CST 110 (Introduction to Communication) Final Exam Review
An example of a control statement is:
"Okay we need to stop this conversation; we are done."
Which of the following is an example of descriptive language (as opposed to evaluative language)?
"This film has some plot inconsistencies."
Based in the ideas of dialogic language use, which of the following is the best way to talk to a co-worker about a problem you're having:
"We need to figure out the problem before moving forward."
Which distance is considered intimate?
0-1.5 feet
Which distance is consider personal?
1.5-4 feet
What is the appropriate breakdown of the three main parts of a speech?
10-15% introduction, 75-80% body, 10% conclusion
Which distance do people typically use in formal situations?
12 feet plus
Which distance is consider public?
12 feet plus
Which distance is considered social?
4-12 feet
If a child returns home late and her father listens to her story in order to find the inconsistencies, he is doing what type of non listening?
Ambushing
Which nonverbal cues are objects you use to convey information about yourself?
Artifacts
If you don't know what your partner's nonverbal messages are saying to you, you should:
Ask clarifying questions
Amanda welds her power by imposing negative sanctions and/or taking away positive aspects of various tasks. Which source of power does she exemplify?
Coercive
Carly often becomes quite aggressive when conflict occurs. She often personally attacks the other person, rejects their ideas, and tries to talk over them. Which pattern is she using?
Competition
Which strategy for overcoming communication apprehension involves slowly, over time exposing yourself to public speaking situation?
Desensitization
Interactions during the ___________ stage can be influenced by group members' previous experiences with group work.
Forming
There are five stages of group development according to the Tuchman Model of Group Development. What is the correct order of these stages?
Forming, storming, norming, performing, adjourning
Which type of non listening occurs when we daydream?
Glazing over
Which of the following is a myth about listening?
Good listeners are more intelligent
It's best to show ________ during conflict if you want to be dialogic in your approach.
Empathy
Which of the following is a sing of contempt?
Eye rolling, Sarcasm, Audible Sighs
Connotative meanings and denotative meanings are the same thing
False
Good listeners are more intelligent than bad listeners
False
Group size is the most central characteristic when defining small groups.
False
Interpersonal conflict does not have to be expressed to occur:
False
It's best to use ambiguous language with others given they probably have their own meaning for the words anyway. Being specific might lead to miscommunication
False
Language is abstract, which means that words never refer to things that are concrete or physical
False
Listening is the same as hearing
False
Symbols are ambiguous, which is the fact that they have no direct connection to the things they represent
False
The stage known as norming is when group members learn each other's names.
False
There are four basic reasons why we communicate
False
We usually use words based on their denotative meaning
False
When speaking it is best to stand very straight and directly behind a podium or lectern.
False
Women are better listeners than men
False
If Ben attends a wedding and right before toasts the bride asks him to give a speech (and he accepts the challenge), he is forced to use which type of delivery method?
Impromptu
Decoding a message occurs when the receiver:
Interprets it
Nonverbal behaviors related to your body movement is:
Kinesics
Your gait, or how you walk is a type of:
Kinesics
Which of the following refers to the abstract nature of language?
Language is not tangible or concrete
Which of the following is NOT a guideline for dialogic listening?
Listen just to the nonverbal and not the content of a message
If Val gives a speech where she teaches her audience how to deal with a parking ticket, she is most likely using what organizational framework?
Problem-solution
Michael meets Jackie the first day of class and thinks she is really smart. After a few weeks of the semester, he starts to think she is not that sharp. In particular, she did not pass the first exam. His changing opinion is based on the:
Regency effect
Which type of non listening occurs when we only listen to what we think is important?
Selective listening
When someone pays attention to how their communication affects others they are engaging in:
Self-awareness
Isabella is expressing disagreement with Kairi. Landon is trying to help them compromise. Meanwhile, Ami is annoyed with Keri for dominating the conversation and thinks she should be the one taking charge. What stage of group development does this scenario represent?
Storming
Interpersonal conflict is best managed from within a:
Supportive climate
Which of the following refers to the arbitrary nature of language?
Symbols themselves have no direct connection with the things they represent
The part of the self that only you know, according to the Johari Window, is:
The hidden self
The part of the self that neither you or others know, according to the Johari Window, is:
The unknown self
Which of the following is not true about self-concepts:
They only determined by ourselves
All speeches, if they are good, are thoroughly outlined. How should outlining take place?
They should write either a full-sentence outline or a keyword speaking outline
All speeches, if they are good, are thoroughly outlined. How should outlining take place?
They should write either a full-sentence outline or a keyword speaking outline.
Which aspect of delivery deals with how varied a speaker's voice sounds?
Tone
Which organizational pattern puts information into categories?
Topical
A group that ranges from 3-15 members can be defined as a small group.
True
Communication cannot solve every problem
True
Denotative meanings refer to dictionary definitions
True
Extemporaneous speeches allow the speaker to be natural and adaptable.
True
If managed well, conflict can help relationships develop.
True
Informative speeches help audiences understand information rather than convince them to take action.
True
It is possible for groups to skip stages of the Tuchman Model and still be successful at accomplishing their tasks or goals.
True
Our communication with others helps us to understand ourselves
True
Small groups generally have a limited lifespan that ends when the project is over.
True
Videos should be preset so you do not have to hunt around for the link and fast forward to the part you want to share.
True
Woman is more specific, and less abstract, term than human
True
Words only have meaning insofar as we give it to them
True
Working in a group allows you the chance to sharpen your interpersonal skills and worldview.
True
Focusing on solving the problem allows you to:
Not focus so much on controlling the outcome
The second stage of the perception process is:
Organization
When a speaker attacks a person based on their ethnicity, they are violating which tenant of dialogic language use?
Use culturally appropriate metaphors
When is a good time to check your audience's understanding of the concepts you are presenting?
When you notice no verbally that they might not be getting what you're saying
You should ask yourself which of the following questions when asked to give a speech?
Who is my audience, what is the general purpose of my speech, what topics are appropriate for the situation, is my topic appropriate for the specific audience?
Which of the following refers to the ambiguous nature of language?
Words do not have absolute meanings and can be used for a variety of different contexts and purposes
If Leslie knows that James will lie when he comes home late, then when he tells her his story Leslie is using what type of pseudo listening?
Prejudging
One of the ways to define a small group is by size. How many group members make up a small group if you want to maximize its effectiveness?
5-7
Which conflict style is best when you want to maintain harmony in a relationship and don't mind giving in to the other party?
Accommodating
If Thomas taps his foot during a meeting with his boss, then he is sending a message via which type of nonverbal message?
Adaptor
Which type of non listening occurs when we interrupt someone speaking so we can offer them suggestions?
Advising
Ethical and civil communication involves all of the following except:
Aggressive communication
Speeches that are effective include three parts:
An introduction, body, and conclusion
Which pattern of organization is a variation of the chronological pattern of organization where the speaker discusses the predictors that lead to outcome?
Cause-effect
When you show up late to a meeting you are sending a message via which type of nonverbal message?
Chronemics
Which organizational pattern puts information into the order in which it occurs, moving from least to most recent in time?
Chronological
Which of the following is a myth of communication?
Communicating more will help get others to agree with you
When we are focused on ourselves and ignorant of the needs for others we are:
Egocentric
If a man is flirting with someone and he touches the person on the shoulder, then he is sending a message via which type of nonverbal message?
Haptics
When stonewalling occurs it's a good sign that the parties should:
Pause the conflict interaction so the stonewalled can recover from the stress
Which Maslow's hierarchy of needs relates to keeping a roof over one's head?
Physiological
When we are sick and then think that everything in our life is negative our perceptions are affected by:
Physiological states
How close you stand to someone is sending a message via which type of nonverbal message?
Proxemics
Nonverbal behaviors related to your use of space is:
Proxemics
What needs are met when we initiate a relationship?
Relational
If Kelly thinks her Communication professor is a democrat because she thinks all professors are liberal thinking. Her perceptions are influenced by:
Stereotyping
The part of the self that only others know, according to the Johari Window, is:
The blind self
The part of the self that you and others know, according to the Johari Window, is:
The open self
A person-centered message takes into account:
The receiver's thoughts, feelings, and ideas
"Okay, guys, you need to shape up." Which of the tenants of dialogic language use is violated with such a statement?
Use gender neutral language
Whenever we speak we use which type of nonverbal communication?
Vocalics
Which aspect of delivery refers to when a speaker uses words like "Um" or "Uh" during a speech?
Vocalized pauses
Which aspect of delivery deals with how loud or soft a speaker's voice sounds?
Volume
