Computer LIFEPAC U 6 Questions and Answers
How are blogs and wikis alike
Accessible 24/7, Available online, Increase business productivity, Telecommunications technology.
Comment
Allows users to add to the conversation
Examples of e-mail use that could be considered unethical include
Denying receiving an e-mail requesting that you work late, Forwarding a chain letter asking for donations to a good cause, Sending a quick message to your friend about last weekend, Sharing a funny joke with your co-worker.
If your e-mail program has a spell checker, you don't have to proofread your e-mail messages. Spell checker does it for you and is better at it than humans.
False
Why is it important to use Reply instead of New Message when answering e-mail.
It keeps the message thread.
How does the use of e-mail benefit business communications
Can be sent anytime, Faster than regular mail, Less expensive than using a courier.
How is e-mail different from other types of communication?
Can't get clues from body language, Can't hear tone of voice.
What field is used to send a copy of an e-mail message
Cc
What are the benefits of VoIP
Clearer calls, Increased efficiency, Reduced cost.
What items should be included in signatures on business e-mail
Company name, e-mail address, mailing address, name and title, phone and fax numbers.
In deciding which technology to use, Sandra considers whether or not her employees will need special training, the installation process, and the ability of technical support. She is analyzing ___
Convenience
The domain extension most likely used for a school is ___
edu
What is the local portion of the e-mail address below ___
twrigley
E-mail messages create a ___ permanent record than other forms of business communications.
More
Entry Title
Name of the posting
These factors limit the ability to attach files to e-mail messages.
Recipient's ability to open file, Size of file.
Stacy learned a new method to quickly switch between applications. She sent an e-mail to her entire office sharing this information. Thomas was excited to learn about this method and sent a response back to Stacy to thank her for sharing this information. The button Thomas should have clicked on was
Reply
Joe is a book editor. He must check the accuracy of information in the manuscripts authors submit to his company. In order to do his job quickly, he tries to verify as much information as possible while sitting at his desk in his office. The telecommunications he most likely uses most often is ___
The internet.
Analyze the choices
What are the advantages and disadvantages
Yuri a medical assistant, has been asked to send an account of a patient's last office visit to another doctor's office. The technology that she will most likely use is ___
A facsimile
___ is the device most frequently used to talk to someone in another location
A telephone
Now that you have applied the decision-making process to Olivia's situation, what telecommunications tool would best fit her needs
PDA
Aimee is a sales rep for an automotive distributor. Her job requires her to travel throughout the state. She replies heavily upon telecommunications technology to keep track of her appointments, phone the home office and her clients, jot down notes about sales calls, and get directions. What technology does she rely most heavily upon.
Personal digital assistant.
Permalink
Place where a blog posting is located
Malcolm received an e-mail from his boss criticizing his job performance. The message stated that Malcolm often failed to respond to customer inquiries, came in later to work, and chatted on the phone with is friends during the work day. Malcolm was furious. He worked hard at his job - at least as hard as his co-workers -- and he wasn't doing anything his co-workers weren't doing. Malcolm composed a message to his boss letting his feelings be known. Malcolm should ___
Save the message until the next day so he can re-read it to see if he still wants to send it.
Make the decision
Select the best technology for the job
Kenny is concerned that the amount of spam he is receiving is making him less productive at work. He knows that the FTC is taking steps against spammers, so he begins to forward spam to them at ___
Diane is receiving a lot of unwanted e-mail. What steps can she take to reduce the amount of e-mail she receives.
Stop posting her e-mail address on blogs, Carefully read and complete subscription forms, report spam.
What are the characteristics of effective subject lines
They are brief, They tell what the message is about.
Sandra wants to have her new technology up and running as soon as possible. She is looking for a tool that she can download and use right away. She is evaluating __
Availability
Bob received an e-mail message from a local deli offering 25 percent off meals during the lunch hour. He wants to share his message offer with his coworkers. To do this, he will click on the button
Forward
After Jaden completes the first step in the decision-making process, he will move on to the next step, which is ___
Gather Data
Businesses use wikis for all of the following except ___
Getting customer feedback.
Sandra has a budget, and the technology that she purchases must not exceed the budgeted amount. For this reason, she needs to consider all aspects that will affect the cost. Her considerations include:
Added features, Operating costs, Training requirements.
As a part of the decision-making process, Jaden creates a table so that he can easily compare the advantages and disadvantages of the technologies available to him. What part of the decision-making process is Jaden using __
Analyzing choices
Evaluate the decision
How is it working out
When using e-mail for business purposes, employees should __
Be brief, Proofread messages, Use appropriate punctuation, Use correct grammar, use spell check.
These practices will help you avoid sending out e-mail to the wrong person
Be careful when using the Reply to All feature, Double-check the Cc and Bcc fields.
Dan runs a busy desktop publishing company. His company wants to increase its exposure, so it runs a new promotion each week. The tool Dan most likely chooses to publicize this promotion is a ____
Blog
Dr. Wisteria is a prominent chiropractor in the Chicago area. She wants to provide a forum for her patients to discuss their health concerns and to seek and odder advice to other patients. Which telecommunications tool is most appropriate for Dr. Wisteria's needs.
Blog
Which of the following are effective subject lines
Break Room Closed for Remodeling, New Reporting Feature Added, Test Results Attached.
Jaden needs to implement a telecommunications technology that would most improve the way members of his team exchange information. He will use the decision-making strategy to help him. First, he must ___
Determine the goals
Sandra is the operations manager for a national financial company. She needs to find a telecommunications technology that: Enables employees in remote locations to share documents; Keeps track of latest version, Allows her to create and share new documents
Determining her goals
Which of the following is not a common business use of blogs?
Documents sharing.
What is spam
Electronic junk mail, E-mail abuse, unethical use of e-mail, unwanted bulk e-mail.
Once Jaden has decided upon the telecommunications technology his team will use, he will have completed the last step of the decision-making process.
False
Privacy rights prevent your employer from reading personal messages sent or received through the organization's e-mail system.
False
Dylan, an interior designer, has sketched out a layout for a client's living room. He wants the client's approval of the layout before he begins shopping for furniture. The telecommunications technology Dylan is most likely to use to send his sketch to the client is ___
Fax
After Sandra finishes making her list, she does a bit of research to learn about the different technologies available. She is ___
Finding options
Julian is a reference librarian. In his job, he must quickly answer many questions from patrons on a wide variety of subjects. The telecommunications technology he is most likely to use is
The Internet
These are the characteristics of a good blog
Updated frequently, Use a friendly professional tone.
Businesses most likely to reap benefits from using a wiki are those that ____
Want a low-cost project management tool, Want a place to house their important documents, Want an inexpensive, secure intranet.
After reading his e-mail messages, Orlando became very frustrated. Many of the messages he received did not conform to netiquette guidelines. He knew his productivity was being decreased because he wasted time reading these messages. Out of the four messages Orlando read, only one followed the rules. The text of the messages appears below. Which is an appropriate message for the workplace.
We need to talk about the project, please call me.
Determine the goals
What task or tasks need to be done
Gather the data
What tools are available to do the required task
Entry Date
When the posting became available
Hector's non-profit organization operates on a very tight budget. Their employees and volunteers work irregular hours. Few are in the office at the same time and some never even come into the office. Hector has been tasked with finding a method for the organizations employees to share, organize, and update organizational documents. What is the best telecommunications technology for Hector's organization to use.
Wiki
Shelby is the operations manager for a public works project. She is revising several of the procedures used. A number of people must review the procedures and add revisions. The best telecommunications tool for Shelby to use to manage this project is a ___
Wiki
