Cremation Final

The processing machine should reduce the cremated remains to a uniform size no larger than __________

1/4 inch

Damage to the floor of the crematory can lose up to what percentage of cremated remains?

10%

What range should the temperature of the secondary chamber be?

1400 Ð 1800 degrees Fahrenheit

It is recommended that the funeral directors avoid reaching for their pens and detail sheets for how long during the arrangement conference?

15-30 minutes

The FTC Funeral Rule stipules how many required itemized prices on the GPL?

16

What year was the first cremation, other than practices by indigenous Americans, performed in the United States?

1792

In what year was the first modern cremation performed in the United States?

1876

The Manual of Standard Crematory-Columbarium Practices was published in

1941

In what year did the FTC Funeral Rule go into effect?

1984

What is the normal capacity range of keepsake urns?

2 to 70 cubic inches

This first cremation in a modern cremation chamber took more than _____ hours to complete.

36 hours

How many required disclosures must be on the General Price List?

6

How many days must pass in order for the crematory authority to dispose of the cremated remains in accordance with the disposition provisions of the law?

60 days

A family has chosen to construct their own container to hold the cremated remains of their loved one. What specific advice would you give the family to help them construct an appropriate container?

A candid conversation with the family about the required capacity for a specially constructed urn. Have them bring the urn in and transfer the cremated remains into the urn for them. Since 200 cubic inches most likely will not mean much the family when relying the amount of space needed it will probably be best to offer a better description. Such as holding a 5lb pound bag, etc.

Which one is NOT a required documents/items to ship cremated remains? Certified death certificate Burial transmit permit Funeral home affidavit A permanent urn

A permanent urn

Every funeral home should have what regarding cremated remains for employees?

A written policy

The reduction of human remains to essential elements through a water-based dissolution process using alkaline chemicals, heat, agitation, and pressure defines

Alkaline hydrolysis

What can set the tone and be significant in ultimately providing a family with the meaningful memory and services they desire and deserve? The care and presentation of the deceased The professionalism of the funeral director The friendliness of the staff of the funeral home All of the above

All of the above

Which of the following are appropriate records when working with a third-party crematory? Appropriate certificates Appropriate licenses Operational records All of the above

All of the above

What is an unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains?

Alternative container

What is the third required disclosure on the GPL, dealing directly with cremation services?

Alternative containers

How often should you inspect the external stack?

At least monthly

When is commingling of cremated remains a concern for funeral homes and crematory operators? During the cremation process itself During the final disposition of the remains Both A and B

Both A and B

Because_______ is a semi-precious metal and cast bronze will only patina with age and will not degrade over time, it made the perfect medium to create permanent, imperishable memorials.

Bronze

All funeral service options are viable when a family chooses which type of services? Select all that apply. Burial Entombment Cremation Alkaline Hydrolysis

Burial Entombment Cremation Alkaline Hydrolysis

The funeral director uses a third party for cremations, where on the GPL can the price for the crematory be located?

Cash advance fee

The ancient Greeks and the Romans practiced cremation, what other ancient cultures are also known to have practiced cremation?

Celts

What is defined as the act or instance of burning, and involves a chemical reaction in which oxygen is rapidly combined with fuel, giving off heat?

Combustion

What was the subject of Jessica Mitford's "The American Way of Death?"

Criticism of funeral and memorializing services

When it comes to scattering cremated remains all the states have

Different scattering laws and regulations

If anything is revealed during the interview process that concerns the representative, what should be done?

Discuss issues with crematory manager and seek resolution

What is a common problem faced by funeral homes regarding cremated remains?

Disposition of unclaimed cremated remains

When using a third party the funeral home should always do what?

Document all steps

Explain the concept of due diligence and describe the appropriate steps involved in due diligence when selecting a third-party crematory.

Due diligence helps the funeral home maintain a good working relationship with the third-party crematory that they have selected. It is the care a reasonable person would take to avoid harm toward another person or person's property. Some of the steps a funeral home can take to practice their due diligence are: 1- Evaluate the internal policies & procedures of the funeral home. 2- Evaluate the crematory's procedures and records. 3- Conduct interviews with the crematory staff. 4- Conduct physical inspections on-site.

___________________ exists when a person executes a power of attorney which will become or remain effective in the event he or she should later become disabled.

Durable Power of Attorney (DPOA)

If the funeral home you are working for is responsible for deceased A, who is originally put in refrigeration while attempting to contact the family, is later removed for an ID viewing, and then returned to refrigeration while waiting on a permit to cremate, when should the refrigeration log be filled out?

Every time the deceased is removed from refrigeration, or put back

Under which jurisdiction is cremation required to be included on price lists of those who offer both funeral goods and services to consumers?

Federal Trade Commission (FTC)

Who must always be knowledgeable of all items related to cremation including legal and regulatory processes, available services, and merchandise?

Funeral Professionals

Your funeral home offers cremation as a form of disposition. What must you disclose on your GPL to be compliant with all FTC disclosures (assume you cremate on-premise and do not utilize a third-party crematory)?

My funeral home would have to disclose Alternative Containers that are available for direct cremation, what that container is constructed of, and placed next to the price range for direct cremation. I must also state the price range, state the FTC required disclosure on the GPL, a price for direct cremation for when the consumer provides their own container, and a price for each direct cremation offered with a alternative container. For each alternative container offered I would need to list it's description and price. If the cost of the cremation is included in the direct cremation it must be stated on the GPL "and cremation" in the description. By law we cannot require the consumer to purchase a casket for a direct cremation or for any other reason when they are going with direct cremation.

Why is it a good idea to inspect the contents of a cremation container prior to initiating the cremation process? What specifically should the crematory operator be looking for during the inspection?

It is essential to inspect the contents of a cremation container before cremation because this can help protect the retort, crematory operators, and life of the unit. Loading a compromised container in an 1800 degrees F unit can be life-threatening. This helps to ensure a successful cremation and prevent the release of hazardous elements into the environment. The remains should be encased in a combustible container and not leak. Most importantly, the correct body is being cremated.

Who was known for coining the word, "Inurnment"?

Lawrence Moore

What state will hold cremated remains in their funeral home for four years?

Maine

Who issues a permit that approves the cremation is to move forward?

Medical Examiner

What materials are used in traditional burial caskets and why are they typically not suited for cremation? What materials are used in the construction of cremation caskets? What are the significant differences between cremation caskets and traditional burial caskets?

Metal hinges, staples, screws, plastics, springboard. They provided added challenges in the processing of the remains. Zinc is a concern because it creates large amounts of white smoke. Cremation caskets encase the remains fully, made of wood, corrugated cardboard, particle board. Things like staples, hinges, springboard bedding are removed and replaced with wholly combustible materials. They are a 100% combustible.

The checklist has all of the following EXCEPT Appropriate licenses Appropriate Dress of crematory employees Clean and orderly facility Number of apprentices

Number of apprentices

Which jurisdiction may require crematory employees to be trained to avoid potential bloodborne pathogens as well as being introduced to workplace safety measures?

Occupational Safety and Health Administration (OSHA)

What is one of the most masterfully constructed columbariums in the United States, located in San Francisco California?

Odd Fellows Columbarium SF

What is defined as the degree to which light is reduced when viewed through a smoke plume or visible emissions?

Opacity

It is important to articulate the value of the funeral during which part of the arrangement conference?

Paint the picture

Materials utilized for construction of containers appropriate for cremation would be

Particleboard and wood

You have a keepsake urn and the cremated remains are ready to be transferred. What should the funeral director do?

Place the cremated remains in a plastic bag and place them in the keepsake urn

An instrument in writing whereby one person, as principal, appoints another as his agent and confers authority to perform certain specified acts of kinds of acts on behalf of a principal is known as what?

Power of Attorney (POA)

Where the actual cremation takes place describes what term?

Primary chamber

Which of these items are "funeral goods" according to the FTC Funeral Rule?

Products sold directly to the public in connection with funeral services

What is the fundamental goal of the FTC Funeral Rule? (select all that apply) Protect funeral providers Protect cremation providers Protect consumers Regulate the funeral and cremation business

Protect consumers

If a family is adamant about not viewing the deceased, what should the next step be?

Request a waiver be signed releasing the funeral provider of liabilities of misidentification

What ancient culture practiced cremation? Choose all that apply. Romans Greeks Celts Norse Islamic

Romans Greeks Celts Norse

Identification viewing ____________ to an area of the facility not normally used for formal viewing.

Should not be relegated

The nineteenth century's most influential pro-cremation works, "Cremation: The Treatment of the Body After Death." was authored by

Sir Henry Thompson

What is the final discharge point where the products of combustion are released to the environment?

Stack

Which of the following will provide funeral directors and assist the funeral professional in understanding the determination of who actually has the legal right of disposition. State Statutes Federal Trade Commission The Funeral Rule National Funeral Directors Association

State Statutes

You were introduced to many documents important to the cremation arrangement process. Which document(s) do you find most essential? Explain why?

Statement of Authenticity because it states that the person signing it has the legal right to determine that they have the legal right to choose cremation. Also, the Cremation Authorization form too because the family is signing that they understand the procedures and that it is irreversible. The Cremation Authorization can also have an attestment that the person signing is the legally authorized person included in the language of the document

To house cremated remains prior to placement in a permanent urn describes a ________?

Temporary container

Which of the following is NOT considered part of the checklist to assist achieving a dignified experience for the identification viewing? Has the authorization to cremate form been signed? The family has not been informed of what to expect regarding the condition of the body? Are you prepared to answer questions the family may have once viewing is complete? Has the deceased been placed in the casket or container selected by the family for viewing?

The family has not been informed of what to expect regarding the condition of the body?

Families trust that the funeral home will care for and treat their loved one with respect from __________ to ___________ .

The first call; final disposition

There are two different types of crematory designs, the retort design and the in-line design. What is the primary difference between these two designs?

The flow of gasses during operation

The family is arranging a direct cremation. The FTC Funeral Rule states that

The funeral director cannot tell the family they have to buy a casket

Why is the identification viewing so important, especially for those client families who select minimal services?

The short of it is that cremation is permanent. We want to make sure that the family has that final chance to see the deceased and create closure. Seeing the deceased helps to make the death real too.

How were early cremation apparatuses built?

They were built as a part of the infrastructure

It is the duty of the funeral director to maintain all of the following EXCEPT Personal health Public health Safety To let everyone know they have a body

To let everyone know they have a body

Why did most cremationists refuse to pulverize, crush, or grind cremated remains to ash?

To prevent scattering

What does TSA stand for

Transportation Security Administration

Which service will ship cremated remains?

USPS Priority Mail

When should a funeral home inspect a third-party crematory?

Unannounced, at least annually

In 1885, the earliest supporters of cremation in the U.S. organized the ________________________ at Fresh Pond, Long Island, which remains the longest continuously operating crematory in the country.

United States Cremation Company

How were human remains perceived when they were reduced to ash?

Valueless

What is/are the essential advantage of a vault over a grave liner? Choose all that apply. Vaults offer sealing qualities Vaults are lined to aid in the deterrence of the entry of water, soil, and contents of soil contact with the urn Vaults support the weight of the earth Show to others that you loved your deceased family member

Vaults offer sealing qualities Vaults are lined to aid in the deterrence of the entry of water, soil, and contents of soil contact with the urn Vaults support the weight of the earth

When is it alright to take a photograph for identification purposes?

When the authorizing agent(s) have given written permission

How should the deceased be handled at the crematory?

With respect and dignity

Which of the following is the best casket to cremate? Wood Steel Stainless Steel Copper

Wood

If the family wants to do a scattering ceremony, how can you help?

Write a reading for the family to read during the scattering

Which type of casket should never be cremated, as it contains high levels of zinc?

bronze

Because alkaline hydrolysis uses water, the remains need to _____ before pulverization.

dry

What is critical that parties practice in orde

due diligence

Practicing due diligence regarding selection and retention of a third-party crematory is a how many step process?

four step process

How should the funeral director inspect the crematory?

in person

An urn can't be lined with _____ when utilizing air travel as it will prohibit a successful x-ray?

lead

True or false: The authorizing agent(s) can control the funeral which includes who has the right to view the deceased.

true

Currently, _____ companies manufacture and sell alkaline hydrolysis machines in the United States.

two

What are the two basic types of burial caskets?

wood/metal

Explain how you would plan an effective arrangement conference. What elements would you include? Include all bookkeeping, forms, etc. that would need to be utilized in the plan as well as strategies you would use or questions you would ask the client family. When and how should you introduce the General Price List (GPL) to the client family? Overall, what role does the funeral director take during the arrangement conference?

I would warmly greet the family, offer them refreshments, and offer my condolences. Id ask them to share more about their loved one. Give them my full attention and acknowledge their pain. Id would explain the steps of the funeral options in detail and in clear language format. Explain the differences between their options for cremation with or without services. Let them know that they can still do a service with or with the cremated remains and encourage them with the added benefits of doing a service. Go over the whole arrangement details and confirm it with them. I would need to gather vital statics and any other important information. Fill out Statement of Goods and Services Selected. Authorization to Cremate. Cremation permit and transit permit. Any paperwork for Military Honors. Autorization to embalm for any viewings. Removal of medical devices. The GPL should be introduced whenever pricing comes up on selected funeral services or goods. I think the overall role to provide a warm, caring environment for the family to feel comfort to express their grief and pain. To listen to them and develop a trust that their loved one is in good hands. Also have a folder at the ready for the family that has the GPL in it.

When embalming is declined, minimal care is should still be completed, this includes which of the following? I. Aspiration of excess fluids and gasses II. Washing of the remains III. Setting facial features IV. Removal of visible tumors

I, II, III

For direct cremation, what must the GPL state? I. Price range II. Required disclosure III. Price when consumer is providing casket or container IV. Price when you provide alternative container

I, II, III, and IV

When a third party crematory has been selected, a contract should be generated and signed by both parties. What is the purpose of the contract? I. Establish expectations of the third-party crematory II. Hold the crematory accountable to the desired level of service expected III. Support the due diligence of the funeral home IV. Establish a positive working relationship with the provider

I, II, III, and IV

If an authorizing agent wants to witness the cremation process, which of the following is/are correct when addressing them prior to the cremation? I. Make sure they have a clear understanding of the cremation process II. The authorizing agent must understand it may be emotionally disturbing to witness III. Explain to them that they are unable to witness cremation due to federal regulations IV. Request a waiver be signed by the authorizing agent

I, II, and IV

What is important to remember in regards to Identification Viewing? I. Time allotted may be limited II. Number of people allowed is minimal III. Remains do not require washing or grooming IV. Use of a dignified place is important

I, II, and IV only

What problem might a funeral director encounter when a family wishes to use "green" options when considering cremation containers such as a cremation pouch or green burial shroud? I. Will not cover the body II. Will not be rigid III. Will not allow for the safe and successful placing of remains into chamber IV. Will not cremate fully

II and III only

Which of the following is an acceptable way of shipping cremated remains? I. UPS II. Fed-Ex III. USPS Registered Mail IV. USPS Priority Mail Express

IV only

A duty to make good any loss, damage, or liability incurred by another is the definition of what according to Black's Law Dictionary?

Indemnity

A duty to make good any loss, damage, or liability incurred by another.

Indemnity