Confronting Workplace Conflict

What are three methods for adapting your style to resolve a particular conflict?

-Assert your opinions when necessary -Look for win-win solutions -Seek a balance that benefits all parties

What three tactics can you use to help you prepare to confront a difficult situation with the right mindset?

-Examine your own feelings -Review your company's procedures before going into a conflict situation -Realize you can learn from the other person

What five tactics can you employ when dealing with difficult people?

-Listen carefully -Set the stage and time frame -Acknowledge their contributions -Don't use an intermediary, confront the situation directly -Follow a conflict resolution process

What are five common styles that can be used in dealing with workplace conflict?

-Your Way -Both Ways -Ignore It -Part Way -My Way

1.When you think a conflict can be turned into collaboration 2.When you need to move beyond a stalemate 3.When there's an emergency and you don't have time for lengthy negotiations 4.When the resolution is more important to the other party than it is to you 5.When you have no strong outcome in mind for the particular conflict

1.Both Ways 2.Part Way 3.My Way 4.Your Way 5.Ignore It