802.11a was initially a very popular wireless networking topology due to its speed advantage over 802.11b. 802.11g has since become a common wireless networking type, most likely due to a combination of its throughput combined with backward compatibility with 802.11b

WPA2 WPA was the encryption standard that bridged the gap between WEP and WPA2. The RC4 encryption algorithm was lightweight enough to work on the older WEP-compliant access points, but was ultimately replaced by AES when the WPA2 standard was finalized.

Which wireless encryption standard uses AES-based encryption? A. 802.1X B. TKIP C. WEP D. WPA2

WPA2 With the creation of WPA2, a new AES-based encryption method called CCMP (Counter Cipher Mode with Block Chaining Message Authentication Code Protocol) was created to replace the older TKIP (Temporal Key Integrity Protocol) used by WEP and WPA

A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling? A. Wall adapter B. Battery C. Power supply D. Digitizer

Wall Adapter

A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause? A. Weak RF signals B. Out of date Ethernet driver C. Enabled MAC filtering D. Duplicate IP addresses

Weak RF signals

A machine receives an IP address starting with 169.254.x.x when which of the following occurs? A. When the machine is using IPv6 B.When the next IP range begins with 169.253 C.When the DHCP server does not respond D. When the operating system is Unix or Linux

When the DHCP server does not respond.

Which of the following versions of Windows XP would a technician MOST likely install for a small business? A.Windows XP Professional 64-bit B.Windows XP Professional C.Windows XP Media Center D.Windows XP Hom

Windows XP Professional

Which of the following would be most likely to use a TRRS connector on a mobile device? A. Wired headset B. Game pad C. Docking station D. External battery pack E. microSD card

Wired headset A wired headset commonly uses a tip / ring / ring / sleeve (TRRS) connector to provide both audio in the headphones and microphone input over the same connector

Which of the following would not be a characteristic of a Lightning cable? A. Can be inserted into the connector either way B. Works across both iOS and Android devices C. Provides higher power output for phones and tablets D. Sends an 8-pin digital signal

Works across both iOS and Android devices The Lightning connector is proprietary to Apple and is not available on Android devices

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason? A. Poor paper quality B. Incorrect paper size C. Defective duplexer D. Worn feed rollers

Worn feed rollers

Which of these standards would you commonly associate with LDAP? A. X.500 B. 802.11n C. H.323 D. 802.3 E. 568B

X.500 X.500 is a series of standards associated with directory services and are commonly used with LDAP (Lightweight Directory Access Protocol).

One of your associates has told you that he's added a supervisor password to the BIOS of every computer in the organization. What does the addition of this BIOS password mean? A. You can't make changes to the BIOS configuration without the password B. You can't boot the computer without the password C. You can't add new device drivers without the password D. You can't shut down the computer without the password

You can't make changes to the BIOS configuration without the password The supervisor password restricts access to the BIOS, preventing any hardware additions or configuration changes. The addition of a user password would prevent the system from booting unless you had the correct password.

Which of these would be the result of disabling an SSID broadcast? A. Your access point will be invisible in a list of wireless networks B. Wireless encryption will be disabled on your network C. All IP addressing on your wireless network must be configured manually D. All web traffic will have priority over all other wireless traffic

Your access point will be invisible in a list of wireless networks The SSID is the name of your wireless network, and your access point must advertise this name if you want it to appear in a list of available wireless networks. Disabling the SSID makes your access point invisible in a list, but someone who knows the name of the network can still connect to it.

the device that allows two different networks to communicate with one another is: A. a repeater. B. a hub. C. a router. D. an access point.

a router.

Which of the following standards is an expansion card slot used only for graphics? A.PCIe B.AGP C.PCI D.miniPCI

aGP

A technician is tasked with replacing all the APs in an office building for greater speeds. The current location ofAPs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used? A. a B. ac C. b D. g E. n

ac

A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive? A. chkdsk B. diskpart C. format D. sfc

chkdsk

Which of these commands would check a hard drive file system for logical errors? A. chkdsk /f B. bootrec /fixmbr C. diskpart /fs D. format /f E. bootrec /fixboot

chkdsk /f The chkdsk command can be used to check for logical errors with the /f option, and to perform both a logical error check and scan for bad drive sectors with /r.

What unit is used to describe signal loss? A. MHz B. dB C. GHz D. km E. Gbps

dB Signal loss is measured in decibels, or the abbreviation dB.

Which of the following RAM types is used if it is labeled as 4 GB PC1333? A.RAMBUS B.DDR3 C.SDIMM D.SIM

ddr3

Joe, a user, has a new slim profile laptop and is in need of additional USBports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided? A.A docking station B.An external USB hub C.A USB to FireWire converter D.Acable lock

docking station

Which of these standards provide a method of storing data outside of a computer case? A. PCIe B. SATA C. PCI D. eSATA

eSATA External SATA is a common standard that provides SATA connectivity to external devices. Many of the newest laptops and desktops include eSATA interfaces on the outside of the case, and an increasing number of external storage devices include eSATA connectivity as an option

Which of the following interfaces can support removable storage devices? A. Serial B. Parallel C. PATA D. eSATA

eSATA External Serial ATA ports are becoming more common on the exterior of modern personal computers. Although the communication format is similar to SATA, the eSATA standard ports use different connectors and cables than internal SATA connections. Serial ports are legacy connectors that were originally designed to support low-speed communication devices such as teleprinters and modem technology. Parallel connections are standard peripheral connectors, and the port is often called a printer port. Most modern printers connect to personal computers through a USB connection. Parallel ATA ports are common on many motherboards, but the standard was designed to only support internal drive connections.

A user wants to extend a PC's capacity by connecting external devices. Which of the following connectors will allow the user to accomplish this? (Select TWO). A. eSATA B. IEEE 1394 C. SATA D. EIDE E. IDE

eSATA & IEEE 1394

What does the "e" in eSATA stand for? A. electronic B. environmental C. external D. efficient

external The eSATA standard provides high-speed throughput in an external storage connection

Which of these would be a valid IPv6 address? Pick two. A. fe80::cabc::a7:8d5 B. fdf8:f53b:82e4::53 C. fe80::200:5aee:feah:20a2 D. fe80::2000:aff:fea7:f7c E. fe80:74:12dd:b1ff:fe9a:1edf:11:8a:abb

fdf8:f53b:82e4::53 and fe80::2000:aff:fea7:f7c

Which of these would be a valid IPv6 address? A. fe80::5d18::652:cffd:8f52 B. fe80::2231:7:a:8:2 C. fe80::230:h812:11:19 D. fe80:0000:0000:0000:5d18:0652:cffd:8f52:23ff

fe80::2231:7:a:8:2 IPv6 addresses are summarized by collapsing the zero fields with one set of double colons. Another shortcut is dropping the leading zeros in a group. An IPv6 address consists of eight groups, with two bytes in each group.

Which of these IPv6 addresses are valid? Pick two. A. fe80::5d18:6:a B. 11:11::11 C. fe80::5d18::50 D. a0d8:11f1:8a88:0101:541c:2b3d:5572:03cg

fe80::5d18:6:a and 11:11::11 An IPv6 address is displayed in hexadecimal, so it can only consists of the numbers 0 through 9 and the letters a through f. Groups of zeros can be abbreviated with a double colon, but only one double colon is allowed in a single address. Leading zeros in an address are optional

A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive? A. format B. defrag C. bootrec D. chkdsk

format

While on the phone with technical support, the technician asks you to provide your default gateway. What command line utility would be the easiest way to get this information? A. msinfo B. dxdiag C. ipconfig D. regedit

ipconfig The default gateway is the router that is used to send IP traffic to other IP subnets, and one of the fastest ways to display your IP address, subnet mask, and default gateway is with the ipconfig command

Which of these command would you use to view a computer's complete IP address configuration in Windows? A. ipconfig /all B. ipconfig /update C. ipconfig /address D. ipconfig /report E. ipconfig /release

ipconfig /all The /all option of ipconfig displays the complete IP address details for all network adapters

Which of these command lines would provide the MAC address of a network adapter? A. ipconfig /all B. ipconfig /renew C. ipconfig /verbose D. ipconfig /mac

ipconfig /all The ipconfig command provides a summary of your configuration details, and the /all option expands the view to include MAC address information, DHCP details, DNS configurations, and much more

Which motherboard form factor was designed to fit into legacy cases, and takes up less space with fewer expansion slots? A. ATX B. NLX C. microATX D. BTX

microATX The microATX motherboard has become a popular form factor, due in part to its compatibility with existing ATX-sized computer cases.

Which of the following would be commonly used to increase storage capacity on a tablet? A. DIMM B. microSD C. SO-DIMM D. CMOS E. EPROM

microSD The small form-factor of microSD memory cards makes them useful for smaller devices such as tablets and mobile phones

Which of these removable memory types would you be most likely to use with a mobile phone? A. SO-DIMM B. microSD C. USB flash D. Secure Digital E. DIMM

microSD microSD memory is a small form factor that fits well with today's mobile devices

Which of these commands would be the best choice to provide the Windows name of a remote device at 192.168.1.6? A. ping 192.168.1.6 B. netstat -a 192.168.1.6 C. net use f: \\192.168.1.6 D. nbtstat -A 192.168.1.6 E. tracert 192.168.1.6

nbtstat -A 192.168.1.6 The nbtstat command provides a NetBIOS information about a device, and you can reference the device by IP address with -A or by ip address with the -a flag.

Which of these commands would be the best choice to view the Windows Activity Directory domain information for a device? A. netstat /query B. net /query C. netdom /query D. windomain /query E. nbtstat -query

netdom /query The netdom command provides a way to manage an Active Directory domain from the command line

The loud clicking noise coming from a faulty hard drive is MOST likely created by: A. the coil reversing polarity in an endless loop. B. one or more bad spindle motor bearings. C. repeated motion of the read/write head armature parallel to the platter. D. the solid state read/write head scratching the platter surface.

repeated motion of the read/write head armature parallel to the platter.

Your organization has been using the insecure Telnet protocol to communicate to your company web servers. What secure protocol should you recommend to replace these Telnet sessions? A. ssh B. scp C. https D. stelnet

ssh Secure Shell provides an interactive terminal session. Unlike Telnet, the entire SSH communication stream is encrypted.

One of your customers has asked for a secure interactive terminal connection for the management of a router. What encrypted communication protocol could they use to provide this requirement? A. ssh B. telnet C. scp D. sftp

ssh The Secure Shell protocol provides the encrypted link you'll need to keep your terminal sessions private. To use this protocol, you'll need an application like PuTTY

Your ISP offers email over POP3. What port number should be opened on your firewall to allow POP3 to work properly? A. tcp/20 B. tcp/25 C. tcp/110 D. tcp/23

tcp/110 TCP port 110 is used for the Post Office Protocol version 3. This protocol is one of the most common used for email clients. Email servers generally communicate between each other using the Simple Mail Transfer Protocol (SMTP) over TCP port 25

A client's computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems? A. nbtstat B. tracert C. nslookup D. netstat

tracert

Which of these port numbers should you enable on your firewall to allow name resolution to work properly? A. udp/53 B. tcp/80 C. udp/110 D. tcp/3389 E. tcp/25

udp/53 DNS (Domain Name System) lookups are commonly sent over UDP port 53.

Which of these would be a best-practice for thermal printer output? A. Don't use paper clips on thermal printer output B. Don't keep the output in large stacks C. Don't put the output near a heat source D. Don't store the output in a cardboard or paper folder

Don't put the output near a heat source Thermal printers operate by heating a portion of a special chemical paper to show the output. If the paper is left in a hot area, the rest of the printout will turn that color and obscure the original output

Which printer type is good for multiple copies, but is relatively noisy when it operates? A. Laser B. Inkjet C. Dot-matrix D. Thermal

Dot-matrix The dot-matrix printer has been around for a long time, and it's one of the best choices for multiple copies because it physically hits the paper with a matrix of small pins. Because of this constant banging of pins onto paper, the dot-matrix printer also is louder than most printer types.

A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue? A. Disable SSID broadcast B. Setup UPnP C. Enable QoS D. Configure DMZ

Enable QoS (Quality of Service)

Which of these items would you most likely find in a thermal printer maintenance kit? A. Isopropyl alcohol B. Printer carriage C. Print head D. Fuser unit

Isopropyl alcohol A thermal printer has very few moving parts and the entire print mechanism is a single heating element. You won't find a printer carriage, print head, or fuser unit in a thermal printer. Isopropyl alcohol is commonly used to keep the thermal printer heating element and feed rollers clean

Which of the following display types is likely to draw the LEAST amount of power? A. LCD B. LED C. CRT D. Plasma

LED

Which of the following display types is likely to draw the least amount of power? A. LCD B. LED C. CRT D. Plasma

LED

A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement? A. 4:3 B. 5:4 C. 16:9 D. 256:135

16:9

You're planning a wireless installation in a very populated area, and you'd like to perform an audit of existing wireless spectrum usage to avoid any conflicts. What frequency is used by 802.11n wireless networks? A. 2.4 GHz B. 5 GHz C. 2.4 GHz or 5 GHz D. 2.4 GHz and/or 5 GHz

2.4 GHz and/or 5 GHz The 802.11n wireless specification can use either 2.4 GHz, 5 GHz, or both frequency ranges simultaneously.

Which of these would best describe 802.11g? A. 2.4 GHz range, 54 Mbit/s throughput B. 2.4 GHz range, 11 Mbit/s throughput C. 5 GHz range, 54 Mbit/s throughput D. 5 GHz and 2.4 GHz range, 600 Mbit/s throughput

2.4 GHz range, 54 Mbit/s throughput 802.11g is the upgrade to 802.11b. Both 802.11g and 802.11b use 2.4 GHz, but 802.11g increases the maximum throughput to 54 Mbit/s.

Which of these socket types would you associate with an Intel CPU? Pick two. A. 2011 B. 775 C. FM2 D. AM3+

2011 and 775 The Socket T (775 pins) and Socket R (2011 pins) are unique to Intel. The Socket FM2 and Socket AM3+ are AMD socket types

How many pins would you expect to find on an ATX12V v2.2 motherboard connector? A. 16 pins B. 20 pins C. 24 pins D. 36 pins

24 pins Version 2.0 of the ATX12V standard extended the main power connector to 24 pins, and a version 2.2 power connector is a minor update that adds new requirements without changing the connector

Which of these power connectors would be used to provide the main power to a motherboard? A. Berg connector B. PCIe 8-pin connectors C. 24-pin connector D. Molex connector E. P4 connector

24-pin connector Motherboards require many different power voltages, so you'll find a 20-pin or 24-pin connector is required to power most of the motherboard components. Additional power may be required for the CPU or video adapters

Which of the following is a public IP address? A. 10.4.160.1 B. 55.5.254.1 C. 172.17.45.12 D. 192.168.100.100

55.5.254.1

Which of these would be the compressed version of the IPv6 address 2601:04c3:4001:5e00:0000:0000:f09a:0011? A. 261:4c3:41:5e::f9a:11 B. 2601:4c3:4001:5e00::f09a:11 C. 2601:4c3:4001:5e::f09a:011 D. 2601:4c3:4001:5e:f09a:11 E. 2601:4c3:4001:5e:0:0:f09a:011

2601:4c3:4001:5e00::f09a:11 To compress an IPv6 address, you first remove any leading zeros and then replace a group of two or more groups of zeros with double colons.

Which of these is a valid IPv6 address? A. 2001:::5a88:20a:aff B. fe80::6ah8:30ab:30 C. fe80:1000:3a88:3011:74dc:3a90:2a77 D. 2601::5502:d101::7908 E. 2601:5:d101:700:12dd:b1ff:fe9a:1edf

2601:5:d101:700:12dd:b1ff:fe9a:1edf An IPv6 address has 128 bits, or 16 bytes represented in 8 hexadecimal groupings. Option A is using three colons as a compression designation, which isn't used in IPv6. Using a double colon would have made it correct. Option B includes the letter h, which is not part of a valid hexadecimal address. Hex values are from 0 through 9 and a through f. Option C is only 14 bytes long. Option D uses the double colon twice, which is not a valid compression technique.

What is the maximum number of pins that can be found in a DVI port? A. 9 B. 15 C. 20 D. 28

28 The DVI (Digital Visual Interface) port has many different layouts, but the maximum number of pin connectors that could be found in a single DVI port is 28 pins

You have recently upgraded to Bluetooth 2.0. What type of data throughput would you expect to see with your new Bluetooth connection? A. 256 kilobits per second B. 512 kilobits per second C. 1 megabit per second D. 3 megabits per second

3 megabits per second The Bluetooth 2.0 specification increased speeds to 3 megabits per second, three times faster than the 1 megabit per second throughputs of Bluetooth 1.0

What is the maximum practical length of a USB 3.0 connection? A. 1 meter B. 3 meter C. 14 meters D. 97 meters

3 meter The USB 3.0 standard has increased throughput to 5 Gbps and has a maximum practical throughput of 3 met

What type of network throughput would you expect to see on a DOCSIS network? A. 4 Mbit/sec through 100 Mbit/sec B. Up to 2 Mbit/sec C. 56 kbit/sec with up to 320 kbit/s with compression D. Up to 1 Gbit/sec

4 Mbit/sec through 100 Mbit/sec A Data Over Cable Service Interface Specification is used by cable modem technology, so the common throughput for that technology would be anywhere from 4 megabits per second through 100 megabits per second

A customer needs to run 3 virtual machines on their software design workstation. Which of the following CPUs would be MOST cost effective for this task? A.3 Core B.4 Core C.8 Core D.12 Core

4 core

Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps? A.802.11a B.802.11b C.802.11g D.802.11n

802.11a

Which of these wireless standards does not operate in the 2.4 GHz range? Pick two. A. 802.11a B. 802.11b C. 802.11g D. 802.11n E. 802.11ac

802.11a and 802.11ac The 802.11a standard was designed to operate in the 5 GHz range at 54 megabits per second, and the 802.11ac standard was designed to operate in the 5 GHz range with maximum speeds approaching 7 gigabits per second

Which 802.11 wireless networking types have a maximum bandwidth of 54 megabits per second? Pick two. A. 802.11a B. 802.11b C. 802.11g D. 802.11n E. 802.11ac

802.11a and 802.11g 802.11a was initially a very popular wireless networking topology due to its speed advantage over 802.11b. 802.11g has since become a common wireless networking type, most likely due to a combination of its throughput combined with backward compatibility with 802.11b

Which of these wireless standards can use the 5 GHz frequency range? Pick three. A. 802.11a B. 802.11b C. 802.11g D. 802.11n E. 802.11ac

802.11a and 802.11n and 802.11ac The 802.11a was one of the original wireless standards, and it used the 5 GHz range exclusively. The 802.11n standard can use either 2.4 GHz and/or 5 GHz in normal operation, and 802.11ac uses 5 GHz frequencies exclusively

Which of these has the slowest throughput? A. 100 megabit Ethernet B. 802.11b C. 802.11n D. 802.11a E. 802.11g F. 802.11ac

802.11b The 802.11b standard has a theoretical maximum throughput of 11 megabits per second. 802.11a and 802.11g communicate at 54 Mbit/s, and 802.11n can transmit at a maximum of 600 Mbps/s. 802.11ac transmits at a maximum of just under 7 gigabits per second

The 802.11g wireless specification was built to be backwards-compatible with a previous wireless format. Which wireless technology can clients use without any modification on properly configured 802.11g networks? A. 802.11a B. 802.11b C. 802.11n D. 802.1d

802.11b The introduction of 802.11g increased bandwidth, and it worked quite well as a replacement for 802.11b access points. Even though the new access point is using 802.11g technology, all users with 802.11b adapters can still access the network without any issues.

A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

802.11n

Which of the following wireless networking standards can operate at two different frequencies simultaneously? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

802.11n

Which wireless standard can operate in both the 2.4 GHz range and the 5 GHz range? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

802.11n 802.11n can operate at either 2.4 GHz, 5.0 GHz, or both frequencies simultaneously

Which of the following characteristics of wireless networks is TRUE? A. 802.11g operates at 5.0Ghz. B. 802.11n has a greater reach. C. 802.11a operates at 2.4Ghz. D. 802.11b is the fastest

802.11n has a greater reach.

Which of the following are standard AMD processor socket types? (Select TWO). A. 1366 B. 1155 C. 940 D. LGA E. F

940 F

A technician is tasked with setting up a workstation in a new location. The technician realizes there is no network connectivity and the workstation's NIC does not have a link light. Given the connection in the wall is correctly labeled, which of the following would be BEST for the technician to use NEXT? A. A multimeter B. A tone generator C. A cable tester D. A punchdown tool

A Cable Tester

A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer? A. A tablet B. An e-Reader C. A phablet D. A smart watch

A Phablet

Which of these would best describe an LCD display? A. Organic compound emits light when receiving an electric current B. A backlight is required to view the display output C. Must cool down before powering off D. Uses an electron gun on a phosphorescent screen E. Contains noble gas and mercury

A backlight is required to view the display output An LCD display requires some type of backlight to shine through the LCD panel. Older displays used florescent lights, but most LCD displays today use LED backlights instead.

Which of these would be the most likely cause of poor performance on a wireless network? A. The Ethernet connection to the access point is configured for half-duplex B. A configured wireless channel is conflicting with another nearby access point C. Your wireless adapter needs a device driver update D. Your devices are positioned too close to the access point

A configured wireless channel is conflicting with another nearby access point The wireless frequency ranges are relatively small, so it's important to be sure that your wireless access point isn't using the same channels and frequencies as another access point

A user, has a new slim profile laptop and is in need of additional USB ports. HE has also request FIREWIRE connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications he has provided? A. A docking station B. An external USB hub C. A USB to firewire Converter D. A cable lock

A docking station

What is WPS? A. A type of wireless encryption B. A method of prioritizing traffic flows C. A protocol for automating IP addressing D. A method of connecting new devices to a wireless network

A method of connecting new devices to a wireless network Wi-Fi Protected Setup was an attempt to remove the complexity of encryption technologies, but it ultimately was found to have significant security flaws. You should always disable WPS on your wireless device

The Power On Self Test process performs a series of hardware diagnostics before the operating system loads. Which of these problems would NOT be found during POST? A. A missing CPU heat sink B. A faulty video card C. A bad RAM module D. A bad hard drive

A missing CPU heat sink A heat sink's job is to redistribute the heat from a hot CPU into the heat sink, where it's then cooled by the constant airflow through the computer case. If the heat sink is missing or isn't connected well, you won't know there's a problem until the CPU heats up. Bad video cards can be a problem, since no video means you have no visual feedback on the boot process. For bad video cards, the BIOS often beeps to inform you of the bad video. Since nearly everything on your computer uses the RAM, those chips are given a good once-over during the POST process. When a hard drive goes missing, it's an easy thing to identify. If a drive is missing or won't respond, the BIOS will complain.

Which of these would you use to convert between USB A and USB B? A. A single cable with different connectors on each end B. A cable with both connectors and a signal converter C. Convert USB A to Ethernet before converting to USB B D. Pass all USB signals through a USB hub E. A conversion is not possible

A single cable with different connectors on each end USB A and USB B signals are electrically compatible, so you only need a cable with different connectors on each end

Which of these would be most associated with a digitizer? A. Multiple video outputs B. A laser scanner C. A stylus D. Biometric access E. Optical input

A stylus A digitizing tablet or graphics tablet is flat input device that uses a stylus for hand-drawing words or images

Which of the following features is an advantage of a switch over a hub? A. A switch routes packets instead of frames to different networks. B. A switch divides bandwidth among connected devices. C. A switch broadcasts the data frames to every connected device. D. A switch sends data frames to the correct connected device

A switch sends data frames to the correct connected device.

Your diagnostic software is reporting that your computer's CPU is overheating. The CPU has a heat sink, but it doesn't appear to be working very well. What should you check to ensure the heat sink is optimally cooling your CPU? Pick three. A. Check that all fans are working properly B. Make sure all vents are clear from obstruction C. Make sure your memory modules are using the correct clock rate D. Ensure the proper amount of thermal paste is on the CPU

A. Check that all fans are working properly and B. Make sure all vents are clear from obstruction and D. Ensure the proper amount of thermal paste is on the CPU

Of these motherboard types, which one has the largest footprint? A. Mobile-ITX B. Mini-ITX C. ATX D. microATX

ATX The ATX motherboard has one of the larger motherboard form factors, with dimensions around 305mm x 244 mm x 10mm.

What does a double-colon designate in an IPv6 address? A. The separation of the host and subnet B. The end of the address C. Abbreviation of two or more groups of zeros D. The beginning of the address

Abbreviation of two or more groups of zeros If an IPv6 address has two or more groups of zeros, the entire group can be replaced with a pair of colons. Only one range of zeros in an IP address can be compressed with the double-colon designation

You've just replaced the SATA hard drive in your desktop PC with an SSD. Which of these changes should you expect? Pick two. A. Access to your data on the SSD should be faster than the hard drive B. The SSD should require more defragmentation than the hard drive C. The SSD should make as much noise as your hard drive when accessing data D. The SSD should have very similar motherboard connections as the existing hard drive interface

Access to your data on the SSD should be faster than the hard drive and The SSD should have very similar motherboard connections as the existing hard drive interface

A user has a CAD (computer-aided design) / CAM (computer-aided manufacturing) Workstation that is to be configured into a gaming PC. Which of the following would be the easiest and most effective upgrade? A. add a better sound card B. Install a TV Tuner C. Add additional L2 Cache D. Install USB 3.0 Card

Add a better Sound Card

A Basic Input Output System (BIOS) can provide a number of personal computer enhancements. Which of these would not be an advantage of installing an updated BIOS version? A. The addition of new features B. Support for new hardware C. Fix for serious functional flaws D. Addition of new operating system utilities

Addition of new operating system utilities A BIOS upgrade can do a lot of things, but it can't make additions to your operating system. The only way to add new features to the operating system is to install them from inside the OS, not from the BIOS. A BIOS upgrade can include new features like new boot password functionality or additional troubleshooting utilities. As technology changes, BIOS upgrades can add and improve the capabilities of your hardware such as maximum supported memory or support for new interface types. BIOS upgrades can fix issues associated with the interactions to the computer's hardware.

Which of these would be the best advantage of multiple power rails over single rails? A. Increases the throughput of the primary CPU B. The overall system temperature is cooler C. Adds additional power protection D. Supports higher wattage power supplies

Adds additional power protection With a single power rail, it's easy to create an overload and damage your power supply or your motherboard. With multiple rails, overloading a smaller capacity rail shuts down the power supply instead of burning up your hardware.

Which of these should your printer support to allow printing from iOS devices? A. Apple Print B. SMB sharing C. 802.11 ad-hoc mode D. AirPrint E. AppleTalk

AirPrint An AirPrint-compatible printer can support direct printing from iOS devices over a local wireless network

What does the A stand for in ADSL networking? A. Asymmetric B. Asynchronous C. Automatic D. Algorithm

Asymmetric Asymmetric Digital Subscriber Line (ADSL) is named because the download speed is faster than the upload speed (asymmetric). Since these digital signals are communicating over telephone wires, the lack of shielding means that crosstalk is often present at the provider side. This interference causes download speeds to almost always be faster than the upload speeds.

Which of these methods would be the best way to prevent someone from "shoulder surfing" when you're working on your laptop? A. Dim the brightness to the lowest level B. Adjust the display font feature to the smallest value C. Attach a filter to the front of your display screen D. Use an external display instead of the built-in LCD screen

Attach a filter to the front of your display screen A display filter can make the screen look perfectly normal to you, but the screen looks completely black to anyone who's not sitting directly in front of the screen.

A customer has a shared printer on their front desk. Both the printer and computer heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The Best solution would be to: A. remove the printer share from the network B.Attach the printer to print server C. purchases inexpensive inkjet printers for all users. D. Move the print share to another computer.

Attach the printer to a print server. - A print server, or printer server, is a device that connects printers to client computers over a network. It accepts print jobs from the computers and sends the jobs to the appropriate printers, queuing the jobs locally to accommodate the fact that work may arrive more quickly than the printer can actually handle.

What is DHCP used for? A. Automatic TCP/IP addressing B. Transferring files over a Microsoft network C. Graphical access to a remote computer D. Encrypted terminal sessions to another device

Automatic TCP/IP addressing The Dynamic Host Configuration Protocol is used to automatically configure TCP/IP addressing values on remote devices. Instead of configuring each computer manually, DHCP is used to automate the process without requiring any intervention from the end-user.

Which of these are true of an auto-switching power adapter on a laptop? A. The power adapter is only enabled when the laptop is switched on B. It only charges the battery when the laptop is switched off C. Automatically switches to the correct input voltage as needed D. It switches the CPU to a higher speed when power is available E. The laptop switches on automatically when power is available

Automatically switches to the correct input voltage as needed An auto-switching power supply can be used on both 110 volt and 220 volt power systems, and can automatically switch between one and the other. This means that you can use the same power adapter in different countries by simply changing the plug type.

Which of these things is not important to consider when performing a BIOS upgrade? A. Have a backup of the current BIOS configuration settings. B. Be sure you have your original operating system installation media. C. Have a backup of the current BIOS version binary or installation file. D. Only perform the BIOS upgrade when working with a reliable power source.

Be sure you have your original operating system installation media. Although it's always a good thing to know where your operating system CDs might be, they aren't going to be important for the BIOS upgrade process. The BIOS upgrade only modifies the boot code of your personal computer hardware, not the contents of your storage drives

In which of these would you be most likely to use UTP? A. Connection from Internet provider to cable modem B. Between buildings located 200 meters apart C. In a manufacturing facility D. Between floors of a building

Between floors of a building UTP is often used on Ethernet links that extend less than 100 meters and in areas where electrical interference is at a minimum

A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend? A.Blu-Ray writer B.DVD-RW drive C.Dual Layer DVD burner D.CD-ROM burner

Blu-Ray writer

How would a game pad commonly connect to a mobile device? A. Micro-USB interface B. 802.11n C. Gigabit Ethernet D. Bluetooth E. TRRS

Bluetooth Most mobile devices will use Bluetooth to connect with external peripherals such as game pads and speakers

A user is trying to print pictures from their camera to a PAN printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the MOST likely cause? A. The camera's Bluetooth option is not set for discoverable. B. Ink needs to be replaced in the printer. C. Bluetooth is turned off on the printer. D. The camera does not have the printer drivers installed

Bluetooth is turned off on the printer.

Performance-based question: Put these computer interface standards in order from slowest speed to fastest. Use all of the available options. A. USB 2.0 B. SATA revision 2.0 C. 802.11g D. Bluetooth version 2.0 + EDR

Bluetooth version 2.0 + EDR (3 Mbit/sec), C) 802.11g (54 Mbit/sec), A) USB 2.0 (480 Mbit/sec), B) SATA revision 2.0 (3.0 Gbit/sec)

Which of these technologies would be the best choice for finding Apple devices on the network? A. TCP sequence numbers B. Bonjour protocol C. Ping command D. Patch panel E. SSID broadcasts

Bonjour protocol Apple's Bonjour protocol is used to discover Apple devices on the LAN.

Which of these would you expect to find in a BIOS configuration? A. Boot device order B. Windows startup programs C. IP address configuration details D. Windows boot options

Boot device order The BIOS configuration settings would include the date, time, boot device order, and other system configuration values. Windows configuration settings would not be stored in the BIOS configuration

Which of these best describe the SATA connectors on 3.5" desktop drives and 2.5" laptop drives? A. Both physical data connectors are identical in size B. The laptop data connector is on the drive, but the laptop power connector is provided on an external input C. The physical SATA data and power connectors are smaller in laptop computers D. The laptop SATA connectors are the same size, but the throughput is half that of 3.5" drives.

Both physical data connectors are identical in size The SATA connectors for both data and power are small enough to work well in both a desktop and a laptop computer. The speed is also identical, and it's not unusual to move 2.5" drives between desktop and laptop computers. I also have an external SATA carrier that can accommodate both 3.5" drive and 2.5" drives in the same ports without any modifications.

Which of the following devices can be used to merge traffic between two different network topologies? A.Hub B.Bridge C.Switch D.Access point

Bridge

You're reading through the specifications for an LCD monitor, and you see a reference to "candela." What is usually referenced with this metric? A. Contrast B. Color saturation C. Brightness D. Response time

Brightness The brightness of an LCD monitor is measured in the candela per square meter. The higher the candela, the better. This is the modern definition of "candlepower," and the units are sometimes called "nits."

A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of: A. a failing backlight. B. burn in. C. a bad inverter. D. dead pixels. E. EMI.

Burn in

A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters(180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose? A. Fiber B. Coaxial C. CAT3 D. CAT6

CAT 6

Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)? A. RG-6 B. CAT3 C. RG-59 D. Multi-mode

CAT-3

Which of the following cable types is rated to transmit a MAXIMUM of 10 Mbps? A. CAT3 B. CAT5 C. CAT5e D. CAT6

CAT3

Which of the following supports a MAXIMUM frequency of 100MHz? A.Cat5 B.Cat5e C.Cat6 D.Cat6e

CAT5

A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The line connected to the expansion card is MOST likely which of the following cable types A. Coaxial B. CAT3 C. CAT6 D. Multi-mode fiber E. Single-mode fiber

CAT6

A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The line connected to the expansion card is MOST likely which of the following cable types? A. Coaxial B. CAT3 C. CAT6 D. Multi-mode fiber E. Single-mode fiber

CAT6

A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB? A. USB drive B. DVD-R C. Blu-Ray D. CD-R

CD-R

Put these in order, from the smallest capacity to the highest. A. Dual-Layer DVD-ROM, CD-ROM, Single-Layer Blu-ray disc, 8 GB USB memory stick B. 8 GB USB memory stick, Dual-Layer DVD-ROM, CD-ROM, Single-Layer Blu-ray disc C. CD-ROM, Dual-Layer DVD-ROM, 8 GB USB memory stick, Single-Layer Blu-ray disc D. CD-ROM, 8 GB USB memory stick, Dual-Layer DVD-ROM, Single-Layer Blu-ray disc

CD-ROM, 8 GB USB memory stick, Dual-Layer DVD-ROM, Single-Layer Blu-ray disc A CD-ROM capacity is generally about 700 megabytes, a Dual-Layer DVD-ROM can hold 8.5 GB, and a Single-Layer Blu-ray disc supports 25 GB of storage space.

A technician is asked to verify that a CAT5 patch cord, created by another technician, is in working order. Which of the following tools should the technician use to verify the patch cord? A. Multimeter B. Toner probe C. Loopback plug D. Cable tester

Cable tester

Which of these would be the best choice for creating an RJ45 wire map? A. Cable tester B. Multimeter C. Loopback plug D. Toner probe

Cable tester A cable tester can quickly create a wire map from an RJ45 connection. A wire map details the pin connections on each side of the cable

You have recently run a 50 meter network connection across the building, and now you'd like to make sure that the punchdowns and crimps have connected the correct pins on each side. Which of these tools would be the best way to confirm your wiring map? A. Multimeter B. Loopback plug C. Cable tester D. Null-modem plug

Cable tester Although a multimeter can provide some basic continuity testing, it's a bit more difficult when the wiring is already in the ceiling and the two ends are a far distance apart. Cable testers are specially designed with an intelligent testing device on one side of the cable, and a remote probe on the other side of the cable.

A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?A.Return the tablet to the manufacturer B.Give the user a stylus to use C.Calibrate the touch interface D.Verify touch interface connectivity inside the screen

Calibrate the touch interface

A user purchases a new touch screen table and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue? A. Return the tablet to the manufacturer B. Give the user a stylus to use C. Calibrate the touch interface D. Verify touch interface connectivity inside the screen

Calibrate the touch interface

Which of the following would BEST describe the capabilities of a 64-bit operating system?A.Capable of managing dual NICs. B.Capable of effectively managing 1TB SSD. C.Capable of managing more than 4 displays D.Capable of utilizing 128GB RAM

Capable of utilizing 128GB RAM

Which of these would be the best way to extend battery life on a mobile device? Pick two. A. Carry an extra battery pack B. Use nickel-cadmium batteries C. Use a secondary device when the first device's battery is depleted D. Use an external USB charger E. Use single-use batteries

Carry an extra battery pack and Use an external USB charger If your mobile device allows batteries to be easily removed, having an extra charged battery available can extend your talk time. Alternatively, you could use a USB-connected charger to get your existing battery back to 100% capacity.

A customer's laptop screen appears to show the correct information on the display, but the graphics and text appears blurry instead of crisp and clear. Which of these would be the most likely fix for this issue? A. Upgrade the video drivers to the latest version B. Use the Fn key to toggle between the internal and external display C. Change display resolution to match the native values D. Replace the laptop power supply

Change display resolution to match the native values An LCD display is designed to show information at a native resolution. When the resolution of the operating system does not match the native resolution, text and graphics will appear blurry or fuzzy.

Which of the following BIOS features should be enabled to increase security of the physical computer? A. Chassis Intrusion Detection B. Advanced Configuration and Power Interface C. Antivirus Software D. Temperature Monitoring

Chassis Intrusion Detection

In which of these would you be most likely to use a hotspot? A. Send low-bandwidth traffic flows over telephone lines B. Connect to Internet sites over non-terrestrial links C. Receive converged services in your home D. Connect remote business locations in a metropolitan area E. Check Internet email while driving across the country

Check Internet email while driving across the country Standalone hotspots and hotspot-enabled mobile phones allow us to use the Internet while mobile.

Which of these would be recommended options before performing a BIOS upgrade? Pick two. A. Upgrade your applications to the latest versions B. Check the BIOS release notes for any OS prerequisites C. Connect to a reliable power source D. Defragment your hard drive

Check the BIOS release notes for any OS prerequisites and C. Connect to a reliable power source You want to be sure there won't be any problems during the BIOS upgrade process, so it's useful to check any details in the release notes and connect to a reliable power source or UPS.

You've installed some new memory sticks into your PC, and now you'd like to confirm the amount of installed RAM. Which of these would be the best way to check the amount of installed RAM? A. Check the BIOS settings B. Boot with a Linux LiveCD C. Cross-reference the text on the memory modules D. Check the manufacturer documentation

Check the BIOS settings The BIOS settings can tell you exactly how much memory your computer sees when it starts up, and it's the ultimate check of how much memory you have installed. If your BIOS won't see it, then your operating system certainly won't see it

Which of these would be most likely associated with a multimeter? Pick two. A. Check wall outlet AC voltage B. Evaluate the continuity of a wire C. Calculate near-end crosstalk D. Test physical data port transmission and reception

Check wall outlet AC voltage and B. Evaluate the continuity of a wire A multimeter is a must-have tool for the technologist. Many questions about voltage and continuity can be answered in just a few minutes with a device that costs less than $20 US.

A customer had a small electrical fire in one of their older home computers but it was easily put out because there was a box of baking soda in the kitchen. In the future the customer wants to be better prepared. The customer contacts the technician for the right fire extinguisher. Which of the following should be recommended? (Select TWO). A. Class K extinguisher B. Bigger box of baking soda C. Class ABC extinguisher D. Class B extinguisher E. Class C extinguisher

Class ABC extinguisher Class C extinguisher

A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO). A. Clean and inspect the laser drum assembly B. Clean and inspect the entire paper path C. Use the printer maintenance kit to replace parts D. Replace the paper exit assembly switch E. Clean and replace the paper out sensor F. Clean the fuser cold roller and verify fuser opera

Clean and inspect the entire paper path Use the printer maintenance kit to replace parts

Which of the following would be a necessary step in performing preventive maintenance on a thermal printer? A. Replace the print head B. Apply the maintenance kit C. Clean the heating element D. Replace the toner

Clean the heating element

Which of these maintenance tasks is most suited for thermal printers? A. Clean the print head with IPA B. Replace toner cartridge C. Replace print head D. Replace ribbon cartridge

Clean the print head with IPA Isopropyl alcohol (IPA) is commonly used to clean thermal print heads, and it's often provided in a thermal printer cleaning pen.

A user notices the printer that is used for printing global shipper's labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem? A. Remove any stuck labels from the paper path B. Clean the pickup rollers and check them for wear C. Clean the print head with approved materials D. Replace and realign the print head

Clean the print head with approved materials

What part of the laser printing process removes all toner from the photosensitive drum? A. Transferring B. Fusing C. Cleaning D. Corona charging

Cleaning The cleaning process is considered either the last or the first step of the laser printing process. Before a new page can be printed, all of the excess toner must be cleaned from the photosensitive drum

Which of these laser printing steps ensures that you will not see a "ghosted" image appear down the page of your output? A. Exposing B. Cleaning C. Developing D. Charging

Cleaning The cleaning process removes any excess toner from the photosensitive drum and prepares it for another cycle through the printing process.

DNS on a client computer provides which of the following functions? A. Communicate with a remote server for user login validation B. Communicate internally with cached tables for address assignment C. Communicate with a remote server for address assignment D. Communicate with a remote server for address resolution

Communicate with a remote server for address resolution

Which of these would be a common use for NFC? A. Transferring large files from one server to another B. Backing up the contents of an operating system storage drive C. Completing a purchase at a point of sale terminal D. Connecting your phone wirelessly to your automobile E. Printing from your mobile device

Completing a purchase at a point of sale terminal NFC (Near field communication) is designed to send small amounts of information over a very limited area, which makes it perfect for payment systems

Which of these interface types commonly use a combination of three RCA connectors? A. Component video B. Display Port C. SCSI D. SATA E. Composite video

Component video Component video provides separate signals for Luminance and sync, blue, and red, and it commonly uses RCA connectors. The RCA name refers to the Radio Corporation of America, who designed the connectors in the 1940s.

Which of these would be the most likely to have a BNC connector? A. SCSI hard drive B. Component video C. Gigabit Ethernet network D. HDMI video

Component video Component video consists of RGBHV cables for red, green, blue, horizontal sync, and vertical sync signals. In many cases, component video will use BNC connectors to ensure a good connection to video devices

Which of the following for which of the following cable style connector? A. DVI B. VGA C. RGB D. Composite video

Composite video

You've just installed a new PCIe network adapter into your file server. However, when you start Windows the adapter does not appear in the Device Manager. Which of these would be the best troubleshooting task to do next? A. Confirm that the BIOS supports PCIe-based network adapters B. Confirm that the adapter is well seated in the PCIe slot C. Check the wattage of your power supply D. Install an updated adapter driver

Confirm that the adapter is well seated in the PCIe slot The easiest checks should always be done first, and not fully seating an adapter card is an easy thing to check

Which of these troubleshooting tasks would be accomplished by pinging 127.0.0.1? A. Validate that the default gateway is responding B. Confirm that the local IP stack is working properly C. Test Windows Update connectivity D. Determine round-trip time to a site across the Internet E. Identify open ports on the local device

Confirm that the local IP stack is working properly The 127.0.0.1 address is the local loopback for the device, and pinging the loopback address can confirm that your local IP stack and operating system configuration is working properly. The next steps would most likely be to ping the IP address on your network adapter and then another device on your local subnet, such as your default gateway.

One of your clients is traveling to another country, and they want to be sure their laptop will operate properly on foreign power. Which of these should you check to assist with this foreign power and voltage requirement? A. Makes sure the Windows laptop power drivers are updated to the latest version B. Confirm the power supply is switchable C. Include a BIOS setup disk inside of the laptop bag D. Test that the laptop can properly charge the battery

Confirm the power supply is switchable An auto-switching laptop power supply can be used in many different countries, although you may need an adapter to modify the connection that plugs into the foreign power outlet. With a switching power supply, you probably won't need to worry with additional power supplies when you move from country to country

In which of these cases would you be most likely to use a punch-down tool? A. Test a physical network interface B. Connect an RJ-45 connector to a CAT 5 cable C. Determine the throughput of an Ethernet link D. Connect an Ethernet cable to a patch panel E. Measure the voltage of a power supply

Connect an Ethernet cable to a patch panel Ethernet patch panels generally have a 110 block on the back and an RJ-45 connector on the front. To connect your category 5 cable to the 110 block, you'll need a punch-down tool

Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed? A. Use a multimeter to test voltage. B. Replace the laptop with a new one. C. Replace the battery. D. Connect an external display device.

Connect an external display service

A small workgroup inherits a second-hand printer without networking capabilities. Which of the following is theBEST method of sharing this resource among the workgroup? A. Connect the printer to a Bluetooth adapter in order for the users to print B. Connect the printer by using the onboard Infrared port C. Connect the printer to a user's workstation and share the device D. Connect the printer to a parallel switch box

Connect the printer to a user's workstation and share the device

A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST? A. Install the memory in the four white slots B. Install the memory in the four blue slots C. Consult the motherboard documentation D. Install the memory in slots 0 through 3 E. Fill all slots with memory

Consult the motherboard documentation

Which of these characteristics is common to laptop CPUs? A. Upgradable to newer and faster processors B. Contains integrated memory and video controllers C. Often faster than desktop CPUs D. No power management features

Contains integrated memory and video controllers An engineer of a laptop has to contend with issues such as slower processors, heat issues, power challenges, and lack of space. To work around these issues, newer laptop CPUs often integrate the memory controller and video controller in an effort to save space and power. Laptop CPUs aren't usually upgradeable, and they're often slower than comparable desktop systems.

Which of the following would be a common use of IR on a mobile device? A. Get directions B. Respond to audio commands C. Connect the mobile device to an automobile network D. Control an entertainment center E. Determine the orientation of the mobile device

Control an entertainment center IR (Infrared) capabilities have traditionally been used on laptop computers as a way to network devices and printers together, but many mobile devices use their IR features to replace the traditional media center remote controls.

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives? A. Controller firmware B. Power requirements C. File system type D. System BIOS

Controller firmware

Users have started calling the helpdesk reporting they cannot access resources on the network or the Internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router? A. SNMP B. NNTP C. DHCP D. WLAN

DHCP - Dynamic Host Configuration Protocol (DHCP) is a client/server protocol that automatically provides an Internet Protocol (IP) host with its IP address and other related configuration information such as the subnet mask and default gateway.

A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium? A.DL DVD Burner B.LTO Drive C.CD Burner D.Blu-Ray Burne

DL DVD Burner

Which of the following connectors would be found on a coaxial cable? (Select TWO). A. BNC B. LC C. IDE D. F E. ST

DNC F Connector

What type of service would commonly be used over UDP port 53? A. CIFS B. SMTP C. DNS D. RDP

DNS Domain Name Service lookups are commonly seen on udp/53.

What kind of networking technology is commonly associated with data over cable modems? A. ADSL B. DOCSIS C. ISDN D. IEEE 802.3

DOCSIS DOCSIS is the Data Over Cable Service Interface Specification, and it's the common standard used for transporting data over cable modem networks

DSL Which of the following Internet connection types is a digital form that runs over standard telephone wiring?A. Fiber B. Dial-up C. Cable D. DSL

DSL

A user wants to reduce the amount of paper consumed on a multi-function printer. Which of the followingsettings should be configured to achieve this outcome? A. Orientation B. Duplex C. Collate D. Economy ink

DUPLEX

Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data? A. DVD RW B. CD-ROM C. Tape backup D. DVD+R DL

DVD+R DL

Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data? A. DVD RW B. CD-ROM C. Tape backup D. DVD+R DL

DVD+R DL

Which of the following would MOST likely be found on a docking station versus a port replicator? A.USB Hub B.VGA Port C.PS/2 Slot D.DVD-ROM

DVD-ROM Docking stations have DVD ROM whereas Port replicator has only ports

Which of these optical storage formats can support a maximum of 4.7 gigabytes on a single layer of media? A. CD-ROM B. CD-RW C. DVD-ROM D. Blu-ray

DVD-ROM A single layer DVD can storage a maximum of 4.7 gigabytes of data, and a dual-layer DVD can double that to 8.5 GB of data.

You have a set of files that totals 7 gigabytes of information. Which optical formats can store these files on a single optical disc? Choose two. A. DVD-ROM B. CD-ROM C. Blu-ray D. Secure Digital

DVD-ROM and C. Blu-ray The DVD-ROM format can store 8.5 gigabytes in dual-layer mode, and Blu-ray can store up to 50 gigabytes in dual-layer mode. CD-ROMs max out around 700 megabytes, and Secure Digital (SD) is a flash memory format.

Which of these connectors would you most likely find a high-resolution digital video signal? A. VGA B. SCSI C. DVI D. MDMI

DVI A DVI connector can be used to send analog or digital signals to a monitor or display device

Which of these would be the most compatible with Thunderbolt? A. SATA B. FireWire C. Lightning D. DVI E. USB

DVI Thunderbolt carries both DisplayPort video and PCI Express data, and uses the same interface as Mini DisplayPort. Because of these compatibilities, it's easy to convert between digital video on a DVI interface and a Thunderbolt interface.

Which of the following adapters causes the LEAST amount of signal loss? A. VGA to DVI B. HDMI to VGA C. DVI to HDMI D. S-video to RCA

DVI to HDMI

Which of these memory types are designed to detect errors? Pick two. A. ECC B. SDRAM C. DDR D. Parity memory

ECC and Parity memory Parity memory includes an additional parity bit that helps to identify errors, but it's not designed to correct the error. Error Correcting Code (ECC) Memory can detect and correct memory errors on the fly.

A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer? A. Lightning B. KVM switch C. USB 3.0 D. Docking station

Docking station

An employee wants to work more efficiently from home. The IT manager suggests the employee consider purchasing a device that will allow use of monitor and input devices with the work laptop. Which of the following devices is MOST suitable for this purpose? A. Docking station B. Set-top box C. KVM switch D. USB hub

Docking station

What kind of device can you use with your laptop to quickly connect and disconnect your desktop keyboard, mouse, display, and other peripherals? A. PCMCIA adapter B. CardBus adapter C. Docking station D. ExpressCard adapter

Docking station A laptop docking station is usually a proprietary piece of hardware, and it's designed to quickly connect and disconnect a laptop from a set of interfaces. Often, the docking station includes additional USB interfaces, network connections, and additional mouse and keyboard interfaces.

Which of the following charateristics is generally found on docking station that port replicators do not offer? A. Replicators usually have more USB ports than docks B. Docks generally do not need separate power to function C. Docks have independent hardware that replicators lack D. Replicators have additional NIC that docks lack

Docks have independent hardware that replicators lack

A coworker has reported that someone has engaged in prohibited activity. The supervisor has asked the technician to quarantine the PC until police arrive. Which of the following should the technician do? (Select TWO). A. Allow the user to continue working B. Check for viruses C. Re-image the hard drive D. Document time/date for later reference E. Prevent users from accessing the PC F. Turn off PC

Document time/date for later reference Prevent users from

Which of these characteristics are common of lithium ion batteries? A. Charge capacity remains constant over time B. Does not handle deep discharges very well C. Lithium ion batteries are only available for laptop computers D. Li-ion service life is very long

Does not handle deep discharges very well If a lithium ion battery is discharged completely, the battery cells may short-circuit and make it dangerous to charge the battery. If the voltage does get too low, built-in safety features disable the ability to charge the battery again.

which of the following laser printer components will flip the paper to allow for printing on both sides? A. Paper registration Assembly B. Paper Pickup assembly C. Duplex assembly D. Image transfer belt

Duplex Assembly - A switch that enables a single antenna to be used to transmit and receive simultaneously or alternately. This switch can be manual or automatic, and may be in the form of a circuit, tube, or device. Used, for example, in radar. Also called transmit-receive switch.

Which of these would the most likely cause of slow transfer speeds? A. Incorrect SSID B. Device is assigned an APIPA address C. Incorrect gateway configuration D. Duplex mismatch E. Device is assigned an RFC 1918 address

Duplex mismatch Two devices communicating to each other with a mismatched duplex will connect and allow data to transfer, but you'll find that the data transfer rates will be much lower than expected

Your inkjet printer is not properly printing on both sides of the page. Which of these components would be the most likely cause of the problem? A. Printer carriage B. Print feed roller C. Duplexing assembly D. Print head

Duplexing assembly A printer's duplexing assembly provides the function of printing on both sides of a page. If there's a problem with dual-side printouts, the issue is probably associated with the duplexer

Which of these laser printer components allow the printing of information on both sides of a page? A. Duplexing assembly B. Fuser assembly C. Transfer belt D. Separation pad E. Pickup rollers

Duplexing assembly The duplexing assembly of a laser printer flips the page so that information can be printed on both sides during a single printing process.

You've recently upgraded the memory in your laptop computer, but now you notice that the signal of your wireless connection is much weaker than before. What is the most likely cause of this issue? A. During the memory upgrade process, the wireless adapter was dislodged B. The upgraded memory is not compatible with your laptop C. The memory modules are faulty D. During the memory upgrade process, the wireless antenna was dislodged

During the memory upgrade process, the wireless antenna was dislodged The antenna of your laptop's wireless connection usually wraps around the inside of the case and connects to the wireless adapter with a small antenna connector. If this antenna connector is disconnected, the wireless link will be very weak or completely unusable.

You're installing a memory upgrade into a computer, and you notice that the motherboard documentation states that ECC memory is required. Why would a computer use ECC memory? A. ECC memory is much faster than other memory types B. You can install more ECC memory on a motherboard than other memory types C. ECC memory can automatically identify and fix data errors D. ECC memory is less expensive than other memory types

ECC memory can automatically identify and fix data errors Error Correcting Code memory can identify errors and correct them on the fly. You'll often see ECC memory required on motherboards that are used for centralized servers

You've run into a problem with a computer, and during the troubleshooting process you upgraded the BIOS version of the PC. What kind of memory allows you to update the BIOS code of the computer?

EEPROM Electrically Erasable Read-Only Memory can be erased and written to many times, yet still maintain the state of the memory whithout any power source. For computer BIOS code, this is a perfect combination of constant state and upgradability.

Which of these would best describe a USB flash memory stick? A. PROM B. ROM C. SDRAM D. RAM E. EEPROM

EEPROM Flash memory can be described as electrically erasable programmable read only memory (EEPROM).

When installing multiple SCSI (Small Computer System Interface) drives in a system, which of the following is correct A. All drives must have the same SCSI ID B. Drives will be automatically assigned an ID by the controller C. Drives in the same RAID array must have the same SCSI ID D. Each drive must have a different SCSI ID

Each drive must have a different SCSI ID

When installing multiple SCSI drives in a system, which of the following is correct? A. All drives must have the same SCSI ID. B. Drives will be automatically assigned an ID by the controller. C. Drives in the same RAID array must have the same SCSI ID. D. Each drive must have a different SCSI ID

Each drive must have a different SCSI ID.

Which of these would be most commonly associated with OLED? A. Electricity creates light from organic compounds B. Refreshes the screen using a cathode C. Contains cells of noble gas and mercury D. Requires a very bright light E. Relatively slow response times

Electricity creates light from organic compounds Organic Light Emitting Diode screens provide light when an organic component is subjected to electricity

How do you enable virtualization support on an Intel CPU? A. Install a 32-bit operating system B. Turn on Hyper-Threading Technology (HTT) C. Allocate a larger amount of space to the virtualization partition D. Increase the amount of system memory E. Enable VT in the firmware

Enable VT in the firmware Intel's VT (Virtualization Technology) enables virtualization features in the CPU. This capabilities is generally enabled and disabled in the BIOS of the computer

What is the advantage of a motherboard having a ZIF socket? A. Provides the ability of upgrading a computer's BIOS through downloadable software updates B. Enables the installation and removal of CPU chips without requiring tools or excessive pressure C. Allows the installation of option cards through standardized bus interfaces D. Provides for easy installation and upgrade of standard memory modules

Enables the installation and removal of CPU chips without requiring tools or excessive pressure ZIF is an abbreviation for Zero Insertion Force, and it references a specific type of CPU socket where the CPU chip can be inserted and removed without any pushing or pulling. Since the motherboard is relatively thin and the pressure of inserting chips with hundreds of pins might cause a cracking of the circuit leads, the ZIF socket was a welcome change to the traditional CPU slots or dual inline chips.

A threaded coaxial connector used to connect to a TV tuner is MOST often referred to as which of the following? A. F-connector B. RJ-11 connector C. IEEE 1394 connector D. RJ-45 connector

F-Connector

A threaded coaxial connector used to connect to a TV tuner is most often referred to as which of the following? A. F-Connector B. RJ-11 Connector C. IEEE 1394 Connector D. RJ-45 Connector

F-Connector

Which of these would be an advantage to using an SSD? A. Increased dB B. Faster access time C. Higher video refresh rates D. Higher resolution

Faster access time A solid-state drive's primary advantage is speed. Since the storage media has no moving parts, data can be read and written at speeds well above those of traditional hard drives

Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data regarding the user? A. Fitness monitor B. e-Reader C. Smartwatch D. Smartphone

Fitness Monitor

The area for a laptop keyboard is too small to support the number of keys on a normal full-size keyboard. What laptop key is often used to extend the laptop keyboard to support additional features and keys? A. Fn B. Control C. Alt D. Opt

Fn The function (Fn) key is often used in conjunction with a normal letter or number to provide additional keyboard capabilities

Which of the following methods are commonly used to identify the precise location of a laptop computer? A. IP address B. Biometrics C. GPS radio D. RFID chip E. Smart card

GPS radio Many laptops and mobile devices now include GPS (Global Positioning System) radios to provide precise geographic location details

What partition type is required for a UEFI BIOS to boot from partitions larger than 2.2 TB? A. MFT B. GUID C. MBR D. Primary E. SSD

GUID One significant advantage of UEFI BIOS is the ability to boot from a partition larger than 2.2 terabytes when using a GUID (Globally Unique Identifier) partition type.

In which of these would you be most likely to use SNMP? A. Share a printer in Windows B. Transfer a file over an encrypted channel C. Authenticate to an X.500 directory D. Gather statistics from a network switch E. Automate the configuration of IP settings

Gather statistics from a network switch SNMP is the Simple Network Management Protocol, and it's used to view statistics and configure settings on network devices

Which of the following would give you the best possible GPS accuracy? A. Get within range of an 802.11 wireless access point B. Synchronize your clock C. Get a good view of the sky D. Keep moving while measuring GPS signal information E. Disable location mode on your mobile device

Get a good view of the sky GPS uses the signals received by multiple satellites, so a good view of the sky is an important consideration

You've been asked to upgrade the memory in a computer on the 4th floor. What's the best way to determine what kind of memory you need? A. Open the computer and examine the existing memory and available slots B. Ask the end-user what kind of memory they prefer C. Get the make and model of the computer or motherboard, and reference the manufacturer documentation D. Most memory is interchangeable. Use the corporate standard for memory modules

Get the make and model of the computer or motherboard, and reference the manufacturer documentation Your computer is especially sensitive to the type of installed memory. Incorrect memory can cause a problem during the startup process, or it can appear to work normally before suffering through random crashes. Always double check with the manufacturer's documentation before installing the RAM

Which of these characteristics would be most desirable for a home theater PC? Pick two. A. HDMI output B. Maximum number of CPU cores C. TV tuner D. SSD

HDMI output and TV tuner A home theater PC uses a small form-factor case, HDMI output, a TV tuner, and plenty of hard drive space. There's no particular requirement for high CPU utilization or high-speed storage devices in a home theater computer

You're installing a new server with a RAID array, and you need to decide how to best implement your RAID solution. What is an advantage of using hardware-based RAID over a software-based solution? A. Hardware-based RAID is less expensive B. Hardware-based RAID has better performance C. Hardware-based RAID is optimized for the operating system D. Hardware-based RAID has better integration with the operating system

Hardware-based RAID has better performance Hardware-based RAID provides its own hardware for processing and takes much of the processing away from the operating system. Although it's faster, hardware-based RAID requires the additional cost of specialized drive controllers. Hardware-based RAID is also invisible to the operating system, so there's no optimization or integration with the OS running on the hard drives.

What occurs during a laser printer's fusing process? A. The photosensitive drum inside of the laser printer is given an electrostatic charge, effectively creating a clean slate for the laser to expose an image. B. A laser "writes" the image to the photosensitive drum, reversing the electrostatic charge on the drum and creating an image to which the toner will "stick." C. Toner particles are exposed to the photosensitive drum and are electrostatically attracted to the areas charged by the laser. D. The toner on to the photosensitive drum is transferred to the paper. E. Heat and pressure melts the toner particles so they will bond with the paper

Heat and pressure melts the toner particles so they will bond with the paper. The fusing process combines heat and pressure to melt and "fuse" the toner onto the paper. Without this part of the process, the toner particles would smear and fall from the paper

Which of these would you install to maximize the efficiency of a CPU cooling fan? A. Drive-select jumper B. CPU socket C. Heat sink D. SATA data cable

Heat sink A heat sink can be used to dissipate heat in a distributed set of metal fins, allowing a CPU fan to operate with much more efficiency

Which of these cooling methods dissipate heat from a processor using thermal conduction? A. Case fan B. Remove all expansion slot covers C. Heat sink D. Run the computer without a case cover

Heat sink A heat sink is a copper or aluminum allow that is fastened to a processor. The top of the heat sink is a series of fins that transfer the heat from the processor to the relatively cool air that is pulled through the computer.

Which of these technologies is the most common choice to cool individual motherboard chips? A. Case fans B. Heat sinks C. BIOS settings D. Liquid cooling systems

Heat sinks A heat sink can efficiently dissipate heat directly from a hot component directly into a metal alloy. After the chip heat has been dissipated, the computer's cooling fans pass cooler air over the heat sink to maintain a relatively low temperature

Which of these applications would be most suited for a Nano-ITX motherboard? A. High-end gaming B. Home automation control C. Media center server D. Database server

Home automation control The Nano-ITX is a low-power motherboard that is best suited for utility functions that do not require a high-end graphics card, a fast processor, or any other application that would require a large number of computing resources.

Which of the following features allows an operating system to access multiple virtual processors? A. Hyper threading B. Integrated GPU C. L2 cache D. Multiple cores

Hyper threading

Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy? A.Hyperthreading B.Intel SSE3 C.L2 Cache D.S.M.A.R.T

Hyperthreading

At a minimum, what TCP/IP configuration parameters are required to surf web sites on the Internet using their fully qualified domain name (i.e., www.google.com)? A. IP address, subnet mask, gateway, and DNS server B. IP address, subnet mask, gateway, and NTP server C. IP address, gateway, DNS server, and NTP server D. IP address, subnet mask, DNS server, and NTP server

IP address, subnet mask, gateway, and DNS server To communicate to any address other than one that's on your own subnet, you'll need at least an IP address, a subnet mask, and the IP address of your subnet's gateway. Since you'll also be communicating to web servers with their fully qualified domain names, you'll also need the IP address of a domain name system (DNS) server to resolve those names into IP addresses.

Which digital network type uses plain-old telephone lines and was the precursor to DSL? A. Cable modem B. Ethernet C. ISDN D. Bluetooth

ISDN Basic rate Integrated Services Digital Network provides a maximum throughput of 128 kilobits per second, and works quite nicely with existing telephone wiring

Where would you be most likely to use a plenum cable? A. Between a switch and a database server B. Between floors of a building C. In the heating and air-conditioning space D. Between devices exceeding distances of 1 kilometer

In the heating and air-conditioning space A plenum cable is specifically designed for the space of a building that is used for air circulation for the cooling and heating system. This airspace is called the plenum. Plenum cable has a fire retardant and low-smoke jacket, making it a good choice for areas where fresh air may feed a fire.

Which of these would be considered an advantage of a UEFI BIOS? A. Adds new video resolution options B. Stores BIOS configuration information on flash memory C. Can boot from both hard drives and solid state drives D. Includes a pre-boot environment

Includes a pre-boot environment A UEFI BIOS comes with an advanced pre-boot environment that enables extensive troubleshooting without the requirement of an underlying operating system.

In which of these would you most commonly find static RAM? A. Main memory of your PC B. Embedded in your video adapter C. Inside your CPU cache D. In mobile storage devices

Inside your CPU cache Static RAM is very fast memory, and it's very common to find it in CPU caches.

A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this? A. Split the onboard video port B. Update the video drivers to allow for multiple monitors C. Add an adaptor to the onboard VGA port. D. Install a video card with multiple DVI Ports.

Install a video card with multiple DVI Ports.

A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this? A. Split the onboard video port. B. Update the video drivers to allow for multiple monitors. C. Add an adaptor to the onboard VGA port. D. Install a video card with multiple DVI ports

Install a video card with multiple DVI ports.

After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users? A. Install the correct drivers on the server. B. Delete and reconnect to the print queue on the client machine. C. Restart the print queues on the print server. D. Reinstall the printer drivers on the client desktops.

Install the correct drivers on the server.

A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing the motherboard? A. Reseat all power connections. B. Remove the CMOS battery. C. Install the graphics card. D. Ground to the case.

Install the graphics card.

A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT? A. Install the manufacturer's drivers B. Run Windows Updates C. Reboot the machine D. Flash the BIOS

Install the manufacturer's drivers

A technician has just installed a network card on a windows 7 computer. Which of the following should the technician do next ? A. Install the manufacturer's drivers B. Run windows updates C. Reboot the Machine D. Flash the BIOS

Install the manufacturers drivers

What kind of network is commonly used to connect a group of buildings on a single campus? A. LAN B. WAN C. SAN D. PAN E. MAN

LAN A local area network (LAN) connects devices within a single building or a group of nearby buildings that can be directly connected.

For which of the following types of printers should a technician obtain a maintenance kit containing a fuser,transfer roller, and pickup rollers? A. Thermal B. Impact C. Inkjet D. Laser

LASER

Which of these connectors would you use on a fiber link? Pick two. A. RJ11 B. LC C. BNC D. T568A E. ST

LC and ST The Lucent Connector and Straight Tip connectors are commonly used on fiber runs.

Which of these network connectors would commonly be associated with a fiber link? A. F-connector B. LC connector C. BNC connector D. RJ connector

LC connector The Lucent (or Local, or Little) Connector is a common fiber connection type. F-connectors are commonly used on RG-6/U cable, BNC connectors are used on RG-58 coax and other types of copper links, and RJ connectors are commonly used for Registered Jack copper connections

Which of the following technologies uses a Cold Cathode Florescent Lamp Inverter to backlight the screen? A. Plasma B. LCD C. LED D. OLED

LCD

Which of these display types would be most commonly used on a laptop computer? A. CRT B. Plasma C. LCD D. CRT

LCD LCD displays are very light and provide high-resolution output, which makes them perfect for the portable environment of a laptop computer

Which of these would be considered an output device? A. Digitizer B. Camcorder C. Microphone D. LCD Display E. Touch pad F. Scanner

LCD Display LCD displays are some of the most popular PC output devices.

In which of these would you be most likely to work with Common Names and Organizational Units? A. LDAP B. SNMP C. DNS D. SMB

LDAP LDAP (Lightweight Directory Access Protocol) is used to query an X.500 directory, which holds information about devices and users. This database commonly contains fields such as Common Name, Organization Unit, and Domain Component.

Which of these protocols is based on a hierarchical model and holds container objects and leaf objects? A. SMB B. RADIUS C. LDAP D. AFP E. NetBIOS

LDAP LDAP (Lightweight Directory Access Protocol) is used to read and write directories of records over a network

Modern laptop screens are much brighter because of advances in which of the following technologies? A.LED B.Batteries C.Inverter D.Plasma

LED

One of your clients is having a problem with their printer. When printing certain graphical documents, the printer will not print the page and gives an "out of memory" error. What type of printer is the client using? A. Inkjet B. Laser C. Thermal D. Dot-Matrix

Laser Unlike the other printer technologies, a laser printer must build a picture of the entire page inside of memory before it can begin the printing process. If the page contains too much information, it can use all of the available memory and give an "out of memory" error. The resulting page only contains a portion of the entire content, and sometimes the page doesn't print at all. To resolve this issue, most laser printers provide the ability to upgrade the printer memory.

A small company needs to print several color copies of the same contract to go to various departments and customers. Which of the following printers will be the QUICKEST? A. 3D printing B. Thermal printing C. Impact printing D. Laser printing

Laser Printing

Which of the following would be included when documenting the MOST recent policy on corporate behavior? A. Page numbers B. Author of the document C. A complete table of contents D. Last revision dates and version numbers

Last revision dates and version numbers

You're having problems with a serial port on your laptop, and your diagnostics software needs an external tool to help complete the testing. Which of these tools is often used for testing physical ports? A. Crossover cable B. Loopback plug C. Cable tester D. Torx driver

Loopback plug A loopback plug is a small device that plugs into an interface port and redirects all traffic sent from the interface back into the receive ports on the interface. Loopback plugs are often used in conjunction with diagnostics software that will send specific traffic patterns out the port and examine the incoming traffic to ensure it matches.

What is a disadvantage of using MAC filtering as a security feature on your wireless access point? A. Filtering limits total throughput of the access point B. MAC addresses can be spoofed C. MAC addresses aren't specific enough to provide sufficient filtering D. Many applications will not work properly through a filtered access point

MAC addresses can be spoofed Limiting access to an access point by white-listing MAC addresses can create a layer of security, but it's not enough to keep a crafty hacker from spoofing your MAC address when you aren't using it

Which of these would be most commonly used to limit access to a wireless network based on the physical address of a wireless adapter A. WPA2 B. MAC filtering C. NAT D. Port triggering

MAC filtering The physical address of a network adapter is often called the MAC address (Media Access Control address), and you can use this address on wireless networks to limit access to specific MAC addresses. This address can be easily spoofed, so this isn't a foolproof way to control access to the wireless network.

You've just received a computer from a remote office via next-day air delivery, and the PC appears to be in perfect shape. However, when starting the computer it beeps a few times and shows a black screen. You check the manual and find that the beep code refers to a problem with the CPU. Which of these would be the best next step? A. Confirm that the CPU is receiving enough power by checking the power supply voltage setting B. Boot with the Windows installation CD and run the memory check C. Swap out the CPU and try starting the computer again D. Make sure the CPU is seated securely

Make sure the CPU is seated securely It's not uncommon for parts to come loose during shipping, especially when the parts are designed to be removed. I've spent many hours dismantling freshly-shipped computers to reseat all of the connections and adapter cards. Since it's an easy process to accomplish, it's almost always your best first step

Which of these would be the best use of MAC filtering? A. Block malware downloaded from the Internet B. Manage access to a wireless network C. Allow or block network traffic based on operating system D. Restrict browser access to a category of URLs E. A firewall rule can allow or disallow certain traffic flows

Manage access to a wireless network A MAC filter is commonly used in wireless network to manage physical device access to a network access point

In which of these cases would you use a KVM? A. Printing large-format pictures B. Connecting a video camera to a desktop computer C. Managing a large group of database servers D. Deploying touch-screen computers to multiple locations

Managing a large group of database servers A KVM (keyboard-video-mouse) switch is useful when you have many separate computers nearby and you'd like to control them all from a single keyboard, mouse, and display.

Which of these is true about 802.11g? A. Operates in the 5 GHz frequency range B. Maximum throughput of 54 megabits per second C. Uses eight MIMO streams D. Backward compatible with 802.11a E. Operates at the same frequencies as 802.11a

Maximum throughput of 54 megabits per second The 802.11g standard communicates over the 2.4 GHz frequency range at 54 Mbit/s.

Which of these memory form-factors would be the best choice for the smallest mobile devices? A. SO-DIMM B. Micro-DIMM C. DIMM D. Macro-DIMM E. iDIMM

Micro-DIMM Micro-DIMM modules are some of the smallest memory module form-factors. The small form-factor of Micro- DIMM is specifically designed for small mobile devices

Which of these would be the most commonly power charging interface on an Android smart phone or tablet? A. Lightning B. USB Standard B C. Thunderbolt D. Molex E. Micro-USB

Micro-USB Android devices commonly used Micro-USB connectors as charging and data interfaces

Which of these motherboard types would be the best choice for a small form factor media center PC? A. Mini-ITX B. ATX C. ITX D. ITX

Mini-ITX The Mini-ITX is the smallest motherboard type listed above, and it includes an expansion slot to add additional features.

You are designing a computer that will fit into a small area inside of a vehicle. Which of these motherboard types would be the best choice for this system? A. ATX-Portable B. Mini-ITX C. microATX D. Mobile ATX

Mini-ITX The Mini-ITX motherboard is a small form-factor that is a good fit for confined spaces. The ATX-Portable and Mobile-ATX form factors don't actually exist. The microATX form factor does exist, but it's a bit too large to be the best choice.

Why is there a twist in twisted pair cabling? A. Adds strength to the cable B. Minimizes electrical interference C. Ensures there is always an even number of wires D. Gives the cable a round shape, making it easier to manage during installation E. Sends information twice as fast

Minimizes electrical interference The twist in a twisted pair cable keeps one of the cables always moving away from any interference. The signal across both wires is compared on the other end, and any non-matching signals are removed from the final result.

Which of these would be considered a characteristic of IPS LCD displays? A. More expensive to produce than a TN display B. Poor color representation C. Low power draw D. Fast response times

More expensive to produce than a TN display IPS (In Plane Switching) LCD displays have an excellent color representation and do not tail when touched, but they are a bit more expensive to produce than TN (Twisted Nematic) displays

The term SFF refers to which of the following? A. CPU speed B. Memory size C. Motherboard size D. HDD size

Motherboard size

What is Advanced Technology Extended? A. Motherboard type B. Hard drive interface C. Network protocol D. A wireless encryption standard

Motherboard type The ATX (Advanced Technology Extended) motherboard was standardized by Intel in 1995 and remains one of the most popular motherboard types.

A user has downloaded an image file and needs to install an application from the image. When trying to execute or open the file, an error is displayed. Which of the following should the user perform? A. Download a different file from the website B. Rename the extension of the file to a known extension C. Verify the MD5 hash of the downloaded file D. Mount the file as an emulated DVD

Mount the file as an emulated DVD

Which of these would be most likely to connect to a computer through a PS/2 connector? A. Musical interface B. External hard drive C. Mouse or keyboard D. Wired printer

Mouse or keyboard The PS/2 connector is a 6-pin mini-DIN connection designed for a keyboard or mouse, originally found on the IBM PS/2 personal computer. These days you'll connect your mouse or keyboard with the USB interface.

After making a long CAT5 cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the BEST alternative tool to determine whether there are any breaks or shorts in the cable? A. Multimeter B. Voltmeter C. Loopback plug D. Punchdown tool

Multimeter

What kind of device can monitor power changes, check cable continuity, and determine if a fuse is blown? A. Circuit Tester B. Power Supply Tester C. Multimeter D. POST Diagnostic Card

Multimeter A multimeter provides a number of useful features, including voltage and continuity measurements

After making a long CAT5 Cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the best alternative tool to determine whether there are any breaks or shorts in the cable. A. Multimeter B. Voltmeter C. Loopback plug D. Punchdown tool

Multimeter - an instrument designed to measure electric current, voltage, and usually resistance, typically over several ranges of value.

Which of these tools can be used to provide a wire map of an Ethernet patch cable? Pick two. A. Loopback Plug B. Punch down Tool C. Multimeter D. Cable tester E. Toner probe

Multimeter and Cable tester The continuity check of a multimeter is useful for building a wire map, although it's much faster to use a cable tester's wire map feature

You are planning a network installation on the floor of a manufacturing facility, and you expect the network run will be less than 100 meters. Which of these cabling types will be the best choice to guarantee that the manufacturing equipment will not electrically interfere with the network link? A. STP copper B. Multimode fiber C. Single-mode fiber D. UTP copper

Multimode fiber Third-party equipment can often interfere with copper cabling, even when that cabling has additional shielding. To guarantee that no electrical interference will be a problem, you must use a fiber connection. If the connection is less than 2 kilometers, a best-practice is to use less-expensive multimode fiber over single-mode fiber

What network configuration is commonly used to convert a number of internal IP addresses to a single external IP address? A. Network Address Translation B. Virtual Private Networking C. Subnetting D. DHCP

Network Address Translation Source Network Address Translation is commonly used to convert a private IP address to a public IP address for Internet communication

Which of the following would not commonly use a Bluetooth connection with a mobile devices? A. Headset B. Health monitor C. Network attached storage D. Automobile integration E. External speakers

Network attached storage A Bluetooth network is a low-speed personal area network (PAN), and would not commonly connect to any network attached storage (NAS) devices

Which of these would be most associated with an SC connector? A. Cable modem connection B. Network link between campus buildings C. Laser printer connection D. Laptop power adapter E. 802.11n access point

Network link between campus buildings The SC, or Subscriber Connector/Standard Connector/Square Connector, is a common fiber optic connector type. If you're extending the network link over a long distance, you'll probably use a fiber optic link

In a traditional Northbridge/Southbridge motherboard architecture, where would you expect to see the video adapter connected? A. Northbridge B. Southbridge C. FSB D. Memory bus

Northbridge If it's a part of the computer that needs a lot of bandwidth, then you can bet that it's connected to (or near) the Northbridge. Lower bandwidth devices are often found near the Southbridge.

Which of these would also be described as the memory controller hub? A. Southbridge B. Front-side bus C. GPU D. Northbridge E. CPU cache

Northbridge The northbridge connects the CPU to memory, and it's often described as the memory controller hub

A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue? A. Failed Operating System B. Faulty mouse C. Faulty CPU D. Not enough memory

Not Enough Memory

One of your associates asks you to ping a server in your DMZ. What is the purpose of this request? A. Determine the number of hops between your workstation and the server B. Measure the bandwidth utilization between your workstation and the server C. Determine login permissions to the server in the DMZ D. Check the availability of the server

One of your associates asks you to ping a server in your DMZ. What is the purpose of this request? A. Determine the number of hops between your workstation and the server B. Measure the bandwidth utilization between your workstation and the server C. Determine login permissions to the server in the DMZ D. Check the availability of the server

Which of the following network types uses IrDA (infrared data association) for communication? A. MAN B. WAN C. PAN D. LAN

PAN

What kind of network is commonly used inside of an automobile? A. WAN B. LAN C. MAN D. PAN

PAN A personal area network (PAN) is a network that's localized to an individual's personal area. An example of a PAN is the Bluetooth network that's used in an automobile to integrate a mobile phone with the automobile speakers and microphones

Which of these best describes a Bluetooth network? A. LAN B. WAN C. PAN D. MAN

PAN Bluetooth falls into the category of a personal area network, or PAN. Bluetooth is designed for voice and data, and it's best when all of the Bluetooth devices are in the same general vicinity.

The PCI Express bus architecture sounds similar to the PCI bus architecture. What is the primary architectural difference between PCI and PCI Express? A. PCI provides for higher throughput than PCI Express B. PCI is a parallel bus architecture and PCI Express is a serial bus architecture C. PCI has more communication lanes than PCI Express D. PCI is a newer specification than PCI Express

PCI is a parallel bus architecture and PCI Express is a serial bus architecture Although it seems that a serial connection would provide slower throughput, PCI Express is actually the faster of the two architectures.

Which of these motherboard bus types is designed for servers and has a throughput of 1,064 MB/s? A. PCI-X B. PCI Express C. PCI D. miniPCI

PCI-X Since servers often require large bandwidths for networking and storage, an extension to the PCI standard was created to fill this need. Today, most servers will use PCI Express for their high-bandwidth applications

Which of these send traffic across serial "lanes" on a computer bus? A. PCIe B. PCI C. PCI-X D. Mini PCI

PCIe Unlike other parallel bus communications, PCI Express uses serial connectivity with dedicated "lanes" to transfer traffic across the bus.

Which bus type uses full-duplex lanes to provide communication between devices? A. PCI-X B. mini PCI C. PCIe D. AGP

PCIe PCI Express (PCIe) is a serial bus, unlike the parallel bus of PCI or PCI-X. With the serial connectivity, a device can communicate at top speed instead of being limited by the slowest device on the bus

You want to upgrade the video on your new computer to the fastest possible speed available. What type of adapter card interface would you expect to find on this new video adapter? A. PCI B. ISA C. PCIe D. Firewire

PCIe PCI Express (PCIe) is the fastest interface type available on today's modern personal computers. Because of the speed of the bus and the smaller relative size over previous interface types, PCI Express is expected maintain its popularity for the near future.

Which of these components would be most commonly associated with a 6-pin power connector? A. PCIe video adapter B. SSD C. CPU fan D. Primary motherboard power

PCIe video adapter Both 6-pin and 8-pin power options are available to provide additional power to PCI Express devices that need to supplement power from the motherboard. It's common to use these power connectors on devices such as PCIe video adapters.

An older laptop does not have Wi-Fi capability but has some rectangular slots on its side. Which of the following is the port that would take a Wi-Fi card in this laptop? A.SODIMM B.PCMCIA C.SD D.Compact flash

PCMCIA

Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections? A. RJ-45 B. Parallel C. RJ-11 D. BNC

Parallel

Which of these would be the best description for a mobile device that measures between 5.5 inches and 7 inches diagonal? A. Wearable technology B. Tablet C. E-reader D. Phablet E. GPS

Phablet A phablet (phone/tablet) is a device that's not small enough to be a traditional smart phone, but not large enough to be a traditional tablet. These devices serve the niche of people who don't need a small phone and would also like the features of a tablet

A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend? A. Tablet B. Smart camera C. Phablet D. Web camera

Phablet (a smartphone having a screen which is intermediate in size between that of a typical smartphone and a tablet computer)

Which of the following would be a common advantage of using a mobile device docking station? A. Increases the overall storage of the mobile device B. Increases the number of physical interface ports C. Protects the screen from scratches D. Adds an additional security layer E. Places the phone upright when not in use

Places the phone upright when not in use Most mobile device docking stations place the phone upright while charging the battery and synchronizing data

QUESTION 188Which of the following displays has the HIGHEST Hz frequency? A.Plasma B.LED C.CRT D.LCD

Plasma

Which of the following display types is MOST likely to have problems with light and glare? A. Plasma B. LED C. OLED D. LCD

Plasma

Which of the following cable types designates that it can safely be run through a drop ceiling?A.STP B.Plenum C.CAT5e D.UTP

Plenum

Which of the following cable types should always be used through life safety areas? A.PVC B.Plenum C.ST D. FIBER

Plenum Plenum cable is fire retardant. That's why it should be used through life safety areas. It doesn't produce hazardous smoke when burned

Which of the following cable types designates that it can safely be run through a drop ceiling ? A. STP B. Plenum C. CAT5e D. UTP

Plenum - Plenum rated cable has a special insulation that has low smoke and low flame characteristics

Which of the following ports is used for POP3 traffic by default? A. 25 B. 110 C. 143 D. 443

Port 110

Which of the following ports is used by default for IMAP traffic? A. 53 B. 110 C. 143 D. 443

Port 143

Which of these would be the best way to start your BIOS configuration? A. Start your computer with the Windows installation media, and choose Diagnostics B. Control Panel / Administrative Tools / BIOS Config C. Press the system setup key during the boot process D. Use MSCONFIG to view your BIOS settings

Press the system setup key during the boot process Every computer shows a startup splash screen that prompts to press a key to start the BIOS configuration program. This key is usually F2, Delete, or another key combination

Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured? A. Channels B. DHCP C. Port forwarding D. Firmware

Port Forwarding

Which of these characteristics would be most important for a CAD/CAM workstation? Pick two. A. Powerful processor B. High-end video C. Enhanced audio D. HDMI interfaces E. TV tuner

Powerful processor and High-end video A graphical workstation needs a high-end video adapter and plenty of CPU processing. A graphics workstation doesn't require enhanced audio or a TV tuner, and the type of video interface is not a critical consideration.

Which of these would best describe a laptop inverter? A. Connects the laptop to the main power outlet B. Powers the LCD backlight C. Charges the Li-ion laptop batteries D. Must be discharged before working inside of the laptop E. Required for USB power

Powers the LCD backlight The fluorescent backlights for an LCD display require AC power, so the display inverter will convert the laptop's DC power to AC.

Which of these is an important consideration when replacing paper on an impact printer? A. You cannot use multi-part forms B. Laser printer paper cannot be used in an impact printer C. Pre-printed forms must be carefully aligned D. The printer must be calibrated before adding more paper E. Pre-printed forms align automatically

Pre-printed forms must be carefully aligned An impact printer uses either friction feed (for single sheets) or tractor feed for paper that uses holes on each side to pull the paper through the printer. Multi-part paper can be used, and pre-printed forms must be carefully aligned so that everything will print in the correct position on the paper

Which of these best describes the use of the NX bit? A. Improves CPU throughput B. Adds additional network verification checks C. Prevents code from running in protected memory locations D. Allows multiple applications to run simultaneously

Prevents code from running in protected memory locations The NX bit (No-eXecute bit) is used to prevent malicious code from executing in protected memory locations. Intel calls this the XD bit (eXecute Disable), and AMC refers to this bit as Enhanced Virus Protection

The output from a graphics program to a laser printer shows a thin black streak that runs the length of the page. What's the first thing you should do to troubleshoot this problem? A. Reinstall the graphics program B. Clean the corona wire C. Print a test page D. Replace the toner cartridge

Print a test page Before going through the process of replacing cartridges and reinstalling software, you should always eliminate the easiest problems first. Printing a test page is simple and quick, and it will tell you immediately if the problem is related to the printer or the graphics application. You may still ultimately need to replace cartridges and/or clean the printer, but that shouldn't always be your first option

You're planning to update your BIOS to a new version, and you'd like to make sure you don't lose any of your current BIOS settings. What's the best way to guarantee a good backup of your BIOS information? A. Use the built-in BIOS backup utilities B. Print each BIOS configuration screen, copy the parameters down manually with pen and paper, or take pictures of each screen C. Third-party applications can image the entire drive, including the BIOS settings D. The BIOS is hardware based, and doesn't require a backup

Print each BIOS configuration screen, copy the parameters down manually with pen and paper, or take pictures of each screen The BIOS is software that starts when your computer is powered on. If the BIOS configuration is incorrect, your hardware may not work properly or perform effectively. There's often no built-in BIOS backup utility, and third-party software isn't designed to backup a BIOS. In many cases, the fastest solution is to simply write down the important BIOS settings on a piece of paper or take pictures with a mobile phone

The output from your dot-matrix printer appears to show missing or incomplete characters. Which of these would be the most likely cause of this issue? A. Print ribbon is worn B. Impact printer paper is required C. The computer is sending incomplete data to the printer D. Print head is faulty

Print head is faulty The print head of a dot-matrix printer is made of many small pins, and a bad print head may cause some of these pins to stop working.

If you're copying a file from the command line to a printer interface, which of these best describes the method used to create the file? A. Print to PDF B. Print to XPS C. Print to file D. Print to imag

Print to file A file created with "Print to File" is specific to a printer model. To print the file, you'll need to manually copy it to a printer interface that's compatible with the original printer type

A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer? A.Printers and Devices B.Devices and Printers C.Printers and Faxes D.Devices

Printers and Faxes

Which of the following would not be a common characteristic of an e-reader? A. Uses electronic paper for reading in direct sunlight B. Provides extensive hardware upgradablity C. Communicates over WiFi and mobile networks D. Can include app and music features E. Has exceptionally long battery life

Provides extensive hardware upgradablity Although an e-reader can provide a number of useful features, the ability to perform any significant hardware upgrade is often very limited

What of these tools would be the most appropriate when working with 110 blocks? A. Punch-down tool B. Loopback plug C. Multimeter D. Crimper

Punch-down tool The punch-down tool punches wires into a patch panel block, where tiny blades cut through the insulation and make direct contact to the copper wire inside

A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?A.Punchdown B.Loopback plug C.Multimeter D.Crimpe

PunchDown

A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which following tools would best be used to connect the cable to the wall jack. A. Punchdown B. Loopback Plub C. Multimeter D. Crimper

Punchdown - A punch down tool, also called a krone tool, is a hand tool used to connect telecommunications and network wires to a patch panel, punch down block, keystone module, or surface mount box. The "punch down" part of the name comes from punching a wire into place using an impact action

A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation? A. Loopback tool B. Multimeter C. Punchdown tool D. Toner probe

Punchdown Tool

Which of the following terms is MOST likely associated with a modem connection? A. RJ-11 B. 802.11g C. RJ-45 D. IEEE 1394

RJ-11

Assuming the same disk array hardware, which of these might be a reason to choose RAID 0 instead of RAID 1? A. RAID 0 provides more available storage space than RAID 1 B. RAID 0 provides more redundancy than RAID 1 C. RAID 0 is more secure than RAID 1 D. RAID 0 includes built-in data security

RAID 0 provides more available storage space than RAID 1 RAID 0 splits files between drives, using all available disk space. RAID 1 duplicates every file, providing high redundancy but only half of the total disk space can be used for storage

Which of the following RAID types uses a drive mirroring algorithm? (Select TWO). A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 6 E. RAID 10

RAID 1 RAID 10

You need to design a drive array that will continue to operate if any drive fails. Which RAID types fit this requirement? Pick two. A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 1+1

RAID 1 and C. RAID 5 RAID 0, or striping, provides high performance but a single drive failure breaks the array. RAID 1 and RAID 5 both continue to operate, even if a single drive fails

Which of these RAID types create an exact duplicate of data across physical drives? Pick two. A. RAID 0 B. RAID 1 C. RAID 2 D. RAID 5 E. RAID 1+0

RAID 1 and E. RAID 1+0 RAID 1, or mirroring, is an exact duplicate of all data across multiple physical drives. RAID 1+0 combines mirroring and striping to create a RAID 0 striped set of data that is duplicated across multiple RAID 1 mirrored drives.

Which of these RAID types provide redundancy when a drive fails? Pick two. A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 11

RAID 1 and RAID 5 RAID 1 (mirroring) and RAID 5 (striping with parity) both provide redundancy if you lose a hard drive. RAID 0 (striping) provides high performance, but there's no redundancy if a drive crashes.

Which of these components would normally NOT connect directly to a southbridge? A. USB ports B. RAM C. Floppy drive D. Mouse

RAM In any personal computer, the connection between RAM and the CPU runs at very high speeds through the northbridge. In many memory-intensive applications, the speed of the communication between RAM and the CPU is often the determining factor. The faster the memory bus and front-side bus, the faster the computer

A customer needs to run several virtual machines on their design workstation to work on cross platform software. Which of the following should be maximized to improve workstation performance? (Select TWO) A.Cooling fans B.RAM C.Number of CPU cores D.Storage space E.PCIe slots

RAM Number of CPU cores

Which of the following diagnostics is performed at POST (Power on Self Test)? A. RAM Self Check B. Temperature Check C. Hard Disk Parity Check D. Plug and Play Compliance Check

RAM Self Check

Which of these characteristics would be the most important when designing a virtualization workstation? Pick two. A. High-end graphics adapter B. RAM C. CPU cores D. HDMI output

RAM and CPU cores Virtualization of multiple operating systems requires plenty of memory and CPU power, but not necessarily any advanced video capabilities or HDMI output.

A technician, Joe, is working on a small form factor PC and needs to install an additional NIC card. Upon closer inspection, Joe notices that he cannot close the case with the new NIC installed. Which of the following cards does Joe need to complete the installation? A. FireWire card B. Parallel card C. Storage card D. Riser card

RISER Card

Which of the following connector types does CAT5e require to connect it from a PC to a switch or router? A. RJ-45 B. RJ-11 C. BNC D. LC

RJ 45

A customer has purchased a 1TB internal hard drive. The customer would like to have it installed as a data drive in their existing system. The technician discovers there is no spare power supply connector for the new hard drive. Which of the following would enable the technician to EASILY accomplish the task? (Select TWO). A. Replace the existing hard drive. B. Replace the power supply. C. Remove the floppy disk. D. Remove the CD-ROM. E. Split an existing power connection

Remove the CD-ROM. Split an existing power connection.

Which of these would be the best way to recover data from a laptop that has a faulty motherboard? A. Connect the laptop to another device through an Ethernet connection B. Remove the storage device from the laptop and install it into an external disk enclosure C. Boot to a DVD-ROM and perform a data backup D. Use the manufacturer's utility disk to gain access to the data partition E. Restore from backup to an identical laptop make and model

Remove the storage device from the laptop and install it into an external disk enclosure An external disk enclosure can be used to gain access to many storage devices, even if the original desktop or laptop computer was not available.

What kind of networking device makes forwarding decisions based on IP addresses and is often used to connect diverse network types? A. Switch B. Router C. Hub D. Gateway

Router A router connects different IP subnets to each other and makes routing decisions based on IP addresses.

Which of these components would you commonly find associated with the Southbridge? A. SDRAM B. SATA interfaces C. PCI Express video adapter D. Main CPU

SATA interfaces The Southbridge handles the relatively slower devices, such as keyboards, mice, storage drive interfaces, USB ports, and network interfaces.

Which of these interface types provide the fastest throughput? A. SATA revision 1.0 B. USB 2.0 C. FireWire 400 D. Fast Ethernet

SATA revision 1.0 Although SATA revision 1.0 is the relatively old first-generation of SATA technology, the 1.5 gigabits per second of throughput exceed the other technologies listed here: SATA revision 1.0 = 1.5 gigabits per second, USB 2.0 = 480 megabits per second, Firewire 400 = 400 megabits per second, and Fast Ethernet = 100 megabits per second (200 megabits per second using full-duplex).

A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing? A.SATA B.SCSI C.USB D.EIDE

SCSI

Which of these is commonly associated with the memory modules in today's modern PCs? A. SDRAM B. ROM C. RDRAM D. SRAM

SDRAM Synchronous Dynamic RAM (SDRAM) is the type of memory used on our DDR memory modules. ROM is read-only memory, and it's commonly associated with our startup BIOS software. RDRAM refers to the nowoutdated Rambus DRAM, and SRAM is the static RAM commonly used in our processor caches.

Which of these protocols would be most likely associated with a Windows file transfer? A. LDAP B. FTP C. SMB D. SFTP

SMB Microsoft uses SMB (Server Message Block) to provide file and printer sharing in the Windows operating system.

Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN A. IMAP B. SMB C. SSH D. RDP

SMB (server message block)

You need to upgrade the memory in your laptop computer. Which of the following memory types would be the best choice for this upgrade? A. ExpressCard B. SSD C. DIMM D. Virtual E. SO-DIMM

SO-DIMM A laptop computer requires a smaller form-factor for practically all components, including the memory modules. The SO-DIMM form factor is about half the size of traditional desktop DIMMs, making it a good choice for these mobile platforms

A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice? A. DIMM B. RIMM C. SIMM D. SODIMM

SODIMM

Memory type primarily used in laptops? A. SDRAM B. DDR2 C. ECC D. SODIMM

SODIMM (small outline dual in-line memory module)

What kind of memory is commonly used in processor caches? A. DRAM B. EEPROM C. SRAM D. SDRAM

SRAM Static RAM (SRAM) is very fast memory, but very expensive memory. It's often used in L1, L2 and L3 processor caches.

What memory type is often used as L1 cache memory? A. SRAM B. DRAM C. SDRAM D. RDRAM

SRAM Static RAM is commonly used for L1, L2, and L3 cache memory

Which of these would be most likely attached to a Molex connector? A. SSD B. USB device C. Motherboard power D. Printer connection

SSD A Molex connector is commonly used to connect peripheral devices on the inside of a computer case

Which of the following internet connection types has the highest Latency? A. WiMAX B. Satellite C. Fiber D. Dial-up

Satellite - Latency is the amount of time a message takes to traverse a system. In a computer network, it is an expression of how much time it takes for a packet of data to get from one designated point to another. It is sometimes measured as the time required for a packet to be returned to its sender

A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task? A. Fast Boot B. UEFI Admin Password C. Secure Boot D. Legacy Boot

Secure Boot

A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting the boot order in the UEFI BIOS to the internal DVD-RW drive, the laptop still boots into Windows. Which of the following settings needs to be adjusted in order for the laptop to boot from the DVD-RW drive? A. TPM B. Virtualization C. Secure boot D. UEFI BIOS password

Secure Boot

When a technician is planning to replace a laptop hard drive, the technician will need to: A. select a drive that is the correct form factor. B. choose the correct drive cache size for the laptop. C. also upgrade the memory. D. verify voltage requirements.

Select a drive that is the correct form factor

Which of these would you expect to occur as a network connection distance increases? A. Network throughput increases B. Light in a fiber optic strand becomes more focused C. Signal strength degrades D. Signal frequencies increase

Signal strength degrades The farther you get from the source of a signal, the weaker the signal becomes

Which technology allows many different IP addresses to communicate to the Internet using a single external IP address? A. Source Network Address Translation B. Domain Name Services C. Port Forwarding D. Dynamic Host Configuration Protocol

Source Network Address Translation Source NAT is used in nearly every home router, as well as every small, medium, or large enterprise network. Source NAT is also called PAT (Port Address Translation

Which part of the PC architecture commonly manages the control of keyboards, USB interfaces, and hard drive controllers? A. Southbridge B. Super I/O Controller C. PCI Express D. Northbridge

Southbridge Since the Northbridge handles all of the high-speed bus connections, most of the lower-speed components are managed by the Southbridge

Which of these would commonly connect to a computer with a TRS connection? A. Speakers B. Keyboard C. Mouse D. External hard drive E. Printer

Speakers The Tip/Ring/Sleeve connector is commonly used to connect analog audio devices

ESD mats are useful for protecting against which of the following hazards? A.Chemical burns B.Electromagnetic interference C.RF interference D.Static buildup

Static Buildup

Which of these network technologies forward traffic based on the MAC address of the destination station? A. Switch B. Router C. Hub D. VPN Concentrator

Switch A network switch uses the hardware address to determine where traffic is forwarded. Because of this operation, switches are often called multi-port bridges

Which of these would best describe the functionality of a WAP? A. Switch B. Router C. Gateway D. Proxy

Switch A WAP (Wireless Access Point) makes all of its forwarding decisions based on MAC addresses. This is the same forwarding decision made by a bridge or a switch

What type of power supply can operate in different countries that have different voltages? A. High-voltage B. Primary C. Notched D. Switching

Switching A switching power supply can be used for both 110 volts and 220 volts, making it easy to go between different power standards without changing the power supply or modifying the power source

Your organization maintains some large databases that require frequent backups. These databases are currently approaching 10 terabytes of data, and they're constantly growing in size. The database backups usually occur every week, but sometimes a backup is required more frequently. For legal and compliance reasons, the backups must be stored for at least six months. Which of these media would be the best fit for your backup requirements? A. Network attached storage (NAS) arrays B. DVD-ROM C. Tape D. Solid state disk

Tape A tape backup is the best fit for this requirement because of the large amount of storage required and the length of time that all of this media must be archived. NAS would require a massive amount of storage, and you'd need to invest in a lot of disk drives to keep the archives for six months. DVD-ROMs and solid-state disks aren't large enough to reasonably store this much information in a single backup

Each time you turn on your computer, you get a message that the BIOS configuration has been set to the defaults and must be reconfigured. Which of these would be the most likely reason for this message? A. The BIOS has just been upgraded B. The BIOS configuration must be periodically updated C. The BIOS battery is no longer charged D. An upgrade is now available for the BIOS

The BIOS battery is no longer charged The battery that maintains the BIOS configuration will eventually lose its charge, which means that the BIOS configuration will only be maintained while the computer maintains a power source

You need to install two SATA drives into a new computer system. What determines which drive has boot priority? A. The jumpers on the drive B. The location of the drive on the cable C. The BIOS setting D. The cable select option

The BIOS setting With SATA drives, a single drive is connected to a single port on the motherboard. There are no cable settings or jumpers required to set priorities. You can change the boot priority of the drives from the configuration options in your PC's BIOS.

When looking over the specifications of a new computer, the front-side bus (FSB) speed is prominently displayed. Why is the front-side bus important? A. The FSB describes the overall speed of the computer. B. The FSB describes the speed of the bus between the hard drives and the CPU. C. The FSB describes the speed of the bus between the northbridge and the CPU. D. The FSB speed is a marketing statistic that has very little practical meaning

The FSB describes the speed of the bus between the northbridge and the CPU. During the normal operation of a PC, the communications path between the CPU and the memory controller (the northbridge) is heavily utilized. The front-side bus is the communications path that handles all of this traffic, so it stands to reason that the speed of this communications link is a significant factor in the overall speed of a computer. Most PC technical specifications will include the speed of the FSB to assist with speed comparisons between systems.

During the troubleshooting of a remote computer called server1.example.com, you perform this command: > tracert server1.example.com What information can you gather from this network troubleshooting command? Pick two. A. The IP address of the remote computer B. The IP addresses of devices connected to the remote computer C. The IP and network adapter configuration of the remote computer D. The route between your computer and the remote computer

The IP address of the remote computer and D. The route between your computer and the remote computer The tracert command traces the route through the network between your computer and the remote device. If you provide the name of a server on the command line, the tracert command will perform a DNS lookup and show both the name of the server and its resolved IP address as part of the trace output

You've just purchased a new laptop computer, but everything shown on the LCD display looks just a bit blurry. What is the most likely cause of this problem? A. The video driver is faulty B. The LCD display is faulty C. The LCD resolution is incorrect D. The BIOS settings are incorrect

The LCD resolution is incorrect Every LCD display has a native resolution that provides clear and crisp output. If the resolution is set to a resolution other than the native resolution, the screen will appear just a bit fuzzy or slightly blurry

Which of these statements about PCI Express is not true? A. PCI Express uses unidirectional serial "lanes" to communicate. B. PCI Express version 1.x can range in speed from 250 megabytes per second to 8 gigabytes per second. C. The PCI Express bus is 64-bits wide. D. PCI Express standard is used in laptops as the ExpressCard interface

The PCI Express bus is 64-bits wide. The PCI Express standard is based on point-to-point serial connections rather than the parallel bus technology that we've seen with previous bus standards. The links between PCI Express devices are called "lanes."

A gaming PC has been built from components. The system is getting power but there is no video on the display. Which of the following is the MOST likely cause of the issue? A.The display is defective and needs to be replaced. B.The SATA controller is disabled in the BIOS. C.The PCIe 6-pin power cable is not connected to the high-end video card. D.The CPU is not powerful enough to provide adequate speed to the system

The PCIe 6-pin power cable is not connected to the high-end video card.

A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Ann reports that this started after she installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the following is MOST likely the issue? A. The video card has 3D acceleration disabled. B. The hard drive is IDE instead of SATA. C. The hard drive needs to be repartitioned. D. The PSU is underpowered for the system.

The PSU (power supply unit) is underpowered for the system.

A computer power supply is sized by the capacity of watts. What does a watt represent? A. The frequency of the alternating current B. The electrical potential of the direct current C. The amount of energy transferred by the power supply D. The physical size of the power supply

The amount of energy transferred by the power supply A watt is a measurement of work done by the device, and the "capacity" of a power supply is measured by the number of watts that can be supported.

You have recently upgraded the CPU in one of your servers, including a heat sink and a CPU fan. Unfortunately, the temperature of the CPU is getting very hot during normal operation. Which of these is most likely the cause of this overheating? A. The CPU configuration in the BIOS is misconfigured B. The CPU is not the correct type for your motherboard C. The amount of thermal paste is insufficient D. The processor is faulty

The amount of thermal paste is insufficient The thermal paste creates a thermal connection between a component and a heat sink. Without enough thermal compound, the heat from the component will not properly conduct to the heat sink, and the component will be much hotter than necessary.

You're upgrading a laptop's internal wireless card by replacing an 802.11g adapter with an 802.11n adapter. After installing the new adapter card, the drivers install properly but you're not getting any signal. You ultimately replace the original card, but now it's not seeing any wireless signal. Other devices on the wireless network are working perfectly. Which of these is the most likely cause of this issue? A. The 802.11n network is too strong for the laptop B. The 802.11n adapter has damaged the adapter slot C. Both adapters are faulty D. The antenna wires are damaged

The antenna wires are damaged The antenna wires inside of a laptop case are very small and can be accidentally damaged if too much pressure is used to remove or attach them to the adapter card. Since the wires usually run around the LCD display, it's also a challenge to replace them!

In which of these cases would apply best to a plenum cable? A. The cable meets strict fire safety standards B. There's additional shielding against electromagnetic interference C. The network link extends a maximum of 2 kilometers D. The cable is used for both television cable and broadband Internet

The cable meets strict fire safety standards The plenum is the enclosed area in the ceiling, and any cables that are in the plenum need to meet additional fire safety standards.

You've just installed a new motherboard. The computer appears to be working properly, but none of the status lights on the outside of the computer appear to be working. Which of these is the most likely cause of the problem? A. The lights are faulty B. The motherboard is faulty C. The new motherboard is incompatible with the case lights D. The case lights are not connected to the motherboard

The case lights are not connected to the motherboard Although a disconnected set of wires is the most likely cause, it's even more likely because of the other options. All of the lights failing at once isn't very likely, and it's just as unlikely that all of those connections on the motherboard are also faulty. Since the case lights are almost universally compatible with motherboards, there's only one likely choice left.

Which of these would be the best fit for ECC memory? A. The computer is used for Internet browsing and office suite software B. The computer is a database server that provides services for hundreds of simultaneous users C. The computer is a standalone kiosk used for electronic job applications D. The computer is used in a lab for testing in-house applications prior to formal release

The computer is a database server that provides services for hundreds of simultaneous users Error-Correcting Code (ECC) memory is often seen in high-end motherboards that provide important services or software functions. Unlike normal parity memory, ECC memory can find and fix errors. ECC memory generally costs more, so you usually see motherboards designed for ECC memory when there's a specific need.

One of your customers is complaining that their brand new laptop LCD display is not as crisp as their previous laptop. After examining the screen, you agree that the text and graphics appear fuzzy and are less detailed than the older laptop. What is the most likely cause of this issue? A. The laptop display is faulty B. The video drivers are for a different video adapter card C. The configured resolution does not match the LCD screen's native resolution D. The newer high-resolution LCD displays are not as sharp as older models

The configured resolution does not match the LCD screen's native resolution If a non-native resolution is used on an LCD display, the screen will appear to be fuzzy. After selecting the exact resolution of the display, the information will appear sharp and crisp.

What is a display's contrast ratio? A. The number of times a screen is redrawn B. The resolution that exactly matches the number of pixels on an LCD C. The difference between black and white D. The brightness of a display E. Pixel width x pixel height

The difference between black and white The contrast ratio is the measurement between completely black and completely white on a display. A wider range is a better measurement of the overall color capabilities of a display

While working on your desktop computer, you notice that the display driver configuration is set for 60 Hz. What does this mean? A. The display will update the contents of the screen 60 times every second B. The display will output a display brightness of 60 hertz C. The display will only work on computers that provide a 60 hertz signal D. The display is using a power source of 60 hertz

The display will update the contents of the screen 60 times every second The display refresh rate is represented in hertz, which is the number of times an event occurs in a single second. The display adapter and the display itself must be able to synchronize the refresh rate to the same value, or the display will not function. Although this display is currently set to 60 hertz, the display may be able to function at many different refresh rates.

You've recently performed a memory upgrade on your desktop computer, but now the storage drive access light is no longer working. Which of these would be the most likely cause of this issue? A. The drive access LED wires were disconnected from the motherboard B. The memory is incompatible with your storage device C. The memory requires heat sinks to lower the temperature for the storage devices D. All of the storage content is now cached to memory E. The drive access lights are damaged

The drive access LED wires were disconnected from the motherboard There are a number of wires that run from the motherboard to the computer case, and the LED lights for power and drive access are two common connections

You've just installed a new SATA disk, but you find that you are only getting half of the expected throughput. What is a likely cause of this issue? A. The disk has a hardware fault B. The drive is jumpered to the 150 MB/sec speed option C. The SATA disk is connected to a PATA controller D. The Windows disk driver needs to be updated

The drive is jumpered to the 150 MB/sec speed option Many SATA disks contain a jumper that enables the original (and slower) 150 MB/sec throughputs for compatibility with older hardware. If you're not seeing the throughput you'd expect, check the jumpers on the drive.

What would you expect to occur if you did not connect the hard drive status wires to your new motherboard installation? A. The drives would work normally, but you will not see any status lights B. The other motherboard components will work normally, but the hard drives will not operate C. The motherboard will not pass POST D. Only one hard drive will operate properly on this motherboard

The drives would work normally, but you will not see any status lights The hard drive status connection on the motherboard is simply to light the LED when hard drive activity occurs. Although the lights are useful to see, they don't have any operational functionality at all.

You have been using your desktop computer for about a year, but you've found that the system will sometimes power off unexpectedly and abruptly if you are watching streaming videos. The shutdown always occurs when the computer is very busy; it does not shut down if the system is idle. Which of these would be the most likely cause of this issue? A. The operating system is out of date B. The fan is faulty C. The video driver needs to be upgraded D. The hard drive has reached capacity

The fan is faulty A computer's cooling system is an important part of your PC's overall health. If the computer can't cool itself, it will overheat and components will begin to fail. Many computers will force a shutdown to avoid causing any permanent damage to the CPU.

You've been asked to upgrade the BIOS on a customer's computer. What is a BIOS? A. The system memory, or RAM, of the computer system B. The video adapter's hardware drivers C. The firmware that the computer hardware uses to start the operating system D. The hard drive storage of the computer

The firmware that the computer hardware uses to start the operating system The BIOS (Basic Input Output System) is the fundamental software built into the motherboard that manages the hardware interactions with the rest of the world. It doesn't matter what operating system is running on the computer; the system needs a way to get the operating system running when you turn on your computer

You were working on your computer and everything suddenly froze without any error message. During the reboot of the computer, this message appeared: "Boot device not available." Which of these is the most likely cause of this message? A. The hard drive is fragmented B. The BIOS configuration is incorrect C. The hard drive is faulty D. The video driver is corrupted

The hard drive is faulty If your boot device isn't available, then something has gone drastically wrong with your hard drive

You've just installed a new video card into your desktop computer. However, when you boot your computer you receive the message "No Boot Device Available." Which of these is the most likely cause of this issue? A. The video adapter is not compatible with your computer B. The video memory is conflicting with the boot process C. The hard drive power cable has become disconnected D. The motherboard BIOS has failed

The hard drive power cable has become disconnected If a hard drive can't be read, it will fail on startup with a message that is similar to "No Boot Device Available." From this point, you know that the POST process has completed, but there's no device available to start an operating system.

Upon entering a computer room, a technician is shocked by a static electricity discharge when touching one of the computers. Which of the following environmental controls should be adjusted so that technicians will not be shocked in the future? A. The temperature must be increased. B. The humidity level must be decreased. C. The temperature must be decreased. D. The humidity level must be increased.

The humidity level must be increased.

How does an inkjet printer distribute the ink to the printed page? A. The ink is pressed on the page from a rotating drum B. The ink is moved around the page from a belt-driven printer carriage C. The ink is transferred from a set of pins on a print head D. A heated print head pulls the ink onto the page

The ink is moved around the page from a belt-driven printer carriage An inkjet printer stores the printer ink and print heads in printer cartridges and moves the ink cartridges back and forth over the page on a carriage.

You're planning a memory upgrade on one of your laptop computers, and you notice that the manufacturer recommends that memory modules are installed in pairs. Why would this recommendation be part of the memory specifications? A. The memory modules are redundant. If one fails, the other module will continue to operate. B. The memory modules are dual-sided, but the laptop motherboard can only access one side of the memory to save battery power. C. The laptop motherboard doubles the available memory throughput when two memory modules are used. D. The laptop motherboard was engineered before large-capacity memory was widely available.

The laptop motherboard doubles the available memory throughput when two memory modules are used. Motherboards that support a dual-channel architecture can effectively double the throughput of their memory bandwidth by installing memory modules in pairs. Different motherboards use these multiple channels differently, so you should check your documentation to determine the appropriate type and speed of memory to use.

One of your customers needs to print high-resolution images from their laser printer, but they need a memory upgrade to successfully print their images. Why is memory so important in a laser printer? A. High-resolution images print faster when more memory is available in the laser printer. B. The laser printer must build the entire high-resolution image in memory before it can print. C. The memory of the laser printer is only used to store fonts, not images. D. The memory in a laser printer should match the amount of memory available on the computers used to

The laser printer must build the entire high-resolution image in memory before it can print. Once a laser printer begins to print a page, it can't stop in the middle and restart. Therefore, it's important to build the entire page into memory before it starts the printing process. Pages of high-resolution images will use much more memory than pages of text. If you try to print to a laser printer that doesn't have enough memory, an error message will be displayed on the printer and the output will usually only show a portion of the entire page

Which of these best describe attenuation? A. A logarithmic unit used to express the ratio of two values of a physical quantity B. The disturbance caused by a telecommunication signal affecting a signal in an adjacent circuit C. The resonance of two signals to each other D. The loss of intensity as signal moves through a medium

The loss of intensity as signal moves through a medium Attenuation is the loss of signal, either through copper, fiber, or any other transmission medium

What would be the common result of a mobile device that has overheated? A. The battery will no longer hold a charge B. The mobile device will shut down C. Active applications will automatically close D. The cooling fan speed will increase E. The CPU will operate at a slower speed

The mobile device will shut down If a mobile device becomes too hot, sensors will detect the increase in temperature and automatically shut down the device.

You are installing a new 32-bit PCI expansion card, but you notice that the card will not fit into the PCI slot because of plastic spacers in the motherboard slot. What is the most likely cause of this problem? A. The motherboard does not support the voltages needed for the adapter card to operate B. The adapter card is not designed for your version of Windows C. The card requires an additional adapter to sit properly into the slot D. The adapter card is designed for a different processor than what is currently installed on the motherboard

The motherboard does not support the voltages needed for the adapter card to operate Expansion slots are designed so you can't install them unless they meet the power and bus sizes supported by the motherboard.

A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue? A. The network switch does not support PoE B. The technician is connecting the phone to the wrong type of port C. The firewall on the network is blocking access to the DHCP server D. The Ethernet cable is the wrong type

The network switch does not support PoE

In which of these would you commonly find software-based RAID? A. The operating system B. The hard drive BIOS C. The drivers from the hard drive manufacturer D. The hard drive controller

The operating system Software-based RAID is part of the operating system and does not generally require any specialized hard drive controller or other hardware.

Your laptop AC adapter states that it is "auto switching." What does this mean? A. The power supply can be used in many different countries B. The power supply can be used on many different laptop models C. The power supply can be used with many different operating systems D. The power supply can be used on both laptops and docking stations

The power supply can be used in many different countries An auto switching power supply can support multiple voltages without flipping a physical "switch." Most laptop auto-switching power supplies can support both 110 volts and 220 volts, which covers the power requirements in most countries. All you need is a power plug adapter, and you can take your laptop anywhere!

The power supply of your computer lists these specifications on the label: Input: 100-120V ~ / 4.0A 220- 240V ~ / 2.0A What does this information mean? A. The power supply can support both 100-120V DC and 220-240V DC power sources. B. The power supply can support both 100-120V AC and 220-240V AC power sources. C. The power supply uses 4 amps of power when using a 220-240V AC power source. D. The power supply uses 2 amps of power when using a 110-120V DC power source

The power supply can support both 100-120V AC and 220-240V AC power sources. Many computer power supplies are switched-mode power supplies that can support multiple voltage inputs. On these specifications, both 100 through 120 volt and 220 through 240 volt power sources are supported. Some power supplies can automatically switch between these input voltages and others have a physical switch on the outside of the power supply. You would normally switch the power input value based on your country's power specifications. The squiggly tilde (~) designates an alternating current (AC). If the specifications showed a solid line above a dashed line, it would be referencing direct current (DC). The amperage used by the power supply will differ when using different voltages, so the input amperage is listed as different values at 100-120 volts versus 220-240 volts.

You are trying to print to an inkjet printer, but the printer is showing a message that it's out of paper. When you check the paper tray, you find that the paper tray is full. What is the most likely cause of this problem? A. The print heads are dirty B. The print driver is misconfigured C. The print queue is corrupted D. The print cable is faulty

The print driver is misconfigured If the print driver is configured with a manual feed instead of the paper tray, the printer will give an error when it tries to print and finds the manual feel slot empty. Changing the print driver to point to the correct paper source will resolve this frustrating issue.

Which of these is most associated with the print head of an inkjet printer? A. The pins in the print head can become worn over time B. The print head must be replaced at the same time as the ribbon C. The print head must be periodically cleaned D. The print head uses heat to change the color of the paper

The print head must be periodically cleaned The ink used in an inkjet printer tends to clog very easily, so most printers will automatically clean the print heads every day.

Which of these would be the best reason for performing a laser printer calibration? A. There are vertical lines down the page of the output B. The printer is taking too long to print C. The paper is consistently jamming inside of the printer D. The printer output appears too dark E. The printer is not printing any pages

The printer output appears too dark The laser printer calibration process can adjust the output to print with a different density of toner. This is especially useful when a new toner cartridge is installed that uses a different brand of toner.

An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self-diagnostic pages successfully. Which of the following is the MOST likely cause of the problem? A. The printer's IP address has changed. B. The network print spooler service has been restarted. C. "Perform Printer Maintenance" message is displayed on the printer's LCD panel. D. Two or more users sent print jobs simultaneously, causing a print collision.

The printer's IP address has changed.

Which of the following is important when replacing a power supply in a workstation located in a data center server rack? A. A fanless power supply should be used B. The proper voltage must be selected C. The unit must be the same or less wattage D. The power connector location must be the sam

The proper voltage must be selected

You've recently upgraded your motherboard, but now you find that the reset button on your case isn't working. Which of these would be the most likely cause of this issue? A. The reset switch wires are not connected to the new motherboard B. The new motherboard does not support the reset button option C. The motherboard reset circuits are faulty D. The reset function must be enabled in the BIOS

The reset switch wires are not connected to the new motherboard There are a lot of wires connecting to the motherboard that provide power lights, hard drive access lights, and audio connections. If one of those isn't working after a new motherboard install, then you probably missed a connection

You've just installed a new motherboard, but you notice that the speaker isn't providing the normal beeping noise when you start the computer. What is the most likely cause of this issue? A. The speaker is not compatible with the motherboard B. The speaker driver is not properly installed C. The speaker is not large enough for the motherboard D. The speaker connector on the motherboard is improperly installed

The speaker connector on the motherboard is improperly installed The motherboard includes a number of wire connections for the speaker, the power switch, status lights, and other case features. During the installation, it's common to miss a connector or to connect a wire to the incorrect port. Make sure you double-check your wire connections!

Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly? A. The workstation battery needs to be replaced. B. The NIC is functioning intermittently. C. Failed driver updates for the workstation's devices. D. The surge protector lost AC power

The surge protector lost AC power

You've received a call from a busy accounting department with a complaint about a printing problem. When you arrive, you find that pages are output from the printer but all of them are completely blank. Nothing appears to be written on any of the printed pages. Which of these would be the most likely cause of this issue? A. The fuser is faulty B. The print drivers are incorrect C. The toner cartridge is faulty D. The printer does not have enough memory

The toner cartridge is faulty If the printer's mechanical operation is working normally, then the problem must be with the internal printing process of the laser printer. A completely blank page could certainly be related to a problem with a corona wire, but the more common issue is because the laser printer cartridge is faulty or completely empty of toner. If all of your accounting spreadsheets are blank, it may be time to update your LinkedIn profile

On a laser printer, what happens just prior to the fusing process? A. The laser writes the image to the photosensitive drum B. The toner is transferred from the photosensitive drum to the paper C. The toner is transferred from the toner cartridge to the photosensitive drum D. The remaining toner is cleaned from the photosensitive drum

The toner is transferred from the photosensitive drum to the paper Once the toner is transferred to the paper, the next step is to permanently fuse the toner to the paper using heat and pressure.

A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this? A. The touchpad B. The mouse wheel C. The multimedia keys D. The digitizer

The touchpad

You are trying to print some customer letters on company letterhead, but the multi-tray laser printer output is printing everything on plain paper. What is the most likely cause of this issue? A. The printer driver is faulty B. The printer hardware is faulty C. The tray selection in the printer driver is incorrect D. The printer cannot support printing on letterhead

The tray selection in the printer driver is incorrect For multi-tray laser printers, the selection of the paper tray is almost always done from the printer driver. In most cases, the proper tray can be selected just prior to printing the document.

A user has received an error message when connecting to the wireless network. The error indicates the IP address being used by the user's system is already in use. A DHCP server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user's IP address. Which of the following is MOST likely the cause? A. The user has a statically assigned IP address in the DHCP server scope. B. The system's local firewall is blocking SYN/ACK traffic from the DHCP server. C. The DHCP server's scope has been exhausted and no additional IP addresses are available. D. The user is also connected to the wired network with a LAN cable.

The user has a statically assigned IP address in the DHCP server scope.

Which of the following printer processes would be LEAST suitable for creating archival documents? A. Thermal B. Inkjet C. Laser D. Impact

Thermal The printed area from a Direct Thermal printer can potentially fade over time. If the label is exposed to excessive light or heat the material will darken to the point that text may become unreadable and barcodes may lose their ability to be scanned. For this reason, Direct Thermal printing cannot be recommended for "lifetime" applications. While the readability of labels printed with Direct Thermal printing can vary greatly depending upon the environment that the labels are used in, the printing technology still provides enough of a lifespan for common bar code applications such as shipping labels, receipt labels, and nametag labels.

What is commonly used to create a thermal connection between a component and a heat sink? A. Pressure B. Cooling fan C. Liquid coolant D. Thermal paste

Thermal paste Thermal compound or thermal paste is a substance designed to create a thermal connection between a hot component and the heat sink that sits on the component. Without the thermal paste, the hot component would not be able to transfer as much heat to the heat sink, thereby limiting the cooling process

On which kind of printer would you use IPA to clean the heating element? A. Laser printer B. Thermal printer C. Inkjet Printer D. Dot-matrix printer

Thermal printer A thermal printer uses heat to print on special paper, and you clean the heating element with isopropyl alcoh

Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them? A.Laser printers require a liquid pigment. B.Thermal printers use device specific stock. C.Laser printers do not require thermal toner. D.Thermal printers utilize refillable heat tone

Thermal printers use device specific stock.

You are installing a PCI card into a desktop computer, and you notice that there are small spacers inside of the PCI slot. What function do these spacers provide? A. They keep the PCI adapters at equal distances from each other B. They ensure proper voltage to the adapter card C. They accommodate proper cooling of the motherboard D. They limit the throughput from the PCI bus

They ensure proper voltage to the adapter card The keyways on the adapter cards match the voltage keys that are built into the PCI slots on the motherboard. This simple physical feature ensures that the adapters will be powered properly once they are installed

A technician is asked to install Microsoft office directly on a customer's computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have? A. Mac B. Thick client C. Thin client D. Phablet

Thin Client

A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task? A. Thin client B. Home server PC C. CAD workstation D. AV workstation

Thin client

Which of the following is an advantage of dynamic addressing? A. To allow hosts with different subnet masks to communicate B. To prevent host computers from staying at one address C. To allow easy addition of new hosts to the network D. To allow hosts to use multiple addresses at the same time

To allow easy addition of new hosts to the network

You've loaded a presentation onto your laptop computer, and now you'd like to mirror the laptop LCD screen to the projector in the conference room. Which of these options would be the best way to accomplish this? A. Modify the Windows display driver to use an external display as primary B. Use Windows Remote Desktop to redirect the screen to the projector C. Turn the laptop off, connect the projector, and restart the laptop D. Toggle the laptop's Fn key for directing the video output

Toggle the laptop's Fn key for directing the video output Most laptops have a toggle key that allows you to mirror or add a separate video output, which allows you to start your presentation on the projector in just a few seconds

You've plugged your laptop into the conference room LCD projector, but the presentation appears only on your laptop LCD display and not on the projector's output. Which of these would be the next best troubleshooting step? A. Use a different cable between the laptop and the projector B. Reboot the laptop and restart the projector C. Load the LCD projector device driver D. Use a different video output interface E. Toggle the secondary monitor Fn keys

Toggle the secondary monitor Fn keys If a laptop isn't automatically recognizing the external video device, you can manually switch between the video outputs with a set of Fn (function) keys on your laptop

The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this cable? A. WiFi analyzer B. Loopback plug C. Multimeter D. Tone generator

Tone Generator

A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use A. Ethernet cable tester B. Tone generator and probe C. RJ-45 loopback plug D. Patch panel punchdown too

Tone generator and probe

A contractor has removed a wall jack and thrown it away. There is no longer a line number on the network cable. A technician attaches a far end connector and proceeds to several wiring closets to find the patch panel location of the cable. Which of the following tools will the technician need for this job? A. Toner probe B. Loopback plug C. Cable tester D. Multimeter

Toner Probe

A technician completing a server room built out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which devices the cables are run to? A. Toner Probe B. Multimeter C. Cable tester D. Loopback plug

Toner Probe - A crimping tool is a tool designed to crimp or connect a connector to the end of a cable. ... :For instance, you use one type of wire crimper to attach RJ-45 connectors on unshielded twisted-pair (UTP) cable. Toner Probe. Definition: This device has two parts: the toner, and the probe.

When referring to laser printing, which of the following describes the development process?A.The corona wire places a static charge on the drum. B.Toner is pulled to the charged areas of the drum. C.Toner is pulled from the drum to the paper. D.The toner is permanently affixed to the paper

Toner is pulled to the charged areas of the drum

Why would you need a vacuum cleaner specifically designed for laser printers? A. Toner contains dangerous chemicals that could damage normal vacuums B. Laser printers use a different voltage than most computer equipment C. Toner particles require a unique filter D. Normal vacuums don't have enough suction for laser printer toner

Toner particles require a unique filter Toner vacuums are designed specifically to handle the fine toner particles and static-sensitive areas of a laser printer.

A technician completing a server room build out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which devices the cables are run to? A. Toner probe B. Multimeter C. Cable tester D. Loopback plug

Toner probe

Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting any network connectivity. He tests the network cable between the PC and the network jack and confirms it is good. Joe goes to the network closet and finds several network cables not connected to the switch. Which of the following tools would Joe use to determine which cable goes back to the correct network jack? A. Loopback plug B. Toner probe C. WiFi analyzer D. Punchdown too

Toner probe

A network drop in a conference room was installed years ago and there's no documentation that identifies the other end of the cable. Which of these tools would be the best choice to find the other end of the conference room network connection? A. Multimeter B. Cable tester C. Crimper D. Toner probe

Toner probe A toner probe uses a tone generator to send a signal down the cable, and an inductive probe is used to easily move through the existing cables until the tone is heard

Most notebook PCs have their WiFi antenna located in the: A.LCD. B.WiFi card .C.I/O area. D.top cover

Top Cover

Which of the following devices does a technician need to calibrate as part of an installation? A. Mouse B. Touch screen C. Keyboard D. Video card

Touch screen

Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case? A. Acquire the appropriate tools that are going to be used. B. Touch the case to discharge static. C. Remove loose jewelry. D. Refer to manufacturer documentation

Touch the case to discharge static.

A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this? A. The touchpad B. The mouse wheel C. The multimedia keys D. The digitizer

Touchpad

Which of these input types would be most commonly found on a laptop computer? A. Touchpad B. Speakers C. Stylus D. Headphones E. LCD display

Touchpad Instead of a mouse, most laptop computers use a flat touchpad to move the mouse and select information on the screen.

A user reports the cursor jumps around when typing in documents on a new laptop. Which of the following is MOST likely causing the issue? A. Touchpad settings B. Screen calibration C. Incompatible software D. Unsigned hardware

Touchpad Settings

Which serial interface is rated at a maximum speed of 480 megabits per second? A. 9-pin RS-232 B. USB 1.1 C. USB 2.0 D. USB 3.0

USB 2.0 USB 2.0 is one of the most common USB formats, and it is rated at up to 480 megabits per second, with backwards compatibility to USB 1.1 (12 megabits per second) and USB 1.0 (1.5 megabits per second). The newest USB standard is USB 3.0, and it can run at speeds up to 5 gigabits per second.

A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network? A. Use a USB to RJ-45 dongle B. Enable Bluetooth C. Enable NIC teaming D. Replace the motherboard

Use a USB to RJ-45 dongle

Your laptop computer does not have an optical drive. Which of the following would be the best way to read DVD-ROMs when traveling? A. Use the optical drives in a hotel business center B. Convert your optical drives to USB flash C. Share the optical drive of a computer near you D. Use a USB-connected external optical drive E. Access your optical drive at home through a VPN-connected file share

Use a USB-connected external optical drive If you don't have an optical drive, it's difficult to access information on a DVD-ROM if you're on the road. Instead of converting or relying on other devices, it's easiest to simply use a USB-connected external optical drive.

A technician has just installed a wireless access point in a customer's home office. While testing the network and browsing the Internet, the technician finds that the connection is not stable, speeds are slow, and websites sometimes do not load. Which of the following should the technician do FIRST? A. Re-enable the broadcasting of the access point's SSID so it is visible to mobile devices. B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel. C. Reconfigure network devices to use static IPs instead of DHCP-assigned addresses. D. Change the signal encryption from WPA2 to WEP to ease transmission overhead

Use a WiFi analyzer to ensure neighboring networks are not using the same channel

One your associates uses a very old printer to process some important company forms. They recently replaced her computer with a new laptop that does not have the required parallel port connection. Which of these would be your best option to allow your associate to use both their new computer and the old parallelport- connected printer? A. Convert the parallel cable to a USB cable B. Use a laptop docking station that has a parallel port C. Use her old computer to connect to the printer and share the printer on the network D. Connect a new printer and use the old application in its current form

Use a laptop docking station that has a parallel port Although a USB-connected printer would be a nice option, older printers don't allow such a seamless switching of interfaces. Using a separate computer to network a printer is also an inefficient option. Since the laptop and the printer are only available together in the office, a docking station would be a seamless connectivity option

Which of these would be the best way to accept physical credit cards on your mobile device? A. Use a laser reader B. Process a picture of the credit card C. Use a magnetic card reader D. Process the credit card using the memory card slot E. Type the credit card number into the device manually

Use a magnetic card reader Many companies make credit card readers that connect to the TRRS interface of your phone and can read the magnetic stripe on a credit card

What would you use to view an XPS file? A. Use a reader from Microsoft B. At the command line, copy the file to your printer C. View the file with Adobe's proprietary reader D. Open the file with your current print driver E. Open the file with any text editor

Use a reader from Microsoft Microsoft's XPS (XML Paper Specification) is similar to Adobe's PDF, but you'll need to install a reader from Microsoft to view the file.

Which of these would be the best way to convert between VGA and HDMI? A. Use a cable with the different connectors on both ends B. Use an active converter cable C. Daisy-chain the VGA signal through an LCD display D. Convert to from VGA to DVI and then to HDMI E. It's not possible to convert between VGA and HDMI

Use an active converter cable VGA signals are always analog, and HDMI signals are always digital. Because of these differences, you must convert the video signal between these two formats. One easy way to do this conversion is with an active adapter cable that provides the conversion between the analog and digital video signals

A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the technician solve the issue for the user? A. Adjust the mouse settings so the mouse moves slower B. Reverse the buttons on the mouse pad C. Adjust the mouse settings so the mouse moves faster D. Use the function keys to disable the mouse pad

Use the function keys to disable the mouse pad

During a laser printer toner cartridge replacement, some of the black toner particles fell on the outside of the printer and on the desktop around the printer. What's the best way to clean the spilled toner? A. Use hot water and cloth towels. B. Use cold water and paper towels. C. Use fingernail polish remover. The solvents in the polish remover will dissolve the toner particles. D. Toner particles are notoriously permanent. There's no practical method to remove the toner particles from whatever they have touched

Use cold water and paper towels. The toner from a laser printer is a very fine dust that has an unfortunate tendency to drift onto the outside of printers and work areas. Because the toner is designed to melt when heated, the best cleaning methods use cold water. Because toner is also quite messy, it's easiest to use disposable paper towels

A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue? A. Replace the toner cartridges. B. Use compressed air to clean out any debris. C. Reset the printer to factory defaults. D. Reinstall the printer drivers on the user's workstation

Use compressed air to clean out any debris.

A technician has replaced the NIC (network interface card) in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates that card has a network connectivity, but the technician is unable to access the internet. Which of the following should the technician do NEXT to finish the NIC installation? A. Change the computer and DNS server's IP addresses in the action center. B. Use ipconfig to the the current settings and network connections to make changes C. Assign the NIC and APIPA address using ipconfig and the network setup wizard D. Reboot the computer and configure the necessary network settings in the BIOS

Use ipconfig to the the current settings and network connections to make changes

Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem? A.Use non-technical terms. B.Use the appropriate acronyms. C.Use proper technical terms. D.Use email to ensure a written record

Use non-technical terms

You're planning to use an ExpressCard adapter to add a USB interface to your laptop, but your ExpressCard adapter is 34 mm wide and your laptop has a 54 mm wide ExpressCard slot. Which of these would be the best course of action? A. Use a converter to switch from 34 mm to 54 mm B. Instead of a 34 mm ExpressCard adapter, purchase a 54 mm ExpressCard adapter instead C. Use a laptop with a 34 mm ExpressCard adapter slot D. Use a CardBus adapter in the place of the ExpressCard adapter E. Use the 34 mm ExpressCard adapter in the 54 mm ExpressCard slot

Use the 34 mm ExpressCard adapter in the 54 mm ExpressCard slot The ExpressCard adapter standard provides for two sizes of adapter cards; both a 34 mm wide adapter and a 54 mm wide adapter. For maximum compatibility, the 54 mm adapter slot will accept both sizes of ExpressCard adapters.

You have a 34 mm ExpressCard, but your laptop only includes a 54 mm ExpressCard slot. Which of these would be the best next step? A. Return the 34 mm adapter card and get a 54 mm card B. Use the 34 mm card in the 54 mm slot C. Use an ExpressCard Adapter to convert from 34 mm to 54 mm D. Obtain a laptop with a 34 mm ExpressCard slot E. Use an ExpressCard to USB adapter

Use the 34 mm card in the 54 mm slot A 54 mm ExpressCard slot will allow the use of both 54 mm and 34 mm ExpressCards.

A service call was opened for a thermal printer that has poorprint quality. Which of the following should the technician do FIRST? A.Replace the print head with OEM replacement. B.Use a cotton swab and alcohol to clean the print head. C.Use the printer manufacturer's cleaning kit to clean the print head. D.Use an industry approved cleaning kit to clean the print rollers.E.Use the printer manufacturer's cleaning kit to clean the print rollers

Use the printer manufacturer's cleaning kit to clean the print head

A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause? A. Dead pixels B. Video resolution C. Failing lamp D. VGA connection

VGA Connection

User has lost connection to the internet, but can still browse locally shared folders. Which of the following connections is MOST likely down? A.SAN B. WAN C. LAN D. PAN

WAN - wide area network (WAN) is a telecommunications network or computer network that extends over a large geographical distance. Wide area networks are often established with leased telecommunication circuits.

During the installation of a wireless router at a small business, it is noted that some of the wireless clients support WPA2 and some of the clients support WPA. Which of the following encryptions should be set on the router? A. WPA B. WPA2 C. WEP D. TKIP

WPA

A network administrator has a requirement to implement a WiFi hotspot for the public. Which of the following should be used for secure access A. WEP and TKIP B. WPA2 and AES C. WPA and static IPs D. WPA2 and MAC filtering

WPA2 and AES

Why is WPA2 encryption preferred over WEP? A. WEP is only supported with certain operating systems B. WPA2 is more compatible with modern web servers C. WEP encryption limits total wireless network throughput D. WPA2 is cryptographically more secure than WEP

WPA2 is cryptographically more secure than WEP Cryptographic vulnerabilities in WEP allow knowledgeable hackers to obtain the encryption key of a WEP network in just a few minutes. Due to these vulnerabilities, WPA2 was created to replace the older WEP wireless encryption standard.

Which of these describe the differences between WEP and WPA2? Pick two. A. WEP keys are 256 bits long B. WPA2 uses AES C. WPA2 is considered to be more secure D. WPA2 is the original wireless encryption protocol

WPA2 uses AES and WPA2 is considered to be more secure Although WEP (Wired Equivalent Privacy) was a promising encryption protocol, significant cryptographic vulnerabilities forced the industry to find a better way to encrypt. WPA (Wi-Fi Protected Access) was created to fill this void.

Which of these wireless encryption types include centralized authentication? A. WPA2-Enterprise B. WEP C. WEP-RADIUS D. WPA2

WPA2-Enterprise WPA2-Enterprise is a common name for WPA2 encryption that includes authentication to a central database. With WPA2-Enterprise, everyone uses their normal login credentials to gain access to the network and encrypt the communication.

Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase anew device?

Wireless NIC

Which of the following wireless security standards uses AES, and is considered the MOST secure means of encryption? A. Wireless Protected Access v2 B. Temporal Key Integrity Protocol C. Wired Equivalent Privacy D. Wireless Protected Access

Wireless Protected Access v2 (WPA2)

Which of these is a valid IPv6 address? Pick one. A. fe80::5d18:652:cffd:8f52 B. fe80::0122:8h4a:d00a:9011 C. fe80::1002:20b1::d22:cc9a D. fe80:0000:0000:0000:4244:12ab:cfff:0112:6abb

Which of these is a valid IPv6 address? Pick one. A. fe80::5d18:652:cffd:8f52 B. fe80::0122:8h4a:d00a:9011 C. fe80::1002:20b1::d22:cc9a D. fe80:0000:0000:0000:4244:12ab:cfff:0112:6abb

Which of these network types would be the best choice for someone who was constantly mobile? A. DOCSIS B. WiMAX C. Satellite link D. ISDN E. ADSL

WiMAX The Mobile WiMAX specification provides a theoretical throughput of 1 Gbit/sec for fixed stations and a mobile station throughput of 100 Mbit/sec. DOCSIS, ISDN, and ADSL networks are fixed, and a satellite link doesn't provide a reasonable method for always staying connected when mobile

A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need?A.USB B.Infrared (IR) C.Bluetooth D.Wireless

Wireless

The security team has implemented new guidelines on how to handle sensitive information stored on workstations based on a past incident involving information found on donated workstations. Which of the following should be completed by technicians before donating the workstations? A. Install a new operating system B. Delete users' data before donation C. Write the drive with 1's and 0's three times D. Delete all partitions of the hard drive

Write the drive with 1's and 0's three times

What does the exposing step of the laser printing process do? A. Removes excess toner from the imaging drum B. Moves the toner from the drum to the paper C. Adds toner to the charged areas of the imaging drum D. Write the image on the imaging drum with a laser

Write the image on the imaging drum with a laser The laser writes the image on the surface of the photosensitive drum. Toner will be added during the developing process that will stick to these exposed areas.

Which of these file types would be considered an output format from a virtual printer? A. XPS B. DOC C. VPS D. TXT E. DDR

XPS Microsoft's XML Paper Specification (XPS) is the virtual printer output format commonly found in Microsoft Windows and other operating systems.

You've just acquired a new video card for your corporate workstation, but the video drivers for the adapter will not install. Which of these would be the most likely cause of this issue? A. You don't have proper permissions B. The video drivers require a BIOS upgrade C. The video drivers are not properly signed D. The Device Manager is faulty

You don't have proper permissions Most corporate-owned computers are tightly controlled, and installing any type of driver is due to cause a problem with permissions. To have the drivers install properly, you'll need to ask someone to help who has proper rights and permissions.

You need to install a high-end video capture adapter into a desktop computer. What kind of adapter card interface would be most appropriate for this purpose? A. Peripheral Component Interconnect Express B. Industry Standard Architecture C. Accelerated Graphics Port D. Peripheral Component Interconnect

You need to install a high-end video capture adapter into a desktop computer. What kind of adapter card interface would be most appropriate for this purpose? A. Peripheral Component Interconnect Express B. Industry Standard Architecture C. Accelerated Graphics Port D. Peripheral Component Interconnect Answer: A. Peripheral Component Interconnect Express

Which of these would be the most likely reason for configuring a port trigger on a SOHO router? A. You need to allow permanent access to a service on your internal network B. You need to use private addresses on your internal network C. You need to prioritize voice traffic over file transfers D. You need to temporarily provide access to a service on your internal network E. You need to encrypt network communication across a wireless network

You need to temporarily provide access to a service on your internal network Port triggering only allows access to an internal service on a temporary basis, and usually while a corresponding application is running. This is different than port forwarding, which allows access on an permanent basis

You are installing a new wireless network. Which of these would best describe media access control filtering? A. You need to restrict video streaming B. You want to limit the reach of the wireless signal C. You want to prevent others from seeing the wireless network name D. You want to limit device access to the wireless network

You want to limit device access to the wireless network MAC address filtering limits access to the wireless network based on the physical address of a wireless adapter. Although this is a good control mechanism, it fails as a security measure because of the ease of spoofing MAC addresses

You can't browse to Google's search page at http://www.google.com, so you've started the troubleshooting process. Your workstation IP address is 192.168.1.5, your subnet mask is 255.255.255.0, your default gateway is 192.168.1.1, and your domain name servers are 10.2.2.1 and 10.2.2.2. You can successfully ping your local IP address, your default gateway, and Google's DNS server at 8.8.8.8. Which of the following is the most likely cause of this issue? A. Your Ethernet adapter's duplex setting is incorrect B. The default gateway is faulty C. The Internet connection is down D. Your DNS servers are faulty E. The default gateway configuration is incorrect

Your DNS servers are faulty If you can ping Google's DNS server, then your connection to the Internet is working properly. However, if your DNS server isn't converting your domain names to IP addresses, then your computer won't know the IP address of the web server and your computer won't even try to send traffic out to the Internet

You've started your computer, but your browser can't seem to connect to your usual Google start page. When you check your network configuration, you notice that the physical port is lit and your IP address is 169.254.77.4. Which of these is the most likely cause of this issue? A. Your network interface card driver is corrupted B. Your network interface card is not physically connected to the network C. Your laptop is not communicating to the DHCP server D. The DNS server is down

Your laptop is not communicating to the DHCP server If you have a link light, then you probably have a good connection to the network. However, if your DHCP (Dynamic Host Configuration Protocol) server is having problems, then your computer will assign itself an APIPA (Automatic Private IP Addressing) address and will not be able to communicate outside of your local subnet.

When you print to a printer on the network, your output looks like garbage that contains odd characters and symbols. It doesn't matter which application you use; all of your output is illegible. Other people can print to the network printer without any issues. What of these is the most likely cause of your issue? A. Your network adapter is faulty B. Your applications are configured incorrectly C. The printer interface is faulty D. Your printer driver is incorrect

Your printer driver is incorrect An incorrect printer driver can cause many problems with your printouts, especially incorrect characters printing on your output. In severe cases, the entire printout can be full of odd characters and "garbage

You would like to view your corporate mail on your mobile device, but you receive a message that the device is unable to decrypt email. Which of these is the most likely reason for this message? A. Your mobile device does not support encrypted messages B. The operating system of your mobile device needs to be upgraded C. Your private key needs to be installed on your mobile device D. Your email app is not working properly E. The decryption hardware in your mobile device is faulty

Your private key needs to be installed on your mobile device Each user has a private key that is used to decrypt private email messages. If the key is not installed on your mobile device, you will not be able to view encrypted messages

What kind of CPU socket is commonly paired with a PGA processor package? A. LGA B. SFP C. ZIF D. SECC E. DIP

ZIF The Zero Insertion Force socket is commonly paired with a processor that uses the PGA package. The PGA processor has pins that are gently placed on a ZIF (the zero insertion force). A bar is used to lock the processor in place without using any undue pressure on the motherboard

A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to: A. remove the printer share from the network. B. attach the printer to a print server. C. purchase inexpensive inkjet printers for all users. D. move the print share to another computer.

attach the printer to a print server.

You have just contracted with a third-party to provide web hosting for your organization, and all of the servers are located at a remote facility. Which of these methods would allow you to securely manage your servers over your insecure Internet connection

ssh Secure shell (ssh) is a secure protocol that encrypts a console connection, allowing you to manage remote devices without the fear of someone grabbing your packets and viewing your usernames, passwords, and server content.