CompTia A+ Hardware Chapters 6 to 12

True

A punchdown tool is used to wire twisted-pair cabling to a keystone jack.

False

FTP is used to resolve host names to IP addresses.

True

You should take ownership of a customer's problem as if it is your own problem.

by its IP address

How is a network printer identified on the network?

Incorrect print drivers

Max has installed a printer for Alex, all the pages are printing with garbled text. What did Max most likely do wrong?

False

Most smartphones allow you to easily swap out a battery.

False

Most smartphones are really easy to upgrade RAM.

local

A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.

public

How are IP addresses available to the Internet classified?

True

Notebooks use the same technology as desktops except they use less power and take up less space.

White/Orange

Pin 1 in the 568B twisted pair cabling standard is what color?

There is a scratch on the EP drum.

What causes a laser printer to print vertical black lines on documents?

Electrophoretic ink

Which technology is specifically used on e-readers?

By searching the manufacturer's website

A client has a laptop with which you are unfamiliar. You are asked to perform a memory upgrade. How can you obtain the service manual for this laptop computer?

768MB

A laptop has 1GB of installed memory, and uses shared video memory. If the video card is using 256MB, how much is left for the rest of the system?

Replace the display

A laptop you are working on has several dead pixels on the display. How can you fix this?

duplex

Automatically printing on both sides of the page is called ____ printing.

2000::/3

Global Internet IPv6 addresses will look like which of the following examples?

Four

How many GPS satellites must a GPS receiver be in contact with to calculate vertical position?

172

How many pins does a MicroDIMM memory module have?

2TB

How much data can a micro SDXC memory card hold?

True

If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.

False

If you make a mistake that makes the problem worse, it's best to hide the problem until you can resolve it or until you have left the customer site.

True

In a notebook, replacing the motherboard probably means you ll need to fully disassemble the entire notebook except the LCD assembly.

Writing

In which step of the laser printing process is a laser used to reduce the charge to 100VDC on areas of the photosensitive drum?

True

Laser printers automatically calibrate themselves periodically.

Phablet

Leroy and Joe are in a intense argument on whether Leroy's phone is a phablet or not. A measurement is made and Leroy's phone measures 6.7 inches across the screen. What class of mobile device does it fit into?

The ability to touch multiple parts of the screen at once to provide input.

Multi-touch refers to which feature of a touchscreen device?

false

Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers.

21

On which port does FTP run by default?

False

Once you feel like you have resolved a problem, politely tell the customer the job is finished, and go on your way.

3

What QoS service level is described as excellent load ?

short on the motherboard

What can be the result of a missing standoff?

all POST tests passed

What can you conclude if you heard one short beep during system boot?

RG-8

What coaxial cable standard is also known as thicknet?

IPCONFIG /ALL

What command can be used to determine network connectivety?

HVPS

What device in a laser printer provides voltages to the corona wires?

Routers

What devices transfer packets across multiple networks and use tables to store network addresses to determine the best destination?

RJ-45 port

What does a NIC use to connect to a wired network media?

Processing, charging, exposing, developing, transferring, fusing, cleaning

What is the correct order of the steps in the EP print process?

It creates an image of the page on the drum.

What is the function of the laser in a laser printer?

ACL

What is the list of rules that a firewall uses to make determinations on which traffic to block called?

UTP Cat 5

What is the lowest grade of cable required to run 100BaseT?

4GB

What is the maximum capacity of a standard microSD card?

100 meters

What is the maximum distance you can run UTP cable?

WPA2

What is the most secure wireless encryption standard for 802.11 networks?

IP address

What is the name of a 32-bit or 128-bit number that is assigned to a network connection?

Galileo

What is the name of the European GNSS system?

Print spooler

What is the name of the service that formats print jobs to get them ready for the printer?

24

What is the number of active satellites used by GPS?

A parameter used to identify a network and configure a wireless connection

What is the primary function of the SSID?

5

What level of QOS is designated for interactive voice and video?

OSI

What model describes network protocols?

Larger than 7 inches

What screen size typically identifies a computer as a tablet?

NAT

What service translates private IP addresses on your internal network to public IP addresses on the Internet?

Single-mode fiber

What type of network cable would you need to complete a connection of 20 kilometers between sites?

MAC filtering

When enabled, which feature of a wireless router allows only specified computers to access the network?

False

When using static IP addressing, software automatically configures the network connection on each device.

in a recovery partition on the hard drive\

Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?

Backlight

Which LCD component is responsible for providing brightness?

Transport layer

Which OSI layer signals "all clear" by making sure that the data segments are error free?

HTTPS

Which TCP/IP protocol uses port 443?

Class A

Which class of IPV4 addresses allows for the most Host addresses?

Dot-matrix printer

Which impact printer has a print head that contains a row of pins that are triggered in patterns that form letters and numbers as the print head moves across the paper?

subnet mask

Which is used to identify the network portion and the host portion of an IP address?

Bench technician

Which job role works in a lab environment and might not interact with users of the PCs being repaired?

PC support technician

Which job role works on site, closely interacting with users, and is responsible for ongoing PC maintenance?

HVPS

Which laser printer component converts AC current into voltages the printer can use?

APIPA

Which network service is also known as zero configuration networking?

802.11g

Which of the following 802.11x standards provides data transmission speeds up to 54Mbps in the 2.4GHz range?

10GBaseSR

Which of the following Ethernet standards uses multi-mode fiber with a maximum length of 300 meters?

169.254.1.150

Which of the following IPv4 addresses on your computer could indicate that it was unable to contact the DHCP server on the network?

Longer battery life and Easier to read in bright light

Which of the following are advantages of e-readers using E Ink over tablets? (Choose two.)

Inverter and Screen

Which of the following are components of an LCD? (Choose two.)

100BaseFX

Which of the following cable systems uses fiber-optic cable?

Transfer corona

Which of the following components in a laser printer is responsible for transferring toner from the drum to the paper?

before proceeding with the call, tell the customer to put someone else on the line

Which of the following is NOT a good practice when working with a computer illiterate user over the phone?

you see events in event viewer

Which of the following is NOT a possible symptom of a problem with the electrical system?

remove the covers from empty expansion slots

Which of the following is NOT a solution to an overheating problem?

CPU speed

Which of the following is NOT a typical button or key combination function on a notebook computer?

when traveling, pack the notebook tightly in a suitcase, between soft clothing

Which of the following is NOT among the guidelines for handling and caring for a notebook computer?

ST

Which of the following is a common connector type for fiber-optic cable?

limit use of your cell phone to work-related calls

Which of the following is a good practice when working with a customer on site?

compliment the user's knowledge, insight, and experience

Which of the following is a good practice when working with an overly confident user over the phone?

time and date settings lost

Which of the following is a likely symptom caused when the CMOS battery fails?

Laptop components need to produce less heat.

Which of the following is a primary difference between laptops and desktops?

they are more compact

Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?

FE80::/10

Which of the following is an example of an IPv6 link-local address?

the power supply whines when you first turn on the system

Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?

ticket

Which of the following is defined as a record of a call for help with a computer problem?

Increased Performance

Which of the following is not a benefit of laptop designs?

Worn corona wire

Which of the following is not a possible cause of paper jams in a laser printer?

Microsoft Watch

Which of the following is not a smart watch OS?

Capacitive touchscreen

Which of the following is the most common input method for mobile devices?

WatchOS

Which of the following is the operating system used by Apple Watch?

you share the cable infrastructure with your neighbors

Which of the following is true about cable internet?

netbooks have fewer features than notebooks

Which of the following is true about notebooks, netbooks, and desktop computers?

Fuser

Which of the following laser printer components are most likely to cause a burn?

MAN

Which of the following network types covers a large campus or city?

Telnet

Which of the following operates on port 23?

SMTP

Which of the following protocols is responsible for sending email?

if you changed anything since the last boot, reboot one more time

Which of the following should you do after a problem has been completed at an on-site service call?

It uses a single backbone computer to connect all network devices. It uses a dual-ring configuration. Single cable break can cause complete network disruption

Which of the following statements are not associated with a star network? (Choose all that apply.)

802.11b

Which of the following wireless IEEE standards operates exclusively in the 2.4GHz radio frequency?

NFC

Which of the following wireless communication methods has the shortest operational range?

star

Which physical topology uses a centralized device to manage traffic on the network?

Daisy-wheel printer

Which printer contains a wheel that looks like a flower with raised letters and symbols on each petal?

TCP

Which protocol makes a connection, checks whether the data is received, and resends it if it is not?

144, 200

Which two of the following are possible pin counts for SODIMM modules?

Fitness monitor

Which type of device will often come with an Optical Heart Rate Monotor?

dial-up modem

Which type of port is NOT likely to be seen on newer notebook computers?

DHCP

Which type of server gives host computers IP configuration information?

Resistive

Which type of touchscreen uses a stylus?

+600VDC

Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer?

IR

Which wireless communication method has an operational range of about 1 meter?

WPA2

Which wireless encryption standard uses AES?

plenum

You are going to run a network cable in the space above the drop ceiling in your office. What do you need to use?

Default Gateway

You are manually configuring a TCP/IP host. Another administrator gives you the router's IP address. What is the TCP/IP term for this?

DSL

You are setting up a small office network for a client. Which Internet service would you recommend to provide the best speed?

802.11ac, 802.11g, 802.11n

You are setting up a wireless network. Which wireless standards would give the users over 40 Mbps throughput? (Choose three.)

1, 6, 11

You configured an 802.11g network with three overlapping WAPs. What channels should they be set to?

Class B

You have a computer with the IPv4 address 163.208.199.8. What class is this address?

Change the default administrator name and password and Change the SSID.

You have just installed a wireless router on your network. Which of the following should you do to make it highly secure? (Choose two.)

PostScript

____ is a language used to communicate how a page is to print and was developed by Adobe Systems.

Inkjet

____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.

Laser

____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.

Thermal

____ transfer printers use a ribbon that contains wax-based ink.

Click the Safely Remove Hardware icon.

What should you do first to remove external devices from your laptop?

Docking station

What should you use with a laptop to avoid frequent insertion and removal of external input and video devices?

Crimper

What tool would you use to create a twisted pair cable?

Fiber-optic cabling

What type of cable is immune to electromagnetic or radio-frequency interference?

Firewall

What type of device will block unwanted traffic from your network using a set of rules called an ACL?

PING

Which command is used to determine if another computer is reachable via TCP/IP?

Smart watch

Which device is most likely to use NFC?

QoS

Which feature should you configure on a router to control which applications have priority on the network?

Change the default administrator name and password and Change the SSID.

You have just installed a wirelss router on your network. Which of the following should you do to make it highly secure? (Choose two.)

HTTPS

Your friend is concerned about the security of making an online purchase. What do you tell your friend to look for in the address bar of the web browser?

False

A PAN covers a large geographical area and is made up of many smaller networks.

True

If you need to recover data off a system that won t boot, install the drive in a working system.

the processor has overheated

If you see an error message that reads Processor thermal trip error , what is the likely problem?

False

If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it.

go into BIOS setup and find the CPU screen

If you suspect your system is overheating, how can you determine the CPU temperature?

False

In a Laser printer the Writing process is immediately followed by the Cleaning process.

Shake the toner cartridge.

On a laser printer, the printed characters on the left side of documents are faint compared to the letters on the right. How can you quickly resolve this problem?

False

BNC connectors are still routinely used in new Ethernet implementations.

False

If a User complains that a printer is not working correctly, the problem always lies with the printer itself.

+600VDC

During the Transfer process, what voltage does the corona wire or corona roller hold?

Dial-up

For a user with a tight budget, which Internet connection type is likely to be the most economical?

Peer-to-peer

In which network design do users access resources from other workstations rather than from a central location?

False

The TCP/IP model only maps to the first 5 layers of the OSI model.

for serious repairs and it is under warranty

Under what circumstance should you always return a notebook to the manufacturer?