Computers I Trandumper Part 3

282. Today's portable computers invariably use which of the following battery technologies? A. Alkaline B. Lithium Ion (Li-Ion) C. Nickel Camuim (Ni-CD) D. Nickel Metal Hydride (Ni-MH)

B

216. Which of the following printers is most likely to have a cartridge alignment feature? A. Monochrome LaserJet B. Color Thermal C. Monochrome Inkjet D. Color Inkjet

D

221. In which of the following printers would you have to replace toner as part of printer maintenance? A. Thermal B. Laser C. Impact D. Inkjet

B

284. Identify the correct statement regarding battery disposal. A. Destroy all used batteries by burning them. B. Check the battery label for information on special disposal procedures. C. All batteries can be recycled. D. To dispose of dead batteries, place them in the trash can.

B

298. While cleaning a closet for a new network rack, Tom finds a box labeled "Hexavalent chromium". What should he do with this box? A. Hexavalent chromium is expensive. Sell it! B. Call the local recycling center. C. It's probably safe, just throw it in the trash. D. Locate an MSDS online.

D

299. Of the following, which is information you would NOT find on a MSDS? A. Fire Fighting Measures B. Antidotes C. Handling D. Local Poison Control Numbers

D

276. The image on a customer's laptop is very dim, with only the outline visible. What can cause this problem? (Select two) A. Plasma screen B. CRT C. OLED D. Inverter E. LCD

D,E

264. How many Type II cards can be inserted into a Type III slot? A. 1 B. 3 C. 0 D. 2

D

265. Which of the following is NOT a common laptop battery technology? A. Ni-Cd B. Lithium Ion C. Ni-MH D. Na-Cl

D

268. A user has just dropped off his laptop reporting that the screen is very dim and it's difficult to make out the icons on the desktop. When you plug in an external monitor to the system, it brings up the desktop perfectly. Which of the following needs to be replaced? A. The VGA card. B. The LCD panel. C. The external monitor. D. The LCD inverter.

D

275. If a technician has just replaced a laptop's motherboard due to video issues, what should he do first if the speakers stop working? A. Replace the speakers. B. Update the video drivers. C. Verify that the speakers are compatible with the replacement motherboard. D. Check the speakers' connection to the motherboard.

D

277. What component is in charge of powering a LCD screen? A. Backlight. B. PCIe card. C. PCMCIA card. D. Inverter.

D

283. Why do laptops now commonly come with a hardware switch to turn off the wireless NIC? A. To boost the signal. B. To save heat. C. As a vanity feature. D. For commercial airline flights.

D

286. A technician has upgraded an internal Wi-Fi card on a laptop and now the signal power to connect to a WAP is low. Which of the following is the most likely cause of the issue? A. The laptop's memory is faulty. B. The laptop's battery is dead. C. WiFi card drivers are not installed. D. One of the antenna wires is unplugged.

D

287. A Windows user states that every time she hits certain letter keys on her notebook, a number appears instead of the letter. Which of the following items is most likely the cause of this problem? A. The user changed the keyboard character set. B. The user enable accessibility options. C. The user enabled sticky keys. D. The user enabled num lock.

D

289. Jim wants to be able to access his favorite website wirelessly with his new laptop, from anywhere. Which of the following would be the BEST choice for him to install/configure? A. Bluetooth card B. Infrared card C. 802.11g wireless card D. Cellular card

D

290. Jose is upgrading the memory on his laptop. The laptop has two slots for RAM, but one of them is currently being occupied. He has checked the qualified vendor list to ensure compatilility. After installing the new stick of RAM, the BIOS reports the original amount of memory. What should Jose do NEXT? A. Replace all of the RAM. B. Reseat the new stick of RAM. C. Check for any patches on Microsoft's website. D. Check your Virtual Memory settings.

B

294. What is the best way to toggle between a laptop's screen and an external monitor? A. Display settings in Control Panel B. Function keys on keyboard C. Task Manager D. Turn the monitors on and off

B

300. Which of the following would help during a power outage? A. Power strip B. Battery backup C. Line conditioner D. Surge suppressor

B

301. Which of the following are good ESD protection measures? A. Only touch the PC with one hand. B. Touch the power supply occasionally. C. Wear sneakers when working on PCs. D. Wear leather gloves.

B

274. What does the function (Fn) key on a keyboard serve? A. Activates multimedia functions. B. Enables access to safe mode. C. Provides additional keyboard capabilities. D. Used to turn off the monitor.

C

227. What type of printer uses an imaging drum? A. Impact B. Thermal C. Laser D. Inkjet

C

281. Which of the following is the most important item Tim should check to make sure he buys an AC adpater what will work with his laptop at his home? A. Make sure the household power plug on the AC adapter matches Tim's power outlets. B. Check the physical size of the AC adapter. C. Check the AC adapter's DC power connector to verify that it is the right size/shape for Tim's laptop. D. Check to see if the AC adapter is the same brand as Tim's laptop.

C

291. Police commissioner Gordan has noticed a rash of laptop thefts throughout Gotham city. What can he recommend to Gotham's citizens as the most effective way to prevent laptop theft? A. A CCTV system. B. A badge reader. C. A cable lock. D. A retina scanner.

C

292. Older laptop screens are backlit by which of the following technologies? A. LEDs B. OLED C. A CCFL lamp D. A gas

C

296. What use does the function (Fn) key of a keyboard serve? A. Activates multimedia functions B. Enables access to safe mode C. Provides additional keyboard capabilites D. Used to turn off the monitor

C

212. Tina's computer is connected to the small network in her new cafe. The PC has a printer attached via USB that she wants to share with the network. How can she accomplish this goal most efficiently? A. Enable print sharing. B. Install a print server. C. Install a USB hub. D. Install shared PCL drivers.

A

205. Your building has a power failure while you're in the middle of printing several print jobs on a networked printer. When the power comes back on, you can't get anything to print from the printer. What should you do? A. Delete all of the print jobs from the buffer and stop and restart the print spooler. B. Try the Print command several times in your software program. C. Press the Reload button on the printer. D. Try printing from a different PC on the same network.

A

208. What type of printer uses carbon paper? A. Impact B. Laser C. Inkjet D. Thermal

A

210. Cindy has an older HP printer that works great. Which device would enable her to share the printer on her company network? A. A print server. B. A port replicator. C. A wireless router. D. A splitter.

A

214. A user is complaining that nothing happens when he tries to print to a shared printer, even though the printer is powered on. What is most likely the cause of the problem? A. The print server does not have network connectivity. B. The printer is low on toner. C. The user's print drivers are corrupted. D. The ISP service is currently not available.

A

220. Randy's got his eye on a new multi-function printer/scanner/copier/fax machine but he's concerned that his old Windows XP Professional system may not support it. Which of the following actions would best confirm for him the printer is compatible with Windows XP? A. Go to the manufacturer's website and see if Windows XP is listed as supported. B. If the printer supports Vista or 7, then it supports XP. C. Hardware Compatibility List. D. See if Windows recognizes it during install.

A

224. The person responsible for maintaining the company's laser printer is out of the office. You are told to service the laser printer. Which part of the printer should you avoid touching and why? A. Fuser. One of its two rollers is a heated roller. B. Toner. The toner gets to a boiling point. C. Laser. The beam is very hot to the touch. D. Paper tray. Smudge prints cause paper jams.

A

236. What does registration do for color laser printers? A. Realigns each color to make a focused image. B. Formats the printer's memory storage to support each other. C. Sends your purchase information to the manufacturer. D. Increases the color depth.

A

242. Henry installs a new local printer without any problems. At the end of the installation, the program asks if he wants to print a test page. He clicks "No," but then changes his mind. Where can he go to print a test page for the new printer? A. Right-click on the new printer, select Properties, and the click the Print Test Page button. B. Right-click on the new printer, select Printing preferences, and then select Print Test Page. C. Right-click on the new printer and select Print Test Page. D. Right-click on the new printer, select Troubleshoot, and the troubleshooting wizard runs the test print.

A

243. What is the first step you should take when replacing a network printer? A. Notify all users before unplugging the printer. B. Unplug the network printer then notify users. C. Delete all print jobs before replacing the printer. D. Save all print jobs, replace the printer, and print all saved files.

A

245. In laser printer technology, what occurs during the writing stage of the image formation? A. The print image is written to the drum. B. The print image is transferred to the paper. C. An alternating charge is applied to the drum. D. A uniform negative charge is applied to the drum.

A

247. On a laptop, the keystroke combination used to switch to an external monitor almost always includes the _________ key. A. Fn B. Ctrl C. Windows D. Alt

A

251. John is bringing some laptops to a school for a job fair. Guards are present to prevent physical theft and he will keep the machines turned off when he's not around, but he doesn't want students using the machines. Implementing which of the following would best help him? A. BIOS user password. B. BIOS supervisor password. C. Windows Administrator password D. Biometric Retinal Scanner

A

252. A user wants to change what happens when a laptop's lid is closed. Which of the following Contol Panel applets is the most direct way to adjust this? A. Power Options B. Personalization C. Display D. Device Manager

A

266. Twenty Windows 7 laptops must have their memory upgraded from 2GB to 4GB. Some of the laptops use DDR2 and some use DDR3. The memory purchased for the upgrade was all DDR3. What will most likely happen during this upgrade? A. The DDR3 Notebooks are the only ones that will accept the new memory. B. The DDR3 memory will not work correctly unless the CAS (CL) values are the same. C. The DDR2 memory will fit in the DIMM positions and work. D. The DDR2 notebooks will work with DDR3 provided the DDR2 is installed in the first DIMM positions.

A

272. Margarita has seen plenty of System setup screens over the years, but when she presses DEL at the boot on her new laptop, she sees two password options: "Setup" and "System". What are the common terms for "Setup" and "System", respectively? A. Supervisor and User B. Administrator and User C. User and Supervisor D. User and Root

A

279. You are using your company's Windows XP laptop to deliver a presentation outdoors where there will not be a power outlet nearby. You are concerned that the laptop screen will turn off or go into standby before the presentation is finished. Which Control Panel path would you take to prevent this from occurring? A. Power Options > Power Schemes B. System > Hardware C. Power Option > Hibernate D. System > Advanced > Performance

A

285. You are attempting to install Windows XP onto a machine with a RAID array, but the Windows installer fails to recognize the array. What must you do to have Windows recognize and install onto the array? A. Press the F6 key when prompted during the installation and provide the correct drivers. B. In the Select Install Partition window, click on the Load Driver link and provide the correct driver. C. You must copy the installation files from the CD to a folder, install the driver into the installer files, and then burn a new installation disc. D. Nothing. Windows cannot be installed onto hardware that it does not recognize out of the box.

A

288. When you disconnect the AC adapter from the wall, your laptop screen dims, why is this happening? A. The power management options in your OS have been configured to do this. B. The LCD screen in a laptop requires the 60-Hz AC power connector. C. The laptop is unable to use 100% brightness on battery power alone. D. The video driver on your laptop has not been configured correctly.

A

293. Which PCMCIA socket type is the longest? A. They are all the same length. B. Type II C. Type I D. Type III

A

295. What device enables a laptop with a single video output port to support multiple monitors? A. Docking station B. Adjustable monitor arm C. VGA to DVI converter D. PCMCIA card

A

302. What do you use to clean the inside of the system unit? A. Compressed air B. Household vacuum C. 50/50 isopropyl/water spray D. A rag soaked in water

A

303. Chain of custody needs to be kept intact for which of the following reasons? A. To ensure evidence is admissible in legal proceeding B. To ensure evidence is returned to proper owner C. To ensure that the evidence is not left at the scene D. To ensure data preservation during evidence inspection

A

215. A printer usually plugs into which of the following ports? (Select two) A. USB B. DB-9 C. Mini-DIN D. DB-25

A,D

235. The print jobs coming out of your office's laser printer are all blank. What could be causing this? (Select two) A. Empty toner cartridge B. No power to the primary corona C. Printer not plugged into the LPT port D. No power to the transfer corona

A,D

203. What would cause a laser printer to generate a totally black sheet? A. Low level in the toner cartridge. B. No power to the primary corona. C. No power to the transfer corona. D. Malfunctioning imaging laser.

B

207. Hubs, by definition, broadcast every packet they receive out to all of their connected ports, causing occasional data collisions. Which device eliminates data collisions by not broadcasting to every port? A. STP B. Switch C. Router D. NetBEUI

B

213. An impact printer generates printouts that are good on the left side but fade as the printing moves to the right. What is probably causing this? A. A misaligned printhead. B. A misaligned platen. C. A worn-out printhead. D. A worn-out ribbon.

B

226. Kenny and Kyle share a Windows Vista Home Premium system. Kenny installs a locally attached printer and makes Kyle a member of the Print Operator group. Kyle logs out and Kenny logs in. He opens a text file in Notepad and tries to print. Instead of printing on the printer, a dialog box opens asking for a filename. What's wrong? A. Kyle needs to install the printer separately. B. Kyle needs to set his default printer to the new printer instead of the virtual XPS Document Writer. C. Kenny has to make Kyle a member of the Administrator's group. D. Kyle did not install the correct drivers when he was logged in.

B

228. A client has asked you to recommend a printer. She wants to print multi-part point-of-sale forms. The client is not particularly interested in quality of the printer's output, but emphasizes the importance of printing receipts in triplicate. What type of printer should you recommend? A. Laser B. Dot-matrix C. Inkjet D. Dye sublimation

B

229. The new high volume laser printer has a number of different interface options to connect directly to James' Windows XP Professional PC. He wants to use the fastest one possible. Which one should he choose? A. USB 1.0 B. IEEE 1394 C. IEEE 1284 D. 802.11b

B

230. In which of the following situations is a registration procedure often required on a color printer? A. Registration is only done once after initial purchase. B. After moving the printer. C. At every reset. D. Every 30 days.

B

233. Martha's inkjet printer's output has the bottom of every letter missing in text and strange horizontal lines evenly spaced in her images. What part of the inkjet should she check for problems? A. The paper take-up rollers. B. The printhead. C. The printer's resolution. D. The photosensitive drum.

B

237. Aaron gets a tech call from a user whose printer is acting up. He normally fixes printer problems by logging into the user's system remotely with Remote Assistance. But in this case, he has to go to the client and perform an alignment manually. Which type of printer does the user have? A. Thermal B. Dot matrix C. Laser D. Inkjet

B

238. A technician is changing out a toner cartridge in a high-volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto the rollers in the immediate area. Which of the following should the technician do next? A. Use the maintenance kit to remove and replace the affected parts. B. Use a toner vacuum to remove the spilled toner from the undesired surfaces. C. Immediately leave the scene and sound an emergency to security. D. Use compressed air to remove the spilled toner from the undesired surfaces.

B

240. Thermal printers have a major disadvantage compared to other printer technologies: thermal printing __________. A. is far to slow for most functions. B. is unsuitable for archival purposes. C. is limited to 16 colors. D. costs much more in terms of consumables.

B

244. Craster comes into the shop complaining that his laser printer is having trouble picking paper up from the first paper tray. What should a technician replace first? A. Transfer belt. B. Rollers. C. Toner. D. Imaging drum.

B

250. On a laptop, which function key might keep a user from accessing the Internet? A. Volume B. Wireless C. Bluetooth D. Screen Lock

B

254. Louis notices his PCMCIA 802.11 NIC has a small screw hole on the end. What is this probably used for? A. AC adapter B. Antenna C. Wireless Repeater D. Ethernet

B

259. Yesterday you were working on a client's wireless laptop, patching the system through Windows Update. Today, the client reports that they can no longer access the Internet. What is the FIRST thing you should check? A. Check for the BIOS firmware update. B. Check the switch on the laptop to ensure that the WiFi radio is on. C. Make sure they have properly connected their WiFi antenna D. Ensure that the driver wasn't accidently updated through Windows Update.

B

260. Harry thinks his AC adapter may not be charging the battery properly. What is the very first item he should check? A. Whether the laptop is set for recharge mode in Device Manager. B. Whether the AC adapter's LED is on. C. Whether the battery is good. D. Whether the power up function key is toggled.

B

261. Ursula needs to configure a Cisco router using the serial port on her Vista laptop. The router documentation says the COM port needs to be set to: 9600 bits/sec, 8 data bits, no parity, one stop bit. Where does she go to make these settings for the serial port? A. Sound Control Panel applet B. Device Manager C. Phone and Modem Control Panel applet D. CMOS

B

269. What is the function of the charging circuit on a laptop? A. Charges the laser B. Charges the battery C. Charges the CCFLs D. Charges the AC inverter

B

270. What form factor of memory is found in laptops? A. DIMM B. SO-DIMM C. SDRAM D. RAMBUS

B

206. Windows printers may have extra driver versions installed if you desire - what good is this feature? A. It enables Linux PCs to print. B. It's for different XP Service Packs. C. It's for different versions of Windows. D. It speeds up network printing.

C

211. Which of the following items would most likely be found in a laser printer's maintenance kit? A. Power supply B. RAM C. Pickup rollers D. Toner

C

217. Tommy sent a print job to his printer, but then he realized the printer was out of paper. He adds paper, but the print job does not automatically print. He opens the Print queue and sees his print job shows an error. He right-clicks on the print job and a menu appears. What does he need to select in this menu to get the print job on its way to the printer? A. Pause B. Open C. Restart D. Start

C

218. On a Windows XP system with a single printer, what do you need to do to ensure the printer is set as the default for the system? A. Remove and reinstall the printer. B. Reconfigure the printer settings in My Computer C. You don't need to do anything. D. Reconfigure the print settings in Printers and Faxes.

C

222. What aspect of a regular vacuum cleaner makes it unsafe to use inside a laser printer? A. Too much vibration. B. Too much voltage. C. Too much static. D. Too much power

C

223. When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer's properties? A. To add additional drivers for other printers on the computer. B. To add additional drivers to emulate a different printer. C. To add additional drivers for other operating systems. D. To add additional drivers for different printing modes.

C

231. What is "duplex printing"? A. Inline binding of the paper. B. Automatic printer collation. C. Printing on both sides of the paper. D. Two-way printer communication.

C

232. What is likely to be reset during standard printer maintenance? A. Print job cache B. Job queue C. Paper and tray settings D. Page count

C

234. What type of printers use voltage control to limit the amount of liquid they use? A. Thermal printers. B. Laser printers. C. Inkjet printers. D. Impact printers.

C

239. You want to add a network printer using Windows Vista. Which port is BEST in this situation? A. COM1 B. USB C. TCP/IP D. LPT2

C

241. Which type of wireless printer has the shortest range? A. 802.11a B. 802.11g C. Infrared D. Bluetooth

C

246. After performing a clean Windows XP installation on a customer's laptop, Sansa discovers that the Bluetooth toggle switch isn't working. What should she do first to try and resolve this issue? A. Install Service Pack 4 B. Reinstall the operating system with Windows XP Media Center C. Install the Bluetooth stack/driver D. Replace the keyboard

C

249. A user reports that the Web browser shortcut key on his laptop's keyboard isn't working. What would a technician do to resolve the problem? A. Installing Bluetooth drivers from a manufacturer's Web site B. Installing ACPI drivers from a manufacturer's Web site C. Installing hotkey drivers from a manufacturer's Web site D. Installing AHCI drivers from a manufacturer's Web site

C

253. You are trying to connect your laptop to your new 52" LED TV using a HDMI connector. When you connect everything, you immediately notice that you get video on the screen, but there is no sound. What is the MOST likely cause of this? A. The HDMI cable you installed doesn't meet specification. B. You need to install a third-party application. C. You need to select HDMI audio on your laptop. D. The speakers in your TV are not compatible.

C

255. Pamela's laptop will start only if the AC adapter is plugged into the laptop. What component/function is most likely to cause this problem? A. Bad battery interface B. Bad flyback transformer on laptop C. Bad battery D. Bad AC input port on laptop

C

271. The touchpad on Otto's laptop is no longer tracking properly. What should he do? A. Do a hardware reboot on the laptop. B. Update the keyboard driver. C. Reconfigure the touchpad driver. D. Use a real mouse.

C

273. Which of the following components must be installed while a laptop is completely powered off? A. USB expansion hub B. Express card 54 device C. SO-DIMM chip D. PCMCIA device

C

278. What should you do with a worn-out Li-Ion battery? A. Return it to the manufacturer for a trade in. B. Throw it away. C. Contact your local disposal authority for guidance. D. Recharge it.

C

280. What is the simplest way to change the brightness on a laptop's monitor? A. In the BIOS. B. In the Device Manger of the operating system. C. Fn key. D. In the video display drivers.

C

248. John's client needs to connect an external monitor to his laptop. Which connection types is the laptop most likely to have to accomplish this goal? (Select two) A. RCA B. PS/2 C. HDMI D. VGA E. Serial

C,D

257. You want to equip yourself with FRUs for a laptop. What would you take with you? (Choose two) A. NIC B. Video card C. Hard drive D. SC card reader E. RAM

C,E

267. You are troubleshooting a laptop that was just recently diagnosed with trouble holding power. When you turn the laptop on to troubleshoot, you notice that even while connected to the AC power adapter, the laptop will still use battery power. What could be causing something like this to happen? (Choose two) A. You have selected a power scheme in your OS that disables charging. B. The battery is incompatible with the laptop. C. The power adapter that plugs into the wall is malfunctioning. D. The LCD's power inverter is malfuntioning. E. The internal power circuity on the motherboard is faulty.

C,E

204. When installing a new point of sale printer, which of the following will you most likely need? A. RG-58 B. RJ-11 C. Operating system disk D. Drivers

D

209. Which of the following problem outputs would benefit the most from printing a calibration page? A. Paper covered with speckles of toner. B. Two sheets picked up at a time. C. Blank pages D. Slightly blurred characters.

D

219. How would you go about sharing a multifuncion printer/scanner/fax machine over a network in Windows XP Professional? A. Start > All Programs > Control Panel > Network Connections > Right click on desired printer and go to "Sharing." Select the option to share the printer and give it a share name. B. Type "appwiz.cpl" at the run line and install the printer as a shared device. C. Start > All Programs > Control Panel > Scanners and Cameras > Right click to desired device and go to "Sharing". Select the option to share the device and give it a share name. D. Start > All Programs > Control Panel > Printers and Faxes > Right click on the desired printer and go to "Sharing." Select the option to share the printer and give it a share name.

D

225. Leroy's old Windows XP Home system works beautifully, but he doesn't have a printer. He purchases a new laser printer, turns it on and plugs it into his USB port. After not noticing anything, he assumes the printer installs, but when he tries to print, he gets an error saying there are no printers installed on this computer. Which of the following is most likely the mistake he made that led to this problem? A. He turned off Automatic Device Detection in Control Panel. B. He didn't configure the new printer as default. C. He used USB instead of parallel. D. He forgot to install the printer's device drivers.

D

256. What component can you not typically upgrade on a laptop? A. RAM B. Hard drive C. Wireless card D. Video card

D

258. A technician, trying to upgrade the RAM in a laptop, opens the bottom of the case to discover that there is only one RAM slot when there are supposed to be two. Where might the other slot be? A. Second hard drive bay B. Inside the display bezel C. Above the PC card slot D. Under the keyboard

D

262. Where is a laptop's wireless antenna typically located? A. Keyboard B. Rear panel C. Bottom bezel D. Display bezel

D

263. Which type of PC Card slot will allow the insertion of a hard drive? A. Type I B. Types I & II C. Type II D. Type III

D

297. After walking across a carpet, you pick up a known good stick of RAM and install it. When you try to boot the machine, you find the RAM no longer works. What is the most likely cause? A. Electromagnet interference (EMI). B. Radio frequency interference (RFI). C. Voltage oscillation corruption (VOC). D. Electrostatic discharge (ESD).

D