Connect MGT Exam 4 Review
Which of the following is true of team norms?
Cohesive groups are more effective than non-cohesive groups at norm enforcement.
Which of the following actions is recommended for managing in an empowered world?
Incentive systems should reinforce teamwork.
Which of the following is true of the moving stage in the three-stage model for managing resistance to change?
It begins with establishing a vision of where the company is heading.
Which of the following is a negative implication of the company grapevine?
It can lead to anxiety in employees and harm operations.
Which of the following is true of organization development (OD)?
It involves an actual process of changing for the better and for the long term.
Which of the following is true of emerging technologies?
Managers do not need to invest in them until they have been more fully developed.
Which of the following is true of parallel teams?
Their charge is to recommend solutions to specific problems
Which of the following is a disadvantage of oral communication?
There is no permanent record of a message.
Which of the following is true of semiautonomous work groups?
They get outside support for quality control and maintenance.
Which of the following is a function of product champions?
They secure sponsorship for new ideas or an innovation within the organization.
Which of the following is an advantage of two-way communication over one-way communication?
Two-way communication is more accurate than one-way communication
Which of the following helps organizations achieve sustained, superior performance?
a culture that empowers people to innovate
Which of the following is an example of a benefit for members of a team?
acquiring new skills
_____ starts with the assumption that organizations are collections of people performing many different but related activities to satisfy customer needs.
activity-based costing
Which of the following is an example of upward communication?
an employee informing his manager about the challenges he faces at work
Walter was disappointed when his team did not discuss his proposal before voting. He reacted by missing meetings but did not say anything further about the matter. This type of reaction to conflict is known as
avoidance
The _____ shows the financial picture of a company at a given time.
balance sheet
Which of the following is an effective practice in communication?
being critical of one's own writing
_____ are designed to measure progress toward set performance goals, and if necessary, to apply corrective measures to ensure that performance meets objectives.
bureaucratic control systems
The _____ budget is used for the cost of fixed assets like plants and equipment.
capital
_____ does not assume that the interests of the organization and individuals naturally diverge.
clan control
_____ provides managers with continuous feedback so that when plans are not carried out properly, managers can take steps to correct the problem.
control
The human tendency to _____ underlies much of the ineffective communication and demonstrates the need for more effective managerial communication practices.
filter
Which of the following refers to the process of withholding, ignoring, or distorting information?
filtering
Which of the following factors is present when a team gives its highest performance?
high cohesiveness and high-performance norms
Two team leads discussing with each other about how to improve their team member's productivity is an example of
horizontal communication
Teams can do all of the following except
increase costs
Even though there are many accounting software products available in the market, some people still resist utilizing them because they are comfortable with their old ways of manually preparing and maintaining their accounts. Which of the following is the reason for this resistance to change?
inertia
A boundary-less organization implies
information available as needed.
Which of the following ways of acquiring new technology helps keep the technology proprietary-exclusive to the organization?
internal development
Which of the following reasons can contribute to a team's failure?
lack of training and support systems
_____ are the amounts the corporation owes to various creditors.
liabilities
Which of the following is an ineffective way to manage the grapevine within organizations?
make false denials about gossips
_____ involves the use of pricing mechanisms and exchange relations to regulate activities in organizations as though they were economic transactions.
market control
A(n) _____ refers to a third party who intervenes to help others manage their conflict.
mediator
When compared to defender and analyzer firms, early adopters of new technologies tend to be
more specialized
Ringing telephones, thoughts about other things, and fatigue and stress may block perfect understanding between the communicating parties. These are examples of _____ in the communication process.
noise
_____ cues often make a greater impact than other signals, hence managers must remember that their actions often speak louder than their words.
nonverbal
In computer-controlled production technology, the strategy of _____ is more efficient because deviations are controlled closer to their source.
operator control
A temporary safety team, comprising of members from several departments, was formed to assess the workplace implications of a new federal regulation. This is an example of a(n) _____.
parallel team
After the norming stage in team development, a team would most likely move on to the _____ stage.
performing
Which of the following stages of budgetary control involves dealing with identifying what is being accomplished and comparing the results with expectancies?
performing budgetary operations
The _____ states that control is enhanced by concentrating on the exceptions to, or significant deviations from, the expected result or standard.
principle of exception
When teams have a high degree of dependence on outsiders, _____ is the best team strategy.
probing
_____ is change that affects the way outputs are produced.
process innovation
The three criteria that define an effective team are
productive output, satisfaction among members, and committed members.
_____ are proactive "technology-push" innovators and have cultures that are outward-looking and opportunistic.
prospector firms
_____ refers to limiting measures to functional or departmental responsibilities rather than the organization's overall objectives.
provincialism
In most situations, the simplest, easiest, and most cost-effective way to acquire new technology is to
purchase it
_____ is best described as responding to pressure after a problem has arisen.
reactive change
_____ is a process wherein managers control work by dividing and simplifying tasks.
scientific management
Employees in a manufacturing company are resisting the management's decision to introduce changes in the production process. They fear that they will lose their prominence and eventually their jobs if the management decides to alter the production process by installing new machineries. Which of the following reasons can be attributed to their resistance?
self-interest
In order to gain employee acceptance of useful performance standards, a manager can
set standards that employees view as possible to achieve.
In the context of companies trying different strategic postures to compete in an uncertain future, _____ are those who try to change the structure of their industries, creating a future competitive landscape of their own design.
shapers
Optimism turns into reality shock in the ________ stage.
storming
When the words on the slide are too small to be read from the back of the room during a presentation, an error in the _____ stage of the communication process has occurred.
transmission
Loss of "human moments," burnout caused by long hours of being close to technical tools of work, and lack of guidance for inexperienced employees are among the disadvantages of
virtual offices
Which of the following relationships emerges as a group receives tasks from one unit, processes it, and sends it to the next unit in the process?
work flow relationship
Which of the following is a logical extension of the socio-technical philosophy of work design?
workforce empowerment
E-mails, memos, letters, reports, and computer files are examples of
written communication
