Coms 5 - Active listening ch. 4
You Technique
a form of active listening consisting of a question beginning with the word "you"
Observing the Speaker's NVC
listen with your eyes and notice their posture, physical position, facial expressions, eye contact, gestures, tone, etc
Active Listening For Content
listening for the accuracy of what is being shared
Reflect the Speaker's NVB
make speaker consciously aware of their nv messages
Probing Questions
open and closed questions that are directly related to previous statement to further encourage speaker to explain, expand, develop a thought, idea, or feeling
Active Listening
process of paraphrasing or restating in your own words what the speaker speaker has said to clarify the message
Guidelines for Effective Listening
put the other person first, attend to person, reflect what person is comm, support person
Active Listening for Feelings
to go beyond the content of what people are saying and be sensitive to their feelings
Active Listening Statements
using statements that introduce your interpretation "I hear you saying..." "What you're saying..." "What you're feeling is...." "It sounds like you..."
Four Steps of Active Listening
1. Speaker makes a statement 2. Listener paraphrases speaker's statement 3. Speaker accepts or rejects paraphrase 4. if rejected, speaker clarifies original statement & process repeats if accepted, listener can express thoughts & feelings
Responding to the Speaker's VC
be sensitive to feeling statements and respond to them with a paraphrase to encourage the speaker to explore or comment further if speaker asks how you are feeling about something, you can respond with an appropriate feeling response "Yes, I am feeling..."
Loaded Questions
blame, accuse, judge and indirectly force your opinion & advice on listener
Closed Questions
can be answered in a word or two (yes/no) do not encourage speaker to develop, expand or explore topic instead, focus, limit, and highlight
Open Questions
encourage speaker to develop, expand, explore a topic and usually begin with the words "why" "what" "how" "explain" "describe"
Active Listening Techniques
help you more clearly understand the thoughts and ideas presented by others
Active Listening Questions
involves beginning your interpretation with statements such as "Do you mean...?" "Are you saying...?" "Are you feeling...?"