crisis prevention & intervention training (cpit)

What does the 99% rule stand for? a. That 99% of crisis situations can be spotted early. b. That 99% of responders make situations worse c. That 99% of all crisis situations can be resolved verbally d. That 99% of persons who escalate will end up in physical holds

c. That 99% of all crisis situations can be resolved verbally

Four techniques for de-escalation that were taught during this course were: a. Separate and stitch, Pressure Points, 5-Steps to De-escalation, Verbal Take Downs b. Pressure points, The SOLVE Solution, Verbal Take Downs, Separate, and Stitch c. The SOLVE solution, Verbal Intervention Techniques, 5-Steps to De-escalation, Separate and Stitch d. Verbal Intervention Techniques, 5-Steps to De-escalation, Separate and Stitch, Verbal Take downs.

c. The SOLVE solution, Verbal Intervention Techniques, 5-Steps to De-escalation, Separate and Stitch

What is one of the most important reasons why Trauma Informed Care is important to de-escalation? a. To help maintain rapport among staff before a crisis situation b. To ensure compliance with State guidelines c. To ensure that further harm is not caused during an intervention d. It helps remind staff that use of physical intervention always causes trauma

c. To ensure that further harm is not caused during an intervention

Baseline ERL is the optimal opportunity to offer insight, feedback, or other alternatives to helping someone change their behavior. a. False, there is never a "good" or "better" time than others to offer feedback b. False, you should only try and convince them to do what you want them to do, when they are in the middle of a crisis, to have lasting impact c. True, trying to convince someone in crisis to try new pattern, or stop/start new behaviors is most successful when they are at Baseline ERL, as they are primed to take on new information, and form logical and or reasonable conclusions. d. True, Baseline is the only time you should talk to a person in the crisis cycle

c. True, trying to convince someone in crisis to try new pattern, or stop/start new behaviors is most successful when they are at Baseline ERL, as they are primed to take on new information, and form logical and or reasonable conclusions.

Knowing how to access critical resources before a crisis is important because: a. Everyone needs to know where the fire extinguishers are before a fire b. Learning who you can count on in a crisis is necessary and should be figured out ahead of time. c. When the crisis happens, it's often too late to try and find a potential solution d. You may need to physically fight back and staging weapons nearby a potential crisis location is most important

c. When the crisis happens, it's often too late to try and find a potential solution

Suspending immediate reference or judgment is a sign of effective active listening according to this course. a. No, that would be a mistake as you need to make sure you are constantly judging what. Person is saying for safety reasons b. You can do this, but it's not effective for de-escalation c. Yes, it is a great sign of active listening d. I judge all people and reactions as the same, so this way I am not making snap decisions

c. Yes, it is a great sign of active listening

What should you be doing when you find yourself left of the "bang" a. Nothing really, it's "before" the actual event b. You should be planning to run away from a potential threat c. You should be aware of the fact that there likely are actions that you can take during this time to prevent a crisis from actually happening

c. You should be aware of the fact that there likely are actions that you can take during this time to prevent a crisis from actually happening

Which of the following learning points can be taken from the Pinky video? 1- Communication under stress can often be problematic and ineffective;2 - Disrespectful comments can be accidental and may result in severe consequences during crisis;3 - Maintaining appropriate space and distance is key during crisis;4 - Individuals in crisis should not be "Boxed in" whenever possible;5 - Know when to "let go"or otherwise ask for help during crisis a. 1,3,and 4 b. 2,3, and 5 c. 1,2, and 3 d. All of the above

d. All of the above

When it comes to the philosophy of CCG, whose rights should be protected? Answer a. Yours b. The person in crisis only c. Everyone nearby d. Both the responder and the individual in crisis

d. Both the responder and the individual in crisis

Regarding CCG philosophy, whose rights should be protected at all costs throughout an intervention? a. Individuals in crisis and observers b. Responders and persons nearby c. Responders and guardians d. Individuals in crisis and Responders

d. Individuals in crisis and Responders

Roughly how many people have been trained in CCG crisis prevention and de-escalation? a. 500 b. 100,000 c. 200,000 d. Over 350,000

d. Over 350,000

What is likely happening to the right of the "bang" a. The person in crisis is fighting with responders b. Everyone is sheltering in place c. People are hurt d. The individual in crisis has exhibited a very high level of verbal or physical aggression and/or is continuing to do so

d. The individual in crisis has exhibited a very high level of verbal or physical aggression and/or is continuing to do so

What do "buttons" have to do with how YOU may respond to a crisis? a. I make sure to keep my buttons below the surface so people can't push them. b. I don't really let my buttons affect me c. They often cause me to go into a rage d. They may decrease my ability to effectively respond because I could be more "reactive" to the situation than necessary.

d. They may decrease my ability to effectively respond because I could be more "reactive" to the situation than necessary.

What is the best definition of a crisis? a. Someone losing control b. When a person loses the ability to stay calm c. COVID-19 and the economic impact on the planet d. When an individual's ability to cope has been exceeded

d. When an individual's ability to cope has been exceeded

What types of organizations and employees is this training good for? a. Security b. Law Enforcement c. Healthcare d. Educators e. Any and all organizations and individuals that may have to deal with escalated or challenging persons

e. Any and all organizations and individuals that may have to deal with escalated or challenging persons

During Refusal ERL, your presence alone may be enough to deter violent behavior especially if you try to instill fear in the aggressor. True False

False

Roughly how many years has CCG been in business? 3 5 13 20

20

In a highly functional organization, everyone's interpretation of imminent danger will be the same, and there won't be any misunderstandings when it comes to performing physical intervention. True False

False

Officer Riviari demonstrated excellent de-escalation skills and his reaction was well balanced based on the behavior of the youth acting out. True False

False

Responders should only be aware of personal space during the Disagreement ERL. True False

False

Responding to Disagreement ERL could include tools like: The SOLVE Solution, the 5-BREATH process, and the Situation process. True False

False

Separate & Stitch is a great way to find quick solutions to small problems that often barely need any intervention at all. True False

False

The first step in Separate & Stitch is to determine who is the smaller threat. True False Save Answer and Continue Skip Question

False

The foundation of Maslow's Hierarchy of Needs really begins with creating a sense of belonging. True False

False

The officer holding Pinky froze up during the video. True False

False

When an individual is in Refusal ERL, they are easily able to make logical and rational decisions, and should be offered many choices at that time. True False

False

When working with someone who is at Baseline, we should make sure to generally leave them alone and avoid "rocking the boat". True False

False

During Disagreement ERL, it's a good time to start questions off with "Why" to get at the heart of what is going on--such as "Why are you so frustrated?" True False

False

Early on in the course, Mr. King mentions a percentage that he believes represents the "goal" that responders should keep in mind when de-escalating crisis. In his experience, this is the percentage of crisis situations that can be resolved verbally. What is that percentage? a. 50% b. 99% c. 60% c. 75%

b. 99%

Through effective utilization of different skills and techniques taught, responders are empowered to intervene in the ____ , during and ____ stages of crisis. a. pre, post b. before, after c. left, right d. calm, escalated

a. pre, post

An individual in Disagreement ERL would likely be showing signs of: rolling eyes, heavy signs, disrespect or attempts to redirect focus, pacing, nervousness or anxiousness. True False

True

Baseline ERL is the point at which a responder should make every effort to "connect" with and build rapport with an individual they are working with. True False

True

Disagreement ERL is best defined as the initial disparity between two or more individuals True False

True

ERL's help responders determine what type of responses and/or interventions they should use during a crisis. True False

True

Effective de-escalation most often occurs in conjunction with the person's sense of belonging/communication needs being met. True False

True

Having a patient attitude and using active listening skills are effective methods as well. True False

True

Having great EI is a key component to de-escalation because it helps you better understand what others are going through, while being mindful of your own abilities and challenges. True False

True

Key components of Emotional Intelligence (EI) are: Self Awareness, Self Regulation, Motivation, Empathy, and Social Skill " True False

True

Once you have separated the individuals who are in crisis, and safety is established, you should attempt to "stitch" the immediate situation, and not focus on solving the entire problem until everyone has had the opportunity to return to baseline. True False

True

Refusal ERL is best defined as the point in with an individual is refusing to follow any/all commands to remain safe and secure. True False

True

Repeating back to someone, or "mirroring" can be a great tool when seeking to connect and engage with a person speaking. True False

True

Resistance ERL is defined as the point in which the individual is resistant to the majority of interventions that are being offered. True False

True

Someone suffering from Schizophrenia or Oppositional Defiant Disorder may have a higher likelihood of aggressive behavior. True False

True

The 5-Steps in order are: What's In It For Me, Demonstrate No Threat, Find An In, Meet A Need, Provide Options True False

True

The concept of Left of Bang was actually derived from a training curriculum taught to US Marines to learn how to spot danger early. True False

True

Using "up" words are often effective during verbal intervention. True False

True

When a person enters the refusal stage ERL their perceptual field will narrow by roughly 70%. True False

True

When someone makes a direct threat towards you, it can actually reveal quite a bit about what that individuals intentions are towards you, and could be helpful. True False

True

When someone's basic physiological needs are being met, they can most likely progress to the next level in the pyramid. True False

True

You should avoid saying the "if this/then that" type of phrases as it often only comes across as a threat. True False

True

What are some of the "Rights" considered as key points during crisis intervention? a. Personal Safety, Fair Treatment, Dignity and Respect, Personal Space b. Personal Safety, Fair Treatment, Dignity and Respect, Personal Clothing c. Personal Safety, Personal Space, Personal Clothing, Dignity and Respect d. Personal Space, Personal Clothing, Food Choice, Dignity and Respect

a. Personal Safety, Fair Treatment, Dignity and Respect, Personal Space

Resistance ERL is clearly defined as the point where the individual: a. Resists the majority of interventions b. Takes ownership of their behavior c. Begins throwing things d. Becomes a "real problem" Save Answer and Continue Skip Question

a. Resists the majority of interventions

Which is the best definition of "intervention"? a. To otherwise intercede, or intervene in the space between harmful thought and destructive action b. When someone is struggling with substance abuse and the entire family and friends come together to confront them in a loving way c. Planning out what type of process you will use to stop a crisis d. When a trained mental health practitioner steps in

a. To otherwise intercede, or intervene in the space between harmful thought and destructive action

What are Emotional Response Levels or ERL's? a. A simple way to react quickly to crisis situations and/or behavior, making sure to be aware of numerous emotions that may be exhibited by persons in crisis. b. A model meant to demonstrate the patterns of escalation that most individuals go through during a crisis event. Each level has unique characteristics and suggested responses that should be attempted by persons attempting to provide intervention and de-escalation. c. Levels of escalation that a person goes through during crisis, which can be both encouraged or discouraged by responder behavior.

b. A model meant to demonstrate the patterns of escalation that most individuals go through during a crisis event. Each level has unique characteristics and suggested responses that should be attempted by persons attempting to provide intervention and de-escalation.

Who has the right to individual safety according to this course? a. Persons Nearby b. Both the responder and the individual in crisis c. Those that are in crisis d. Anyone who has a direct connection with the person in crisis

b. Both the responder and the individual in crisis

We believe that the ___ made by the individual in crisis ultimately determines the course of action taken by the responders. a. Decisions b. Choices c. Thoughts d. Patterns

b. Choices

Baseline ERL looks the same for everyone and should be thought of as, "where it all begins". a. True, Baseline is known as the "start" of a crisis b. False, Baseline ERL does not present the same for everyone, though there are common characteristics shared by the majority of human beings.

b. False, Baseline ERL does not present the same for everyone, though there are common characteristics shared by the majority of human beings.

The first step of the "5-Steps" is to "Find An In". a. False, it's "Meet A Need" b. False, it's "What's In It For Me" c. True

b. False, it's "What's In It For Me"

Disagreement ERL is best defined by the point in which an individual: a. Becomes Violent b. Has an initial disparity c. Has a complete breakdown d. Loses control of their behavior

b. Has an initial disparity

Why does taking the 99% Rule approach make sense? a. It doesn't actually make sense b. It challenges responders to ensure they are going into a crisis with mindset to re-solve c. It helps to prepare your mind for escalation d. It keeps responders aware of body language and how physical challenges always end up in restraints

b. It challenges responders to ensure they are going into a crisis with mindset to re-solve

Behaviors that a responder would observe from someone in Baseline ERL would likely include: a. Nervous, quiet, non-communicative b. Laughing, smiling, general calm effect c. Irritated, slightly anxious, frustrated d. Asleep and/or otherwise not responsive

b. Laughing, smiling, general calm effect

Are you guaranteed as a responder to be treated with dignity and respect during a crisis? a. Yes b. No, there is never a guarantee c. Depends on the situation d. Yes, as long as I demonstrate it to others

b. No, there is never a guarantee

Although certification in this course is required annually, realistically, how often should you review your handbook and practice de-escalation in order to maintain proficiency? a. Every 2 years b. Once every few weeks c. Only once, you will remember all of this information without needing any review.

b. Once every few weeks

Which three character traits/actions would likely be effective during de-escalation? a. Respectful, Realistic, Minimizing b. Respectful, Patient, Realistic c. Sarcastic, Provoking, Minimizing d. Provoking, Realistic, Sarcastic

b. Respectful, Patient, Realistic

The SOLVE Solution acronym stands for: a. Scenario, Options, Listening, Variation, Excite b. Situation, Options, Listen, Variation, Execution c. Standing, Offering, Varying, Engaging d. Using an understanding of a person's options during crisis can help quickly resolve it

b. Situation, Options, Listen, Variation, Execution

Gavin De'Becker pointed out that our intuition is actually built into our survival system, and is designed to help keep us safe from harm. a. No. It is known that "trusting your gut" often only gets you in trouble. b. Yes, he has done extensive research on it, and trusting when your mind and body is giving signals that things are potentially dangerous, is a good idea.

b. Yes, he has done extensive research on it, and trusting when your mind and body is giving signals that things are potentially dangerous, is a good idea.

Each step taken in the 5 Steps, is likely to get you farther and farther away from crisis occurring. a. Not really, these are just a step by step process, but they don't make someone calm down b. Yes, the more connection you have with an individual in crisis, the less likely they are to react negatively c. Yes, the farther you are away physically from a person in crisis, the better. The 5-Steps is a great minimum distance.

b. Yes, the more connection you have with an individual in crisis, the less likely they are to react negatively

Were you able to watch the Pinky video and understand how it can relate to an actual crisis you may be involved in? a. Not really, I need to watch the video again b. Yes. While it's just a cat video, I can see how the elements discussed can apply to a human being in crisis, as well as for those attempting to intervene.

b. Yes. While it's just a cat video, I can see how the elements discussed can apply to a human being in crisis, as well as for those attempting to intervene.