Computer maintenance Module 14

Which Event Viewer log do you search to find errors and warnings?

Administrative Events log

In the troubleshooting methodology, when should you question the obvious?

After identifying the problem

You have exhausted your knowledge of a problem, and it still is not solved. Before you escalate it, what else can you do?

Ask a knowledgeable coworker for help.

When a user, Belinda Lim, signs in to Windows, she cannot see her Documents folder in Explorer, and some of her Windows user settings are lost. You suspect her user profile is corrupted. Which tool or method should you use first to investigate and/or solve the problem?

Check the C:\Users\Belinda Lim\Documents folder.

which of the event types are not displayed in event viewer

Cirtical, error, warning,information -all of these are displayed

You need to install a customized console on 10 computers. What is the best way to do that?

Create the console on one computer, and copy the .msc file to the other nine.

What was the source of your DHCP error?

Dhcp client

When trying to improve performance of a slow system, you notice in Task Manager that the superfetch service is using a high percentage of CPU time. What is your best next step?

Disable superfetch to improve performance.

ln the lower pane of the task scheduler under security options, which user account will be used to complete the task?

DiskComp

Which of the following applications can you go to view the logs of all your Windows systems?

Event Viewer

Which hive contains information that identifies each hardware device installed on the computer?

HKEY_CURRENT_CONFIG

Which of these are not one of the primary hives found in the windows 10 computers

HKEY_WINDOWS

What are the individual sections of the Windows Registry called

Hive

A user tells you that Microsoft Word gives errors when saving a file. What should you do first?

Install Windows updates that also include patches for Microsoft Word.

You are having difficulty uninstalling freeware a user accidentally installed while surfing the web. You look online and see the software is designed to work in an x86-based version of Windows. In which folder should you expect to find the program files for the software?

It depends on the version of Windows installed.

Why did the command prompt window open when you ran your task?

It is what you set to run

you are troubleshooting an application problem and want to eliminate faulty memory as a source of the problem. Which command do you use?

Mdsched.exe

Which is the command line registry editing tool?

REGEDIT.exe

What should you do if you have recently updated your driver and it is causing frequent shutdowns on your computer?

Roll back the driver

When cleaning up the startup process, which of these should you do first?

Run System Configuration to see what processes are started.

When Windows first starts and the user signs in, a message about a missing DLL appears. Which tool or method should you use first to solve the problem?

Search the web on the error message to better understand the problem.

When troubleshooting an unstable Windows installation, you discover the problem still persists when you perform a clean boot, but it does not present when you boot into Safe Mode. What does this tell you about the problem?

The Windows installation is corrupted

Which of the following can you use to boot a system?

USB Drive, CD-ROM/DVD, Network Adapter

Which of the following can you do if an application that you are using crashes?

Uninstall, and reinstall, the application and Reboot the application

A user complains that their computer is performing slowly. They tell you the problem started about a week ago when new database software was installed. The software runs in the background to update a database synced between the user's workstation and the database server. Which is the best tool or method to use to determine if the new software is hogging computer resources?

Use Performance Monitor and Process counters to observe performance.

An application is frozen, and you cannot close its application window. What is the first thing you should do to end the process?

Use Task Manager.

You suspect that Windows has become corrupted. What is the least invasive solution to fix the problem?

Use the System File Checker.